The most valuable benefit during our time using Wintac was that we could purchase the program and host it on our servers at the time of purchase; this was the most cost-effective way for us, and cloud-based systems were too expensive at the time. The system has many different features, such as Inventory, Payroll and vehicle manager. We could not utilize the other parts, but the dispatching aspect was in-depth. When a service request would come in from an email, our dispatchers were able to create a work order in Wintac with all of the detailed information for each service request, such as their unique work order number and tracking numbers. We also liked that we could create parent companies and add all the stores related to the parent company. This was a benefit when pulling reports for a specific parent company rather than individual stores. The system also allowed us to create and save multiple templates, which we could access and use quickly. The templates included procedures, pricing and instructions for each company. Another positive side of using wintac was the administrative ease. Review collected by and hosted on G2.com.
The downside of using Wintac now versus ten years ago is that it did not evolve with the times. Having field technicians time in and out and adding notes and pictures into a job is very important moving forward, and Wintac could not provide that. Information entered would go in, and we would send and assign calls and email them to the field tech. There was no function to integrate the mobile application in the field, which limited field techs' ability to have past information at their fingertips. The company being bought out and no longer supported put us in a position where we were forced to move to a different application. We also did not like tech support or customer service, there was no 24-hour service on their side, and we would have to wait for business hours if an issue arose. Many instances left us without a dispatching system and had to wait until the next business day or past the weekend. Review collected by and hosted on G2.com.
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