Ecomchain Reviews & Product Details


What is Ecomchain?

eComchain is Cloud-based eCommerce platform hosted on AWS. Its unique offering is its B2B2C model, first of its kind for Manufacturers, Distributors / Dealers and end Consumers for various verticals of the business. With eComchain, a manufacturer can reach out to a network of dealers and distributors on the eComchain's B2B eCommece platform. These network of dealers and distributors can in turn reach out to their end consumers through their branded specialized sites on the same eComchain platform hosted by the manufacturer.

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Ecomchain Profile Details

Ecomchain Profile Details

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Q&A
Languages Supported
Arabic, Chinese, English, French, German, Gujarati, Hindi, Italian, Latin, Malayalam, Nepali, Panjabi, Polish, Portuguese, Spanish, Urdu
Vendor
Ecomchain
Company Website
Year Founded
2001
HQ Location
Frisco, TX
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
10
Twitter
@eComchain
Twitter Followers
2,915
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Companies Using Ecomchain

iBizSoft Inc
Theprinterdepo
Urbanhydration
Thepillowbar
Shastablue
Sleeptronic
Twistofthewristdvd
Urbanintimates
Badabrands
Urbanskincareco
Jewelsglory
Klothingstore

Ecomchain Reviews

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1-28 of 28 total Ecomchain reviews
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A
Small-Business
(11-50 employees)
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Verified Current User
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"eComchain's features and functionalities are the best I have seen so far"

What do you like best?

eComchain's team ensures the our requirements were available out of the box and if they were not there for some reason they would go ahead and develop them for us at a fixed cost and fixed time frame.

What do you dislike?

Since its a pretty heavy on its features and functionalities time taken to self-train is more than other products - however once we get an understanding, we definitely had a great time.

Recommendations to others considering the product:

If you are interested in a feature rich SaaS-based eCommerce platform with dynamic vibrant team to assist you at every step of your eCommerce journey, eComchain is the product you need to consider.

What problems are you solving with the product? What benefits have you realized?

We did not have an online presence since our business began - atleast now we have some online presence even if there are not many products on the site because we are still trying to figure out the GST (Taxes) and shipping logistics for online stores.

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Executive Assistant to CEO
Consumer Electronics
Mid-Market
(51-200 employees)
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Verified Current User
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"Great product with a range of features not offered by other similar products in the market"

What do you like best?

We have been in the brick and mortar business of selling electronic goods the past 25+ years. We had to get our feet wet in the eCommerce space to stay competitive. Picking eComchain as our Cloud-based eCommerce platform has been one of the best decisions we made in the past few years. Our customers have been able to relate with our brand of products and this has helped us grow our business exponentially.

What do you dislike?

Before we implemented eComchain, we received quotes from few others like Shopify, Magento partners and even thought of implementing Wix or Woo commerce internally. Personally we disliked all those products as it did not have the functionalities and features offered by eComchain. There's nothing we dislike about eComchain.

Recommendations to others considering the product:

10 out 10 for the platform, its features and its amazing team with tons of experience, having implemented Enterprise eCommerce in the past.

What problems are you solving with the product? What benefits have you realized?

We needed to be ahead of the competition by increasing our in-store and online sales. With eComchain we have improved our branding considerably and increase our online presence as well. Fact that its hosted on Amazon's Cloud-platform, we have never seen a down time of our site in the past 18+ months.

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Mid-Market
(201-500 employees)
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Verified Current User
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"Legendary Customer Service"

What do you like best?

Sandeep and the rest of the eComChain team have worked tirelessly over the past couple of months (mornings & evenings, weekends and holidays) to implement our first e-commerce website for the government. The team at eComChain even spent a week out in Virginia Beach to introduce themselves and help us get familiar with their platform. We have been live for a couple weeks now and any additional changes needed for the site they have jumped on right away. Would recommend the eComChain because of their legendary customer service and the product’s ease of use.

What do you dislike?

I have had the opportunity to work with the team at eComChain for a couple months now and currently do not have any dislikes or negative experiences.

Recommendations to others considering the product:

N/A

What problems are you solving with the product? What benefits have you realized?

