# DocuSketch Reviews **Vendor:** DocuSketch **Category:** [Property Restoration Software](https://www.g2.com/categories/property-restoration) **Average Rating:** 4.9/5.0 **Total Reviews:** 122 ## About DocuSketch DocuSketch is an all-in-one software and hardware solution that helps restoration contractors accurately document, sketch, scope, and estimate their projects. With over 1 million processed insurance claims, DocuSketch takes your project documentation from ordinary paper and photos to dynamic 360° visual storytelling. Instead of spending hours on site making exacting measurements and taking hundreds of photos, DocuSketch’s 360° camera allows you to effortlessly create an immersive 360° walkthrough in under 20 seconds per room. With a user-friendly interface, it’s designed so anyone on your team can use it—no need for hours of training. Pair this hardware with easy to use software features that help you: --\>Create interactive 360° tours for scoping, planning, and estimating your work so you can go from field to office without missing any details. Track and share your progress with clients and insurance carriers to reduce back-and-forth. --\>Sketch comprehensive and precise digital floor plans that keep your measurements and information all in one place, delivered as ESX/FML sketch files. These are compatible with industry-standards like Xactimate® or CoreLogic® for your convenience. --\>Receive completed insurance compliant estimates in 24 hours or less. Speed up claim cycle times so the restoration and repair work can begin asap. DocuSketch estimates include interior, exterior, water, fire, reconstruction, mold, contents, and more. With DocuSketch, you can tell the story of your restoration projects from damage to mitigation, right through the final repair process—helping you get homeowners back to normal as quickly as possible. ## DocuSketch Reviews ### 1. It is an excellent software solution. With just a few tweaks it could be PERFECT. **Rating:** 4.0/5.0 stars **Reviewed by:** JP G. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about DocuSketch?** The close connection with restoration contractors. The fact that you've buildt a product that was easy to implement within my company, is easy for my technicians to use, and detailed enough to capture the majority of our client's requirements & protocols, makes it the go-to solution on all of our jobs. **What do you dislike about DocuSketch?** Your 360 tour isn't as good as iGuide's. The user experience and user interface could be improved upon with some minor tweaking. Specifically by adding the ability to walk through the property with on-screen arrows, instead of having to click the dots within the floorplan. It's fine on a desktop / the web, but cumbersome on a mobile device. **What problems is DocuSketch solving and how is that benefiting you?** We have forced the utilization of THREE (3) timeline tours per job that we are awarded: - One upon initial inspection (to capture any pre-existing damage and assist with the scope of work. - One upon completion of emergency services, and with equipment dropped. - One upon completion of the job. These three timelines provide us excellent quality control and evidence of work performed. They guarantee that no property owner will be able to falsely accuse us of breaking something or not doing what we were hired to do. ### 2. DocuSketch smokes Xactimate LiDAR functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Scott W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about DocuSketch?** DocuSketch saves so much time, and covers so many liability gaps within the service industry, I can not fathom why any company would not require this level of project documentation. From the initial scan (15-30 minutes for an entire home), to timeline scans (ex: initial response, equipment set, mitigation complete, contents packed out, reconstruction in process, reconstruction complete, contents packed back/reset), the ROI and cost to benefit are undeniably one of the best processes I have implemented. Additionally, we were able to get our 3D camera mounted to our remote crawl space robot that takes a 360 photo of crawl spaces, which is a game changer in helping explain site conditions. Highly recommend the investment! **What do you dislike about DocuSketch?** Due to the expedited scan time(s), the resolution is not enough for high level zoom detail. We are however able to take close-up/detailed photos and tag/insert them along with comments within the docusketch. This functionality works best for us, as we take multiple scans, which would require too much time for high-res data transfers. **What problems is DocuSketch solving and how is that benefiting you?** The speed of scanning not only documents the site for estimation, project quality control and existing site conditions, but also provides the ESX file for quick measurement references with Xactimate. This allows all three of our departments (Mitigation, Contents, Structure) the ability to see the site within varying project completion points. ### 3. Restoration game changer **Rating:** 5.0/5.0 stars **Reviewed by:** Itua "Bo" I. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2024 **What do you like best about DocuSketch?** Easy to use, implementation and efficiency. Time spent photo-documenting evidence at any type of loss is not only cut down to a fraction of the time it would traditionally take, but the same image capture process are transformed into acurate room sketches. The ease of integration and countless hours saved self promotes frequency of use by restoration technicians. Imaging the ability to acurately and completely diagram, scope, sketch and photo-document an entire home in minutes. There was very little use of the responsive customer support team due to their comprehensive on-boarding program. Few products are able to instantly transform business as usual and docusketch for us has been our number 1 game changer **What do you dislike about DocuSketch?** While the cost is on a subscription basis and could be considered expensive. We've been able to continously recover the monthly cost in production time saved from traditional/manual paper sketches, reduced insurance claims, and most of all improved customer experience. The ability to photo/video capture 360degree view and compare initial loss condition with for example on-going mitigation condition capture or pre-construction condition capture all the way to final condition capture is priceless. **What problems is DocuSketch solving and how is that benefiting you?** photo-document loss throughout the project for both mitigation, contents and construction sketching of loss contents photo document for before pack out and for put backs ### 4. Double or Even Triple Your Capacity with the Press of a Button **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony S. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about DocuSketch?