Dynamics 365 Marketing Features
Integration (3)
Data Import & Export Tools
Based on 39 Dynamics 365 Marketing reviews. Ability to input, modify and extract data from the application in bulk through a structured file.
Integration APIs
Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. This feature was mentioned in 38 Dynamics 365 Marketing reviews.
Breadth of Partner Applications
Based on 38 Dynamics 365 Marketing reviews. To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product.
Platform (7)
Customization
As reported in 37 Dynamics 365 Marketing reviews. System provides sufficient customization to meet business requirements
Workflow Capability
Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. This feature was mentioned in 35 Dynamics 365 Marketing reviews.
User, Role, and Access Management
Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 36 reviewers of Dynamics 365 Marketing have provided feedback on this feature.
Internationalization
Enables users to view and transact business with the same content in multiple languages and currencies. This feature was mentioned in 35 Dynamics 365 Marketing reviews.
Sandbox / Test Environments
Allows administrators to easily develop and test changes to the CRM deployment. After changes are made admins can easily migrate the changes into the "live" or "production" environment. 36 reviewers of Dynamics 365 Marketing have provided feedback on this feature.
Performance and Reliability
Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. 36 reviewers of Dynamics 365 Marketing have provided feedback on this feature.
Output Document Generation
Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application. 36 reviewers of Dynamics 365 Marketing have provided feedback on this feature.
Email Marketing (4)
Building and Personalizing Emails
Create and design emails with an editor; manage templates; personalize dynamically This feature was mentioned in 53 Dynamics 365 Marketing reviews.
Sending Outbound Emails
Create targeted lists, schedule and manage bulk email sending. This feature was mentioned in 53 Dynamics 365 Marketing reviews.
Manage Email Deliverability
Ensure inbox delivery. Includes opt-in management, bounce handling, unsubscribe processing, suppression lists, email preview, spam checking, link validation, and delivery monitoring. 52 reviewers of Dynamics 365 Marketing have provided feedback on this feature.
Automated Email Responses
Set up automated nurturing emails based on events, online activities, and lead scores This feature was mentioned in 51 Dynamics 365 Marketing reviews.
Online Marketing (5)
Landing Pages and Forms
As reported in 51 Dynamics 365 Marketing reviews. Build customized landing pages and lead capture forms for specific marketing campaigns to maximize conversion and to capture the right qualifying information.
Dynamic Content
Based on 49 Dynamics 365 Marketing reviews. Dynamically customize emails, forms, and landing pages for specific segments of customers and prospects.
A/B Testing
Test alternate versions of emails, landing pages, and forms. Learn what works, maximize response rates, and increase conversion. This feature was mentioned in 50 Dynamics 365 Marketing reviews.
Mobile Optimized
Support mobile-optimized emails, online forms, and landing pages. This feature was mentioned in 48 Dynamics 365 Marketing reviews.
Search Tracking and Optimization
As reported in 50 Dynamics 365 Marketing reviews. Track performance of keywords and links in major search engines. Measure search rankings and performance. Improve page-level SEO with tools to diagnose and improve page performance. Integrate with Google AdWords.
Lead Management (8)
Marketing Lead Database
A marketing lead database is the system of record for your most important marketing asset: your leads and contacts. Includes a view of all marketing interactions between each prospect and your company, including website visits, email clicks, scoring changes, and data updates/history. This feature was mentioned in 51 Dynamics 365 Marketing reviews.
Data Quality Management
Based on 51 Dynamics 365 Marketing reviews. Data quality consists of deduplication, cleansing, and appending your marketing database.
Segmentation
Segment your database and build list of target leads and contacts. Filter on demographic and company attributes (title, company size, location) as well as behavioral filters and CRM information. This feature was mentioned in 53 Dynamics 365 Marketing reviews.
Lead Scoring and Grading
Based on 52 Dynamics 365 Marketing reviews. Automatically qualify and score leads based on demographics as well as prospect online behaviors, including recency and frequency. Assign your own weights to determine lead scores for prioritization.
Lead Nurturing
As reported in 50 Dynamics 365 Marketing reviews. Automate drip marketing campaigns that send relevant messages over time, based on prospect behaviors and pre-defined campaign steps.
Online Behavior Tracking
Based on 49 Dynamics 365 Marketing reviews. Track which emails a prospect opens and clicks, what web-pages they visit, what keywords they use, even what they say on social networks.
Automated Alerts and Tasks
As reported in 51 Dynamics 365 Marketing reviews. Create tasks automatically and provide real-time sales alerts over email, RSS or mobile device.
CRM Lead Integration
Sync lead, contact, account, and opportunity information with your CRM system. 51 reviewers of Dynamics 365 Marketing have provided feedback on this feature.
Campaign Management (4)
Program Management
Based on 50 Dynamics 365 Marketing reviews. Manage marketing campaigns and programs across multiple channels, including online ads, video campaigns, mobile, virtual events, and social media. Create and optimize program assets such as landing pages, emails, campaigns, and lists. Track program objectives, results, and costs to assess the program ROI.
Event / Webinar Marketing
Streamline the entire event process, including personalized invitations, registration, reminders, and post-event follow-up. Integrate with online meeting tools like WebEx, Adobe Connect, GoToWebinar. This feature was mentioned in 50 Dynamics 365 Marketing reviews.
