Lucidworks Fusion Reviews & Product Details

Great customer service! Team is always there for help! Their consulting and on site support teams have been nothing but stellar. Their team is knowledgable, supportive, and always there to make sure that our needs, wants and expectations are met. Review collected by and hosted on G2.com.

I dislike the extra work it takes utilizing and recalibrating the accuracy and relevancy of our pipelines. It takes a user and administrator with skills in back end development to make and implement those changes. Review collected by and hosted on G2.com.

Large data processing search platform that assists IT teams with document query, NoSQL indexing and database creation. The best feature I liked is the contextual search feature. The data visualization is top notch and is easy to use. Review collected by and hosted on G2.com.

The cost is too high and lack of free version is a little disappointing for small scale clients. The lack of fraud management is one feature I miss. Review collected by and hosted on G2.com.

I like so much to have total control of all the collections and datasource settings since the site and in addition to that the multiple options that it offers to generate query pipelines and the speed with which a datasource is loaded, I love its interface, which is very friendly and allows quick access to different configurations, the handling of roles and permissions by roles to users, are configurations that are very well detailed to limit the security of the tool Review collected by and hosted on G2.com.

It has some issues that occasionally happen, such as that you cannot see the jobs or it is not so flexible to change data types to the fields, for example from an int to a string, and when you delete the field it seems that a log is left which gives problems if you want to create another field with the same name but of different type Review collected by and hosted on G2.com.

The product. Fusion + App Studio are fantastic search tools with near infinite capabilities. Not only is it easy to maintain, but the search customization options are insane. You can build your own entire screen using App studio to make it however you need. Review collected by and hosted on G2.com.

Customer service. When we reached out to customer service, there is always a few days of back and forth spent re-familiarizing the support tech with our particular techstack. As a large organization I'd expect there to be more people aware of how our environment operates. Seems that employee turnover is also quite high, which is slightly concerning. Most of the engineers who helped us set up the tool initially are incredibly knowledgeable and helpful (with the exception of a new employee at the time). It seems that non-technical people don't know their product as well as I'd expect. Also the technical documentation is poor to say the least. There are broken code segments littered in many places (or at least there were during my implementation) which make it really hard to read sample code segments. And sometimes the documentation doesn't provide any of the answers you're looking for. Review collected by and hosted on G2.com.

Honesty with ethics make a big name. That lucidworks give best software solutions Review collected by and hosted on G2.com.

I found Nothing dislikes about lucidworks. Review collected by and hosted on G2.com.

The Fusion tool is a great application that helps integrate with Apache Solr. The added benefits from using the licensed version are what sold our company. We have the ability to enrich queries sent to Solr by doing lookups within query pipelines. The Scheduler allows us to do deltas at convenient times for users. Review collected by and hosted on G2.com.

Banana dashboard is not usable. This has been updated in version 4.1+. As the tool continues to be upgraded by the Lucidworks engineers, I would like to see additional, specific communication about what changes to performance within individual components. Review collected by and hosted on G2.com.

Working with Solr, we come across different scenarios and is great to get help fast. The lucidworks support has been really great for that. It also helps us learn new features and take part in the community discussions. Review collected by and hosted on G2.com.

Doubting how effectively we can use the support. If we don't raise tickets, we get mostly nothing out of it. This isn't really a complaint. But, if I have to dislike something, it would be this. Would be nice to get proactive support with new features and bugs. Review collected by and hosted on G2.com.

Comparatively others technologies, it would be helpful for node out and node in without having any trouble. Review collected by and hosted on G2.com.

Still cross data center replication was not implemented correctly. Review collected by and hosted on G2.com.

Scanning millions of documents hosted on our own intranet letting us keep documents secure. Review collected by and hosted on G2.com.

Upfront learning costs are not ideal, but could be mitigated if you have enough documents/admin itme. Review collected by and hosted on G2.com.

I have been working on Apache Solr since 3 years and any complex issue, Lucid works has been helping us out Review collected by and hosted on G2.com.

Looking for solutions on un-resolved issues with data processing Review collected by and hosted on G2.com.