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Dropbox Reviews & Product Details

Pricing

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Plus

$11.99
Per Month
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Dropbox Reviews FAQs

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Last updated: Nov 01, 2026

What is Dropbox, and what problem is it built to solve?

Dropbox is a smart workspace for people and teams, intended to help them focus on the work that matters.

What languages does Dropbox support?

Dropbox supports 20 languages, including Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, and others.

What company sizes and industries is Dropbox the best fit for?

The clearest fit signal is among small businesses, with positive reviewers also represented in mid-market and enterprise organizations. Reviewer industries span several areas, including software, information technology, education, healthcare, and financial services.
  • Small businesses: The most prominent company-size segment in positive reviewer feedback.
  • Mid-market organizations: Also represented across a range of industries.
  • Enterprise organizations: Positive users include larger organizations as well.
  • Industries: Computer software and information technology are recurring, alongside education, healthcare, and financial services.

What customer support options does Dropbox provide, and how do users find the overall support experience?

Dropbox offers chat and phone support, along with FAQs and forum resources; live-rep support is available 24/7. The support experience is mixed: users describe timely, helpful assistance and successful issue resolution, while others find it difficult to reach a person or get help when account access is a problem.

What is the experience like for teams switching to Dropbox from another tool?

The move from other cloud-storage and office-suite options, including Google Drive or Workspace and OneDrive, is described as a shift toward easier file sharing and more dependable syncing. Dropbox’s straightforward workflow, cross-device access, and handling of large files are cited as practical improvements; transitions from other collaboration or file-sharing tools are also described as simpler to manage.

What tools and platforms does Dropbox integrate with, and how do these integrations help users get more value from the product?

Dropbox offers 222 integrations. Users connect it with office and productivity tools, communication platforms, and creative or workflow applications:
  • Office and productivity: Google Workspace, Microsoft 365, and Microsoft Office.
  • Communication: Slack and Zoom.
  • Creative and workflow tools: Adobe, Canva, Quickbase, Scrivener, and Marq.
In daily use, these connections help teams work with files alongside the tools they already use, share materials, and keep collaborative workflows moving without as much app-switching.

What features or capabilities could make Dropbox even more useful?

Dropbox could be more useful with improvements to storage flexibility, finding and organizing files, and managing collaboration. Recurring requests include:
  • Offer more affordable storage and more flexible plan steps for people whose needs fall between existing tiers.
  • Make search more effective for large libraries, with better filtering and ways to organize files across complex folders.
  • Improve large-file syncing with clearer progress and status information and more reliable handling of interrupted uploads.
  • Simplify shared-folder permissions and access controls so collaborators can understand and manage access more easily.

Is Dropbox considered safe and secure for handling data?

Dropbox users often value the sense of control they get from secure file sharing, access permissions, backups, and file recovery. At the same time, confidence is not uniform: concerns include how well sensitive information is protected, the lack of default zero-knowledge encryption, and the need to reassure clients about security. For sensitive-data use, buyers may want to assess whether Dropbox’s security controls meet their own requirements.

Dropbox Reviews (31,466)

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Dropbox Reviews (31,466)

View 19 Video Reviews
4.4
31,466 reviews

What do users say?

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Pros & Cons

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Galateya M.
GM
Galateya M.
Administrative Assistant
Computer & Network Security
Enterprise (> 1000 emp.)
"Simple, Reliable File Sharing with Seamless Syncing Across Devices"
4.5/5
What do you like best about Dropbox?

What I like most about Dropbox is its simplicity and reliability. It makes file storage and sharing incredibly easy, with seamless syncing across devices and intuitive collaboration features. It’s especially useful for working with teams, as it keeps everything organized and accessible in one place. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

One downside of Dropbox is that the free storage is quite limited compared to some competitors, which can make it less practical for larger files or long-term use without upgrading. Additionally, pricing for higher storage tiers can feel relatively high, and advanced collaboration features aren’t as robust as some other platforms. Review collected by and hosted on G2.com.

Fabrizio M.
FM
Fabrizio M.
OPERATORE ANTINCENDIO - OSPEDALE PEDIATRICO BAMBINO GESù
Hospital & Health Care
Enterprise (> 1000 emp.)
"Dropbox excellent cloud for storage, some things to improve"
4/5
What do you like best about Dropbox?

I really appreciated using DropBox, the first thing I liked a lot is the fact that it works like other clouds, meaning if you want more space beyond the 2GB they offer, you pay to get it but it doesn't ask for credit cards to store your files. Additionally, it's very convenient for storing files, you can insert Passkeys and recovery codes, it's very well-known and widely used in the hospital sector. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

What I liked least about Dropbox is the fact that when you upload very important files related to programs used by control units connected to the entire hospital, being formatted as logs (text files .txt, so they are only written when there are events), now Dropbox gives you an error with important files during the upload to the cloud with the error "Some uploads failed." Now, this has made me doubt the functionality of the cloud because if one of my backups, which is also synchronized, does not have every file it contains uploaded, it creates problems for me, which need to be resolved. Additionally, the PDF editing requires a 30-day trial version, and the banners telling you about the AI that appear while you're searching for files are very annoying. Review collected by and hosted on G2.com.

