Coveo Reviews & Product Details

Coveo is the AI-Relevance platform behind intelligent search, recommendations, personalization, conversational experiences, and agentic AI. Coveo connects enterprise content across systems and uses AI to deliver the most relevant answers, information, and products for every user and context. Leading organizations use Coveo to improve self-service, drive revenue, boost productivity, and power trusted AI experiences across commerce, service, websites, and the workplace.

Seller

Coveo Solutions Inc

Discussions

Coveo Community

Languages Supported

English, French

Solution Type

All-in-One

Overview by

IT Accounts

Used by Wipro and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

4 months

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Coveo Integrations

(24)

Verified by Coveo

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Coveo Reviews FAQs

Generated using AI

Last updated: Nov 01, 2026

What is Coveo, and what problem is it built to solve?

Coveo is an enterprise platform for delivering AI semantic search and generative experiences across customer and employee interactions. It is built to help organizations make those digital experiences more relevant and useful.

What languages does Coveo support?

Coveo supports 21 languages, including Chinese (Simplified), English, French, German, Japanese, and others.

What company sizes and industries is Coveo the best fit for?

Coveo’s strongest reviewer-reported fit is among enterprise and mid-market organizations, with technology-related and telecommunications industries also represented prominently.

Company size — Enterprise: Organizations with more than 1,000 employees form the largest segment.
Company size — Mid-market: Organizations with 51–1,000 employees are also well represented.
Industry — Technology and software: Information technology, computer software, and related fields recur.
Industry — Telecommunications: Telecommunications organizations are another notable segment.

How long does it take to implement Coveo across a team?

Implementation timelines vary by project, but one to six months is the clearest common range. Some teams report getting live sooner, while more involved deployments can take longer.

Time to go live	Relative frequency
1–3 months	Most commonly reported
3–6 months	Also frequently reported
Under 1 month	Reported less often
6–12 months	Reported less often

What customer support options does Coveo provide, and how do users find the overall support experience?

Coveo provides email/help desk, knowledge base, and phone support, with 24/7 live-rep assistance. Users often describe the support team as responsive, knowledgeable, and helpful with implementation and ongoing questions, though some experiences cite slower or less proactive responses.

What tools and platforms does Coveo integrate with, and how do these integrations help users get more value from the product?

Coveo offers 16 integrations, spanning customer-service systems, commerce and content platforms, AI services, and collaboration tools.

Customer service and CRM: Salesforce Agentforce, ServiceNow Connector, and Zendesk for Customer Service.
Commerce and content: Optimizely, Shopify, SAP Commerce Cloud, and Adobe Acrobat.
AI and cloud services: Claude, Microsoft Copilot, Microsoft Copilot Studio, OpenAI, and Amazon Web Services AI.
Collaboration and other platforms: Slack, AppDirect, Amazon Quick, and Sourceved Services.

These connections can bring knowledge and content from different systems into a more unified search experience, helping users find information without having to move between as many tools.

What features or capabilities could make Coveo even more useful?

Coveo could be more useful with clearer guidance for implementation and day-to-day administration, along with more control over reporting and search behavior.

Expand practical documentation: Add more code samples, clearer examples, and easier-to-follow guidance for custom development.
Simplify configuration and administration: Make complex settings and customization options easier to understand and manage.
Improve reporting flexibility: Offer more adaptable reporting formats, clearer analytics, and better alignment with teams’ terminology and workflows.
Strengthen search operations and relevance: Improve visibility into indexing issues and make it easier to refine results for difficult or less common queries.

How useful do Coveo users find its AI features in everyday use?

Coveo’s AI features are useful for surfacing relevant information, suggesting queries, and recommending content, especially in search and support workflows.

Search and relevance: Machine-learning models tune result ranking and help users find relevant content.
Discovery and assistance: Query suggestions, recommendations, and AI-generated answers can support self-service and help agents respond to customer issues.

Users describe these capabilities as helpful for faster content discovery and case deflection. Their effectiveness still depends on having suitable content and activity to work with, and some would like generated interactions to handle follow-up questions more naturally.

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ryan w.

Lead Technical Consultant

Mid-Market (51-1000 emp.)

4/28/2022

"Very intuitive platform that respects people's level of technical knowledge."

5/5

What do you like best about Coveo?

I like that Coveo's search platform is intuitive and provides extensive training. I also like that the training has specialties. This platform does training and simplicity better than all the others. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

I dislike that it's only a cloud-provided platform but I understand that this fact keeps the platform less complicated. I wish that the chrome extensions for Coveo were supported more. Even though they work, they exude an element of amateurism that might turn off some people. Review collected by and hosted on G2.com.

Ron P.

Chief Customer Officer

Mid-Market (51-1000 emp.)

10/18/2022

"Review from Plex"

4/5

What do you like best about Coveo?

When I search I get what I am looking for on the first try Review collected by and hosted on G2.com.

What do you dislike about Coveo?

Took too long to implement and a few things were missed in the process but the COveo CSM sorted it out for us Review collected by and hosted on G2.com.

Sandeep V.

Senior Project Manager

Information Technology and Services

Enterprise (> 1000 emp.)

3/29/2022

"Coveo Enterprise Search"

4/5

What do you like best about Coveo?

