# Conga CLM Reviews **Vendor:** Conga **Category:** [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) **Average Rating:** 4.3/5.0 **Total Reviews:** 617 ## About Conga CLM Conga CLM turns contracts into dynamic, data-rich assets that accelerate execution, reduce risk, and improve compliance. It unifies every contract and team in one system, centralizing data and embedding automation and AI-driven insights for smarter decisions. Built for industries like Healthcare and Life Sciences, Technology, Financial Services, and Manufacturing, Conga CLM meets organizations where they are and scales as needs grow. The platform automates intake, review, approval, and signature workflows, enables self-service contracting, and provides a secure, searchable repository with real-time dashboards and analytics. AI validates clauses, scores risk, and tracks obligations, while integrations with CRM, ERP, and procurement systems eliminate silos. Conga delivers responsible AI paired with human oversight for accuracy and compliance, creating one connected workflow across the revenue lifecycle to reduce manual work and accelerate business outcomes. Conga CLM delivers on the promise of One CLM. Every team. Every contract. It unifies Legal, Procurement, and Sales in a single platform, eliminating silos and creating one connected workflow across the revenue lifecycle. Every contract is centralized in a secure, searchable repository, turning static documents into structured data for real-time visibility, dashboards, and analytics. Conga CLM accelerates execution with automated intake, review, approval, and signature workflows, while enabling self-service contracting to reduce legal bottlenecks. AI validates clauses, scores risk, and tracks obligations to enforce compliance and reduce audit exposure. Seamless integration with CRM, ERP, and procurement systems ensures consistency and speed across the business. With responsible AI, intuitive design, and enterprise-grade scalability, Conga CLM empowers organizations to manage complex contract processes confidently and adapt as needs evolve. ## Conga CLM Pros & Cons **What users like:** - Users find Conga CLM to be extremely **easy to use** , enabling seamless contract management and effective integration. (83 reviews) - Users appreciate the **efficiency** of Conga CLM, benefiting from streamlined workflows and reduced setup times. (61 reviews) - Users appreciate the **flexibility and seamless integration** of Conga CLM, enhancing document management and user productivity. (61 reviews) - Users value the **enhanced contract management** features of Conga CLM, benefiting from AI and seamless integrations. (59 reviews) - Users appreciate the **seamless integration** of Conga CLM with Salesforce, enhancing user management and workflow automation. (45 reviews) - Document Management (44 reviews) - Users value the **time-saving automation** in Conga CLM, significantly reducing manual tasks and enhancing overall efficiency. (42 reviews) - Customer Support (38 reviews) - Automation (37 reviews) - Easy Integrations (35 reviews) **What users dislike:** - Users find the **steep learning curve** of Conga CLM challenging, impacting adoption and ease of use. (32 reviews) - Users find the **learning curve steep** for Conga CLM, requiring additional support for configuration and advanced features. (29 reviews) - Users experience **slow performance** with Conga CLM, especially when handling large documents, impacting efficiency and productivity. (26 reviews) - Users find that **Conga CLM can be time-consuming** due to performance lags, especially with complex contract generation. (26 reviews) - Users find the **initial setup overly complex** , requiring advanced skills or dedicated support for proper configuration. (23 reviews) - Learning Difficulty (22 reviews) - Slow Loading (22 reviews) - Feature Usability (21 reviews) - Limited Customization (21 reviews) - Users find the **poor interface design** of Conga CLM frustrating, making simple tasks unnecessarily complicated and time-consuming. (21 reviews) ## Conga CLM Reviews ### 1. Conga CLM: Simplifying Contract Creation, Execution, and Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ankita K. | PACKAGE CONSULTANT-SALESFORCE, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Conga CLM?** Here are a few **newer (or increasingly noticeable) things about Conga CLM that I like**, especially compared to how CLM tools used to feel: * **Improved contract authoring experience** The clause library and template management feel more structured and reusable, making it easier to standardize language while still allowing flexibility where needed. * **Better automation across the contract lifecycle** More steps—request intake, approvals, versioning, and execution—can now be automated end to end, reducing manual handoffs and email-driven processes. * **Stronger Salesforce alignment** The tighter integration with Salesforce objects (Accounts, Opportunities, custom objects) makes contracts more contextual and easier to track alongside deals. * **Enhanced visibility and reporting** Contract status, bottlenecks, and key milestones (like expirations and renewals) are easier to surface, which helps with proactive contract management. * **Clause and obligation control** The ability to manage fallback clauses, conditional language, and obligations improves compliance and reduces legal risk. * **Scalability beyond legal teams** CLM is increasingly usable by sales, procurement, and operations—not just legal—without sacrificing governance. Overall, what I like most is that Conga CLM is moving from being just a **contract repository** to a more complete **contract lifecycle platform** that supports speed, compliance, and visibility at the same time. **What do you dislike about Conga CLM?