The G2 on DemandTools

DemandTools Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find DemandTools extremely easy to use, allowing streamlined data management and efficient deduplication processes. (21 mentions)

Users value the time-saving capabilities of DemandTools, streamlining complex data management tasks efficiently. (10 mentions)

Users value the easy duplicate management of DemandTools, enabling teams to focus more on selling and prospecting. (8 mentions)

Users value the efficiency in handling duplicates with DemandTools, allowing teams to focus on sales activities. (7 mentions)

Users praise the excellent customer support and resources provided by DemandTools, enhancing their overall experience and integration. (6 mentions)

Users appreciate the extensive tools and automation features of DemandTools for efficient data management and reporting. (5 mentions)

Users find that DemandTools offers exceptional data management, streamlining tasks and enhancing efficiency in both analyses and workflows. (3 mentions)

Users value the automation capabilities of DemandTools, streamlining workflows and saving significant time on data management. (1 mentions)

Users desire missing features like recorded training sessions and advanced logic for scenarios to enhance functionality. (4 mentions)

Users find the learning curve steep, requiring time and attention to master DemandTools effectively. (3 mentions)

Users find the limited functionality of DemandTools frustrating, particularly with history tracking and tag persistence. (3 mentions)

Users feel the poor interface design detracts from the overall usability and interaction of DemandTools. (2 mentions)

Users find that working with really large data sets is slower, particularly during the data 'preview' phase. (2 mentions)

Users express concerns about the high costs associated with DemandTools' new pricing model, impacting budget significantly. (1 mentions)

Users find the learning difficulty of DemandTools challenging due to unclear documentation and feature terminology. (1 mentions)

Users highlight the lack of file path customization, making it difficult to manage output and review past merges effectively. (1 mentions)

Top Pros or Advantages of DemandTools

1. Ease of Use

Users find DemandTools extremely easy to use, allowing streamlined data management and efficient deduplication processes.

See 21 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to use"

What do you like about DemandTools?

Its pretty straight foward and easy to use its the only tool I use to make mass updates in our CRM

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Good cleanup tool"

What do you like about DemandTools?

That it makes it so easy to identify duplicates and merge duplicates and making changes or updating field values at a scale

2. Time-saving

Users value the time-saving capabilities of DemandTools, streamlining complex data management tasks efficiently.

See 10 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Easy to use"

What do you like about DemandTools?

Its pretty straight foward and easy to use its the only tool I use to make mass updates in our CRM

Jeff H.

Enterprise (> 1000 emp.)

4.5/5

"Excellent Salesforce Administration Tool"

What do you like about DemandTools?

The wide range of tools tools that allow many forms of data query, update, and deduping. Each is pretty easy to use once you get the hang of it, and

3. Duplicate Management

Users value the easy duplicate management of DemandTools, enabling teams to focus more on selling and prospecting.

See 8 mentions

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Stefen G.

Mid-Market (51-1000 emp.)

5.0/5

"Are your sales reps fighting over who gets a lead instead of selling?"

What do you like about DemandTools?

One of my favorite outcomes using Demand Tools is targeting duplicate issues at the source. Duplicate records cause frustrations on every level - BDR'

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Powerful Duplicate Detection, But Lacks Dynamics Support"

What do you like about DemandTools?

The ability to create scenarios to catch different types of duplicates caused by different types of errors is fantastic! We have ones for specific ki

4. Efficiency

Users value the efficiency in handling duplicates with DemandTools, allowing teams to focus on sales activities.

See 7 mentions

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Stefen G.

Mid-Market (51-1000 emp.)

5.0/5

"Are your sales reps fighting over who gets a lead instead of selling?"

What do you like about DemandTools?

One of my favorite outcomes using Demand Tools is targeting duplicate issues at the source. Duplicate records cause frustrations on every level - BDR'

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Good cleanup tool"

What do you like about DemandTools?

That it makes it so easy to identify duplicates and merge duplicates and making changes or updating field values at a scale

5. Customer Support

Users praise the excellent customer support and resources provided by DemandTools, enhancing their overall experience and integration.

See 6 mentions

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T B.

Enterprise (> 1000 emp.)

5.0/5

"DemandTools best Solution"

What do you like about DemandTools?

The ease of use, suburb customer service, great documentation, and ease of integration. I used competitors of DemandTools and the UI on Validity Deman

Sara A.

Mid-Market (51-1000 emp.)

5.0/5

"Easy to use product, great customer service and Training"

What do you like about DemandTools?

The weekly training schedule is such a valuable tool for someone who just joined the platform. You are able to solve your problems while also hearing

6. Features

Users appreciate the extensive tools and automation features of DemandTools for efficient data management and reporting.

See 5 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"I'm an Accountant not IT and Demand Tools ease of use makes me feel like I'm technical!"

What do you like about DemandTools?

I've yet to find anything I can't do with it! Especialy fixing errors!

V S.

Mid-Market (51-1000 emp.)