Setting up an enterprise search at the site level becomes very easy with use of Coveo with an inbuilt framework for machine learning, templates and facets. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

I would say that there is nothing which I could dislike about the features offered by Coveo - In fact, there is so much to explore and learn with what Coveo offers. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

I highly recommend Coveo to someone looking for an enterprise search solution with less amount of coding. Coveo provides connectors to almost any source you can think of - websites, applications, documents etc. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

There are numerous problems we are solving with Coveo - Indexing multiple sites & Sources without many code changes - Building faceted search/filters by using OOTB Coveo templates - Schedule automated index refresh - Using Coveo's machine learning to build auto-suggestions Time to market is the ultimate benefit we have derived using Coveo besides the other features mentioned above. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

10/31/2022

"We use in support kb mgmt"

4/5

What do you like best about Coveo?

Simple integration within Salesforce. Case management and knowledge management. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

I do not use Coveo enough to have opinions about what I don't like. So far so good Review collected by and hosted on G2.com.

Verified User in Insurance

Enterprise (> 1000 emp.)

9/9/2022

"Seamlessly Improving Customer Experience"

5/5

What do you like best about Coveo?

Coveo has helped us improve customer experience within our search experience. The dynamic search results, integration with our current framework, and excellent support from the team has been a great help. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

There are no real downsides to Coveo. There is a large learning curve, but you have a supportive team to help you navigate some of those difficulties you may be experiencing. Review collected by and hosted on G2.com.

Verified User in Financial Services

Enterprise (> 1000 emp.)

12/7/2022

"Coveo Offers Functionality to Customize"

4.5/5

What do you like best about Coveo?

Coveo search results can be customized to show things like featured results or smart snippets. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

It takes time to understand all of the possible customization options and to figure what to prioritize. Review collected by and hosted on G2.com.

Amel B.

Product Owner - Digital Experience Coordinator

Mid-Market (51-1000 emp.)

6/14/2021

"Tool is very useful and easy to start using. It can be a bit complex to fully use all the features"

3.5/5

What do you like best about Coveo?

Qubit support is very responsive when we need help on an experience. We have been doing several pieces of training with Qubit developers, and every time, it has been very instructional, helpful, and we were able to put the advice into practice. We have improved a lot thanks to those. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

It can be hard to use and needs a lot of training - Some processes are missing from the documentation, for example, real examples on how to use the functionalities. The illustrations are often elementary and not adapted to the use we have of Qubit. The explanation of the packages as well is a bit light. Review collected by and hosted on G2.com.

Lauren A.

Digital Product Owner

Enterprise (> 1000 emp.)

Originally submitted 3/9/2021

"Positive and effective experiences created to enhance our existing ecommerce customer experience"

5/5

What do you like best about Coveo?

There are many things which I like about Qubit, first of all is the people - we have a supportive team at Qubit who we meet with biweekly as well as various strategy meetings throughout the year. In addition to the people, I like the ideas and creativity which their people bring to the table, their forward-thinking attitude of things we could try as a business is inspiring! As well as their own ideas, they also appreciate and will help us deliver anything we want to, Qubit are focused and driven to help us achieve our strategic objectives so will always support us on any plans which help us to achieve this. I enjoy the new things which Qubit want us to try, its great that their ideas align with our plans so we're all working on the same end goal! Qubit also have a brilliant support team, whether its the support team themselves or the sheer amount of support documents available. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

I think the only thing would be the communication, I think this could be improved to help us manage our business expectations. Review collected by and hosted on G2.com.

Recommendations to others considering Coveo:

Consider what you want to achieve, it is good to have your own plans of what you want to achieve as together with Qubit and their team you will be able to achieve your strategic goals. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

There are many things we're working on with Qubit, across personalisation and recommendations especially. Qubit are great for noticing an opportunity or problem and therefore using their software to fix these issues. Review collected by and hosted on G2.com.

Sean O.

Digital Analyst

Mid-Market (51-1000 emp.)

3/11/2021

"A great tool that delivers positive conversion and revenue uplift from a solid A/B test platform."

4.5/5

What do you like best about Coveo?

Qubit provides an easy to use interface meaning managing tests is quick and easy. Viewing results is also super efficient meaning we can quickly view the performance of a test and make strong business decisions off the back of this. The interface also has a clear layout with live, paused and archived sections. This helps me as a user easily manage the amount of tests I am running with a clear boundary between where my tests live. Another area I like within Qubit is the level of detail available when analysing each test on its own. It is great to be able to see splits by device to really understand where any A/B test is performing well or not so well. Review collected by and hosted on G2.com.

What do you dislike about Coveo?

A dislike is the 15 minutes processing time sometimes required to refresh the results of a test as this means results cannot be viewed instantly. A further dislike was the new "power" setting which I found harder to interpret as oppose to the old feature. Review collected by and hosted on G2.com.

What problems is Coveo solving and how is that benefiting you?

Qubit has helped resolve problems we had with pricing for the customer. Using a strong A/B test idea Qubit helped to bring to life a new pricing strategy on site which included displaying the actual code price for our promotions. This helped us realise the benefit of a substantial lift in conversion and revenue per visitor from this A/B test. Further problems Qubit have helped solve include leveraging our promotion messages to more visible areas on the website through using Qubit fired banner. Again, similar to the test above this had a positive uplift on our KPI's and so drove strong incremental gains for us. Review collected by and hosted on G2.com.

Adriano D.

UX Manager

Enterprise (> 1000 emp.)

6/11/2021

"A great A/B test and personalization tool and great customer support!"

4/5

What do you like best about Coveo?

Great personalization possibilities. A great team offering excellent support. We have weekly calls with them and they are very responsive. They're like an extension of our team. A user-friendly tool and interface to build experiences for devs Review collected by and hosted on G2.com.

What do you dislike about Coveo?

The need of devs to build experiences. Lack of flexibility and pre-existing widgets for non-dev teams. The time to build experiences can be a bit long. Review collected by and hosted on G2.com.