Aditya B.
AB
Aditya B.
employee
Real Estate
Small-Business (50 or fewer emp.)
"Stress-Free File Sync and Sharing, but Pricing and Collaboration Could Improve"
3/5
What do you like best about Dropbox?

What I like most about Dropbox is how stress-free it makes file management. I don’t have to worry about losing important documents or carrying files around on a USB drive anymore, because everything is automatically saved and synced across my devices.

The sharing feature is probably the most useful part for me. Sending large files to friends, clients, or teammates takes only a few seconds with a simple link, and it’s far more convenient than emailing attachments back and forth. I also appreciate how straightforward the interface is—without being very technical, I can still organize my folders and find what I need quickly.

Another feature that has genuinely saved me more than once is file recovery. I’ve accidentally deleted or overwritten files before, and being able to restore them easily has been a huge relief.

Overall, Dropbox has made my workflow smoother and more organized without feeling complicated, which is why I continue to use it regularly. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

One thing I don’t like about Dropbox is that the pricing can feel a bit high, especially for people who need more storage. For small teams or students, the free plan also feels fairly limited compared to some competitors.

The UI is generally straightforward, but managing shared folders and permissions can sometimes get confusing when you’re collaborating with multiple people. A clearer, more organized sharing setup would make teamwork easier.

I’ve also noticed that syncing large files can occasionally slow down, particularly on weaker internet connections. Overall, performance is reliable, but those delays can still interrupt your workflow when you’re trying to get important tasks done.

Integrations work well most of the time, though a few third-party app connections could be smoother and more seamless. I also think the AI features have room to grow: they’re helpful, but they don’t yet feel as advanced or as personalized as some newer productivity platforms.

Customer support is decent, but faster responses for technical issues would be a big improvement, especially for non-premium users. Better response times, along with more guided onboarding for advanced features, would make the overall experience even stronger. Review collected by and hosted on G2.com.

Dibba Kumar T.
DT
Dibba Kumar T.
Customer Support Officer
Mid-Market (51-1000 emp.)
"Storage King Dropbox ✨"
2.5/5
What do you like best about Dropbox?

I’ve been using Dropbox for a long time for my home decor business, and it has consistently been a reliable tool for me. What I appreciate most is the storage capacity: it keeps my important data safely saved, and it’s simple to locate exactly what I need. I can access everything quickly from either my phone or my PC whenever I need it. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

What I dislike about Dropbox is the monthly Plus subscription fee while offering only 2000 GB of storage. It feels like it asks for more money each month, yet competitors like Google Drive and Microsoft OneDrive provide significantly more storage for a lower monthly price, often bundled with full office suites such as Docs and Sheets or Office 365. Review collected by and hosted on G2.com.

Manish R.
MR
Manish R.
Graphic Designer
Graphic Design
Small-Business (50 or fewer emp.)
"Easy File Storage, Sync, and Sharing Across Devices"
4/5
What do you like best about Dropbox?

The best part is how easy it is to store, sync, and share files across devices. I also find the file organization and sharing features helpful, especially when working with others or accessing files from different devices. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

The main downside is that the storage can feel limited, especially when working with large files, photos, or videos. Upgrading to a higher storage plan can also become expensive over time. I have also noticed that syncing large folders can sometimes take longer than expected, particularly with a slower or unstable internet connection. Review collected by and hosted on G2.com.

Sunny H.
SH
Sunny H.
Analyst - Senior Software Engineer
Small-Business (50 or fewer emp.)
"Reliable, Easy File Sharing with Smooth Sync Across Devices"
4/5
What do you like best about Dropbox?

Dropbox has been extremely reliable and easy to use for storing and sharing files across multiple devices. I especially appreciate the smooth synchronization, the clean interface, and how quickly I can collaborate with others using shared folders and links. It keeps access to important documents simple whether I’m on a desktop or on mobile, and the automatic backup feature adds an extra layer of peace of mind. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

One downside of Dropbox is that the free storage space can feel limited compared to some competitors, especially if you’re working with large files or keeping backups. At times, syncing large folders may slow down overall system performance, and managing shared folders with a lot of collaborators can get a bit confusing. On top of that, the pricing for higher storage tiers can seem expensive for individual users or small teams. Review collected by and hosted on G2.com.

Cecilia L.
CL
Cecilia L.
Medical Assistant
Small-Business (50 or fewer emp.)
"Easy, Reliable File Sync and Sharing Across All Devices"
5/5
What do you like best about Dropbox?

