Coveo Reviews & Product Details

Coveo is the AI-Relevance platform behind intelligent search, recommendations, personalization, conversational experiences, and agentic AI. Coveo connects enterprise content across systems and uses AI to deliver the most relevant answers, information, and products for every user and context. Leading organizations use Coveo to improve self-service, drive revenue, boost productivity, and power trusted AI experiences across commerce, service, websites, and the workplace.

Seller

Coveo Solutions Inc

Discussions

Coveo Community

Languages Supported

English, French

Solution Type

All-in-One

Overview by

IT Accounts

Used by Wipro and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

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Coveo Integrations

(24)

Verified by Coveo

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Coveo Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Coveo, and what problem is it built to solve?

Coveo is an enterprise platform for delivering AI semantic search and generative experiences across customer and employee interactions. It is built to help organizations make those digital experiences more relevant and useful.

What languages does Coveo support?

Coveo supports 21 languages, including Chinese (Simplified), English, French, German, Japanese, and others.

What company sizes and industries is Coveo the best fit for?

Coveo’s strongest reviewer-reported fit is among enterprise and mid-market organizations, with technology-related and telecommunications industries also represented prominently.

Company size — Enterprise: Organizations with more than 1,000 employees form the largest segment.
Company size — Mid-market: Organizations with 51–1,000 employees are also well represented.
Industry — Technology and software: Information technology, computer software, and related fields recur.
Industry — Telecommunications: Telecommunications organizations are another notable segment.

How long does it take to implement Coveo across a team?

Implementation timelines vary by project, but one to six months is the clearest common range. Some teams report getting live sooner, while more involved deployments can take longer.

Time to go live	Relative frequency
1–3 months	Most commonly reported
3–6 months	Also frequently reported
Under 1 month	Reported less often
6–12 months	Reported less often

What customer support options does Coveo provide, and how do users find the overall support experience?

Coveo provides email/help desk, knowledge base, and phone support, with 24/7 live-rep assistance. Users often describe the support team as responsive, knowledgeable, and helpful with implementation and ongoing questions, though some experiences cite slower or less proactive responses.

What tools and platforms does Coveo integrate with, and how do these integrations help users get more value from the product?

Coveo offers 16 integrations, spanning customer-service systems, commerce and content platforms, AI services, and collaboration tools.

Customer service and CRM: Salesforce Agentforce, ServiceNow Connector, and Zendesk for Customer Service.
Commerce and content: Optimizely, Shopify, SAP Commerce Cloud, and Adobe Acrobat.
AI and cloud services: Claude, Microsoft Copilot, Microsoft Copilot Studio, OpenAI, and Amazon Web Services AI.
Collaboration and other platforms: Slack, AppDirect, Amazon Quick, and Sourceved Services.

These connections can bring knowledge and content from different systems into a more unified search experience, helping users find information without having to move between as many tools.

What features or capabilities could make Coveo even more useful?

Coveo could be more useful with clearer guidance for implementation and day-to-day administration, along with more control over reporting and search behavior.

Expand practical documentation: Add more code samples, clearer examples, and easier-to-follow guidance for custom development.
Simplify configuration and administration: Make complex settings and customization options easier to understand and manage.
Improve reporting flexibility: Offer more adaptable reporting formats, clearer analytics, and better alignment with teams’ terminology and workflows.
Strengthen search operations and relevance: Improve visibility into indexing issues and make it easier to refine results for difficult or less common queries.

How useful do Coveo users find its AI features in everyday use?

Coveo’s AI features are useful for surfacing relevant information, suggesting queries, and recommending content, especially in search and support workflows.

Search and relevance: Machine-learning models tune result ranking and help users find relevant content.
Discovery and assistance: Query suggestions, recommendations, and AI-generated answers can support self-service and help agents respond to customer issues.

Users describe these capabilities as helpful for faster content discovery and case deflection. Their effectiveness still depends on having suitable content and activity to work with, and some would like generated interactions to handle follow-up questions more naturally.