4.5/5

"Great tool for admin's to do Merging,Vlookup,Data reviews"

What do you like about DemandTools?

I been using Demand tools from very long for different clients and always recommonded for admin to get the tool for lot of merging,comparision,vlookup

7. Data Management

Users find that DemandTools offers exceptional data management, streamlining tasks and enhancing efficiency in both analyses and workflows.

See 3 mentions

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Kharaam S.

Mid-Market (51-1000 emp.)

5.0/5

"LifeSavor, Smooth, Brilliant"

What do you like about DemandTools?

We often use demand tools for duplicate management, deleting, and modifying records in bulk. The frequent refresher trainings really helps admins easi

Amanda S.

Enterprise (> 1000 emp.)

5.0/5

"Life Saver!"

What do you like about DemandTools?

DemandTools is so much easier to use than Dataloader in my opinion. I use it almost every day to manage our Salesforce orgs.

8. Automation

Users value the automation capabilities of DemandTools, streamlining workflows and saving significant time on data management.

See 1 mentions

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Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Good cleanup tool"

What do you like about DemandTools?

That it makes it so easy to identify duplicates and merge duplicates and making changes or updating field values at a scale

Top Cons or Disadvantages of DemandTools

1. Missing Features

Users desire missing features like recorded training sessions and advanced logic for scenarios to enhance functionality.

See 4 mentions

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Tammy R.

Mid-Market (51-1000 emp.)

5.0/5

"DemandTools is the only tool I rely on to efficiently provide up-to-date, clean Salesforce CRM data."

What do you dislike about DemandTools?

I wish the office hours and trainings were recorded and stored or more easily accessible. I would love to take a DT masterclass. I also wish there wer

Verified User

Small-Business (50 or fewer emp.)

3.0/5

"Powerful Duplicate Detection, But Lacks Dynamics Support"

What do you dislike about DemandTools?

Using it with Dynamics. Nobody we’ve spoken with at support knows about Dynamics, all documentation is written for Salesforce, and nearly every bug w

2. Learning Curve

Users find the learning curve steep, requiring time and attention to master DemandTools effectively.

See 3 mentions

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Ruth Ann B.

Enterprise (> 1000 emp.)

5.0/5

"Amazing Product to Match Data"

What do you dislike about DemandTools?

When you open a scenario it defaults to the last data set so you have to ensure you are working with the right data. In fast paced environment have t

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Cool tool"

What do you dislike about DemandTools?

It requires quite a bit of learning how it works

3. Limited Functionality

Users find the limited functionality of DemandTools frustrating, particularly with history tracking and tag persistence.

See 3 mentions

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Stefen G.

Mid-Market (51-1000 emp.)

5.0/5

"Are your sales reps fighting over who gets a lead instead of selling?"

What do you dislike about DemandTools?

I think the application runs smooth and fast. Do wish there was some web bases functionality.

Wendy P.

Enterprise (> 1000 emp.)

5.0/5

"Efficient, Intuitive, and Time-Saving Data Migration with DemandTools"

What do you dislike about DemandTools?

One thing I find frustrating about DemandTools is the tagging experience in scenarios. When I select a tag, it doesn’t persist—so I have to repeatedly

4. Poor Interface Design

Users feel the poor interface design detracts from the overall usability and interaction of DemandTools.

See 2 mentions

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Gaurav M.

Enterprise (> 1000 emp.)

5.0/5

"Best Saas Data Loader tool with user friendly experience"

What do you dislike about DemandTools?

Nothing much but it interface should be more appealing and interactive.

linga raju P.

Enterprise (> 1000 emp.)

5.0/5

"Enables seamless execution of bulk operations with minimal effort."

What do you dislike about DemandTools?

UI need to be improved to make user friendly

5. Slow Loading

Users find that working with really large data sets is slower, particularly during the data 'preview' phase.

See 2 mentions

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Andrew E.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent tool and UI to work with Salesforce data in bulk."

What do you dislike about DemandTools?

Working with really large data sets can be slower, especially as you try to progress into the 'preview' of the data.

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Good cleanup tool"

What do you dislike about DemandTools?

it is okay but is just bit slightly slow

6. Expensive

Users express concerns about the high costs associated with DemandTools' new pricing model, impacting budget significantly.

See 1 mentions

See Related User Reviews

Jeff H.

Enterprise (> 1000 emp.)

4.5/5

"Excellent Salesforce Administration Tool"

What do you dislike about DemandTools?

We were not thrilled with the licening model that changed from individual licenses (which were our Admins) to being based on total users, where we hav

7. Learning Difficulty

Users find the learning difficulty of DemandTools challenging due to unclear documentation and feature terminology.

See 1 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Cool tool"

What do you dislike about DemandTools?

It requires quite a bit of learning how it works

8. Limitations

Users highlight the lack of file path customization, making it difficult to manage output and review past merges effectively.

