What do you like best?
Organization, easy to build cabinets, drawers and folders. Templates are very valuable as well. Other than what I have listed in the "dislike" section, which is a major hit, everything else is great. Upload speeds are superb, scan features are excellent - regulated only by the speed and quality of your scanner & Internet connection speed for the upload. They have recently introduced a web based version of the software, the previous version - which is still very usable and available - is based on Microsoft Silverlight which does limit which browser you can use (Chrome is out, but Firefox and IE are in). I have no issue with that small nuance. Bottom line is, we would not still be using the software if it was not a quality product. We were their very FIRST cloud customer! We currently have almost 100 users, and with support being part of my responsibility, it now takes very little of my time., The company has matured, and we have been along for the ride, and it has been a pleasure.
What do you dislike?
As mentioned in the previous section, I am the Admin of our eFileCabinet subscription, We have 18 offices throughout the state, and while it allows for that type of volume, I regularly have to remedy permissions that change - literally on their own. For example, on any given Tuesday afternoon everything is fine. However, I come in Wednesday & overnight Office 1 can now see Office 4's data, and Office 6 can see Office 10's data, and so forth. The only permission that gets modified is the "View" permission. No editing, moving or deletion allowed, but we are mandated to stay in compliance with HIPAA regulations and this is a big issue for us to deal with. Other than that, which is a major hit, everything else is great. When that problem gets resolved, and if history holds, it will, I would recommend it to anybody and everybody.
Recommendations to others considering the product
Try them and you will like them....long term user
What business problems are you solving with the product? What benefits have you realized?
Increasing organization while reducing paperwork. Easy to train users. Although nobody likes to be audited, it is part of our industry. So now an auditor can come to one location, the corporate office, and audit any or all of our offices. In the past, we would have to get a listing of what the auditor needed from one of our offices, then that office would have to gather the data and FedEx it to us. Now I just create a login for the auditor, copy the requested records from their static location in eFileCabinet, to the auditors cabinet/drawer and everyone does their job.