I made the mistake of buying a license through AppSumo (not PitchGround, but thanks for the confusion anyway). The product? Solid. The support and management? A complete dumpster fire.
I was offered “unlimited seats” — emphasis on unlimited, not 500, not 20, not ‘write to us every time you want one like you’re begging for favors.’ When I tried to use the offer (you know, the one YOU made me directly), suddenly nobody could find my payment, there were “technical issues,” and I had to send a small novel’s worth of screenshots just to be treated like a real customer.
After dozens of emails, inconsistent terms, and seat limits that changed like the weather, I’m still unable to issue even ONE license to someone else — two years later. And now you’re telling me I accepted some PitchGround terms I never even saw?
Yes, the software works. But the experience of dealing with your team has been so miserable, I wouldn’t wish it on my worst enemy. I requested a refund — not because the product sucks, but because I never want to have to contact your support team again in my life. Review collected by and hosted on G2.com.
The lack of support or customer service at all Review collected by and hosted on G2.com.
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