** DocuSketch is a game changer in today's world of property restoration. This user friendly platform enables our Project Estimators and Supervisors to perform multiple task simultaneously in a fraction of the time it used to take with the simple press of a button. Our valuable and scarce resources are now freed up to accomplish two and three times as much as was once possible. In the process we no have documented historical video tours that result in more accurate and consistent sketches and estimates for our clients with the added benefit of protecting all parties by recording pre-existing damages, structural layout and finishes and personal property placement throughout the work area. Now we truly can make the damaged caused by the unexpected event "Like it never even happened." **What do you dislike about DocuSketch?** In the past during high demand disaster situations such as hurricanes or freezes, the turn around times for Sketches and estimates could take several days....but even this has been adjusted and improved upon significantly. **What problems is DocuSketch solving and how is that benefiting you?** In a industry of limited trained/qualified estimators and supervisors it allows us to be substantially more effective and efficient. ### 5. DocuSketch has improved our business processes **Rating:** 5.0/5.0 stars **Reviewed by:** Ben J. | Director of Pricing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2024 **What do you like best about DocuSketch?** It allows us to have documentation of the project, and because of it's timeline ability, one can see documentation as a side by side of different stages of the project. We no longer do sketches and it saves us between minutes to hours depending on the size of the job. We lower our liability by being able to document pre-existing conditions. If we are following our emergency services team, it allows our repairs teams to plan, scope, estimate, and budget before they even step foot on the project. **What do you dislike about DocuSketch?** It would help if the files we download from DocuSketch would be integrated to automatically do so into our CRM software. **What problems is DocuSketch solving and how is that benefiting you?** It solves documentation problems. The cost of equipment is relatively low and we are able to have more people do the documentation. The timeline feature gives us the ability to see the project at different stages and show all stakeholders the progress. We are able to show side by side pictures in our marketing of before and after. ### 6. Excellent product **Rating:** 5.0/5.0 stars **Reviewed by:** Brian T. | Process Improvement Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about DocuSketch?** We have been using DocuSketch for just under two years now, and it has been a game changer for RMC. The greatest value for us where we’ve seen a positive ROI is in the amount of time it saves. Our Project Managers and Directors are able to spend minutes instead of hours on-site (and at the office for some sketches) documenting, which frees them up to focus on other crucial areas of their project management. The timeline tool is an amazing feature. You can perform your initial scan on the first day showing all building materials in place (as well as drying equipment). Your next scan can be a post-demo tour prior to handing over to your construction team, who can then perform multiple scans showing all phases of repairs up to completion. This is great for clients who are not able to visit the site on a regular basis to view progress for one reason or another. The photos and notes tool is a great feature as well. You can add photos/videos taken with your smartphone to any area of the scan, to document things like the source of loss, pre-existing damages, or add a video walkthrough explaining damages or suggested methods. One more thing I have to mention is their phenomenal customer support team. Rob McCallum and Todd Sangid are great resources for us to assist with any questions or requests we may have, and their help desk is very efficient in responding when our team needs it. **What do you dislike about DocuSketch?** I wouldn’t necessarily label them as ‘dislikes’, but there are two features that would improve the overall quality and usage of DocuSketch. One would be the ability to walk through the tour by clicking arrows on the tour itself, instead of clicking of each individual dot on the floorplan (like Google Earth and Matterport). The second thing would be overall picture quality, especially when zooming (resolution could be better, but overall it gives us what we need). **What problems is DocuSketch solving and how is that benefiting you?** DocuSketch is definitely improving documentation and efficiency. ### 7. The best remote estimating tool in the restoration industry **Rating:** 5.0/5.0 stars **Reviewed by:** Jenny W. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about DocuSketch?** We’ve been using Docusketch for the past year, and it has truly transformed the way we work. The training resources and job aids being readily available make onboarding and ongoing learning simple, and the customer service is exceptional—response times are incredibly fast! Having a dedicated team of estimators who understand our territory and adapt to our needs has been invaluable. Integrating Docusketch into our business has allowed us to scale quickly, enabling our project managers to focus on running jobs and reviewing estimates instead of writing it from scatch. The biggest impact is how using docusketch has allowed us to meet our carrier SLAs, which increases our claim volume. We couldn’t be happier with the impact Docusketch has had on our success! **What do you dislike about DocuSketch?** The accounting part of docusketch can be improved, the spreadsheets are hard to interpret. **What problems is DocuSketch solving and how is that benefiting you?** Estimate turnaround time, accurate sketches, and photo documentation. ### 8. A 360 picture is worth a thousand words. **Rating:** 5.0/5.0 stars **Reviewed by:** Adam S. | Field Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about DocuSketch?** Docusketch helps us in the restoration business capture things that can often go unnoticed and continue to monitor those things throughout our claims process. We can easily add notes associated with areas of concern, track moisture points and monitor content - all through the mobile app. Uploading photos within a claim note is particularly useful as well! **What do you dislike about DocuSketch?** I have used both android as well as Apple devices to connect to my Theta device for capturing timelines. I can confidently say that navigating ios is much easier and wish that some flaws were worked out on Android. I often find that when adding a timeline on Android that I constantly have to switch between 5G and my Theta device. I find I am unable to see the location of the tripod in the initial timeline without connecting to wifi / 5 G and then have to then disable wifi and connect to the Theta device to capture the scan. This is something I did not have difficulty doing seamlessly on an apple device. Overall the pros outweigh the cons. **What problems is DocuSketch solving and how is that benefiting you?