
It seems dumb to say out loud, but it works as expected, every time, and I have the support I need to do what I need to do, when I need to do it. I don't think I've ever waited on help or an answer, and our entire team finds value in the tool each time we use it. You can't say that about much in the software world. We had an easy implementation, easy integration experience, and I love that the chatbot actually works in the after hours when I need to ask my obscure questions. Turns out they're really not all that out of the ordinary, because there's a ready made and easy to find answer no matter what time I want to ask the question. Review collected by and hosted on G2.com.
I'm a little sad my person moved onto another job (Claire), but we have a lovely new person and I know we're in good hands. Review collected by and hosted on G2.com.
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