Coveo Reviews & Product Details

Best thing is flexibility of the tool you can apply any type of rule to our pipeline that really help to filter the data. Review collected by and hosted on G2.com.

Slowness is the major concern at Coveo. Review collected by and hosted on G2.com.

Ability to search across sources, integration with salesforce, quick answer to support questions. Review collected by and hosted on G2.com.

Difficulty in extracting data to measure success Review collected by and hosted on G2.com.

AI model and indexing from various sources Review collected by and hosted on G2.com.

I think we are not utilizing 100% of Coveo's capability, it would be great if they can send out quarterly suggestions based on our usage Review collected by and hosted on G2.com.

Find something fast on the website. Prior to Coveo it has taken forever to find products on the website and we had very unsatisfied customers. Review collected by and hosted on G2.com.

The time it takes to index the items on the website - Specifically, our stakeholders add some products to the website and they want to see it fast on the search results pages, and this doesn't happen if the indexing just completed. They will need to wait almost 6 hours to see the new item on the search results page (my understanding was the new item should index quickly, but this didn't happen in the real life) Review collected by and hosted on G2.com.

Coveo has helped us improve the search functionality on our website and has some advanced features. Review collected by and hosted on G2.com.

I think the customer relations could be improved and more help understanding the reporting. Review collected by and hosted on G2.com.

How easy it is to use, and how efficient the machine learning is. Review collected by and hosted on G2.com.

There isn't much to dislike; the only thing that hindered our go-live was the fast-changing technology improvements we had to account for during implementation. Though, that could be considered a positive. Review collected by and hosted on G2.com.

I like the public REST API specs. They make creative integration possible.

Support is quick and efficient, and customer reports also offer great insight. Review collected by and hosted on G2.com.

Version control for the configuration is barely supported and hard to use. Ideally, snapshots should be integrated/available in git. Review collected by and hosted on G2.com.

Coveo is a powerful search and personalization tool that is the engine powering our Digital Customer Experience. After configuration, the platform it just works! Review collected by and hosted on G2.com.

Initial configuration can be complex and the learning curve can be high for new developers and administrators. Promoting configurations between development/test/production environments involves much manual effort. Review collected by and hosted on G2.com.

Overall, easy to set up and integrate with our various sources. We now have a fully tailored search experience which we've received positive feedback for Review collected by and hosted on G2.com.

Lack of change auditing features, at times our success engagement was lackluster Review collected by and hosted on G2.com.

Coveo is a good business searching solution with strong integration capabilities. We integrated Coveo with Salesforce to help serve our internal and external users with searching large volumes of ticketing data. The search results are fast and the workflow is simple. I love the auto-population of results while users still typing the search keywords. Overall, it's smart searching across different sources is excellent. We also set up a knowledge base system using this platform, which is an excellent value add. Review collected by and hosted on G2.com.

Sorting and filtering options can be improved. Although it a powerful solution, sometimes you may feel that the search results are little less relevant. I will not hold it against them because we get the same feeling with Google occasionally. Review collected by and hosted on G2.com.