Countly Reviews & Product Details

Countly is a self-hosted product analytics and customer engagement platform: private product intelligence across all your data. It helps organizations understand and improve digital experiences by bringing product, customer, behavioral and AI data together in one place, with the option to run the whole platform on infrastructure you operate. What Countly does Product analytics: Countly collects product data from web apps, mobile apps, desktop apps, connected products and server-side systems through SDKs for iOS, Android, Web, Node.js, Flutter, React Native, Unity, C++, Java, Windows and HarmonyOS, plus APIs for custom ingestion. Start from a metric in Drill and follow it to the individual users behind it. Funnels, Flows and Cohorts show where users drop off and the paths they take instead. Dashboards come with templates, 30 chart types and dashboard-wide filters. Crash reporting and release intelligence: see regressions by app version, send them straight to Jira and alert the right team. Customer engagement: Journeys, push notifications, in-app messaging, surveys, ratings and A/B testing live in one Experience hub. The audience you discover in analytics is the audience you can act on: turn a drop-off into a cohort, trigger a Journey, deliver targeted in-app help and measure the results without leaving Countly. AI analytics: Cee, Countly's AI agent, answers plain-language questions about your data and shows the evidence. AI Analytics measures the adoption, cost, quality and performance of the AI features in your own product. You can also connect your own AI model, copilot or agent to Countly through MCP. Data privacy and self-hosting Self-host Countly on your own infrastructure, on-premises or in your own cloud. With self-hosting, your product data stays within the infrastructure you operate, and you decide where it is deployed. Countly's application-level governance extends to the infrastructure layer when you self-host. Countly is ISO 27001, ISO 27017 and ISO 27018 certified, SOC 2 Type II examined and a TISAX® participant, which is why it is used in finance, government, healthcare, automotive and other regulated industries. Scale and extensibility Countly is built for up to 100M monthly active users and billions of events, and extends with APIs, Hooks and plugins. Countly as an Amplitude alternative Countly is the self-hosted alternative to Amplitude. Both provide sophisticated product analytics; the fundamental difference is deployment. Countly Enterprise can be self-hosted on your infrastructure, while Amplitude is delivered as vendor-hosted SaaS.

Seller

Countly

Discussions

Countly Community

Languages Supported

German, English, Italian, Japanese, Korean, Dutch, Russian, Spanish, Turkish, Chinese (Simplified)

Overview by

Onur Alp Soner (Co-Founder & CEO at Countly)

Used by BBD and 2 others

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Pricing

Pricing provided by Countly.

Community Edition

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Countly Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Countly, and what problem is it built to solve?

Countly is a privacy-first, AI-ready digital analytics and customer engagement platform for capturing, analyzing, and acting on behavioral data across devices and deployment models. It is built for teams that want to own their data and control what is tracked, where it is stored, and how it is used.

What languages does Countly support?

Countly supports 10 languages, including Chinese (Simplified), Dutch, English, German, Italian, and others.

What company sizes and industries is Countly the best fit for?

Countly’s strongest fit in the reviewer mix is small businesses, with enterprise and mid-market teams also represented. The industries with the most representation include information technology and services, computer software, and internet.

Company size: Small businesses are most represented, followed by enterprise and mid-market teams.
Industry: Information technology and services has the strongest representation, with computer software and internet also represented.

What customer support options does Countly provide, and how do users find the overall support experience?

Countly’s support experience comes across as mixed, with positive comments about technical help alongside less favorable support evaluations. Users describe the support as helpful and responsive in some cases, while others rate their experience less positively.

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Diego T.

Solution Architect

Information Technology and Services

Enterprise (> 1000 emp.)

5/13/2016

"Very good software for Mobile Analytics"

4/5

What do you like best about Countly?

Very clear and cool interface, we used countly installed on premise and developed our Xamarin binding for their ios and android libs. The tool is clearly meant to be used for Mobile, not a web analytics adaptation. Review collected by and hosted on G2.com.

What do you dislike about Countly?

No wrappers for xamarin directly from countly (at least at the time) Review collected by and hosted on G2.com.

Recommendations to others considering Countly:

If you are looking for a good Mobile Analytics on premise and offers all the tools you need, countly is just the right tool. Do not use repurposed tools, they will always disappoint, just go for native mobile analytics. Review collected by and hosted on G2.com.

What problems is Countly solving and how is that benefiting you?

Tracking use of our apps globally, on an on premise server. Review collected by and hosted on G2.com.

Hammy H.

CEO

Small-Business (50 or fewer emp.)

