--- title: Drata Reviews meta_title: 'Drata Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1336 reviews by the users' company size, role or industry to find out how Drata works for a business like yours. aggregate_rating: rating_value: 4.7 review_count: 1336 scale: '5' date_modified: '2026-08-13' parent_category: name: Cloud Security url: https://www.g2.com/categories/cloud-security --- # Drata Reviews **Vendor:** Drata **Category:** [Cloud Compliance Software](https://www.g2.com/categories/cloud-compliance) **Average Rating:** 4.7/5.0 **Total Reviews:** 1,336 ## About Drata Founded in 2020 and headquartered in San Francisco, California, Drata provides the trust network that enables businesses to operate, scale, and partner with confidence. Born from experience in mission-critical aerospace work and the painful reality of manual security audits, Drata was created to turn trust into an always-on state instead of a point-in-time exercise. Today, the Drata Agentic Trust Management Platform helps more than 8,500 organizations worldwide build continuous trust across the cloud and prove their posture to customers, partners, and auditors. Drata unifies governance, risk, compliance, and assurance so security and GRC teams can manage everything in one place. Drata's core capabilities include Automated Governance to streamline policy management, control monitoring, evidence collection, and access reviews; Integrated Risk Management to centralize internal and third-party risk with real-time visibility and ownership; Continuous Compliance to automate evidence collection and control testing across frameworks; and Accelerated Security Assurance to show your security posture in real time and shorten review cycles while supporting faster, more confident sales and vendor decisions. Together, these capabilities deliver Continuous Real-Time Trust, Enterprise-Grade Flexibility, and Agentic AI Productivity. Drata continuously monitors controls, flags risks immediately, and makes always-current proof easy to share so you're demonstrating effective security every day—not just at audit time. The platform scales across multiple frameworks and connects to hundreds of tools to fit complex environments, and AI-driven automation helps assess vendors, collect evidence, and draft questionnaire responses—eliminating repetitive manual work, reducing operational overhead, and turning assurance into a strategic business enabler for modern, trust-driven organizations. ## Drata Pros & Cons **What users like:** - Users commend the **exceptional customer support** from Drata, enhancing their compliance and security management experience. (135 reviews) - Users value the **intuitive design** of Drata, making setup and integration seamless and efficient for everyone. (115 reviews) - Users highlight the **automation of compliance monitoring** in Drata, significantly easing reporting processes and enhancing efficiency. (109 reviews) - Users value the **time-saving automation** of Drata, streamlining compliance tasks and simplifying audits significantly. (96 reviews) - Users value the **seamless integrations** of Drata, enhancing functionality by connecting various platforms effortlessly. (89 reviews) - Automation (78 reviews) - Users find Drata to be **simple to use and set up** , enhancing automation and support for audit processes. (77 reviews) - Easy Integrations (75 reviews) - Easy Setup (67 reviews) - Team Helpfulness (62 reviews) **What users dislike:** - Users find Drata's **limited integrations** frustrating, wishing for broader support for third-party tools and self-hosted versions. (43 reviews) - Users face **integration issues** with Drata, leading to a challenging transition and unexpected manual effort required. (38 reviews) - Users note that **configuration limitations** and complex transitions hinder a seamless experience with Drata. (35 reviews) - Users find the **lack of clarity** in Drata's UI can complicate the audit process and task management. (28 reviews) - Users find the **UX confusing at times** , making it difficult to identify missing tasks and necessary fixes. (22 reviews) - Limited Customization (20 reviews) - Policy Management (18 reviews) - Users find Drata’s services to be **expensive** , especially for startups looking for cost-effective compliance solutions. (15 reviews) - Lack of Customization (15 reviews) - Users desire **additional features** for formatting, better user interface, and more integrations for improved functionality. (15 reviews) ## Drata Reviews ### 1. Drata - A Hot Mess Marketed as a Cold Meal **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2026 **What do you like best about Drata?** If you spend 6 years in the console you might be able to pass an audit. I joke, but you really have to set everything up perfectly the first time and never touch it to pass an audit. **What do you dislike about Drata?