Despite having been around for quite a few years, I'm impressed that Culture Amp have retained a 'small' feel - I've felt well supported, heard and considered by everyone I've spoken to. Their support teams are swift with resolutions particularly via live chat. I'm also impressed with the number of both iterative improvements and new features we've seen rolled out in the year that we've been working with them. I've been asked frequently for feedback and Culture Amp have demonstrated that they live the value of listening to feedback and many changes we've seen are clearly in response to clients' requests and feedback. We like being able to run a daily (or more frequent) feed to the platform, with changes pulling through quickly, and with SSO setup and teams integration, administration is straightforward. Review collected by and hosted on G2.com.
There was a window of a few weeks when support emails took a little while to be answered but this seems to be a blip rather than the norm, and communicated to be due to high demand, it was back on track quickly. Implementation mostly went well but there were a few things we had to fathom out that we needed to request, rather than being asked all the right config questions. None of these were show-stoppers but there's so many help pages to wade through that having a clearer guide to the steps we needed to take during setup would have been helpful. Review collected by and hosted on G2.com.