** Docusketch created a transparency between operations and management for us. It provides a detailed timeframe of each of our claims. ### 9. Great Experience - Helps settle the claims quicker and more accurately **Rating:** 5.0/5.0 stars **Reviewed by:** Derek K. | Project Manager/Estimator, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2024 **What do you like best about DocuSketch?** Pre and Post mitigation scan capabilities. The new link feature to be able to reference certain areas of concern in a scope. The customization so you can share certain areas that may only apply to certain trades instead of having to send the whole tour. **What do you dislike about DocuSketch?** I personally like the old camera function better where you can click the side of the camera when ready instead of the timer... Option for this would be great. Found issues pulling the cubic images and delays on downloading. I personally liked the ability to go through the tour with the insured or adjuster and control the screen with the previous function as this can sometimes be confusing for someone who hasnt used it before and the ability to walk through the loss virtually and talk it over is great in some scenerios. **What problems is DocuSketch solving and how is that benefiting you?** Better documentation, less site visits as the estimator. The ability to review peers projects and help address issues or provide guidance ### 10. Great product that saves us time and helps us capture all the details. **Rating:** 5.0/5.0 stars **Reviewed by:** Dustin F. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2024 **What do you like best about DocuSketch?** We appreciate the speed of the captures and the camera/tripod is easy to move around in tight rooms. The 3D tours DocuSketch creates allow us to scroll around just like we are in the room looking around which allows us to catch all the details we need when writing our estimate. One of the most important features for us is the integration with Xactimate and the fully detailed sketch we receive which saves loads of time for our Estimators. We have used DocuSketch for over a year and are using it on most of our interior projects now. **What do you dislike about DocuSketch?** The requirement to purchase a camera and tripod vs using a mobile device to capture adds up if you get a set up for multiple Estimators, but it does allow you to capture the images faster and gives a much supperior virtual tour than the other options available with mobile capture. We've had a few minor issues with some projects not syncing with our PSA job management program, but those were corrected when brought up to support. The new version of the 3D tour doesn't have the option to view it full screen when integrated with our PSA program. **What problems is DocuSketch solving and how is that benefiting you?** We can use less Estimators to process more projects with the time that we save using DocuSketch. (among other up to date tools that we use) ### 11. Great product and great customer service - Highly recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Cates C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about DocuSketch?** Docusketch has allowed us to operate more efficiently and document our jobs. In the industry we are in, documentation and telling a story is important and we know that Docusketch has helped us with that. Along with that, the customer service that we have recieved throughout has been second to none. **What do you dislike about DocuSketch?** N/A. TOO GOOD OF A PRODUCT AND SERVICE!! **What problems is DocuSketch solving and how is that benefiting you?** Docusketch has eliminated several extra steps for us: - with the property scan, we have the sketch in a digital format and our office team can implement the sketch right into xact. Before this software, we were hand drawing and then driving it back to the office for the office team to draw it back in xact - Sometimes when we did hand drawing, we missed mesaurements. Not with docusketch! - Having docusketch write fire estimates upfront has helped becuase we know how many man hours we have to be profitable on that job - Docusketch has helped our construction team by writing the estimate and helping us there! ### 12. Docusketch is the best tool our team has at their disposal and we use it on every project. **Rating:** 5.0/5.0 stars **Reviewed by:** Dalton F. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about DocuSketch?** DocuSketch has helped our team improve our cycle times in all phases. From documentation to estimating it puts valuable time back in the hands of our project managers. The mobile flexibility allows our teams to handle more work while DocuSketch produces sketches, 3D images, photos, and estimates. We use DocuSketch on nearly every project. It has also shortened the learning curve for our project managers coming from out of the industry tremendously. **What do you dislike about DocuSketch?** I wish DocuSketch more seamlessly integrated with mitigation softwares. This would decrease some of the double entry that is needed in terms of sketching, taking photos, labeling photos, etc. **What problems is DocuSketch solving and how is that benefiting you?** DocuSketch allows us to document every phase of our project in a time where documentation is the number one factor in getting paid in a timely manner. It has also helped us to increase our capacity as individual project managers and a company with the estimating service they offer as well as improving our estimate value. ### 13. I could not do my job as well as I do without DocuSketch **Rating:** 5.0/5.0 stars **Reviewed by:** Simon P. | Estimating Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about DocuSketch?** There are several reasons why I love DocuSketch, but the most important reason is because it makes my job and my life easier. I'm an estimator, so I'm able to view each damaged room to see how much personal property will need to be moved, how much affected material was removed, if there is pre-existing damage, etc. I am also able to send the tour of these affected rooms to the insurance adjuster so that they can gather the information that they need to manage the claim from their end. **What do you dislike about DocuSketch?** There is not one thing that I dislike about DocuSketch. If I've ever experienced any technical issues with the program, I've always been able to get the issue resolved prompty by chatting with or sending an email to their help desk. **What problems is DocuSketch solving and how is that benefiting you?** Prior to using DocuSketch, we only had one person that knew how to create an accurate sketch. Now that we are using DocuSketch, all of our sketches are accurate and all are delivered within 24-hours or ordering. Most of the time we receive the sketch back much faster than that. ### 14. Automating the industry **Rating:** 5.0/5.0 stars **Reviewed by:** Nikolas H. | Regional Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about DocuSketch?