** Yes—while **Conga CLM** is solid, there are a few areas where it can improve to make the experience even better: **• Usability & user experience** Some screens and workflows can feel clunky or unintuitive, especially for non-legal users. Improved UI and clearer navigation would help adoption across teams. **• Onboarding & training** Given its capabilities, better in-product guidance, tutorials, and contextual help could reduce the learning curve for admins and business users. **• Workflow flexibility** More dynamic and easily configurable workflows (without heavy admin support) would let teams tailor approval and review paths faster. **• Reporting & dashboards** While contract reporting exists, richer, more customizable dashboards and analytics—in line with modern BI experiences—would help teams spot trends and risks faster. **• Template & clause management** Even though libraries exist, more intelligent suggestion tools or easier reuse/search features would help authors find the right language quickly. **• Performance at scale** For very high volumes of contracts or large orgs, performance can lag—optimizations here would help speed up contract creation and search. **• Integration ecosystem** Expanding prebuilt integrations with more third-party systems (eSignature alternatives, CLM data in BI tools, ERP/finance) could reduce the need for custom builds. In short, Conga CLM could improve by becoming **more intuitive, easier to customize, and more performance-optimized**—especially for users outside legal who interact with contracts daily. **What problems is Conga CLM solving and how is that benefiting you?** Conga CLM automates the creation of contracts by using pre-approved templates, clauses, and terms, which are consistent across all contracts. It provides real-time visibility into the contract lifecycle, allowing users to track the status of each contract, identify overdue approvals, and monitor contract performance. Conga CLM automates and streamlines the approval process by setting up customizable workflows and notifications to ensure that contracts are reviewed and approved quickly by the appropriate stakeholders **Official Response from Haley Roussell:** > It's great to hear that Conga CLM is automating the creation of contracts and providing real-time visibility into the contract lifecycle, ultimately streamlining the approval process for you. Please consider joining or view our Conga Customer Community for additional support and resources: https://bit.ly/3JWuPCl ### 2. Streamlines Contract Management, But Setup Can Be Challenging **Rating:** 5.0/5.0 stars **Reviewed by:** Bhagirath P. | Salesforce Team Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Conga CLM?** What I like best about Conga CLM is its ability to streamline the entire contract lifecycle — from creation to negotiation, approval, and e-signature — all in one place. The automation of workflows, clause library, and seamless Salesforce integration make contract management much faster and more accurate. It’s user-friendly, reduces manual errors, and provides complete visibility into contract status and compliance tracking **What do you dislike about Conga CLM?** What I dislike about Conga CLM is that the initial setup and configuration can be quite complex, especially for new users. Customization often requires technical expertise, and the learning curve can be steep at first. Additionally, large document processing can sometimes slow down performance. However, once it’s properly configured, the platform works very efficiently **What problems is Conga CLM solving and how is that benefiting you?** Conga CLM is solving the problem of manual and time-consuming contract management. It automates contract creation, approval workflows, and tracking, which helps reduce human errors and speeds up the entire process. The integration with Salesforce ensures all contract data stays accurate and easily accessible. This has improved collaboration between teams, increased compliance, and provided better visibility into contract performance and renewals ### 3. Streamlined Contract Management with Conga CLM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Conga CLM?** I appreciate Conga CLM because it helps us in creating contracts with good version control and ease of use. I like the version control and standardized language in the system as it enhances my experience by simplifying drafting and redlining the contracts. It ensures that our multiple person processes don’t confuse the group when using multiple versions of the contracts and ensures all of us use the same language. **What do you dislike about Conga CLM?** The creation of templates and contract forms is obscure and requires too much hand coding in difficult ways. I would like the various systems to be linked better, so I can use menus instead of typing in information stored elsewhere. **What problems is Conga CLM solving and how is that benefiting you?** I use Conga CLM for contract drafting and maintenance, which assists us by offering good version control and ease of use, ensuring consistency across teams. **Official Response from Kristina Tauber:** > We appreciate your positive feedback about the contract tracking and template creation features. We apologize for any frustration you experienced during the setup process. Your input is valuable, and we will use it to enhance the user experience. Please consider joining our Conga Customer Community for additional support and resources: https://bit.ly/3JWuPCl ### 4. Versatile Document Generation Options for Every Scenario **Rating:** 5.0/5.0 stars **Reviewed by:** Chintan S. | Salesforce Developer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Conga CLM?