EdCast MyGuide Features

As reported in 13 EdCast MyGuide reviews. Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web. This feature was mentioned in 11 EdCast MyGuide reviews.

Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Allows you to deploy NPS surveys to users. This feature was mentioned in 10 EdCast MyGuide reviews.

Based on 10 EdCast MyGuide reviews. Analyzes user survey responses and information in the application.

Based on 10 EdCast MyGuide reviews. Organizes users into predefined groups and provides different responses based on group.

Based on 10 EdCast MyGuide reviews. Supports multiple languages.

Provides responses based on user behavior and feedback.

As reported in 10 EdCast MyGuide reviews. Supports audio and video-based walkthroughs.

Supports text bubble walkthroughs.

Condenses long documents or text into a brief summary.

Enables integration with web-based software, websites, or other software applications.

Provides cued prompts, messages, tooltips, notifications and branded tutorials.

Manages user interactions and analyzes user behavior data within the software or application.

Supports self-service features like troubleshooting, form completion, or knowledge base access.

Provides in-app guidance on company-specific tools and workflows for onboarding.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Improves performance based on feedback and experience