** I actually like the customer service the best. A company that cares about their customers is one I want to do business with. In terms of the actual software, I enjoy the feature where you can get unlimited walkthroughs on a project you sketched. This could be really beneficial for liability reasons and can assisst in supporting documents to get our invoices paid in full. I like how quick and easy it can be to document or sketch a property. Taking out some of the labor on the documentation and inspection side increases productivity and therefore profitability. **What do you dislike about DocuSketch?** I don't love the price comparitively. But there are a ton of great features. **What problems is DocuSketch solving and how is that benefiting you?** Saving time and ensuring every part of the room is documented ### 15. Game changer! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael P. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about DocuSketch?** The combination of the 360 degree tour and a esx sketch has improved our estimating and accuracy. Our PM's don't have to drive back to the office to create a sketch and build an estimate. The measurements are much better than doing it by hand. Off shaped rooms become easy to sketch. We take a 360 tour before we begin and upon completion. It is better than our techs taking pictures and the customers love the ability to zoom in and see everything at once. **What do you dislike about DocuSketch?** It can slow down during storms. It can get expensive. **What problems is DocuSketch solving and how is that benefiting you?** Our sketches for Xactimate are much more accurate. The 360 degree tour gives us tremendous details of the before and after. We use it for marketing by providing our customers 360 degree photos for their records. ### 16. Independent Adjuster - Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about DocuSketch?** DocuSketch saves a lot of time in the field, and is especially important when your'e working in a dirty, wet, fire loss. Taking less time in these environments is important, and it's great to get 360 photos and accurate measurements. The time in the field it reduced, and the time it would normally take me to do the sketch in Xactimate is eliminated completely. For larger losses this can be up to 2 or 3 more hours. I can easily share the DocuSketch link with others as well. **What do you dislike about DocuSketch?** For someone who is doing fewer claims than I used to (working part time), I would like to see a plan subscription that has a lower fee. I'm good with the per sketch fee, but the base subscription seems higher than it should be for 2 sketches per month kind of use. **What problems is DocuSketch solving and how is that benefiting you?** Saves time, and provides quick and accurate sketches / dimensions. ### 17. Documentation of a property through all phases of a project is highly valuable **Rating:** 5.0/5.0 stars **Reviewed by:** Ben H. | Team Leader in Estimating, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about DocuSketch?** The ability to thoroughly document a space through every phase of work brings so much value to the restoration industry. Creating a tour of a property prior to any mitigation or demolition work commencing allows us to restore the property more accurately. The ability to receive a sketch of the space also allows for accuracy & consistency for all stakeholders involved. **What do you dislike about DocuSketch?** The cost of equipping necessary employees with the required technology can get expensive. **What problems is DocuSketch solving and how is that benefiting you?** Deploying DocuSketch technology at the beginning of a loss allows for documentation of the property prior to any work commencing. This reduces any confusion of like, kind & quality of the property during the repair phase of the project. ### 18. DocuSketch Increases Project Managers Capacity **Rating:** 5.0/5.0 stars **Reviewed by:** Curtis Q. | Owner Operator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about DocuSketch?** Docusketch has allowed us to downsize the amount of Project Manager time on site. By using Docusketch our technicians are now able to capture acurate data from site and relay back to the interested parties without them attending. This not only save us time commuting to and from site, but also increases our Project Managers capacity to handle more files. Being able to have a technician capture the projects layout, scope, moisture readings, and order the sketch / estimate has allowed us to bring down claim cost in a big way. **What do you dislike about DocuSketch?** The amount of information required (boxes to fill) when ordering a sketch that you did not order a tour on. **What problems is DocuSketch solving and how is that benefiting you?** Docusketch has asisted us in not missing photos. By taking tours before, during, and after, there is a lot less guessing. Communicating with desk adjusters and appraisers has been simplified. By clicking on a link they are now able to see the file in the same manor as us. This makes scope conversations regarding scope and coverage substantially easier. Tours have allowed us to capture pre loss condition of properties and contents. On numerous occosains this has resulted in large financial savings by providing the supporting documentation needed. No more return trips for missed sketches. ### 19. Top notch customer service and exceptionally useful product! **Rating:** 5.0/5.0 stars **Reviewed by:** Briana T. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2024 **What do you like best about DocuSketch?** Docusketch has several features that aide in productivity increase within our organization from the ease of use to the implementaion all the way to the finshed product coming back to us from their excellent support staff behind the scenes. Our team uses Docusketch not only on their mobile devices while in the field but computers as well back at the office. The integration with our other sofware programs was seamless. **What do you dislike about DocuSketch?** Trying to search for something that we dislike about docusketch and that is not something at this time I can provide. They are always on top of things and helpful all the way around! **What problems is DocuSketch solving and how is that benefiting you?** Docusketch allows our teams to capture the home and all that has occured within the property. This has helped us in many different areas. Our turn around time for estiamtes has improved. Being able to see the full picture of a room allows us to debunk any issues that may arise from dmages that may have already been there and not caused by a team member. ### 20. Saves me time and money **Rating:** 5.0/5.0 stars **Reviewed by:** Noah W. | Owner/GM, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about DocuSketch?