Calendaring
Based on 50 Dynamics 365 Marketing reviews. Maintain a marketing calendar across multiple groups. Manage the calendar for the entire marketing department, from promotions to content to PR.
Budgeting
As reported in 48 Dynamics 365 Marketing reviews. Manage all aspects of marketing investments, including assigning top-down budgets to various groups and divisions, planning marketing spending across programs, tracking open-to-spend, ensuring budget compliance, coordinating work-flows and permissions, and reconciling plans with actual invoices.
Social (5)
Social Listening
Monitor what leads and contacts say on sites such as Facebook, Twitter, YouTube, LinkedIn, blogs, and online communities. Incorporate into your lead and customer DB and use social insights to segment prospects. Trigger campaigns, and update lead scores. 49 reviewers of Dynamics 365 Marketing have provided feedback on this feature.
Social Sharing
Add intelligent social share buttons to your campaigns and content. Track who is sharing your content and driving conversions. 48 reviewers of Dynamics 365 Marketing have provided feedback on this feature.
Social Campaigns
Schedule automated posts to one or more social accounts; use or integrate with URL shortening services; and measure likes, comments, replies, and retweets. 50 reviewers of Dynamics 365 Marketing have provided feedback on this feature.
Social Media Engagement
Social apps including polls, sweepstakes, and referral programs can enhance audience engagement. Include these on your website, landing pages, Facebook pages, and emails. 50 reviewers of Dynamics 365 Marketing have provided feedback on this feature.
Social Media Advertising
As reported in 49 Dynamics 365 Marketing reviews. Amplify brand and community stories; Reach customers by social profile and activity; Optimize social ad campaigns in real-time
Reporting & Analytics (5)
Basic Reporting
Access pre-built and custom reports and dashboards to measure leads by source/campaign/month, email performance, landing page performance, and web and social activity. Create report subscriptions that can automatically send updates to your team and executives. 49 reviewers of Dynamics 365 Marketing have provided feedback on this feature.
Web Analytics
As reported in 48 Dynamics 365 Marketing reviews. Track which pages prospects and customers visit and how often they come back. Capture the history in database for lead scoring and sales intelligence. Use anonymous company look-up to identify anonymous visitors. Send alerts to sales reps of which of their prospects and customers web activity.
ROI Analytics
Measure leads, prospects generated, pipeline, revenue, investment, and ROI by marketing channel or program. The result is that you can see which marketing investments are generating the greatest return and get visibility into how marketing budget should be allocated going forward. This feature was mentioned in 49 Dynamics 365 Marketing reviews.
Revenue Analytics
Based on 49 Dynamics 365 Marketing reviews. Analyze how leads flow through the funnel by measuring stage to stage conversion rates and velocity. Allocate pipeline and revenue credit among all the marketing activities that have successfully touched an opportunity as it moves through the pipeline.
SEO / Keyword Analytics
Based on 47 Dynamics 365 Marketing reviews. Monitor and track how you rank for relevant keywords on major search engines and compare your overall performance to competitors.
Marketing Operations (6)
ROI Tracking
Based on 58 Dynamics 365 Marketing reviews. Helps marketers measure return on investment (ROI) by analyzing campaign effectiveness against costs
Data Collection
Based on 59 Dynamics 365 Marketing reviews. Gathers data about the effectiveness, impact, and reach of marketing campaigns
Customer Insights
Based on 60 Dynamics 365 Marketing reviews. Collects and reports on data relating to customer journeys, preferences, and history
Multi-User Access
As reported in 61 Dynamics 365 Marketing reviews. Allows multiple users access to a unified, transparent overview of analytics, dashboards, and campaign results
Spend Management
Based on 59 Dynamics 365 Marketing reviews. Includes features for budgeting, forecasting, and managing marketing investments
White Label
Offers a white labeling service for agencies or resellers to customize platform branding This feature was mentioned in 56 Dynamics 365 Marketing reviews.
Campaign Activity (6)
Campaign Insights
Analyzes historical and current marketing campaigns to inform future strategy This feature was mentioned in 61 Dynamics 365 Marketing reviews.
Reports and Dashboards
Creates reports and dashboards to analyze results of campaigns This feature was mentioned in 60 Dynamics 365 Marketing reviews.
Campaign Stickiness
Identifies which marketing campaigns resolved in open or closed opportunities 60 reviewers of Dynamics 365 Marketing have provided feedback on this feature.
Multichannel Tracking
Based on 60 Dynamics 365 Marketing reviews. Collects marketing campaign performance data across multiple channels
Brand Optimization
As reported in 60 Dynamics 365 Marketing reviews. Provides opportunities for brands and businesses to fix or modify existing or future campaigns via feedback
Predictive Analytics
Uses artificial intelligence (AI) to predict campaign outcomes and suggest actions for optimization 58 reviewers of Dynamics 365 Marketing have provided feedback on this feature.
Agentic AI - Marketing Analytics (3)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Cross-system Integration
Works across multiple software systems or databases
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Agentic AI - Marketing Automation (6)
Autonomous Task Execution
Capability to perform complex tasks without constant human input
Multi-step Planning
Ability to break down and plan multi-step processes
Cross-system Integration
Works across multiple software systems or databases
Adaptive Learning
Improves performance based on feedback and experience
Proactive Assistance
Anticipates needs and offers suggestions without prompting
Decision Making
Makes informed choices based on available data and objectives
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