--- title: Kaily.ai Reviews meta_title: 'Kaily.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 10 reviews by the users' company size, role or industry to find out how Kaily.ai works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 10 scale: '5' date_modified: '2026-06-24' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Kaily.ai Reviews **Vendor:** Kaily.ai **Category:** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) **Average Rating:** 4.8/5.0 **Total Reviews:** 10 ## About Kaily.ai Kaily.ai is your conversational AI agent, designed to work like a teammate, not just a chatbot. Businesses of all sizes use Kaily to deliver personalized, interactive experiences through natural language conversations across websites, apps, WhatsApp, email, and voice. Powered by advanced language models like GPT-4o, Claude, Gemini, and Llama, Kaily understands intent, responds in context, and guides users through tasks in a chat window. From resolving support issues to capturing leads and scheduling meetings, Kaily makes conversations feel seamless and human-like while helping teams handle more with less effort. What Kaily can do Automate and support key customer journeys, including: - Lead capture and qualification - Demo and meeting scheduling - Multilingual customer support - Order tracking and status updates - FAQ and knowledge base assistance Why teams choose Kaily - Omnichannel conversations: Engage on web, mobile, WhatsApp, email, and more. - Smooth agent handover: AI assists on initial queries with seamless human takeover when needed. - Custom workflows: Automate everyday processes like ticketing, order lookups, and appointment booking. - Code-free customization: Configure Kaily’s personality, flows, and styling without writing code. - Powerful integrations: Connect with CRMs, e-commerce platforms, helpdesks, and calendars. - Enterprise-ready: GDPR, SOC 2, ISO 27001 certified, role-based access, and dedicated support. - Industry-specific models: Retail and e-commerce, education, healthcare, finance, travel, and more. The benefits - Provide instant, personalized assistance in natural conversations 24/7. - Engage customers in chat, voice, and video for a complete experience. - Proactively engage visitors and convert them into customers. - Automate repetitive queries to free up your team. - Gain insights from chat data to improve engagement. - Scale customer interactions without scaling costs. ## Kaily.ai Pros & Cons **What users like:** - Users value the **easy integrations** of Kaily.ai, enabling quick and seamless deployment of chatbots across platforms. (3 reviews) - Users value the **seamless AI integration** of Kaily.ai, enhancing their workflows and automating tasks effortlessly. (2 reviews) - Users value the **seamless integration** of various data sources in Kaily.ai's chat features, enhancing customer experience effortlessly. (2 reviews) - Users find Kaily.ai **easy to use** , enabling quick chatbot integration and enhancing coding efficiency with real-time error checking. (2 reviews) - Users value the **end-to-end integrations** of Kaily.ai, enhancing their workflow across popular platforms effortlessly. (2 reviews) - Users appreciate the **automation capabilities** of Copilot.Live, making coding faster and reducing errors significantly. (1 reviews) - Chatbot Development (1 reviews) - Customer Support (1 reviews) - Customizability (1 reviews) - Customization (1 reviews) **What users dislike:** - Users experience **delayed response** with Kaily.ai, facing lag and irrelevant answers that can be frustrating. (2 reviews) - Users are frustrated by the **lack of WhatsApp integration** , which they feel would significantly enhance the product. (1 reviews) - Users experience **slow loading** issues with Kaily.ai, leading to frustration during searches and results retrieval. (1 reviews) - Users experience frustrating **slow performance** due to lag between search and result, impacting usability. (1 reviews) - Users experience **unreliable service** with Kaily.ai due to frequent downtime and irrelevant error responses. (1 reviews) ## Kaily.ai Reviews ### 1. Mt take on Copilot.Live **Rating:** 4.0/5.0 stars **Reviewed by:** Leonardo S. | Architect - Software Development, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about Kaily.ai?** After using it for a while, I can mention these: First, about customization options: found many options for customization, like chatbot's appearance to match any brand . Really appreciate the straightforward setup process. Seamless Integration: The platform integrates well with various data sources, that let's me enjoy efficient deployment of chatbots. Customer Support is also great, it really improved the overall user experience . **What do you dislike about Kaily.ai?** Like any AI, I experimented occasional irrelevant responses. I was looking for whatsapp integration, could not see one. **What problems is Kaily.ai solving and how is that benefiting you?** POC that is available 24/7 to help customers without requiring a live agent. Integrates with my POC help center or documentation to provide contextual answers. ### 2. effort less management software **Rating:** 5.0/5.0 stars **Reviewed by:** RAJENDRA P. | General Manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Kaily.ai?** I trained the Copilot on all my FAQs in my hospital website , it seamlessly intrigrataes various data sources to deploy my chatbot. nice optins **What do you dislike about Kaily.ai?** nothing like that , ensure all questions are answered and a report for the eod should be prepared apart from dash board **What problems is Kaily.ai solving and how is that benefiting you?** simple FAQ handled very neatly , loved its reply time ### 3. Copilot review for users **Rating:** 4.0/5.0 stars **Reviewed by:** Sai K. | Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Kaily.ai?