** Everything. If you leave it open in a tab you can get soft locked on auth. Throughout all of this they relied on me for testing, acting like when I could accidentally do this that closing the browser and re-opening a connection was a good fix like they don't have auth problems. I started with Drata in May, met my rep, and promptly got a new one. He didn't listen to me literally at all, and I had to escalate on time, investigation status, and more. He was replaced with another group that have kinda lasted, but I learned this morning have been replaced. Now all my answers are by committee - that's right, your Compliance posture and intimate details are shared across every tech support user in the group. Like, the final report is supposed to require an NDA, do I have an NDA with anyone on this Scout team?! No, I do not. They don't have a setting to show what auditors see, which is astounding, so I'm creating my own random audits and trying to figure out how to invite myself to them on different emails to make sure I'm ready. I tried to add a new user yesterday. I searched for the user to apply the role, but they didn't show up. I found that I had to use the search button next to the search box - the box was only for existing users. Glad that was explained in the intuitive UI. All their documentation is self referential. It all says "this test says if a test has completed". None of it suggests how or where to go to fix a failure. It is like poorly written AI, and it makes me wonder if the platform is too. Integrations exist for the platform, but any time you want to review an integration or how it's set up vs its results you again go to a different part of the UI. There is still so much more, but I've already written a wall of text so I'm going to stop, they are in no way with the value of what we pay. **What problems is Drata solving and how is that benefiting you?** Nothing. It's absolutely making everything worse. I'm almost at the point where I'd rather do a manual audit with all the concerns they're bringing in. **Official Response from Ashley Hyman:** > Thank you for sharing your feedback. We’re sorry to hear that your experience with Drata did not meet your expectations. We value candid feedback and are committed to making both the product and customer experience clearer, more reliable, and easier to navigate. Because this review is anonymous, we’re unable to connect it to an account or investigate the specific circumstances described. We take feedback like this seriously, and I would appreciate the opportunity to learn more directly so we can better understand what happened and how we can help. One key thing to note is that all Drata employees are covered via the confidentiality clause in our contracted agreement. Additionally, you must provide access for any employee to access your Drata tenant (if you’d liked them to do so). This is done in the application and you set a due date for expiration. The team does not have access to your data by default. I would appreciate the opportunity to listen directly, understand the full history, and discuss how we can address this experience more constructively. Please email me at ashley@drata.com to set up a feedback session. Thank you again for being candid. Your feedback is extremely important to us. Sincerely, Ashley Hyman VP, Customer Experience ### 2. The most horrible experience in my prof. life. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about Drata?** Pricing. I do not like nothing else in this SW **What do you dislike about Drata?** The role-based model is horrible. You need this software for compliance, but you can’t properly manage your users within it. It feels like they only give you two options: either you do everything yourself, or you have to grant overly broad permissions to others, which then breaks compliance. You cannot manage different companies simuntenioustly because other they cannot spleat access between entities. And DRATA has no trust center, in their case Trust center it is other company and you will need to have addtitional discuttions with them about pricing and functionality. Limit list of integrations. Integration which exist is often are not working. The company deleted support and replace it with AI agent. **What problems is Drata solving and how is that benefiting you?** ISO27001 documentation storage **Official Response from Ashley Hyman:** > Thank you for your candid feedback. I’m sorry to hear your experience has been frustrating. I do want to clarify a few points. Drata does provide role-based access controls and user management capabilities (all meeting compliance and security standards—we take that very seriously). Drata customers also do have access to a Trust Center solution. Last year, we acquired SafeBase, the first and top Trust Center in the market. We have a streamlined SSO process directly from the Drata interface or the option to keep it separate—most appreciate the flexibility. Our assurance functionality (Trust Center and AIQA) is all managed within your Drata contract and can be reviewed with your Drata account team. More importantly, if the product did not work the way your team needed it to, that is something we want to understand and address. I’d welcome the chance to speak directly and learn more about the issues you ran into. You can reach me at ashley@drata.com. Sincerely, Ashley Hyman VP of Customer Experience ### 3. Expect things to break all the time silently **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2026 **What do you like best about Drata?** Comes with a Drata Trust Center that's relatively easy to manage. That's pretty much the only thing that hasn't broken on me this past year. **What do you dislike about Drata?