** DocuSketch is great for my company because it's affordable, it documents preexisting damage so we don't get blamed for it, it captures building design details prior to demo which allows our rebuild team to make a perfect repair match, it creates our Xactimate 3-D sketch for us which is amazing, and it allows us to do virtual management and estimating without being present. **What do you dislike about DocuSketch?** Its image resolution is poor. Also, I really wish the user could click to move around inside the tour without having to click on the sketch... so, more like Google Earth and Matterport. **What problems is DocuSketch solving and how is that benefiting you?** It's clearing us from liability by documenting preexisting damage at the beginning of our jobs. It's creating faster and more accurate Xactimate sketches, this save us time and helps us maximize scope. ### 21. The best 360 Camera system and software I've used **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua R. | Project Manager Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2024 **What do you like best about DocuSketch?** Docusketch is an amazing tool for any professional who needs to capture a 360 degree view of a an area and with a bonus caviat of being able to seemlessly integrate those with a sketch with the click of a button. Sharing these 360/sketches are made incredibly easy through their website. **What do you dislike about DocuSketch?** Honestly, I love using docusketch I can't really think of a negative right now. **What problems is DocuSketch solving and how is that benefiting you?** Docusketch lets me map out and sketch out an area very quickly, and sharing the information with co-workers or subtrades which is always benefficial when you're trying to get a family back into their home as soon as possible. ### 22. DocuSketch is a process game changer. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris G. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2024 **What do you like best about DocuSketch?** DocuSketch has simplified the sketching process across all of our locations. We no longer have inaccurate sketches that have to be checked in the field multiple times or redone by the construction team. It has also allowed almost anyone on our team to be able to gather the documentation required for an accurate sketch in times of increased emergency service calls. **What do you dislike about DocuSketch?** We really do not have any complaints about the process and have adopted the DocuSketch program on almost all of our losses. **What problems is DocuSketch solving and how is that benefiting you?** DocuSketch has provided the ability for almost anyone on our team to gather the data that leads to accurate sketches. ### 23. Game Changer **Rating:** 5.0/5.0 stars **Reviewed by:** Tim M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2024 **What do you like best about DocuSketch?** Docusketch has changed the accuracy and speed of our estimates. Having the documentation of the buliding in 3D has helped with disputes about previous damage, it has increased our profitability by not spending hours sketching by hand. Best product on the market by far, **What do you dislike about DocuSketch?** WiFi sometimes takes awhile to load sometimes. Must be on a flat surface, sometimes that is not feasbale in the restoration industry. **What problems is DocuSketch solving and how is that benefiting you?** It is allowing my Project Managers, estimators, and crews to see in real life the building. Docusketch has helped speed up our estimates and helped with accuracy. Again, there isn't any downsides to using Docusketch. ### 24. DocuSketch offers the most efficient and accurate vitural tours out there. **Rating:** 5.0/5.0 stars **Reviewed by:** Mitch L. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about DocuSketch?** DocuSketch provides the ability to quickly and accurately depict the story of all losses through 360 view virtual tours. The return time on sketches and estimates is always quick. Estimates are very encompassing and can be tailored individually. The Docuskech app offrs many great communication tools within the projects. The ability to add notes in multiple categories with pictures is extremely helpful. The app and system itself is very easy to use and implement throughout multiple crews and devices. We try our best to DocuSketch all projects at multiple stages throughout in order to really get a good timeline of the project. DocuSketch customer support always wants to help and has great response times as well. **What do you dislike about DocuSketch?** Sometimes getting the projects into Xactimate can be challenging, but a desktop it is seamless. Sometimes there are minor camera connection issues that can be troubleshot **What problems is DocuSketch solving and how is that benefiting you?** The actor documentation of all projects It really quickly captures all needed information in one location ### 25. Service is great! Billing could use some work. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2024 **What do you like best about DocuSketch?** DocuSketch makes it easy to scan a property and request an estimate. Even if an estimate is not requested for overnight service, it's usually ready by next business morning. The staff is also very responsive and does what it can it make sure you get the most of their prodcut. **What do you dislike about DocuSketch?** The billing piece could use some clarity. It took my company months to figured out how DocuSketch dioes its billing. For example, the "Sketch Creation Credits" in the invoice is called the "Extended sketch creation" in the excel breakdown. Same with tours; these are called "Additional Tour Credits" in the invoice, but "Virtual tour creation" in the excel. And then "Overnight Delivery" in the invoice is called "Overnight" in the excel. It would be helpful if all the categories were named the same across all documents types issued. Also a net 60 would work best for larger accounts. **What problems is DocuSketch solving and how is that benefiting you?** Are company spend less time sketching, and in turn means we don't need as many estimators on staff because we are getting things done quicker. ### 26. I recommend this product on every single project. Big and small. **Rating:** 5.0/5.0 stars **Reviewed by:** Kory K. | Director of Large Loss, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2024 **What do you like best about DocuSketch?** What’s Good: 1. 360° Images: Quickly capture high-quality panoramic images of entire spaces for clear documentation. 2. Easy to Use: The interface is simple, so you can start creating virtual walkthroughs right away. 3. Fast Results: Uploads and processing are fast, saving time when you’re on a tight schedule. 4. Collaboration: Share virtual tours and reports easily with clients or team members. 5. Access Anywhere: It’s cloud-based, so you can access your work from any location. **What do you dislike about DocuSketch?