1/26/2016

"Mobile Analytics Done Right"

4.5/5

What do you like best about Countly?

Really intuitive UX with easy-to-read display of complex information. Easily implemented solution, whether you're aiming to integrate it into a website or a mobile app. Review collected by and hosted on G2.com.

What do you dislike about Countly?

WE would really like the ability to change the colours of UI so that legally blind visually impaired users can read the information more easily, this is kind of a big deal to us when other services let us customize the dashboards as we please. A great place to draw inspiration from for this would be activeCollab's implementation of customization. Review collected by and hosted on G2.com.

Recommendations to others considering Countly:

Can't go wrong with giving the free tier a try, definitely recommend that all developers at least give Countly a try for this reason alone, even the free tier provides a generous amount of sessions and events. The pricing is exceptionally reasonable for the paid tiers considering you're getting real-time analytics of what can be an amazingly large amount of data to crunch.

The people who work at the company are very friendly and happy to answer any technical support queries you may have. Review collected by and hosted on G2.com.

What problems is Countly solving and how is that benefiting you?

In the past we were stuck with waiting 24 hours statistics to come in on a competitor's service. Real-time analytics mean that you can act and ride a wave of traffic, and as a magazine we can publish additional articles to maximize our views of new content. Review collected by and hosted on G2.com.

Mohammad Safwan W.

Software Engineer

Information Technology and Services

Small-Business (50 or fewer emp.)

6/9/2016

"A product developed for user screening"

4.5/5

What do you like best about Countly?

Shocking was the speed at which it updated the data on internet. It nearly took 1 minute maximum after an event was occurred. Review collected by and hosted on G2.com.

What do you dislike about Countly?

Although it tells at city level about the user's location but it should tell about the specific area too. Review collected by and hosted on G2.com.

Nicolson D.

Director

Information Technology and Services

Small-Business (50 or fewer emp.)

3/3/2016

"Countly is awesome, I have been using it since 3 years, and I keep adding analytic to my new apps"

5/5

What do you like best about Countly?

It was very basic analytic in the start, by as of now it has started to add many features, like the crash report, geo location, etc. Review collected by and hosted on G2.com.

What do you dislike about Countly?

There isn't anything I would dis like, but would like to have a report of my daily activity in email. Review collected by and hosted on G2.com.

Recommendations to others considering Countly:

Countly is the right choice as web is no longer the king in the market, it's all mobile, and native feature analytic isn't there yet. So countly wins here. Review collected by and hosted on G2.com.

What problems is Countly solving and how is that benefiting you?

I am using it mostly for analytic, but these days I am using it for crash reports generation. Review collected by and hosted on G2.com.

Devon A.

Graduate Research Assistant

Higher Education

Enterprise (> 1000 emp.)

6/2/2016

"Awesome dashboards"

3.5/5

What do you like best about Countly?

Easy to find and understand analytics, real-time data Review collected by and hosted on G2.com.

What do you dislike about Countly?

A bit heavy on the server requirements, only supports limited set of systems Review collected by and hosted on G2.com.

Verified User in Automotive

Mid-Market (51-1000 emp.)

6/2/2016

"Great tools for analysis"

4/5

What do you like best about Countly?

I like the way of the website permit to create graphic analysis Review collected by and hosted on G2.com.

What do you dislike about Countly?

Probably necessary to have more and more platform Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

4/20/2016

"Great"

4/5

What do you like best about Countly?

Nice user interface.

Nice segmentation of users, devices, phone models and regions Review collected by and hosted on G2.com.

What do you dislike about Countly?

Limited community edition features.

Limited multi filter capabilities.

Inconsistent custom logs Review collected by and hosted on G2.com.

Sean H.

Senior Mobile Application Development Engineer

Information Technology and Services

Enterprise (> 1000 emp.)

2/4/2016

"Great solution for analytics"

4/5

What do you like best about Countly?

Offers terrific support

Offers open source client _and_ server code Review collected by and hosted on G2.com.

What do you dislike about Countly?

Dashboard UX is not as polished as more expensive solutions but it's certainly sufficient for collecting metrics Review collected by and hosted on G2.com.

Verified User in Utilities

Small-Business (50 or fewer emp.)

3/28/2016

"Useful tool for my mobile applications"

3.5/5

What do you like best about Countly?

I'm relatively new to countly, but I found a really comprehensive statistics software for my mobile application. The panel looks fantastic and the server is open source too. Review collected by and hosted on G2.com.

What do you dislike about Countly?

too much IOS oriented, poor documentation for android platform Review collected by and hosted on G2.com.