What I value most about CrowdComms is the flexibility of the platform. It allows each event to feel completely different through branding opportunities, module selection, and the overall user experience, which is incredibly important when delivering multiple events across a varied portfolio. At the same time, because many of our delegates attend events with us regularly, there’s a familiarity in the functionality and navigation that makes the experience intuitive and user-friendly, rather than feeling like delegates are starting from scratch each time.
The account management side is also excellent. I have regular catch-ups with our Account Manager, James, to review upcoming events, discuss feedback, and explore new ideas or functionality we’d like to see within the platform. What stands out is that feedback genuinely feels listened to, and in many cases, suggestions are considered as part of the wider product roadmap. That collaborative approach makes CrowdComms feel more like a partner than just a supplier. Review collected by and hosted on G2.com.
One area I’d say could still improve is the level of self-service flexibility within certain modules and admin areas. Whilst the platform is very powerful, there are occasionally elements where changes or bespoke functionality still require support from the CrowdComms team rather than being fully configurable by the client side.
That said, the positive is that feedback is always listened to, and the team are proactive in discussing solutions or incorporating ideas into future development plans, which makes it feel like the platform is continuously evolving rather than standing still. Review collected by and hosted on G2.com.