** Drata seems to have major breakage on what seems to be a monthly basis. - MDM integration is currently broken - Audit hub messages from auditors are currently broken - Using a custom framework, only your auditors can create the controls (and control mappings in the audit hub vs what's in your view of the custom framework are not kept in sync) I've reached the point where I'm running audits outside of Drata because Drata is so broken. Customer Service seems to have taken a major step back in quality. I've been advised at least twice to make dangerous changes that each time broke my Drata instance (Google, HRIS). **What problems is Drata solving and how is that benefiting you?** Their Trust Center does give me a way to manage showing our compliance documents under NDA to prospects and customers. **Official Response from Ashley Hyman:** > Thank you so much for taking the time to provide your feedback. While difficult to hear, your feedback is important to us, and we’d like the opportunity to address directly with you. It sounds like you’ve dealt with repeated problems across important parts of the product, and that’s clearly eroded your trust in us. While this is not representative of the experience most Drata customers have, I want to apologize on behalf of the entire Drata team - this is not the way we strive to support the customers who place their trust in us. I have already shared this feedback with our internal teams, but would love to connect with you so we can gather additional details and dig into this further. Our goal is to support you to resolution. Please reach out to me directly at ashley@drata.com to set up time to connect, and I’ll ensure we pull in our top experts to address your concerns. Sincerely, Ashley Hyman VP of Customer Experience ### 4. Very bad dont recomend at all **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Drata?** didnt like anything about the company specially the onboarding process we spent so much time on it **What do you dislike about Drata?** sale process was a big lie they sell a very short process of onboarding but in fact it was a very long we spent so much resources on it **What problems is Drata solving and how is that benefiting you?** sapuse to solve speed up maintenance and control of regulation in practice its make more work **Official Response from Ashley Hyman:** > Thank you for sharing this feedback. We’re sorry to hear your onboarding experience felt longer and more resource-intensive than expected. That’s not the experience we aim to provide, and we understand how frustrating that can be. We take this feedback seriously and are continuing to improve both our onboarding process and the expectations we set upfront. In an effort to continue learning and improving, I’d welcome the opportunity to connect directly to better understand your experience. Please feel free to reach out to me at ashley@drata.com. Again, we appreciate you taking the time to share your feedback. Sincerely, Ashley Hyman VP of Customer Experience ### 5. Drata disappointed us, did not deliver, and refused to refund us. **Rating:** 0.0/5.0 stars **Reviewed by:** Amir M. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2024 **What do you like best about Drata?** Drata said it's a compliance automation platform that will automate-away the entire compliance processes. That's far from reality. You need a full time proffesional to operate Drata. **What do you dislike about Drata?** Bad service. Dishonest business. It's not really making anything easy for you. You to (A) know what you're doing, and (B) do all the work. While (C) they keep trying to push their service-providers your way to get you to pay more. **What problems is Drata solving and how is that benefiting you?** Drata were suppose to automate compliance - they do not do that at all. **Official Response from Ashley Hyman:** > We appreciate your feedback and we're sorry to hear about your experience. Compliance can be complex, and our goal is to simplify and scale the process while addressing unique company needs. As mentioned over email, we’re here to support you with our services and trusted partners. We’d love to reconnect and work toward a solution together to get value out of the remainder of your contract. Sincerely, Ashley Hyman VP of Customer Experience ### 6. Unreliable, full of bugs, rarely accurate. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2023 **What do you like best about Drata?** Drata gives one hope for what a compliance monitoring system should be. **What do you dislike about Drata?** I had originally left the management of Drata to our compliance officer but, after hearing the system was not performing as it had been pitched to me and other members of executive leadership, I stepped in to see what a day in the life was like as an administrator. A week later, I was still trying to sort out the mess. While the look and feel of the interface is great, that "automagic" user interface is a marketing illusion. Drata was hopelessly full of user experience, admin experience, integration, and status reporting errors that could not be fixed without, amongst other things, accessing pages no human could reach through the normal interface, asking the helpdesk to restart the system on the backend, and manually overriding background check mappings. Working with the helpdesk (good people unable to overcome their development team's delivery tempo) was a daily undertaking. In the end, our auditors said the reports coming off of Drata were inadmissable due to their superficial nature and the unreliability of the underlying data. I love the idea, but it's just three to four years of development from being a product we can rely upon. **What problems is Drata solving and how is that benefiting you?