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Shnai J.

Site Trading Manager, e-Commerce Europe

Mid-Market (51-1000 emp.)

3/4/2021

"Great personalisation software and I really enjoy working with the Qubit team!"

5/5

What do you like best about Coveo?

Over the 2 years I have been working with Qubit, we have successfully rolled out personalisation experiences that have had a positive impact on site experience and KPI's. I enjoy the team collaboration from scoping new experiences (in-line with our business objectives) to implementation. The team are each great to work with and we are always collaborating together on ways to optimise BI tools, reports and the onsite experiences which is great for continuous learning and partnership. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

I personally can't say I dislike anything. Communication is always open for ways to improve experiences and the support team are readily on hand should we have any queries / issues that need resolving. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

As Qubit's software is designed to create bespoke personalised experiences, we have been doing a lot of work around segments and tailoring the right content and products to the right segment of customers. This allows us to use data to understand our customers more and provide her a bespoke experience. The benefits from this approach can be seen in positive KPI's around CVR and RPV. We have also seen positive engagement metrics. Review collected by and hosted on G2.com.

Steph L.

CRO and UX Manager

Mid-Market (51-1000 emp.)

3/2/2021

"Qubit allows us to work at velocity with best in class people who feel like an extension of our team"

4.5/5

What do you like best about Coveo?

The service side of Qubit is second to none. We have strengthened our relationship year after year, with a dedicated strategist and project manager, nothing slips past the team. Between the in house and agency team we have all bases covered, and everyone remembers the little data quirks and issues we have, so experiences are recommended accurately. The designers at Qubit really understand the brand and are happy to take on any guidance from the brand team & designer in house, everyone works well together. We see great value in the tool itself, with ease of use and duplication of experiences across category we see good value for money. With Qubits new tool ATOM coming into play as well, they really are the CRO/Personalisation/Merchandising tool to watch out for, and get a demo with! Review collected by and hosted on G2.com.

What do you dislike about Coveo?

The only thing I would improve upon is the in tool reporting and end of roadmap reportingg, we strive to use GA in every report we do so we have one source of truth, and although Qubit integrates with this, it feels as though the team and company could do with further integration to truly engrain the use of the tool. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

We are able to test as velocity, we've moved from a 10 tests build purchased a year model to more than 45 tests being built per year. We are a small team, but Qubit are efficient and we have managed processes well in order to grow. We can address business issues in real-time by getting a test out of the door in under 2 weeks, to prove or disprove theories. We can also use experiences again and again, we can edit the content and look and feel to suit new needs, which saves us time and budget. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

12/13/2021

"This cloud application is easy to integrate with Sitecore, and good custom support."

5/5

What do you like best about Coveo?

They have powerful component that can easily install to sitecore flatform. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Need more code examples in the documentation for custom development Review collected by and hosted on G2.com.

Stuart S.

Ecommerce Specialist

Enterprise (> 1000 emp.)

2/24/2021

"Magic doesn't exist, but Qubit comes pretty close."

5/5

What do you like best about Coveo?

First off, what really separates Qubit from the rest is the time and effort they place on getting to know your company, we don't work in the most glamorous sector but Qubit really impressed us with their first impressions and research. The presentations we receive that highlight our roadmaps are invaluable discussion pieces we really enjoy attending.

Qubit has the ability to solve issues in a way no other system or software has been able to get close to. Qubit saves us huge amounts of time and effort in large scale development by offering a solution for us to really enhance our customer journey.

We really appreciate Qubits on going approach to offering us more hands on solutions, so that we can implement our own experiences with greater flexibility, and they've really stuck by that offering as we're not able to manually input and change our experiences without the need to too much discussion.

Qubit is an incredibly interesting and sophisticated piece of technology, so we do run into issues but the support team behind the scene is incredibly responsive, and great at showing us any mistakes myself and the team have made when tinkering. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

The software can be hard to use without an account manager and a technical team, but luckily qubit has always solved any issues. Review collected by and hosted on G2.com.

