HR365 Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find HR365 to be easy to use and navigate, appreciating the customization options and great support service. (96 mentions)

Users find HR365's support to be friendly and helpful, with prompt responses and knowledgeable assistance available at all times. (76 mentions)

Users commend the excellent customer support from the HR365 team, finding them responsive and very helpful. (71 mentions)

Users praise the variety of useful tools in HR365, enhancing organization and efficiency for asset management. (29 mentions)

Users value the comprehensive features of HR365, praising its useful tools for managing assets and billing efficiently. (25 mentions)

Users find the limited customization options frustrating, particularly regarding themes and logo integration in HR365. (15 mentions)

Users experience access limitations due to unclear knowledge base and difficulties with saving timesheet information. (10 mentions)

Users report poor customer support due to lack of phone assistance and inadequate documentation for HR365 features. (9 mentions)

Users often face software bugs that disrupt functionality, particularly after upgrades, requiring assistance for resolution. (9 mentions)

Users face approval issues due to unexpected changes in settings, causing frustration during their experience with HR365. (8 mentions)

5 Pros or Advantages of HR365

1. Ease of Use

Users find HR365 to be easy to use and navigate, appreciating the customization options and great support service.

See 96 mentions

See Related User Reviews

5.0/5

"Very easy to use product"

What do you like about HR365?

The Employee Directory product is a very easy product to use.

Verified User

4.5/5

"HR365 support review"

What do you like about HR365?

Ease of use, navigation, and features are very good.

2. Helpful

Users find HR365's support to be friendly and helpful, with prompt responses and knowledgeable assistance available at all times.

See 76 mentions

See Related User Reviews

5.0/5

"Fast Resolution"

What do you like about HR365?

It is easy to use and help to keep my data easy to access

5.0/5

"Great Support and very helpful"

What do you like about HR365?

Quick assistance with issue and was able to direct in updating version.

3. Customer Support

Users commend the excellent customer support from the HR365 team, finding them responsive and very helpful.

See 71 mentions

See Related User Reviews

5.0/5

"Great Support and very helpful"

What do you like about HR365?

Quick assistance with issue and was able to direct in updating version.

5.0/5

"Employee Directory"

What do you like about HR365?

Support if very easy to get a hold of. We are using Employee Directory so everyone can attach a face/name to new/current employees

4. Features

Users praise the variety of useful tools in HR365, enhancing organization and efficiency for asset management.

See 29 mentions

See Related User Reviews

4.0/5

"Good and effective!"

What do you like about HR365?

Usermanagement and overview is good as it applies to our usecase

Verified User

4.5/5

"HR365 support review"

What do you like about HR365?

Ease of use, navigation, and features are very good.

5. Comprehensive Features

Users value the comprehensive features of HR365, praising its useful tools for managing assets and billing efficiently.

See 25 mentions

See Related User Reviews

Verified User

4.5/5

"HR365 support review"

What do you like about HR365?

Ease of use, navigation, and features are very good.

Verified User

5.0/5

"Great support"

What do you like about HR365?

Application has great features. Meets our requirements

5 Cons or Disadvantages of HR365

1. Limited Customization

Users find the limited customization options frustrating, particularly regarding themes and logo integration in HR365.

See 15 mentions

See Related User Reviews

Verified User

5.0/5

"Good, helpful staff"

What do you dislike about HR365?

Knowledge base is limited some things are not clear

5.0/5

"Upgrade Timesheet 365"

What do you dislike about HR365?

Would be great to change color theme and add company logos.

2. Access Limitations

Users experience access limitations due to unclear knowledge base and difficulties with saving timesheet information.

See 10 mentions

See Related User Reviews

Verified User

4.0/5

"Happy to have a more simple timesheet system"

What do you dislike about HR365?

Want the timesheet to save automatically whilst working, as sometimes forget to save as draft and then loses all the info

Verified User

5.0/5

"Good, helpful staff"

What do you dislike about HR365?

Knowledge base is limited some things are not clear

3. Poor Customer Support

Users report poor customer support due to lack of phone assistance and inadequate documentation for HR365 features.

See 9 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

2.5/5

"Customer Service not very responsive"

What do you dislike about HR365?

Customer service model and the training was difficult as it was hard to understand the trainer at times and the trainer didn't always understand what

5.0/5

"HR365 is the Best"

What do you dislike about HR365?

What I don't like about HR365 is that they don't have Phone support.

4. Software Bugs

Users often face software bugs that disrupt functionality, particularly after upgrades, requiring assistance for resolution.

See 9 mentions

See Related User Reviews

4.5/5

"Trail period investigation"

What do you dislike about HR365?

Org Chart wasnt working at first, seems to be resolved

Gerard C.

Enterprise (> 1000 emp.)

4.5/5

"Good product with excellent support"

What do you dislike about HR365?

The software can be a little buggy somtimes, but the dev team are always quick to resolve.

5. Approval Issues

Users face approval issues due to unexpected changes in settings, causing frustration during their experience with HR365.

See 8 mentions

See Related User Reviews

Verified User

5.0/5

"Good, helpful staff"

What do you dislike about HR365?

Knowledge base is limited some things are not clear

5.0/5

"Great Application"

What do you dislike about HR365?

I do not like that you have to reactive the license annually. However, that is a small inconvenience for a very good product.

Verified User in Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

5/13/2026

"Support is quick and easy to use."

5/5

What do you like best about HR365?

The HR ticketing system is very useful for tracking day to day help requests, effectively.