** We purchased Drata as a force multiplier for our compliance officer. It was intended to automate the monitoring and report generation around day to day compliance activities associated with our firm. **Official Response from Ashley Hyman:** > Hi there, Thank you for taking the time to leave your feedback--all feedback is extremely important to us. Drata is a system that needs to be managed. It is not a set it and forget it because we are monitoring your controls and notifying you when things need to be addressed so you don't fall out of compliance. Nonetheless, the experience you are reporting is not what we typically hear--as you can see from our other reviews. Please reach out to me directly at ashley@drata.com. I'd like to connect with you and learn more about your experience so we can ensure a smoother path going forward. Looking forward to hearing from you! Ashley Hyman VP of Customer Success ## Drata Discussions - [Hard Disk Encryption](https://www.g2.com/discussions/hard-disk-encryption) - 1 comment, 2 upvotes - [How are others coping with slower support, chatbot inconsistencies, and login / chat issues?](https://www.g2.com/discussions/how-are-others-coping-with-slower-support-chatbot-inconsistencies-and-login-chat-issues) - 1 comment, 1 upvote - [Has anyone else felt friction between Drata’s control depth and their own compliance approach or frameworks?](https://www.g2.com/discussions/has-anyone-else-felt-friction-between-drata-s-control-depth-and-their-own-compliance-approach-or-frameworks) - 1 comment, 1 upvote - [What’s your workaround when Drata’s integrations and automation do not go deep enough?](https://www.g2.com/discussions/what-s-your-workaround-when-drata-s-integrations-and-automation-do-not-go-deep-enough) - 1 comment, 1 upvote - [How are you all dealing with confusing navigation and policy / control relationships in Drata?](https://www.g2.com/discussions/how-are-you-all-dealing-with-confusing-navigation-and-policy-control-relationships-in-drata) - 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[Zip](https://www.g2.com/products/zip-2025-09-24/reviews) - [Zoho BugTracker](https://www.g2.com/products/zoho-bugtracker/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - [Zoho People](https://www.g2.com/products/zoho-people/reviews) ## Drata Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Incident Management - Real-Time Monitoring - Evidence Management - Risk Alerts - Reporting & Statistics - Third-Party Integrations - Workflow Management - Risk Analysis - Sarbanes-Oxley Compliance - Single Sign On - Compliance Management - Policy Management - Real-Time Reporting - Audit Trail - Assessment Management - HIPAA Compliant - Operational Risk Management - Document Storage - Enterprise Risk Management - Data Visualization - Configurable Workflow - Vendor Management - IT Risk Management - User Management - Issue Management - Internal Controls Management - AI Copilot - Environmental Compliance - Customizable Reports - Data Import/Export - Risk Management - API - Document Management - Risk Assessment - Activity Dashboard - Task Management - Audit Management - Generative AI - Governance - Corrective and Preventive Actions (CAPA) - Alerts/Notifications - FDA Compliance - Secure Data Storage - Approval Process Control - Version Control **AI/Machine Learning** - AI/Machine Learning **Decision Support** - Decision Support **Collaboration Tools** - Collaboration Tools **Access Controls/Permissions** - Access Controls/Permissions **Task Management** - Task Management **Real-Time Monitoring** - Real-Time Monitoring **Natural Language Processing** - Natural Language Processing **AI Policy Mapping** - AI Policy Mapping **AI Risk Management** - AI Risk Management **Ethical AI Monitoring** - Ethical AI Monitoring **Audit Trail** - Audit Trail **Integration into Third Party Applications** - Integration into Third Party Applications **Product Lifecycle Management** - Product Lifecycle Management **Proactive Recommendations** - Proactive Recommendations **Security** - Compliance Monitoring - Anomoly Detection - Cloud Gap Analytics **Functionality** - Centralized Vendor Catalog - Questionnaire Templates - User Access Control **Generative AI** - AI Text Summarization - AI Text Generation - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI - Approval Process Control **AI Compliance** - Regulatory Reporting - Automated Compliance - Audit Trails **Agentic AI - Vendor Management** - Decision Making **Additional Functionality** - Generative AI - Billing & Invoicing - Customizable Templates - User Management - Invoice Processing - Onboarding - Search/Filter - Sourcing Management - Vendor Master Data Management - Procurement Management - Reporting & Statistics - Document Management - Project Management - Data Visualization - Access Controls/Permissions - Transaction History - Risk Assessment - Activity Dashboard - Real-Time Data - Alerts/Notifications - Offboarding - AI Copilot - Self Service Portal - Audit Management - Collaboration Tools - API - Approval Process Control - Vendor Payment - Third-Party Integrations - Performance Metrics - Purchase Order Management - Contract/License Management - Data Import/Export - Single Sign On - Workflow Management - Compliance Management - Task Management **Cloud Visibility** - Data Discovery - Cloud Registry - Cloud Gap Analytics **Revenue Recognition** - Usage Tracking - Deferred Revenue - Revenue Accrual **Compliance** - Governance - Data Governance - Sensitive Data Compliance **Risk assessment** - Risk Scoring - Monitoring And Alerts - AI Monitoring **Workflows - Audit Management** - Audit Trail - Recommendations - Collaboration Tools - Integrations - Audit Planning **Risk Management & Monitoring** - AI Risk Management - Real-time Monitoring **Generative AI - Security Compliance** - Predictive Risk - Automated Documentation **Platform AI Features - Policy Management** - Reports - Workflow Management - Customizable Reports - Content Management - Renewal Management - Document Management - Forms Management - Compliance Management - Incident Management - Lifecycle Management - Template Management - Audit Management - Assessment Management - Policy Metadata Management - Expiration Management - Configurable Workflow **Additional Functionality** - Version Control - Secure Data Storage - Search/Filter - Reminders - Monitoring - API - Activity Tracking - Activity Dashboard - Role-Based Permissions - Single Sign On - Policy Training - Archiving & Retention - Audit Trail - Attestation - AI/Machine Learning - Chatbot - Collaboration Tools - Risk Analysis - Self Service Portal - Document Analysis - AI Copilot - Third-Party Integrations - Policy Creation - Digital Signature - Alerts/Notifications - Policy Library - Real-Time Notifications - Document Review - Reporting/Analytics - Customizable Templates **Additional Functionality** - HIPAA Compliant - Workflow Management - Secure Data Storage - Third-Party Integrations - Access Controls/Permissions - Consent Management - Data Mapping - Audit Management - API - Role-Based Permissions - Policy Management - Single Sign On - Risk Management - Search/Filter - Template Management - Multi-Language - Data Visualization - User Management - Monitoring - PIA/DPIA - Alerts/Notifications - Sensitive Data Identification - Self Service Portal - Archiving & Retention - Data Import/Export - Risk Assessment - Activity Dashboard - Document Management - PCI Compliance - Incident Management - Data Governance - Compliance Management - Customizable Templates - AI Copilot - Reporting & Statistics - Generative AI - Data Storage Management - File Management - Customizable Reports - Performance Metrics - Risk Analysis - Intrusion Detection System - Log Analysis - Security Auditing - Log Management - Reporting/Analytics - Risk Alerts - PCI Assessment - Vulnerability Scanning - Event Logs - File Integrity Monitoring - Exceptions Management - Data Synchronization - Compliance Tracking - Activity Monitoring - Audit Trail - Secure Login **Security** - Data Security - Data loss Prevention - Security Auditing - Real-Time Data - Cloud Application Security - SSL Security **Administration** - Policy Enforcement - Auditing - Workflow Management **Documentation - Audit Management** - Customizable Forms - Checklists **AI Lifecycle Management** - Lifecycle Automation **Generative AI - Vendor Security and Privacy Assessment** - Text Summarization - Text Generation **Identity** - SSO - Real-Time Analytics - Visual Analytics - Reporting/Analytics **Reporting & Analytics - Audit Management** - Activity Dashboard - Audit Performance - Industry Compliance - ISO Compliance - Environmental Compliance - AML Compliance - Sarbanes-Oxley Compliance - KYC Compliance - FDA Compliance - OSHA Compliance - Real-Time Data - Real-Time Analytics **Access Control and Security** - Pole-based Access Control (RBAC) **Additional Functionality** - Alerts/Notifications - AI Copilot - Access Controls/Permissions - Endpoint Management - Intrusion Detection System - Compliance Management - HIPAA Compliant - Search/Filter - API - Two-Factor Authentication - Data Visualization - Risk Assessment - Real-Time Monitoring - Event Logs - Activity Dashboard - Audit Management - Cloud Security Policy Management - Vulnerability Protection - Anti Virus - Incident Management - Threat Intelligence - Real-Time Reporting - Reporting & Statistics - User Management - Encryption - Vulnerability Scanning - Generative AI - Status Tracking - Third-Party Integrations - Real-Time Notifications - Patch Management - Monitoring - Cloud Encryption **Additional Functionality** - Mobile Access - Corrective and Preventive Actions (CAPA) - Issue Management - Document Management - Role-Based Permissions - Activity Tracking - Document Storage - Reporting & Statistics - Task Management - Workflow Management - Status Tracking - Monitoring - Data Visualization - Approval Process Control - Forms Management - Change Management - Risk Alerts - Asset Tracking - AI Copilot - API - Risk Analysis - Policy Management - Incident Management - Real-Time Reporting - Real-Time Notifications - Alerts/Notifications - Security Auditing - Compliance Management - Risk Assessment - Real-Time Monitoring - Version Control - Archiving & Retention - Alerts/Escalation - Customizable Reports - Compliance Tracking - Access Controls/Permissions - Certification Tracking - Surveys & Feedback - Digital Signature - HIPAA Compliant - Reminders **Collaboration and Communication ** - Model Sharing and Reuse **Agentic AI - AI Governance Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Drata Alternatives - [Vanta](https://www.g2.com/products/vanta/reviews) - 4.6/5.0 (2,676 reviews) - [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) - 4.9/5.0 (1,311 reviews) - [Hyperproof](https://www.g2.com/products/hyperproof/reviews) - 4.5/5.0 (221 reviews)