Our company is reaching a whole new set of government customers now that we have the ability to create an online ordering system. Our company is winning new contracts and seeing new revenue streams for e-commerce sites.

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Administrator
Accounting
Small-Business
(2-10 employees)
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"Fantastic Product !"

What do you like best?

eComchain perfectly fits our model of B2B2C, although we haven't officially ventured in to the B2B space as soon as we thought. With this unique B2B2C platform offered by eComchain, we were able to invite our dealers to setup their own B2C branded sites, which increased our sales channels and revenue.

What do you dislike?

There's nothing to dislike about this product because there's no other product or platform that offers B2B2C functionalities.

Recommendations to others considering the product:

If you are looking for a platform that's easy to use and administer with 10 times more features offered compared to other platforms out there, eComchain is the platform for you.

What problems are you solving with the product? What benefits have you realized?

Increasing sales channels and revenue has been very easy with eComchain. A lot of the features related to Order Management, Quote Management, multiple SKU with Warehouse management including Purchase Order Management are some of the highlights of this product.

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Sales Manager
Mid-Market
(51-200 employees)
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Verified Current User
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"Amazing ecommerce solution with easy onboarding"

What do you like best?

eComchain team literally handholds us right from website setup to going live. And continues their support even for minute updates we had.

What do you dislike?

Since we had everything done for us by eComchain team and they are so easy to approach for support, we often does not bother to try to change something on site ourselves.

Recommendations to others considering the product:

This team is a blessing for anyone one who needs support for online business.

What problems are you solving with the product? What benefits have you realized?

Selling online has always been a no man's land for us. eComchain cleared the air for us and opened our doors to online business.

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Manager
Small-Business
(11-50 employees)
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"A complete solution for stepping to online business"

What do you like best?

We were alien to online business. Had no idea whatsoever how things work. eComchain helped us literally hand holding. All the process, starting from Requirement gathering was done with such professionalism.

What do you dislike?

eComchain does not have a detailed support documentation. We have to contact them for any complex updates on our store.

What problems are you solving with the product? What benefits have you realized?

We were new to online business. We had no idea where to start. eComchain negated all these questions we had and helped us launch our online business with ease.

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Marketing Executive
Accounting
Mid-Market
(201-500 employees)
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Verified Current User
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"Great Experience !"

What do you like best?

I found the eComchain team to be most responsive and supportive of my ideas. They understand the business processes unlike other organizations I have tried to work with. One can see their professional approach to any business requirements, with a vast amount of 15+ years of experience having implemented 200+ eCommerce sites for Starbucks, TaylorMade, McGrawHill, BIC and many others.

What do you dislike?

They are too agile and fast for me, which could benefit many others, but not for a laid back person like me.

Recommendations to others considering the product:

Value for money and immediate ROI

What problems are you solving with the product? What benefits have you realized?

A facelist to our existing site and be able to provide a lot of back office functionalities such as being able to Manage Quote, Orders and email workflows - eComchain has all those functionalities which others like them do not have.

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Sales Manager
Mid-Market
(51-200 employees)
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"Helped us to kick start our Online Business"

What do you like best?

Very minimal effort was required from our end as eComchain took care of our on boarding and continued to help us launch our Website and even during our initial Sales.

What do you dislike?

Could not think of anything to dislike. eComchain had almost everything covered which we were looking for.

What problems are you solving with the product? What benefits have you realized?

We were alien to online business, prior to eComchain we went through our options. We felt the flow of other solutions were cumbersome.

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Manager
Small-Business
(11-50 employees)
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"Helped me overcome my challenges when starting online business"

What do you like best?

Ecomchain team always stick to their plan and deliver what they promise within the deadline. Everything was on plate during delivery.

What do you dislike?

Ecomchain does not have much documentation if we have to something by ourselves, however their support team is always there for an kind of assistance.

What problems are you solving with the product? What benefits have you realized?

We had various pain points and were confused with how to take our business online. Ecomchain helped us and showed us the way.

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Web Administrator
Cosmetics
Small-Business
(2-10 employees)
Validated Reviewer
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"Amazing new features with AI has helped us increase our online sale revenue"

What do you like best?

eComchain's AI and Try it On feature has helped us increase our Online Sale revenue by nearly 300% in just 6 months.

