--- title: Contaque Reviews meta_title: 'Contaque Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Contaque works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 2 scale: '5' date_modified: '2026-07-17' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Contaque Reviews **Vendor:** Avissol **Category:** [Contact Center Software](https://www.g2.com/categories/contact-center) **Average Rating:** 5.0/5.0 **Total Reviews:** 2 ## About Contaque Contaque is a call center solution which embraces internet and open source technology that integrates with your existing voice and data systems. ## Contaque Pros & Cons **What users like:** - Users value the **supportive and involved team** at Contaque, appreciating their openness to feedback and options. (1 reviews) ## Contaque Reviews ### 1. Exceptional Support and Openness to Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** archana o. | Vice President - Head Customer service , Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2025 **What do you like best about Contaque?** The team is supportive and involved, always open to exploring feedback and considering different options. **What do you dislike about Contaque?** I would like to see more AI-related features that can help automate the results and output. Adding such capabilities would make the process more efficient and streamlined. **What problems is Contaque solving and how is that benefiting you?** Since this is a cloud-based service, the work can be managed without needing to allocate dedicated space on the premises. ### 2. Contaque Dialer **Rating:** 5.0/5.0 stars **Reviewed by:** Bijay Prasad S. | Senior Executive - Systems, Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2023 **What do you like best about Contaque?** Contaque is the best Contact Center Solution for small & medium-based businesses. It provides multiple features like predictive Dialing, ACD, IVR, Call recordings, etc. **What do you dislike about Contaque?** Contaque is not so good for integration with 3rd party tools like CRM, for example: Salesforce, ServiceNow, and Inhouse based CRM. High-level customization features need to be improved. **What problems is Contaque solving and how is that benefiting you?** Contaque Contact center solution provides features that help small, and medium size businesses run their contact center smoothly. Features like IVR, Call routing, Call recordings solution, Predictive Dialing, Multiple campaigns, and Remote login for Agents are benefiting the business. - [View Contaque pricing details and edition comparison](https://www.g2.com/products/contaque/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+15%3A27%3A12+-0500&secure%5Bsession_id%5D=49516614-37b3-40a4-b344-ba2a22ae095b&secure%5Btoken%5D=7378a50753da68483ed85dc423b52f17164bf633fac7283d706827459c3d02dd&format=llm_user) ## Contaque Features **** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution - Call Transfer - Contact Management - Call Center Management - Multi-Channel Management - Survey/Poll Management - Campaign Management - Call List Management **Generative AI** - AI Text-to-Speech - Generative AI **Generative AI** - AI Text-to-Speech - Generative AI **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data - Predictive Dialer - Automated Routing - Real-Time Analytics - Reporting/Analytics **Workforce Management** - Call Monitoring - Performance Evaluation - Real-Time Monitoring **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Computer Telephony Integration - Multi-Language **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Third-Party Integrations - Social Media Integration - Computer Telephony Integration **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment - Callback Scheduling - Activity Dashboard - Call Reporting **Administrative** - Call Recording - Reporting & Dashboards - Call Reporting **** - API - Alerts/Notifications - Call Transfer - Data Import/Export - Call Scripting - Interaction Tracking - Collaboration Tools - Call Monitoring - Customizable Reports - Contact Management - Activity Tracking - Automatic Call Distribution - Contact Database - Chatbot - Call Center Management - Performance Management - Call Tracking - CRM - Reporting & Statistics - Quality Management - Agent Interface - Queue Management - Customer History - Voice Mail - Monitoring - Call List Management - Chat/Messaging - Workforce Management - Campaign Management - AI Copilot - Email Management - Caller ID - Multi-Channel Communication - Real-Time Monitoring **** - Chat/Messaging - Multi-Channel Communication - Customer History - Alerts/Notifications - Real-Time Analytics - Phone Key Input - Call Logging - Customizable Reports - Real-Time Data - AI Copilot - CRM - Reporting & Statistics - Activity Tracking - Live Chat - Call Scripting - Contact Database - Voice Mail - Voice Customization - API - Call Tracking - SMS Messaging - Callback Scheduling - Caller ID - Predictive Dialer - Surveys & Feedback - Auto-Dialer - Pre-recorded Messages - Real-Time Notifications - Multiple Scripts - Interaction Tracking - Call Disposition ## Top Contaque Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,572 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,361 reviews)