I like how easy Dropbox makes it to store and organize files across all my devices. The clean interface and simple drag‑and‑drop setup make it fast to upload and share documents without any confusion. I also appreciate the reliability—files sync quickly, and I never have to worry about losing something important. Being able to access everything from anywhere has made my workflow smoother and more flexible. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

I dislike that Dropbox can sometimes be slow to sync large files, especially when I’m working across multiple devices. It also feels a bit limited unless you upgrade, since some of the more useful features are behind the paid plans. Occasionally the folder structure can get confusing when sharing with others, and it takes extra time to make sure everyone has the right access. Review collected by and hosted on G2.com.

Ankita P.
AP
Ankita P.
Business Development Executive
Mid-Market (51-1000 emp.)
"Dependable Tool for File Management and Collaboration"
4.5/5
What do you like best about Dropbox?

I use Dropbox mainly for storing and organizing links, and sharing files. It makes it easy to keep documents accessible across different devices and share files with teammates or clients without needing to send large attachments. The simple interface makes it easy to find and manage files. I appreciate the collaboration features and the ability to access important documents from anywhere. The reliability of Dropbox is something I value a lot. It makes managing and accessing files simple, organized, and reliable, and the automatic syncing across multiple devices is extremely useful. I can work from different locations without worrying about carrying my files manually or keeping track of multiple versions. Sharing documents and collaborating with others is easy, and sharing large files through secure links is more convenient than sending email attachments. The search and organization features also help me keep important information in one place and quickly find what I need. The overall convenience that Dropbox brings to my daily workflow is invaluable. It reduces the time spent searching for files, managing storage, and coordinating document sharing. The ability to quickly upload, organize, and access files from anywhere makes it a dependable productivity tool. I also appreciate the smooth experience across devices and the way Dropbox keeps everything updated automatically. Features like file preview, sharing controls, and recovery options add extra value when handling important documents. The setup process was very easy, straightforward, and user-friendly, with the interface providing clear guidance, making it easy to understand how to access files across devices. Overall, Dropbox feels like a reliable and user-friendly platform that simplifies file management and collaboration. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

I find the pricing high compared to other storage options, especially for users who need more storage and advanced features. Apart from pricing, I feel Dropbox could improve its user experience when managing large amounts of data; file organization sometimes takes more effort to quickly locate parts. Improvements in organizing and smarter content management would make the experience smoother. I'd like to see better performance with very large files or folders and enhanced visibility statuses when working on large projects. Additionally, customization and control over the user experience could be improved, like having more options for organizing the dashboard, customizing workflows, and managing notifications based on individual preferences. Enhanced collaboration tools with more advanced options for team communication and document management, as well as better integration with other productivity platforms, would also be beneficial. Review collected by and hosted on G2.com.

Havoc P.
HP
Havoc P.
Developer L2
Mid-Market (51-1000 emp.)
"Dropbox: Dependable Cloud Storage for Seamless Syncing and Backups"
5/5
What do you like best about Dropbox?

Dropbox is a dependable cloud storage app that's excellent for file syncing, sharing, and backups. It's a great choice for personal and professional use, though users who need more free storage may prefer other services. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

The free storage is quite limited (2 GB), and many useful features are locked behind a paid plan. File uploads can also be slow on unstable internet connections, and the subscription pricing may feel expensive for casual users. Review collected by and hosted on G2.com.

Sarbeswar P.
SP
Sarbeswar P.
Software Engineer Intern
Small-Business (50 or fewer emp.)
"Reliable and Easy-to-Use Cloud Storage Solution"
5/5
What do you like best about Dropbox?

What I like best about Dropbox ? is its simplicity and reliability for file storage and sharing. The interface is easy to use, syncing files across devices is fast, and sharing documents with others through links or folders is very convenient. I also like how it helps keep files organized and accessible anytime from mobile or desktop, which improves productivity and collaboration. Review collected by and hosted on G2.com.

What do you dislike about Dropbox?

One thing I dislike about

Dropbox is that the free storage space is limited compared to some other cloud storage platforms. Sometimes large file syncing can also consume a lot of internet bandwidth, and certain advanced features are only available in paid plans. Additionally, collaboration tools can feel less integrated compared to some competing productivity platforms. Review collected by and hosted on G2.com.

Questions about Dropbox? Ask real users or explore answers from the community

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GU
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Last activity 5 months ago

What is Dropbox used for?

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GU
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Last activity about 1 month ago

What is Dropbox and how it works?

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Pricing Options

Pricing provided by Dropbox.

Plus

$11.99
Per Month

Professional

$19.99
Per Month

Standard

$18.00
1 user Per Month
Dropbox Comparisons
Dropbox Features
Device Syncing
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File Type Support
File following
File Sharing
Simultaneously Editing
User and Role Management
Policies and Controls
Device Management