What do you dislike?

What's there to dislike when we are able to use great features that are not available in many of the other competing products like ATG, Shopify or Magento ? No Dislikes for the moment.

Recommendations to others considering the product:

If you are looking for the state-of-the-art latest in eCommerce, then eComchain is the platform for you.

What problems are you solving with the product? What benefits have you realized?

In the Jewelry business, customers are not able to figure out how some of the ear rings or necklace look on them. With eComchain's Try it On feature, customers are able to upload their own image, drag and drop the necklace (for eg.) from the catalog and superimpose it on their image to see how it looks. That's an AMAZING feature to have !!

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Regional Sales Manager
Mid-Market
(51-200 employees)
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"Awesome solution. All on one package."

What do you like best?

Almost all of the features that we were searching for where present within Ecomchain out of the box. Had no worries on development time as it was already built in.

What do you dislike?

There is lack of advanced knowledge base, we find it difficult sometimes to follow the procedures.

What problems are you solving with the product? What benefits have you realized?

Basically our business online. We had not much of a presence online, we were able to spread our business using eComchain.

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UR
Validated Reviewer
Verified Current User
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"All in one solution for increasing business"

What do you like best?

Site features are so flexible that I could review my orders, add/update items, change settings and preferences as admin all the time with ease of use. My site became so colorful and attractive with site building options. I am having many visits from our customers. Now I can send promotions and coupons as the customer sign ins are in progress. Thanks a lot for your service.

What do you dislike?

At this moment, everything is working well. I see no problems in site management and development.

Recommendations to others considering the product:

It is easy to use and reliable for your business.

What problems are you solving with the product? What benefits have you realized?

Business is picking up, more customers are visiting site. Customers are having full information about our menu and prices. We are recommending and encouraging customers to order online by giving coupons and discounts.

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Manager
Retail
Small-Business
(2-10 employees)
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Verified Current User
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"Cloud-Commerce is the way to go !!"

What do you like best?

An excellent platform that meets our day to day retail needs. Found the team @ eComchain to be courteous, amazing knowledge and always there to help 24X7. I evaluated other platforms such as shopify, BigCommerce, PrestaShop and many others, before we picked eComchain. There are plenty of features and functionalities offered by eComchain that's not offered by many others who have been in the industry 10+ years, such as Subscription-based order process, integration to custom tax calculations important for our business in Australia, Shipping Charges that let us pick for Australia Post and many others.

What do you dislike?

Since its a new product in the market, there are growing pains, however this product will definitely deliver and work very well for small to mid-size fledgeling companies like ours.

Recommendations to others considering the product:

If you are looking for the perfect after go-live support, they are the business to reach out to. They have responded to my emails in 5 mins and attended to my calls late in the nights and early morning. Very happy to have picked eComchain for our eCommerce site.

What problems are you solving with the product? What benefits have you realized?

Be able to keep track of the stock in our inventory, templates that are manageable on the landing page, ease of catalog management along with image management. We got all these features in eComchain.

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Administrator
Consumer Goods
Small-Business
(2-10 employees)
Validated Reviewer
Review Source
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"Great platform with great service"

What do you like best?

Very easy to use with intuitive admin dashboard where we could create a site, add products to the catalog and customize the site using Site Builder tool to launch our amazing storefront in less than 3 days. eComchain has a range of features at the Product level and their drag & drop features using Site Builder, that creates a striking landing page, is the USP of this platform.

What do you dislike?

There's nothing I could find that I did not like about this product.

Recommendations to others considering the product:

Looking to setup a storefront with a bunch of features, eComchain is a highly recommended platform.

What problems are you solving with the product? What benefits have you realized?

A site that stands out compared to our customers. Using SeComchain's Site Builder we were able to build a great landing page.

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U
Small-Business
(11-50 employees)
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Verified Current User
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"Amazingly scalable features on a Cloud platform"

What do you like best?

A lot of thought has gone into designing and developing this scalable Cloud platform that's being used by manufacturers at various levels, given that its a B2B2C model - a perfect fit in the manufacturing world.

What do you dislike?

There's nothing I could find that does not suit my requirements - hence no dislikes.