See 1 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

4.5/5

"Looked for a duplicate matching tool and DemandTools fits the brief"

What do you dislike about DemandTools?

The history element. Often I want to look back at past merges to see what happened but I can't do this, I can only see a row item for the entire merge

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Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

8/10/2021

"Data Maintenance tool for Salesforce that you will find vital once you're acclimated."

4/5

What do you like best about DemandTools?

JobBuilder tool that allows you to automate scenarios. Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

Some of the most obvious use cases are difficult to uncover in their documentation. It will take some time and research with other users to really be able to utilize the functionality. Review collected by and hosted on G2.com.

Verified User in Insurance

Small-Business (50 or fewer emp.)

2/24/2022

"Cannot live without this product!"

5/5

What do you like best about DemandTools?

Most helpful thing is we can make sure our database is clean and make sure we are not entering duplicates into our system. Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

There is not a thing I dislike about Demand Tools Review collected by and hosted on G2.com.

Jessica H.

Salesforce Administrator

Mid-Market (51-1000 emp.)

2/24/2022

"We use demand tools for duplicate management, to upset records or to delete records."

4/5

What do you like best about DemandTools?

The effortless ability to update records Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

The formulas can be confusing at times, at least in my experience. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/31/2022

"Review"

4.5/5

What do you like best about DemandTools?

User friendly for standardizing, de-dupe, updating, uploading, exporting, controlling data in salesforce. Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

sometimes, when I using a big file, I get multiple error that are not related to salesforce validations Review collected by and hosted on G2.com.

Shauna D.

Marketing Operations

Enterprise (> 1000 emp.)

6/1/2021

"The most powerful mass data movement application."

4.5/5

What do you like best about DemandTools?

Validity is THE BEST mass movement tool I have in my arsenal or data cleaning, data back-filling and de-duplicating. Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

The interface is a little "dated", but it's clean, easy to use, and very clear. The interface is an older UI, but once you get familiar with the layout, everything you need to very clear and in easy to follow steps. Review collected by and hosted on G2.com.

What problems is DemandTools solving and how is that benefiting you?

Uploading lists is the #1 use. We upload a lot of lists from Events vendors, and the de-duplication tools are indispensable. The second biggest use is backfilling and alining data. We support multiple departments that are constantly adding, removing, and reorganizing the data they want to collect. Being able to 'Backfill" data into new fields for reporting consistency is key. My favorite "quick update" tool is definitely PowerGrid. It is just like an excel spreadsheet. I can pull in targeted sets of data and just overwrite the incorrect entries. It is MAGIC. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

2/22/2022

"Extremely powerful and easy to use"

5/5

What do you like best about DemandTools?

DemandTools is inifitely expandable based on your own CRM configuration. You can edit any and all data within the system. It also handles a variety of data updates such as reassignments, mass conversion etc. Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

Nothing - overall DemandTools handles any type of Data manipulation you could want. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

3/1/2022

"Best tool for salesforce"

5/5

What do you like best about DemandTools?

DemandTools Is the only way I can manage, update, clean, etc... salesforce. Best tool on the market Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

Nothing that I can think of. The team is constantly adding features and asks. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/25/2022

"One stop shop for Data Governance Tool"

4.5/5

What do you like best about DemandTools?

Performance and Speed to navigate the most complex data elements to evaluate Data Accuracy Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

Options for integration to reporting platform using the scheduled power grid scenarious. Review collected by and hosted on G2.com.

Verified User in Higher Education

Small-Business (50 or fewer emp.)

8/6/2021

"Intimidating at first, but well worth it!"

4.5/5

What do you like best about DemandTools?

DemandTools has enabled me to create and save scenarios for tasks that I was doing each week manually. I have been able to automate many of these jobs using Job Builder. Automating these jobs with Job Builder saves me time, and I can be confident in the work DemandTools is automatically doing. For a long time, we were able to identify duplicates on import or update with DupeBlocker. Now using DemandTools in addition to DupeBlocker, we can search for and identify duplicates that need to be resolved inside our entire Salesforce org. DemandTools is a powerful tool.

I look forward to learning more and furthering our implementation! Review collected by and hosted on G2.com.

What do you dislike about DemandTools?

The user interface of DemandTools can be intimidating and a bit confusing when using the tool for the first time; it takes some time to get used to it.

There are a few other minor things that would be helpful for our implementation; however, I have found Demand Tools to be worth my time and a benefit to our institution even without these elements. Review collected by and hosted on G2.com.

What problems is DemandTools solving and how is that benefiting you?

We have used Lead Conversion and Job Builder to convert leads automatically where there is an existing matching account. One of our departments wanted to conduct mass conversions, which was difficult until we began using DemandTools. Now we can be sure we are converting leads without creating more duplicates.

We have used Reassign Ownership to assign records to our calling team. I especially appreciate that you can assign ownership by percentage to multiple different owners.

We are using Single Table Dedupe to identify duplicate records. Review collected by and hosted on G2.com.