Chloe T.

Senior Ecommerce Director

Mid-Market (51-1000 emp.)

3/2/2021

"Continued optimization and innovation through strong brand-agency partnership"

4/5

What do you like best about Coveo?

Holistic understanding of both brand and market

Openness to client feedback

Team look to evolve product offering which best makes sense to the brand rather than have the brand adapt processes to fit the product Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Lengthy release cycles (although understand this has recently been updated)

Time from concept to get experience live (although vastly improved YoY - I'm just impatient)

Require regular feedback sessions Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Utilize experiences to test UX/CRO concepts within Qubit rather than going through arduous and expensive development builds internally

Actionable Insights - use reporting weekly to determine merchandising strategies

Product Recommendations - opened up to show recommendations at variant level rather than existing parent level meaning only master SKUs are currently shown

Product Recommendations - monitoring effectiveness by consumer behaviour (or segment)

Social Proof - monitoring impact at various stages across customer journey Review collected by and hosted on G2.com.

Jonathan C.

Head Of Marketing

Enterprise (> 1000 emp.)

3/9/2021

"A valued partner for optimisation tech and strategy. Smart people with a can do attitude."

4.5/5

What do you like best about Coveo?

Great combination of tech that we can leverage at speed combined with strategy that we consider part of our team. We test with Qubit and then focus our precious internal resources on winning projects.

Team wise Qubit have great people with a can do attitude and we consider them an extension of our teams.

Recent updates to the platform have improved self serve reporting transparency. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Before the advent of Qubit for Marketers product many experiences were still dependent to a degree on our developers to get over the line and live. This has now been improved and reliance on our developers reduced. Review collected by and hosted on G2.com.

James B.

Digital Marketing Manager

Mid-Market (51-1000 emp.)

2/17/2021

"Amazing for personalisation and experimenting new features"

4/5

What do you like best about Coveo?

Being able to experience different audiences and segments on various experiences and tests. The visual editor is great when wanting to make small, minor content changes and test the variations e.g TOV or different imagery. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Data visualisation and reporting could be much better. There's no data ranges, just 24 hours or lifetime. Would be good to see how an experience did last week when a change was made, or how it did vs last year. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

Can be hefty to setup so requires a fair bit of patience, but the tool and results can be very rewarding. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

It's useful for quick fixes to prevent developer fees for parts of the site unaccessible from the CMS. But it also lets us check what big developments would look like before committing to the development phase. Review collected by and hosted on G2.com.

Corey R.

Customer Experience and Merchandising Executive

Mid-Market (51-1000 emp.)

3/1/2021

"Great company to work with"

5/5

What do you like best about Coveo?

Qubit has allowed us to rigorously test, analyze and implement new ideas to improve the customer experience on our store. The easy to use interface and key analysis from experiences has lead to large improvements to our conversion rate, in a range of different areas. The people we have worked with from Qubit, from our account manager, to product managers have also been great. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Can only currently have one active campaign for product badging in the merchandising section. Review collected by and hosted on G2.com.

Verified User in Retail

Small-Business (50 or fewer emp.)

5/12/2021

"Great innovations for A/B testing solutions."

4.5/5

What do you like best about Coveo?

The team I work with has great innovations shared on new opportunities. I work with them on some of the new programs they have before they slate it out to the rest of their clients. They request for feedback for how the program can be of better use from a client perspective so that the program can become a better tool for other users. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

I don't currently have any dislikes about Qubit. Review collected by and hosted on G2.com.

Ellie D.

Group Digital Personalisation Manager

Enterprise (> 1000 emp.)

3/9/2021

"A great universal tool to have"

5/5

What do you like best about Coveo?

The people! The wide variety of offerings of the tools such from personalisation to a/b testing. The can-do attitude when we come with ideas/briefs. The on-going development. The regular business reviews. The thought out opportunities for us specifically. The ease of the platform. The support team and the supporting documentation. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Project timelines could be improved to help us manage expectations within the business Review collected by and hosted on G2.com.