** Customization: There’s limited flexibility in customizing reports or adding integrations. **What problems is DocuSketch solving and how is that benefiting you?** Putting clients in the project without having them onsite. ### 27. Docusketch is AWESOME! **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick J. | Senior Production Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about DocuSketch?** Docusketch has helped our business incease our productivity when it comes to documenting losses! The time it used to take crew memebers to sketch and take photos and properyly document the site would take hours and they would STILL miss things. Now we are able to get a day by day scan of the property and show EXACTLY what is going on within our customers homes (Yes, even that ONE area that is just outside of the out of focused camera shot that you needed!) **What do you dislike about DocuSketch?** For what we use DocuSketch for we do not have a dislike that we can comment on at this time! **What problems is DocuSketch solving and how is that benefiting you?** DocuSketch helps us document our customer's whole property in real time. ### 28. Honest review for Docusketch **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about DocuSketch?** Its super easy to use. Turnaround times are fast. Customer support is very responsive and helpful. Its great that additional photos can be put into each room. **What do you dislike about DocuSketch?** Its a little clunky to scroll through tours on a mobile devise.. not as smooth as something like Matterport. I wish that there was a way to have photos input into an ESX file instead of having a separate photo file that is generated by Matterport. If there was, I would probably use Docusketch for more of my inspections. It saves me time with sketching and the virtual tour is great for desk estimating, but as it is now, I still have to go back through and take all of my photos outside of the Docusketch app so that I have them in Xactimate. Integrating this would save a couple of steps. Pricing is a bit steep for someone like me who may not use it that much (I'm an independent adjuster), but I understand that there is now a IA billing package with a lower fixed fee which is nice. Is there a way to take measurements in the virtual tour? **What problems is DocuSketch solving and how is that benefiting you?** no comment on this at the moment. ### 29. Great tool for mitigation and rebuild **Rating:** 5.0/5.0 stars **Reviewed by:** Cole C. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about DocuSketch?** Ther are so many upsides. Being able to produce a sketch and not have to hand draw is a major time saver. I also like to use Docusketch for a before and after so that we can walk through and see what was done for demo but also document the condition the structure was in when we arrived and how it was when we left. **What do you dislike about DocuSketch?** Some times I have an issue linking the camera to my phone but usually get it to work after a restart. **What problems is DocuSketch solving and how is that benefiting you?** The easy of sketching the property. It is a massive time saver. ### 30. DocuSketch: The best tool for Restoration **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda Z. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about DocuSketch?** I love that DocuSketch is extremely easy to use. We are a fire and eater mitigation company and we use DocuSketch for every job we produce. It provides us with a 360 tour of the house, a sketch and full estimate for each job. It makes my and my employees jobs so much easier. We even use it to provide reconstruction estimates. We also have a dedicated rep, Holly, who is available at all times to answer any question for us. She is amazing! **What do you dislike about DocuSketch?** There is nothing I can think that is a negative. **What problems is DocuSketch solving and how is that benefiting you?** Docusketch is solving our problem of getting estimates out faster. Docusketch can provide us with a complete estimate quickly so we can get it to our customer and their insurance faster which helps us to start and finish the job faster and get paid faster. ### 31. Docusketch changed the way that we document losses. **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan W. | Commercial and CAT Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2024 **What do you like best about DocuSketch?** The ability to both rapidly learn as well as actually take documentation of a loss brings peace to a sense of ugency when it comes to job intiation and scope development. Almsot any tech can grab one of these devices and figure out how it works within a few minutes and have documenation to an office team within the hour. If there are any issues the tech support for the entire program is comprehensive, fast, and most importantly effective. I have neve had a problem that couldn't be resolved by Todd (My rep) or the build in support functions. **What do you dislike about DocuSketch?** When it comes to using the documetation for marketing Matterport still has an advantage. However that is the only advantage Matterport has. **What problems is DocuSketch solving and how is that benefiting you?** Documentation for all losses and logging what damage was pre-existing from hurricane Milton and Helene ### 32. Docusketch is convenient and easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Lynn F. | Project Manager Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about DocuSketch?** Easy to navigate the website. All jobs are kept at your fingertips so when needed you can go back and have a look at previous files. **What do you dislike about DocuSketch?** Equipment is expensive but comes in its own case which is convenient and keeps everything together. **What problems is DocuSketch solving and how is that benefiting you?** Docusketch has been a huge part of providing proof of how properties were at initial contact. Estimators and adjusters are able to view docusketch with pictures and sketches in minutes. Playing a role in file research when things are in question or contents pictures are needed. ### 33. One of the most helpful tools for our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Libby B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about DocuSketch?** Easy, fast and accurate way to sketch losses, easy to collect information, make notes and obtain accurate documentation. Customer support has been fantastic when we need help or have questions about the software or sketches we received. Easily integrates with others software and programs we use. Very easy to train new employees. We used daily, sometimes several times a day! **What do you dislike about DocuSketch?** I can't think of anything I dislike, it is very helpful in our business. **What problems is DocuSketch solving and how is that benefiting you?