Recommendations to others considering the product:

If you are looking for a scalable platform connecting your business to a dealer network and then connecting them via specialized branded sites to their end users, eComchain is the platform of choice, as there's no other platform in the market.

What problems are you solving with the product? What benefits have you realized?

Being able to provide an eCommerce platform to our customers with enhanced AI and user experience.

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Production Controller
Mid-Market
(51-200 employees)
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Verified Current User
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"Splendid product. Time and effort spent well."

What do you like best?

Updating Inventory in bulk was always a challenge on solutions we used in past. Switching to eComchain solved our primary pain point.

What do you dislike?

The mass updating of inventory takes little bit of time. But its reasonable for large inventory.

What problems are you solving with the product? What benefits have you realized?

Taking business online and to next level.

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Manager
Mid-Market
(51-200 employees)
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Verified Current User
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"Amazing features with super fast website"

What do you like best?

Even with tremendous amount of features, the frontend store loads lightning fast unlike other solutions we have used in past.

What do you dislike?

Its knowledge base. Mainly because of huge list of features we are unable to trackdown from the support documents.

What problems are you solving with the product? What benefits have you realized?

Online Lead conversion.

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Founder/CEO
Education Management
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"Website done beautifully"

What do you like best?

The design and layout were done brilliantly. Staff crafted the website very impressively and understood the requirements of the customer. They knew exactly what the customer wanted and is looking out for. There services and products are quite inexpensive.The staff is very courteous and polite.

What do you dislike?

No cons so far. We would like to see more integrations in future.

What problems are you solving with the product? What benefits have you realized?

Konnected an education company in Mumbai needed a website to promote the products and services with an intention to solve student-teacher queries. Ecomchain connected the student with the tutors and vice versa on a simple website easily and conveniently at the click of a button.

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Small-Business
(11-50 employees)
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"Our customers get the best shopping experience after we moved over to this platform"

What do you like best?

eComchain has the features that we have been looking for our valued customers. Our customers are able to drag and drop the chains and necklaces to the personal images they uploaded giving them a chance to see how it would look on them before buying the product. That's what makes eComchain stand apart from rest of the platforms we have worked on.

What do you dislike?

There's nothing to dislike about this great team of professionals.

Recommendations to others considering the product:

If you are looking to increase online revenue quickly, eComchain is the platform for you.

What problems are you solving with the product? What benefits have you realized?

Online business has done well with eComchain as our eCommerce platform.

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CI
Mid-Market
(201-500 employees)
Validated Reviewer
Verified Current User
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"Great platform for B2B2C merchants"

What do you like best?

The platform has been built around the standard processes for Small-to-mid size businesses. Rich in features and functionalities, allows manufactures (for eg.) invite Distributors and Retailers to share the same eCommerce platform and personalize their own respect sites, resulting in a cost-effective platform at the same time increasing revenue for multiple organizations. Once the eCommerce platform is completely setup, businesses can almost leave it alone and just let it sell, bring in revenue at multiple levels on the same platform.

What do you dislike?

Since the concept of this B2B2C is new, every business who plan to use this application will need some hand holding from the eComchain pre-sales consultant for a couple of hours, before going live with an exemplary strikingly attractive site.

Recommendations to others considering the product:

If you are interested in a multi-tenant, multi-language robust eCommerce solution on the Cloud, then this product is for you. Reach out to your clients much more easily with greater transparency at various levels.

What problems are you solving with the product? What benefits have you realized?

There's not a single eCommerce platform that offers a B2B2C solution. This platform definitely helps manufactures and distributors reach out to their end clients with ease.

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A
Small-Business
(11-50 employees)
Validated Reviewer
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"Taking us to the next level in Digital Transformation"

What do you like best?

eComchain team was very quick and helpful in getting our site up and running in less than 2 weeks. With a wonderful design and amazing camaraderie among their team members, we got a site that accepts payments for various offerings we have on our site.

What do you dislike?

There's nothing to dislike about a professional organization and platform like eComchain.

Recommendations to others considering the product:

If you are looking for an exemplary service model with amazing list of features, eComchain is the product for you.

What problems are you solving with the product? What benefits have you realized?

