What I appreciate most about CustomerLabs is the combination of reliable first-party data tracking and their excellent support. The platform has helped us improve the quality of the data we send to our advertising platforms, giving us more confidence in our tracking and campaign decisions. Their team is also very responsive, knowledgeable and genuinely helpful whenever we have questions or need support with the setup. Review collected by and hosted on G2.com.

The main downside is that the platform can feel quite technical at first, especially when setting up events and understanding how the data is passed to different advertising platforms. Some parts of the reporting could also be more intuitive, particularly when working with custom events. However, their support team is always very helpful whenever we need guidance. Review collected by and hosted on G2.com.

Super easy to use, very friendly and helpful staff. They always had answers for us and were very flexible with us. Having meta tracking back for our ads has been a huge win for the company overall. Very glad to be with the customer labs team. Review collected by and hosted on G2.com.

There is a request to cancel the subscription for an account instead of being able to do it on your own. Review collected by and hosted on G2.com.

Custom conversion tracking and getting more data to CAPI Review collected by and hosted on G2.com.

Initial learning curve but the team helps and gets it all done for you Review collected by and hosted on G2.com.

I like that the team at CustomerLabs 1PD Ops Platform is helpful, skilled, and approachable. They can explain their products clearly and act more like a support system than a sales type. They gave clear guidance and helped with setup swiftly. Review collected by and hosted on G2.com.

They can improve on their dashboards UI. Review collected by and hosted on G2.com.

The events configuration and the customer support. Review collected by and hosted on G2.com.

Nothing—everything is good to go from a user experience perspective. Review collected by and hosted on G2.com.

What I appreciate most about CustomerLabs is how seamlessly it integrates our marketing and CRM data using a straightforward, no-code interface. Tasks that were once complicated—such as configuring CAPI and syncing first-party data across platforms like Meta and Google—are now much simpler. The platform’s real-time tracking and clear data flow have made monitoring our ad performance much more dependable. Additionally, their support team stands out for being highly responsive and truly focused on finding solutions. Review collected by and hosted on G2.com.

There isn’t much to dislike, honestly. So far so good. Review collected by and hosted on G2.com.

I use CustomerLabs 1PD Ops Platform primarily for server-side tracking, offline conversions, and conversions API integration, which have significantly enhanced the granularity and quality of metrics for my ad platforms. I love the platform's easy setup process, requiring only 15 minutes to set up an account and an hour to establish integrations. It took just a day for my development team to set up the data layer, which I find impressively efficient. The great customer support provided by CustomerLabs 1PD Ops Platform reassures me whenever I need assistance. Additionally, the platform's extensive variety of integrations makes it highly adaptable to CRM and ad platforms, streamlining my operations. I greatly appreciate the visibility it offers into user-level data, allowing for more precise and insightful analysis. I've been using CustomerLabs 1PD Ops Platform for over two years across multiple accounts, and the consistent reliability and performance have won my trust. The transition from manual configurations on Zoho to CustomerLabs 1PD Ops Platform was primarily driven by the more granular data segmentation provided by event-based data transfer, which has been a remarkable improvement. I rate CustomerLabs 1PD Ops Platform a solid 10, reflecting my strong likelihood to recommend it to others. Review collected by and hosted on G2.com.

Nothing at the moment, they are my go to tool. Review collected by and hosted on G2.com.

I genuinely appreciate CustomerLabs 1PD Ops Platform for the great support offered by the team. Their support is very comprehensive, including full setup assistance and regular Google Meet sessions to solve issues, which makes the onboarding experience seamless and stress-free. The platform excels in its ability to track customers and provide real insights into our audience, which is crucial for our ecommerce operations on Shopify. It identifies and tags customers based on actions such as adding to cart, purchases, and page views, allowing us to build precise audience segments. These segments can then be easily exported or sent to platforms like Meta, TikTok, or Klaviyo, providing a seamless connection and integration with these essential tools. I also found the audience targeting capabilities of CustomerLabs to be incredibly useful for managing our operations efficiently. The precision in targeting and integration with various platforms is a standout feature, which greatly benefits our strategy and decision-making processes. Review collected by and hosted on G2.com.

I dislike that the pricing model is linked to the number of events tracked, which, while accessible, could be cheaper. Review collected by and hosted on G2.com.

Early this year, we were also one of the brands who got flagged by Meta under health n wellness category .. I handle multiple brands as im a agency owner .. and it was huge fall in the campaigns across ad accounts and brands.. thats when found customerlabs with like lot of probelms on bottom funnel events got blocked and couldn't run any ads..

I guess in less than a month I onboarded most of my brands up and running .. and in no time meta became my high performance channel again. So in few words .. the whole setup of hashing the PHI, scrapping the URLs and everything was done just by turning the toggle on.. Review collected by and hosted on G2.com.

Customer support on the platform which can help with real time query. Review collected by and hosted on G2.com.

It offers full transparency while meeting all your goals irrespective of the fact whether they are restricted by META guidelines Review collected by and hosted on G2.com.

They are very cautious while working with the brands to avoid any violations or pitfalls for the brand. Sometimes taking a risk is all it takes to push beyond the limits. The team has capability to execute such strategies flawlessly. Review collected by and hosted on G2.com.