** Ease of sketching on site at losses, quickly and accurately. We no longer miss or have inaccurate measurements. Great for not missing any pre mitigation photos. ### 34. Great for water mitigation not dependable for reconstruction estimates or other trades **Rating:** 3.5/5.0 stars **Reviewed by:** Gomer M. | COO, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2024 **What do you like best about DocuSketch?** Easy to use for the most part and easy to train people to use it. **What do you dislike about DocuSketch?** Inconsistent Repair estimate quality. Often missing items on recon estimates. Teams complain they cannot use docusketch estimates for recon. **What problems is DocuSketch solving and how is that benefiting you?** Docusketch is helping us speed up estimate cycle times specially for mitigation estimates and also for initial repair estimates that we plan to supplement later. Docusketch is also helping us document jobsites better and has helped us speed up the amount of time needed for inspections significantly. Lastly, it allows us to onboard project managers with less experince as there is less stress on the company to have Xactimate experienced project managers. ### 35. Docusketch is a great product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about DocuSketch?** The thing that made me excited about using Docusketch as an estimating service was the use of our own set of client instructions. Being able to reach out to the estimating supervisor and making a change ONCE to our instructions, and having that impelmented on all estimates moving forward is huge. It make it possible to really dial in our estimates coming from Docusketch that very closely mimic the way that I complete my estimates. It's great. **What do you dislike about DocuSketch?** Estimate turnaround would be the only negative that I have experienced. I know what's its like when it's busy, so it is what it is. **What problems is DocuSketch solving and how is that benefiting you?** At times, we are under-staffed for demand of estimates required, so Docusketch is an enormous help. ### 36. DocuSketch Review **Rating:** 4.5/5.0 stars **Reviewed by:** Josh D. | Production Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about DocuSketch?** I appreciate how easy it makes sketching. I take some room photos and submit it then it does the work for me. I also appreciate being able to go back into the tours to spot any details I may have missed during the initial inspection. **What do you dislike about DocuSketch?** Sometimes there are issues connecting the camera to my device no matter how much trouble shooting/resetting I do. **What problems is DocuSketch solving and how is that benefiting you?** It makes the sketching and creating of estimates that much easier. It speeds up the inspection process. ### 37. DocuSketch is a Major Time Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Barb P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2024 **What do you like best about DocuSketch?** We like that we get a 360 image and all the measurements in one easy step! It also helps identify pre-existing damage of the structure and contents. It's easy enough to use that our technicians can do the scan on their first visit. And the esx it generates is easily imported into Xactimate, making life so much easier for our estimators. **What do you dislike about DocuSketch?** I dislike that we didn't start using it sooner. **What problems is DocuSketch solving and how is that benefiting you?** Identifying and documenting pre-existing damage. Speeding up measurements and sketch generation. Accuracy of measurements. Showing before and after work. Easier for estimators to see the room on one screen. ### 38. Simple and quick for complex losses **Rating:** 4.5/5.0 stars **Reviewed by:** Brent R. | Field Team and Estimating Manage, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about DocuSketch?** The process with the Camera and App have been very helpful. Premier Claims has used this process to document many propeties, complete with full interior walkthoughs, after the hurricanes that impacted Florida. By being about to quickly document the entire loss, repaires and mitigation can start faster, and the insurance claims are easier to advance. **What do you dislike about DocuSketch?** They pay structure of the credits is just silly. I would rather just be given an invoice for each time we use the system. **What problems is DocuSketch solving and how is that benefiting you?** Quicker documentation and more visibility for employees NOT at the location. ### 39. DocuSketch **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2024 **What do you like best about DocuSketch?** We love the Theta Rioh SC2 for our company as they are more commercial grade. They provide great quality pictures and videos. I also love that they are easy to use. **What do you dislike about DocuSketch?** I do not like that the Theta Riosh SC2 is no longer going to be used with you guys which will have to force us to go elsewhere and get what we need. Another issue is when we are trying to connect the camera to our phones it is not always an easy process. **What problems is DocuSketch solving and how is that benefiting you?** The best thing is it's giving customers a better understanding of what is going on in their home. It helps the process with insurance as well get things moved along much faster ### 40. Best Virtual Field Documentation **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about DocuSketch?** DocuSketch has made our claims handling and estimating so much easier. Quick turnaround on sketch request and immediate 360 tour links. The Xactimate files are fully completed with details, cabinets, appliances already loaded into the file. The equipment is easy to transport and swift scanning makes this the perfect addition to our claims handling process. **What do you dislike about DocuSketch?** Limits to measurements in the 360 viewing. **What problems is DocuSketch solving and how is that benefiting you?** No more sketching, not more adding box for cabinets. The sketch files are ready to get started as soon as the file is transferred into Xactimate. ### 41. DocuSketch Review - 4+ year customer **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about DocuSketch?** We love the efficiency and simplicity of docuksketch! DocuSketch has helped add speed to our processes from start to finish. **What do you dislike about DocuSketch?** This is not a dislike about the camera itself but we have recently upgraded to a new camera and we have noticed the cases have changed. One small dislike we have is we preferred the smaller docuksetch carrying case with the older models compared to the new. As well the option to have multiple users would be a great feature in the future! **What problems is DocuSketch solving and how is that benefiting you?** Has helped a lot with any communication issues between PM and estimator, they now have a full 3D tour to use during discussion and the estimator has a clear understanding. ### 42. Best tool yet **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph S. | Regional Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2024 **What do you like best about DocuSketch?