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Deskun Reviews & Product Details

Deskun is a multichannel helpdesk system. It is a Google Chrome extension that enables to combine multiple communication channels and process customer requests inside Gmail interface. The channels available are as follows: Live chat on a website Messengers: Facebook, WhatsApp, Twitter, Telegram, Viber, Skype and VK.com Any e-mail With Deskun, it is possible to add a live chat widget to a website, customize its appearance, position on the page and welcome message for customers. Messages from live chat are processed inside familiar Gmail interface. To effectively communicate with clients via live chat, Deskun has customizable message templates, internal notes, sound notifications and much more. Also, based on the chat dialog, support agents can create tickets – tasks for other employees. Deskun brings together the most popular instant messengers, so businesses will not miss a single message from customers. Communities on Facebook, Twitter accounts, Telegram, Viber and Skype bots – all these channels can be added to Deskun in a few clicks. All incoming messages are also processed inside Gmail interface. Also, Deskun enabled to use any e-mail address for customer support. There are such handy features as automatic reply, common e-mail address for agents, behind-the-scenes collaboration with notes, collision detection, e-mail tracking and much more. New Deskun users are given a free trial period of 21 days, during which one can test out all the features without restrictions, and understand how many agents ($2.99 per month) and channels ($1.99 per month) will be required for business. One support agent and one channel are available for free forever. Also, Deskun provides additional options for productive work in Gmail: mailtracking, send later, message templates and email snooze. These functions are available to all users for free and without limitations.

Seller

Deskun

Discussions

Deskun Community

Languages Supported

English, Russian

Overview by

Anastasia Vereshchagina (Content Marketing manager – Deskun)

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Deskun Media

Working with customer requests in Gmail

Deskun Demo - Deskun messenger integration

Deskun messenger integration in Gmail interface

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PY

Pawan Y.

Software Developer

Small-Business (50 or fewer emp.)

12/19/2022

"Deskun Review"

3.5/5

What do you like best about Deskun?

Allow multi services into a single one like live chat, messager, and email. It is quite convenient to use. Review collected by and hosted on G2.com.

What do you dislike about Deskun?

The trial period is limited, there is no service or limited functionality after the trial period is over. Review collected by and hosted on G2.com.

HK

Hariprashath K.

Business Analyst

Mid-Market (51-1000 emp.)

7/6/2022

"Best solutions provider"

4/5

What do you like best about Deskun?

The best part of Deskun is their unconditional services and customer relationship and labour forecasting and skill management Review collected by and hosted on G2.com.

What do you dislike about Deskun?

There are sometimes the decision making took more time Review collected by and hosted on G2.com.

DL

Dipa L.

Inside Sales & Customer Support

Small-Business (50 or fewer emp.)

9/2/2021

"Perfect software for task allocation and management"

4.5/5

What do you like best about Deskun?

I like the google chrome extension, which is very easy to use.

The checklist is a perfect option to allocate tasks to your members and monitor continue. Duskun helps me to organize all my task and client communication in one place. Review collected by and hosted on G2.com.

What do you dislike about Deskun?

The Mobile version is not available, and after one month of trial period, you need to pay the amount or need to buy plans to use the features of duskun. Review collected by and hosted on G2.com.

What problems is Deskun solving and how is that benefiting you?

Duskun solves my task allocation problem and client communication problem because here, we are getting features to manage task management/allocation and communication in one place, which makes my work easier.

Benefits for me are the low cost of plans and easy extension for google chrome. Help me to allocate tasks in a better way to my members. Review collected by and hosted on G2.com.

DK

Diwakar K.

|| Career Counseling || Resume Writing Service || CV Designing

Small-Business (50 or fewer emp.)

8/27/2021

"One of the best multichannel helpdesk system for Gmail"

4.5/5

What do you like best about Deskun?

Features I like is - where I can easily add a new channel for email or live chat support also I can assign the task or raise task & action and easily set the deadline of the assigned task and monitor performance. Review collected by and hosted on G2.com.

What do you dislike about Deskun?

No, In Deskun I didn't find any problem or dislike features. I love to use Deskun for my business.

Yes, the price for the premium version is a little expensive but it's ok, I didn't find any problem Review collected by and hosted on G2.com.

IS

Isha S.

App/Cloud Support Associate

Enterprise (> 1000 emp.)

8/25/2021

"Great tool to integrate multiple social media mailboxes!"

5/5

What do you like best about Deskun?

The best feature about this tool is how easy it is to have a single mailbox for all popular social media apps. Deskun works really great with Facebook Messenger, Twitter, Skype. It combines all the channels in Gmail, which makes our job easy to check all client-related emails on Gmail itself. Review collected by and hosted on G2.com.

What do you dislike about Deskun?

This tool is beneficial for doing freelancing, so I don't have anything to dislike about it! Review collected by and hosted on G2.com.

BK

Bhaskar K.

Senior Associate

Small-Business (50 or fewer emp.)

9/2/2021

"One of the best task management software"

5/5

What do you like best about Deskun?

Duskun is one of the best solution providers for task management and multichannel customer support.

I like the google chrome extension features which help me a lot for doing my task management.I also like the SNOZE features. Review collected by and hosted on G2.com.

What do you dislike about Deskun?

Once your trial period 21 days is over then you need to pay money to use duskun features. Not a free licence.

No mobile version is available Review collected by and hosted on G2.com.