We did not have a portal or a website to begin with. Neither did we have a way to increase our revenue. With this website, our visitors are now able to donate and request special offerings from different parts of the world increasing our revenue as well.

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Store Manager
Small-Business
(11-50 employees)
Validated Reviewer
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"All in One Ecommerce platform, with a bit extra of what you need"

What do you like best?

Ecomchain's features is never ending list. Almost all the custom requirements one may need would be already available in Ecomchain.

What do you dislike?

The long feature list!! There are tons of features you may not need which is there even if you need it or not.

What problems are you solving with the product? What benefits have you realized?

Online business. No commission related disputes or inventory issues which we face while we were selling on a market place.

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A
Small-Business
(2-10 employees)
Validated Reviewer
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"Ecomchain delivers what they promise"

What do you like best?

Our lack of experience in the field of ecommerce was changed by the Ecomchain team .We are able to spread the sanctity and peace of Chirakkalsreekrishna Temple to different parts of the world. The busy lifestyles of people are considered so they can make the temple visit enriching which is what the ecom chain team has helped us achieve

What do you dislike?

Nothing that comes to my mind. They are a great team to work with.

Recommendations to others considering the product:

Good product and great service

What problems are you solving with the product? What benefits have you realized?

- Ease to donate from anywhere in the world

- Avoid lines for booking offerings online by being able to pay online and collecting the same in the temple

- Creating awareness and popularity of the temple

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Owner/Director
Computer Networking
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
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"Great experience with designing our website"

What do you like best?

Customer service is awesome! They update very regularly

What do you dislike?

I would like to have access to small edits so I can do it myself

What problems are you solving with the product? What benefits have you realized?

Website

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A
Small-Business
(11-50 employees)
Validated Reviewer
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"Experienced team of professionals"

What do you like best?

All the requirements that we discussed with the team was implemented in a timely manner. They took care of special requests with the design of the landing page without using their canned templates as displayed on their gallery page.

What do you dislike?

There's nothing to dislike about them, when they do a good job.

Recommendations to others considering the product:

Immensely experienced team.

What problems are you solving with the product? What benefits have you realized?

We did not have a website for our business. With eComchain we are able to manage our own site, after the site has gone. We do not even need a technical help at our end, as the eComchain features are very simple to use.

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A
Mid-Market
(51-200 employees)
Validated Reviewer
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"Implementing eComchain increased our sales revenue"

What do you like best?

eComchain's B2B2C model first very well with our business, allowing our dealers and retailers to setup specialized branded sites on the same platform where we have a B2B site hosted for the Dealers / Retailers

What do you dislike?

eComchain is a great platform and it takes time to pick the various features and functionalities - we are sure all these features will be useful for us to streamline our business.

Recommendations to others considering the product:

If you are looking for scalable B2B2C features, eComchain is the product for you.

What problems are you solving with the product? What benefits have you realized?

Reaching out to Dealers / Retailers has become easy.

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Internet Director
Consumer Goods
Mid-Market
(501-1000 employees)
Validated Reviewer
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"Digital Marketing and Sales Director"

What do you like best?

Great team with excellent communication and customer first mentality. The platform is robust with easy to use controls.

What do you dislike?

As they are evolving the solution there are always bugs to be found. However, they are always quick to resolve.

What problems are you solving with the product? What benefits have you realized?

I can build on the platform knowing that specialized solutions for my customers are possible when needed.

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Small-Business
(11-50 employees)
Validated Reviewer
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"Best template for on line showcase and transactions"

What do you like best?

How easy it is to upload photos, change prices and add SEO search terms

What do you dislike?

I do not like the shopping cart check out process -think it could be easier

What problems are you solving with the product? What benefits have you realized?

Ecommerce is much easier. Keeping our website updated is much less time consuming.

Ecomchain Features

  • Storefront Design Tools
  • Product Visualization
  • Recommendations / Personalization
  • Promotions and Discounts
  • Abandoned Cart Tools
  • Product Reviews

Ecomchain User Ratings

8.9
Ease of Use
Average: 8.4*
9.8
Quality of Support
Average: 8.2*
8.8
Ease of Setup
Average: 7.9*
* E-Commerce Platforms Category
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