** Ease of use and training means its easy to scale **What do you dislike about DocuSketch?** Exporting as flat files doesn't tell the same story - if we could find a way to inteagrate into XA and tell the same story as 3d this would be great Figure out how to integrate to MICA and solve reducancy tools **What problems is DocuSketch solving and how is that benefiting you?** Integrating POI's from all scans into one place - means ease of use and communicating with clietns Ease of use to train - means less time teaching and fixing errors might be the only tool in DR that just works like it should ### 43. Docusketch has been like having another estimator on staff **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph T. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2024 **What do you like best about DocuSketch?** We were hesitate to utilize docusketch for estimating initially. Our first experience with the estimating feature was less than favorable, however, that was several years ago. Since reintegrating back into our processes, it has allowed us to scale our operation when needed and taper off when it's not needed. By far, the tour features has allowed us to review our projects in greater details in addition to remote review with adjusters/clients. That alone make the utilization worth it. **What do you dislike about DocuSketch?** The accuracy of estimates fluctuates. It can be clear, we different users are writing your estimates. **What problems is DocuSketch solving and how is that benefiting you?** Scalability ### 44. DocuSketch is a Game-Changer...What Was I Waiting For?? **Rating:** 5.0/5.0 stars **Reviewed by:** Chris A. | Owner/GM, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about DocuSketch?** The relative ease of training and use makes it an invaluable tool for any and all team members within our organization. The uses are robust and deliver exceptionally useful data. **What do you dislike about DocuSketch?** A more simplified process with "before" photos rather than simply the "fish-eyed" photos would be helpful. **What problems is DocuSketch solving and how is that benefiting you?** DocuSketch establishes an even playing field as pertains to any and all of our trained technicians in bringing the same, valuable, accurate data and measurements from the field. Additionally, the scoping features are huge time-savers when needed. ### 45. Must-Have Software for Restoration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about DocuSketch?** DocuSketch has completely transformed the way I handle documentation and project management. The 360-degree walkthroughs and automatically generated sketches are incredibly easy to use, providing a level of detail and professionalism that sets me apart from others in the industry. The platform is user-friendly, the visuals are stunning, and the ability to share these walkthroughs and sketches with adjusters and clients has saved me so much time and hassle. Their support team is also fantastic—always responsive and helpful. If you’re in restoration or construction and need a reliable, efficient, and professional way to document your projects, DocuSketch is the way to go. Highly recommend! **What do you dislike about DocuSketch?** There is nothing I dislike about DocuSketch. **What problems is DocuSketch solving and how is that benefiting you?** Sketching! ### 46. Docusketch has saved us time **Rating:** 5.0/5.0 stars **Reviewed by:** Sherrie B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about DocuSketch?** Docusketch was easy to learn and use. Most all of our employees have been able to utilize it. Being able to have the program create a sketch of the jobsite saves us a lot of time. **What do you dislike about DocuSketch?** How Quickly it kills my battery on my phone and the camera as I use it **What problems is DocuSketch solving and how is that benefiting you?** Docusketch helps us to create floor plans and to record before and after photos that may other wise be missed ### 47. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia Z. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about DocuSketch?** #1 reason is Holly Baldwin. She is an expert in her field and is Always there to answer all my questions!!! #2 I am able to share with adjusters and Agents who are not on the actual job site. We do a before, during, and after. Which then sets us up perfectly for the Recon. **What do you dislike about DocuSketch?** I really see nothing that I dislike about it. **What problems is DocuSketch solving and how is that benefiting you?** What I find useful is we have solved problems of the condition of contents using the DocuSketch. ### 48. Time, savings, cost savings, and terrific support **Rating:** 5.0/5.0 stars **Reviewed by:** Brad C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about DocuSketch?** Docusketch has been a great addition for us saving significant time both in the field and at the office. The sketching and photo documentation tools are top-notch producing high quality, scopes and sketches quickly. The support team especially Holly has been fantastic. Always ready to help with any issues. I highly recommend Docusketch. **What do you dislike about DocuSketch?** The cost of the cameras can be expensive. But you get what you pay for. **What problems is DocuSketch solving and how is that benefiting you?** DocuSketch provides an excellent sketch and scope in a timely fashion, allowing us to process and invoice our completed work quicker ### 49. Precise and Extremely time saving **Rating:** 5.0/5.0 stars **Reviewed by:** Todd C. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2024 **What do you like best about DocuSketch?** Docusketch has been an extreme game changer for us. We no longer have to rely on hand sketches for measurements, Prior picture losses. This camera / software has helped us out in more ways than you can imagine. **What do you dislike about DocuSketch?** I would recommend an internal flashlight with a bigger battery. **What problems is DocuSketch solving and how is that benefiting you?** We no longer have to rely on accuracy from our techs out in the field. Also has helped out with documenting pre loss conditions. So we don't take the blame for things that were damaged prior to put arrival. ### 50. solid program for capturing all corners of a room and home **Rating:** 5.0/5.0 stars **Reviewed by:** benny m. | project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2024 **What do you like best about DocuSketch?** ease of use.its produces accurate sketches in a matter of a single day **What do you dislike about DocuSketch?** quality of pictures are not great. takes time to connect camera to phone. camera loses battery without use. **What problems is DocuSketch solving and how is that benefiting you?** shows me the entire home before the job begins so I can accurately write estimates. Saves me time in having to go back to home. 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