Datto RMM Reviews & Product Details

I like how easy Datto RMM is to use, how it keeps me up to date, and how fast it resolves issues. The initial setup was easy, and I appreciated the team's help and assistance in all aspects when getting us set up with our company. Review collected by and hosted on G2.com.

When working with iOS and Mac laptop devices, it does not fully remove or assist with what's needed. Sometimes certain applications do not work, and it gets backed up. Review collected by and hosted on G2.com.

We have been using Datto RMM to manage and monitor our clients' systems, and overall, it has proven to be a dependable tool. The interface has seen significant improvements over time, making it easier to navigate. Deploying updates or scripts across multiple sites is both fast and reliable. Once configured correctly, the alerting system is quite flexible, and integration with other Datto products streamlines our daily management tasks. Whenever we've needed assistance, support has been responsive and helpful. Review collected by and hosted on G2.com.

The only downside is that the reporting feature could be more user-friendly, as it can take a while to create the specific reports you need. Review collected by and hosted on G2.com.

Multitenant tool that is very functional for patching, policies, and device monitoring. Review collected by and hosted on G2.com.

No bad experience with the app Review collected by and hosted on G2.com.

Maintaining centralized control of endpoint management and being able to manage users. Besides, patch application is great. Review collected by and hosted on G2.com.

The limitation of only being able to manage one tenant of users at a time. Review collected by and hosted on G2.com.

I find Datto RMM easy to use, and I'm really accustomed to using it now. It's become an essential tool for accessing our clients' computers and tracking their devices. I also appreciate its capabilities for running quick jobs, monitors, policies, and software management. The initial setup was pretty easy, especially compared to Autotask. Review collected by and hosted on G2.com.

I think the integration with the Mac could be improved. When I use web remote with a Mac, it doesn't show all the screens that are connected to the Mac. Review collected by and hosted on G2.com.

DattoRMM is an incredibly complete RMM product with extensive features that will greatly increase the effectiveness of providing support to any business. There are too many features to go through in this review but the ones that really affected us are as follows.

- Network scanning. We can scan the network with just one agent being installed. You get a beautiful tree view that you can navigate and move around, or you can get a standard list of IPs.

- Device details. You get a full technical review of each device added to the system. You can see all hardware specifications, event log issues, patch status, software installed (and you can click to uninstall), network information, performance metrics, endpoint security and much more.

- Remote Control. You get three different ways that you can connect to a computer which gives you great redundancy when one doesn't work. You have access to advanced tools to let you do most of your work in the background while the user is still working.

- Automation and maintenance. This is crucial for us and this DattoRMM delivers. The options to setup automatic patching and updates are logically placed in menus that make sense. It was really easy to get familiar with the setup process and had this process running smoothly in no time. The best part is that you can see the results of the patching and get access to errors that you can then review to make adjustments.

- Scripts. There is an extensive library of scripts and it accepts different script languages. There is also a community that you can access to get even more scripts if you don't know how to create one.

- All menus make sense and you can navigate through easily. I don't get lost on them as I did with my old program.

- Dashboards. Dashboards are highly customizable as you can move items around in the screen and add or remove from their library. very cool. Each technician can have their own customized dashboard. You can also have multiple dashboards.

- Microsoft 365 Integration. You can access your Microsoft accounts and manage your clients right from your RMM. This is a feature that usually costs extra, however it is included.

Datto RMM features are extensive and offers great flexibility with an easy to use system. As if that wasn't enough, their support is excellent. You can get someone on an online chat easily to get fast answers to your questions.

Implementation was easy as you have several options. We are really happy with this program and would recommend it to any company.

Price is very competitive! Review collected by and hosted on G2.com.

The feature I like the least was the setup of Microsoft 365. Unfortunately, the process to integrate Microsoft to any RMM is complex due to the different security rules Microsoft has in place. However, Datto's support was very helpful and I was able to get up and running without too much trouble. Review collected by and hosted on G2.com.

I find the reports in Datto RMM to be useful and thorough. The patch management feature seems to work well, which is important for my operations. These features provide valuable metrics for lifecycle management and security. Review collected by and hosted on G2.com.

Remote controlling servers and workstations needs work; it's very clumsy and doesn't work half the time. Faster remote connections and more consistent remote connections are needed. The initial setup was rough. Review collected by and hosted on G2.com.

Superior tool for endpoint management and monitoring and AD change requests, all in one. Review collected by and hosted on G2.com.

There are no bad comments about the tool. Review collected by and hosted on G2.com.

Easy interface to manage our clients' devices, Dashboard with easily understandable and accessible information. Review collected by and hosted on G2.com.

Complexity in task automation. Review collected by and hosted on G2.com.

The product is easy to use and provides granular information and insights. It’s the only tool you need to deliver all the remote support you require. Review collected by and hosted on G2.com.

Some deeper insights require you to create them yourself by adding extra UDFs and doing additional configuration. Review collected by and hosted on G2.com.