** The copilot bot can help in many tasks in the side of development and solving queries in real time **What do you dislike about Kaily.ai?** The data it gives sometime is irrelevant and the data is not same always it changes time to time **What problems is Kaily.ai solving and how is that benefiting you?** It handles many tasks but for the mathematical relations and some realtime updates it fails to update ### 4. Excellent Virtual assistant for web and app design and development **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2025 **What do you like best about Kaily.ai?** Copilot live is a dynamic Virtual assistant End to end integration of populat platforms as open Ai, AutoML One stop solution for all office suite **What do you dislike about Kaily.ai?** Downtime, sometimes we get errors or irrelevant responses to the queries raised **What problems is Kaily.ai solving and how is that benefiting you?** Automation, building fully integrated macros With the copilot it’s utmost feasible and flexible to build the fully automated excel dashboards in a very short timeframe ### 5. Really helpful for testing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 18, 2025 **What do you like best about Kaily.ai?** by using this while testing i can make code error less which saves the time and if the code had some error in that i also get a quick review of code and see what wrong with the given code **What do you dislike about Kaily.ai?** its bit slow in process some time it takes a lot of time to review the code which is bit headache some time **What problems is Kaily.ai solving and how is that benefiting you?** when i get code for testing it takes lots of times to review the code but by using copilot.live chatbot i can review the code quickly and move on to the next one ### 6. I like the interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 13, 2025 **What do you like best about Kaily.ai?** As data scientist it is very useful while coding that makes my work easy and faster, plus it can also check the code in real time which makes the code more error less **What do you dislike about Kaily.ai?** their is some lag between search and result which is bit headache sometime **What problems is Kaily.ai solving and how is that benefiting you?** sometimes while after running code we encounter error to find that error takes time but using Copilot.live we can predict the error before hand and make the necessary changes and save time and efforts ### 7. Seamless Integration and User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Celestine A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2024 **What do you like best about Kaily.ai?** The upsides of Copilot.Live are the seamless integration, setup and user experience and more importantly, customer support **What do you dislike about Kaily.ai?** The cost element for full branding should be reconsidered **What problems is Kaily.ai solving and how is that benefiting you?** Lead generation and course registration solutions and the fact that it offers a backend solution ### 8. Easy to build own Copilot **Rating:** 5.0/5.0 stars **Reviewed by:** Abhay G. | Engineering Manager - 1, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2024 **What do you like best about Kaily.ai?** CoPilot.Live platform excels in enhancing our customer experience through easy to setup generative AI chatbot. Their recent pricing reduction really help our startup business . Personalized theme matches our brand. datasource sync stand out as major advantages for us to avoid manually updating it as our documentation changes **What do you dislike about Kaily.ai?** They are yet to have WhatsApp integration that we are looking for. This will be great addition. Overall it's worth as per pricing. **What problems is Kaily.ai solving and how is that benefiting you?** No code setup of custom ChatGPT for our business which help assisting our users. ### 9. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Shreyash S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Kaily.ai?** Easy to use and anyone can get their chatbot integrated within the system in no time **What do you dislike about Kaily.ai?** Nothing to mention. They are doing great **What problems is Kaily.ai solving and how is that benefiting you?** It is a platform where you can create Copilots. Think of a Copilot as your own chatGPT enabled chatbot for which you don't need to learn coding. These Copilots use the data you provide and can help you answer questions by simply interacting with them. Moreover, you can embed these chatbots on your website for better user engagement. ### 10. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2024 **What do you like best about Kaily.ai?** I like the features they are giving in the standard plan. I have been playing with Copilots by connecting my website or PDFs to ask multiple questions, and it always works!!! Very easy to integrate and implement it on my website too... **What do you dislike about Kaily.ai?** Nothing so far. But I'll come back and edit this if I do. **What problems is Kaily.ai solving and how is that benefiting you?** Helps address users with their queries who come on my websites. - [View Kaily.ai pricing details and edition comparison](https://www.g2.com/products/kaily-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+00%3A25%3A14+-0500&secure%5Bsession_id%5D=bd07a06a-25b9-4e65-9283-b3cc43e1893e&secure%5Btoken%5D=23e31a36c9ff7b3dee3d2d7a911b8a04b26b9a83b18aeda510de101796c3837f&format=llm_user) ## Kaily.ai Features **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Kaily.ai Alternatives - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (413 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,624 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,706 reviews)