The asset manager tool is used regularly by our performance group to track and check in/out equipment for job site visits and allows them to effectively work as a team and know what tools are available or not to borrow for job site visits. Review collected by and hosted on G2.com.

What do you dislike about HR365?

occasionally there is slowdowns when writing replies within the ticketing system when viewing and replying to a ticket. Review collected by and hosted on G2.com.

What problems is HR365 solving and how is that benefiting you?

keeping us from dropping or losing help requests. we use the ticketing site daily for our I.T. supporting the engineers/productivity employees of KFI.

Response from Teajesh Pushkar of HR365

edit

Thank you for your valuable feedback. We're glad to hear that our apps have helped your team manage support tickets efficiently and that improved equipment tracking and asset availability for job site visits. We also appreciate your feedback regarding the occasional slowdowns when replying to tickets. We're continuously working to improve platform performance and efficiency. Please feel free to reach out if you need any assistance. We're happy to help.

berria w.

Board Member

Small-Business (50 or fewer emp.)

6/10/2026

"Centralized Employee Data with Room for Improvement"

4/5

What do you like best about HR365?

I really like the centralized employee repository in HR365 because it brings all employee data into one place, ensuring consistent data and providing a single source of truth for the HR team. After the initial setup and a bit of training, we got used to it and now love using it. Review collected by and hosted on G2.com.

What do you dislike about HR365?

If a staff is reporting to many supervisors, it does not give a 365 overview of the scope of that employee, limiting the supervisors to give a holistic performance appraisal objectively. It was difficult at first, but after training, we are used to it. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of HR365

edit

Thank you for your thoughtful review! We're delighted to hear that Employee Directory 365 has helped centralize your employee data and made it easier to evaluate performance and monitor progress. We also appreciate your feedback regarding employees reporting to multiple supervisors. Our team is continuously working on enhancing the platform to make it even more efficient and user-friendly. If you ever need any assistance, please feel free to reach out. We're always happy to help.

Verified User in Consulting

Small-Business (50 or fewer emp.)

10/7/2026

"A decent start. (LMS 365)"

3/5

What do you like best about HR365?

The team are supportive and responsive and are continuing to do a good job of getting it up to scratch. (LMS 365) Review collected by and hosted on G2.com.

What do you dislike about HR365?

This is a 'young' piece of enterprise software which on its own can feel overcomplex and missing some basic requirements. (LMS 365) Review collected by and hosted on G2.com.

Verified User in Law Practice

6/15/2026

"Great built-in 365 product"

3.5/5

What do you like best about HR365?

I like that the product is completely inside SharePoint, no additional logins or credentials, and the product is built using SP mechanisms like lists, so adjusting things is pretty logical if something is missing in the UI Review collected by and hosted on G2.com.

What do you dislike about HR365?

The GUI is not all-inclusive, there are bugs in the form editor, and sometimes moving things around might cause a field to go missing form the list entirely. Support has been very responsive and provided solutions to most of my issues so far, with promise of upcoming updates to make this a better experience. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

9/7/2026

"Even though there were some issues the team fixed them quickly and even added custom functionality."

4.5/5

What do you like best about HR365?

Ease of use has been fairly high, and the deep integration in Microsoft services makes it fairly easy to integrate into other MS tools we use. Review collected by and hosted on G2.com.

What do you dislike about HR365?

Translation of the application to custom languages could feel better with some options to do it programmatically or within SharePoint as a list. Review collected by and hosted on G2.com.

Verified User in Manufacturing

Mid-Market (51-1000 emp.)

10/5/2026

"Gathering timesheet data from users"

5/5

What do you like best about HR365?

SharePoint integration and ease of use for users. Review collected by and hosted on G2.com.

What do you dislike about HR365?

Nothing so far, easy to administer and update. Review collected by and hosted on G2.com.

Verified User in Mechanical or Industrial Engineering

Small-Business (50 or fewer emp.)

9/1/2026

"Simple to use and easy to implement in our company."

4/5

What do you like best about HR365?

The system is very user friendly and easy to train new employees Review collected by and hosted on G2.com.

What do you dislike about HR365?

The controls system for admin set up is extremely detailed and small setting changes can have a large impact on functionality. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

9/18/2026

"Performance Management 365"

5/5

What do you like best about HR365?

Support is very responsive and is able to get scheduled quickly. Review collected by and hosted on G2.com.

What do you dislike about HR365?

No dislikes to be determined at this time. Review collected by and hosted on G2.com.

Response from Teajesh Pushkar of HR365

edit

Thank you for sharing your valuable review. We’re glad to hear that our support team has been responsive and that Performance Management 365 is helping your team build and manage performance goals online. Please reach out to us if you need any further assistance. We’re always happy to help!

Verified User in Food Production

Mid-Market (51-1000 emp.)

9/25/2026

"Tech support"

4/5

What do you like best about HR365?

Ability to generate and link QR Codes and Bar codes Review collected by and hosted on G2.com.

What do you dislike about HR365?

Limited reporting customization eg the depreciation report Review collected by and hosted on G2.com.

Verified User in Financial Services

5/1/2026

"Setting up Org Chart as a a sharepoint site"

5/5

What do you like best about HR365?

HR365 have been very helpful and responsive to my questions and requests. There are many good features which we have set up which have been very useful across the business Review collected by and hosted on G2.com.

What do you dislike about HR365?

At first the Org chart setting for a dedicated site wasn't available but it was available in the people directory by using a button but our HR team requested if it could be set up on a dedicated SharePoint site as it was like this before and they have used it like this in previous workplaces Review collected by and hosted on G2.com.