Top 10 eGain Virtual Assistant Alternatives & Competitors

(1)5.0 out of 5

Research alternative solutions to eGain Virtual Assistant on G2, with real user reviews on competing tools. Chatbots Software is a widely used technology, and many people are seeking productive, popular software solutions with customization, control, and route to human. Other important factors to consider when researching alternatives to eGain Virtual Assistant include reliability and ease of use. The best overall eGain Virtual Assistant alternative is Zendesk for Customer Service - AC. Other similar apps like eGain Virtual Assistant are Fin by Intercom, Tidio, Genesys Cloud CX, and Hiver. eGain Virtual Assistant alternatives can be found in Chatbots Software but may also be in Live Chat Software or Help Desk Software.

Show Less

Best Paid & Free Alternatives to eGain Virtual Assistant

Zendesk for Customer Service - AC
Fin by Intercom
Tidio
Genesys Cloud CX
Hiver
Drift
Smartsupp
LiveChat

Top 10 Alternatives to eGain Virtual Assistant Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how eGain Virtual Assistant stacks up to the competition, check reviews from current & previous users in industries like Sporting Goods, and find the best product for your business.

Zendesk for Customer Service - AC

By Zendesk

4.3/5

(6,673)

Product Description

Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.

Categories in common with eGain Virtual Assistant:

Chatbots

Customer Service Automation

Product Description

Fin’s AI Agent System gives you complete control with four core capabilities, analyze, train, test, and deploy, all in one easy-to-use workspace. It’s designed to fine-tune quality and drive continuous performance improvement. No code required. Train: Teach Fin with your knowledge, data, policies, and tone of voice. It delivers accurate, consistent answers and handles complex tasks in more than 45 languages. Test: Use real customer questions to check answer quality. Simulate different audiences and refine sources and settings so Fin always reflects your brand and policies. Deploy: Launch Fin across email, voice, live chat, social, and more. It can answer, triage, and collaborate with your team to provide a consistent experience everywhere. Analyze: Monitor and optimize Fin’s performance across AI and human service. Spot issues, fill content gaps, and improve service quality with AI-powered suggestions.

Categories in common with eGain Virtual Assistant:

Chatbots

Customer Service Automation

Tidio

By Tidio

4.7/5

(1,855)

Product Description

Tidio is an all-in-one AI customer support platform that includes help desk issue tracking, live chat, chatbot automation (Flows), and an AI customer service agent (Lyro). The platform allows businesses to manage all customer communication from a single dashboard, including email and social media channels like WhatsApp, Messenger, and Instagram. Tidio’s interactive widget functions as both a live chat plugin and a chatbot. With Flows, businesses can create custom chatbot-like automations to automatically provide answers to incoming messages, offer support, and generate leads. Additionally, Lyro uses your knowledge base and FAQs to provide accurate, helpful, and natural answers and solutions in your brand’s unique tone of voice. Lyro can achieve up to a 64% resolution rate, allowing your team to focus on more complex issues.

Categories in common with eGain Virtual Assistant:

Chatbots

Customer Service Automation

You’re Seeing Part of the StoryLog in or create an account to access the full set of alternatives.

Create a Free Account

Hiver

By Hiver

4.6/5

(1,274)

Product Description

Categories in common with eGain Virtual Assistant:

Chatbots

Customer Service Automation

Drift

By Salesloft

4.4/5

(1,256)

Product Description

Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.

Categories in common with eGain Virtual Assistant:

Chatbots

Customer Service Automation