Datto RMM Reviews & Product Details

I appreciate Datto RMM for its impressive speed and reliability, which significantly reduces my workload and the processing time of my machines. This performance enhancement is particularly valuable for managing remote devices efficiently from anywhere in the world. The software's initial setup was straightforward, thanks to the step-by-step wizard, making it easy to get my applications up and running without hassle. These features collectively make Datto RMM a highly effective tool for remote monitoring, so much so that I am likely to recommend it to others, rating my likelihood of doing so as a 9 out of 10. Review collected by and hosted on G2.com.

For handling a large amount of requests, Datto RMM could be improved. It seems that the current capabilities might not be sufficient for high volumes of request processing, which could be a limitation in managing a more extensive network of devices effectively. Review collected by and hosted on G2.com.

Why I Love Datto RMM

Datto RMM has completely transformed how we manage and secure our IT environments. It’s not just a remote monitoring and management tool—it’s a powerhouse of automation, security, and flexibility.

Ransomware Protection That Works

One of the standout features is its built-in ransomware detection. It actively monitors for suspicious behavior and alerts us instantly, giving us a critical edge in responding to threats before they escalate. This proactive protection is a game-changer for keeping our endpoints safe.

Advanced Third-Party Patching

Datto RMM goes beyond basic OS updates. Its advanced third-party patching capabilities allow us to keep applications like Chrome, Adobe, Zoom, and hundreds more up to date automatically. This drastically reduces vulnerabilities and saves countless hours of manual work.

Flexible Deployment Options

Whether we’re pushing out scripts, software, configurations, or policies, Datto RMM gives us a ton of deployment options. From scheduled rollouts to real-time executions, the flexibility is unmatched. It adapts to our workflows instead of forcing us to change them.

Effortless Monitoring Enablement

Setting up monitoring is incredibly intuitive. With just a few clicks, we can enable monitoring for devices, services, and performance metrics. The built-in templates and policies make it easy to get started, and the customization options let us fine-tune alerts to match our exact needs.

Datto RMM isn’t just a tool—it’s a strategic asset. It empowers us to be more secure, more efficient, and more responsive. If you're looking for a robust, scalable, and intelligent RMM platform, Datto RMM is the one to beat. Review collected by and hosted on G2.com.

I have had a few issues with windows updates early on, but they have resolved all of those. I really don't have anything I dislike. Review collected by and hosted on G2.com.

Datto RMM is highly customizable and integrates well into an MSP workflow. The scripting engine is powerful and allows automation of nearly any task using PowerShell, batch, or shell. Deployment of agents is straightforward, and policies for patching and monitoring can be tailored for different environments. The platform is cloud-based, which makes it fast and easy to access from anywhere without maintaining additional infrastructure. Integration with Autotask PSA provides strong visibility and efficiency in ticketing, alerting, and billing. Review collected by and hosted on G2.com.

The UI can feel dated and unintuitive at times, with some workflows requiring extra clicks. The reporting engine is limited compared to competitors, which means building detailed or custom client reports often requires third-party tools. Real-time remote control works well but can occasionally lag compared to standalone solutions. While integrations are strong with Autotask, connecting to outside tools can take additional effort. Review collected by and hosted on G2.com.

I find Datto RMM incredibly valuable for its built-in security features, especially the ransomware detection and response system that has been instrumental in preventing hacking attempts on our network. I also really appreciate the automation capabilities it offers, which I use to scan for outdated applications and efficiently roll them out on computers across the organization. This automation feature is a real time-saver, streamlining what could otherwise be a very tedious process. Datto RMM also stands out for its ease of use compared to our previous solution; the initial setup was straightforward, allowing us to integrate it into our operations without any complications. Its compatibility with both Windows and Linux further enhances its utility, providing seamless operation across different platforms. Review collected by and hosted on G2.com.

I would like there to be an option for dark mode in the UI. Review collected by and hosted on G2.com.

I like that Datto RMM is user-friendly, which makes it accessible to non-technical people. It's easy to manage clients, end users, and end points, and I can efficiently use data from them. The switch to Datto RMM was smooth because of its user-friendly nature. Review collected by and hosted on G2.com.

Licenses management Review collected by and hosted on G2.com.

I love how Datto RMM allows me to initiate a restart on a user's device if it becomes frozen or hangs, which is incredibly useful for maintaining productivity. The ability to check device health and see the last time a device rebooted gives me valuable insights into device performance, helping me address issues proactively. Running scripts in the backend without disrupting the user experience is a massive plus, letting me resolve technical issues efficiently. These features collectively enable me to provide outstanding customer service by resolving problems swiftly and effectively. Additionally, Datto RMM is easy to learn and navigate, making the initial setup smooth and user-friendly. Review collected by and hosted on G2.com.

I experience difficulties connecting to devices that are online but have low memory using Datto RMM. Additionally, I find the interface for running scripts in the background somewhat user-unfriendly and in need of improvement. It would be helpful if commands such as disk cleanup, SFC scan, or creating a temporary admin would auto-populate, enhancing ease of access and efficiency. Review collected by and hosted on G2.com.

The simplicity of the UI, the integration with other products. Review collected by and hosted on G2.com.

Only the colour scheme the product itself is absolutely fantastic. Review collected by and hosted on G2.com.

One location for all devices & see status of EDR and patches. Review collected by and hosted on G2.com.

Patch management a bit of a pain when you approve a patch on a device, you cannot update the device from the same screen. Review collected by and hosted on G2.com.

The ability to automate a wide variety of support tasks. Review collected by and hosted on G2.com.

Very infrequently the endpoint agent will malfunction. This is very rare but is a major problem when it does. Review collected by and hosted on G2.com.

It enables our techguys to be more efficient in spending there time over several customers without having to spend a lot of time on the road or on the phone Review collected by and hosted on G2.com.

There isnt a specific thing i dislike. For us it does what it needs to do and therefore serves it’s purpose. Review collected by and hosted on G2.com.