CustomerLabs 1PD Ops Platform Reviews & Product Details

What I appreciate most about CustomerLabs is how seamlessly it integrates our marketing and CRM data using a straightforward, no-code interface. Tasks that were once complicated—such as configuring CAPI and syncing first-party data across platforms like Meta and Google—are now much simpler. The platform’s real-time tracking and clear data flow have made monitoring our ad performance much more dependable. Additionally, their support team stands out for being highly responsive and truly focused on finding solutions. Review collected by and hosted on G2.com.

There isn’t much to dislike, honestly. So far so good. Review collected by and hosted on G2.com.

I use CustomerLabs 1PD Ops Platform primarily for server-side tracking, offline conversions, and conversions API integration, which have significantly enhanced the granularity and quality of metrics for my ad platforms. I love the platform's easy setup process, requiring only 15 minutes to set up an account and an hour to establish integrations. It took just a day for my development team to set up the data layer, which I find impressively efficient. The great customer support provided by CustomerLabs 1PD Ops Platform reassures me whenever I need assistance. Additionally, the platform's extensive variety of integrations makes it highly adaptable to CRM and ad platforms, streamlining my operations. I greatly appreciate the visibility it offers into user-level data, allowing for more precise and insightful analysis. I've been using CustomerLabs 1PD Ops Platform for over two years across multiple accounts, and the consistent reliability and performance have won my trust. The transition from manual configurations on Zoho to CustomerLabs 1PD Ops Platform was primarily driven by the more granular data segmentation provided by event-based data transfer, which has been a remarkable improvement. I rate CustomerLabs 1PD Ops Platform a solid 10, reflecting my strong likelihood to recommend it to others. Review collected by and hosted on G2.com.

Nothing at the moment, they are my go to tool. Review collected by and hosted on G2.com.

I genuinely appreciate CustomerLabs 1PD Ops Platform for the great support offered by the team. Their support is very comprehensive, including full setup assistance and regular Google Meet sessions to solve issues, which makes the onboarding experience seamless and stress-free. The platform excels in its ability to track customers and provide real insights into our audience, which is crucial for our ecommerce operations on Shopify. It identifies and tags customers based on actions such as adding to cart, purchases, and page views, allowing us to build precise audience segments. These segments can then be easily exported or sent to platforms like Meta, TikTok, or Klaviyo, providing a seamless connection and integration with these essential tools. I also found the audience targeting capabilities of CustomerLabs to be incredibly useful for managing our operations efficiently. The precision in targeting and integration with various platforms is a standout feature, which greatly benefits our strategy and decision-making processes. Review collected by and hosted on G2.com.

I dislike that the pricing model is linked to the number of events tracked, which, while accessible, could be cheaper. Review collected by and hosted on G2.com.

Early this year, we were also one of the brands who got flagged by Meta under health n wellness category .. I handle multiple brands as im a agency owner .. and it was huge fall in the campaigns across ad accounts and brands.. thats when found customerlabs with like lot of probelms on bottom funnel events got blocked and couldn't run any ads..

I guess in less than a month I onboarded most of my brands up and running .. and in no time meta became my high performance channel again. So in few words .. the whole setup of hashing the PHI, scrapping the URLs and everything was done just by turning the toggle on.. Review collected by and hosted on G2.com.

Customer support on the platform which can help with real time query. Review collected by and hosted on G2.com.

It offers full transparency while meeting all your goals irrespective of the fact whether they are restricted by META guidelines Review collected by and hosted on G2.com.

They are very cautious while working with the brands to avoid any violations or pitfalls for the brand. Sometimes taking a risk is all it takes to push beyond the limits. The team has capability to execute such strategies flawlessly. Review collected by and hosted on G2.com.

I appreciate the CustomerLabs 1PD Ops Platform for its ability to handle tracking challenges within the mental health category. It effectively blocks sensitive information and scrapes health-restricted data before sending it to meta, ensuring compliance with industry regulations. Additionally, I find the prompt service and technical support extremely valuable, as they provide necessary handholding, which made the initial setup process easy and smooth. This responsiveness and the hands-on assistance contribute greatly to the overall user experience and make the platform more accessible and user-friendly. Review collected by and hosted on G2.com.

Nothing as of now Review collected by and hosted on G2.com.

I like that CustomerLabs 1PD Ops Platform has a lot of data available. It helps me unify data coming inbound from different platforms and also allows me to share the data back to different platforms where required. The initial setup was very easy, and the account managers helped set it up in an instant. Review collected by and hosted on G2.com.

Some of the reporting structures could be improved to give us a better understanding as to where customers came from. Review collected by and hosted on G2.com.

I have liked the price and have been blown away by the level of customer service they provide. The event matching quality is far better than our previous setup. They did a custom installation on my website and funnels to ensure the software worked correctly. It is detailed but they did a good job walking me through it. Review collected by and hosted on G2.com.

There is a slight language barrier, but they were always very kind and did their best to communicate. Very minor issue. Review collected by and hosted on G2.com.

I truly appreciate the knowledgeable and helpful team at CustomerLabs 1PD Ops Platform. They provided a solution when I thought none existed, especially considering the healthcare restrictions faced by healthcare companies on Meta ads. The implementation process was very easy, with most of the work being handled by their team, minimizing the effort required from our developer. This ease of setup and their competent support were pivotal in resolving the issues with our Meta ad pixels. Review collected by and hosted on G2.com.

I didn't like the communications over email. It would be better if we could communicate via Slack. Review collected by and hosted on G2.com.

The team at Customer Labs are amazing. Their platform has fixed all my tracking issues. On top of that, their support team is top notch. They are readily available to answer any questions I have.

I recommend anyone who needs accurate tracking to use Customer Labs Review collected by and hosted on G2.com.

Nothing. Customer Labs can be difficult to set up if you are not tech savvy, however their support team can walk you through it easily Review collected by and hosted on G2.com.