** The amount of options that Conga CLM provides for generating and sending documents is what I like, as for different scenarios, you can use different processes. **What do you dislike about Conga CLM?** With large documents, Conga CLM sometimes becomes slow, and that frustrates us as we require quick generation and processing of documents for our business. **What problems is Conga CLM solving and how is that benefiting you?** Conga CLM solves major contract-management challenges like slow manual drafting, scattered files, inconsistent terms, risky version control, and lack of visibility across contract stages. It centralizes all contracts, templates, and clause libraries in one system, automates workflows for drafting-to-signature, and integrates deeply with platforms like Salesforce to eliminate manual data entry. As a result, users benefit from faster deal cycles, fewer legal risks, better compliance, improved collaboration between sales, legal, and procurement, and full visibility into contract status, obligations, and renewals—ultimately improving revenue speed and operational efficiency. ### 5. Fast Sync and Powerful AI, But Integration Setup Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** vinit s. | Senior Technical Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Conga CLM?** The synchronization of documents from Conga Platform to CLM is super fast and that is the reason we are utilizing its AI features. It supports two-way sync from Platform to CLM and from CLM to Platform which is great, as we can create a sync from either side and get the required data. **What do you dislike about Conga CLM?** The integration between CLM and Platform is not smooth, as we are facing multiple issues related to document and data synchronization. The documentation does not have enough details on how to perform this configuration, requiring us to reach out to Conga Support every time we need to refresh an environment and reconfigure it again. **What problems is Conga CLM solving and how is that benefiting you?** Conga CLM is a great product, and now Conga has its own CLM on the Conga Platform where AI capabilities have been added. From Salesforce, the document goes to the platform and is processed via AI to fetch the required fields and important clauses, and then it moves back to Salesforce. The AI capabilities are limited, but at least they are available. ### 6. Conga CLM - revolutionary solution for contract management **Rating:** 5.0/5.0 stars **Reviewed by:** Ankita K. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2025 **What do you like best about Conga CLM?** Here are a few **newer (or increasingly noticeable) things about Conga CLM that I like**, especially compared to how CLM tools used to feel: * **Improved contract authoring experience** The clause library and template management feel more structured and reusable, making it easier to standardize language while still allowing flexibility where needed. * **Better automation across the contract lifecycle** More steps—request intake, approvals, versioning, and execution—can now be automated end to end, reducing manual handoffs and email-driven processes. * **Stronger Salesforce alignment** The tighter integration with Salesforce objects (Accounts, Opportunities, custom objects) makes contracts more contextual and easier to track alongside deals. * **Enhanced visibility and reporting** Contract status, bottlenecks, and key milestones (like expirations and renewals) are easier to surface, which helps with proactive contract management. * **Clause and obligation control** The ability to manage fallback clauses, conditional language, and obligations improves compliance and reduces legal risk. * **Scalability beyond legal teams** CLM is increasingly usable by sales, procurement, and operations—not just legal—without sacrificing governance. Overall, what I like most is that Conga CLM is moving from being just a **contract repository** to a more complete **contract lifecycle platform** that supports speed, compliance, and visibility at the same time. **What do you dislike about Conga CLM?** Yes—while **Conga CLM** is solid, there are a few areas where it can improve to make the experience even better: **• Usability & user experience** Some screens and workflows can feel clunky or unintuitive, especially for non-legal users. Improved UI and clearer navigation would help adoption across teams. **• Onboarding & training** Given its capabilities, better in-product guidance, tutorials, and contextual help could reduce the learning curve for admins and business users. **• Workflow flexibility** More dynamic and easily configurable workflows (without heavy admin support) would let teams tailor approval and review paths faster. **• Reporting & dashboards** While contract reporting exists, richer, more customizable dashboards and analytics—in line with modern BI experiences—would help teams spot trends and risks faster. **• Template & clause management** Even though libraries exist, more intelligent suggestion tools or easier reuse/search features would help authors find the right language quickly. **• Performance at scale** For very high volumes of contracts or large orgs, performance can lag—optimizations here would help speed up contract creation and search. **• Integration ecosystem** Expanding prebuilt integrations with more third-party systems (eSignature alternatives, CLM data in BI tools, ERP/finance) could reduce the need for custom builds. In short, Conga CLM could improve by becoming **more intuitive, easier to customize, and more performance-optimized**—especially for users outside legal who interact with contracts daily. **What problems is Conga CLM solving and how is that benefiting you?** Conga CLM (Contract Lifecycle Management) addresses a variety of challenges organizations face when managing contracts, improving efficiency, reducing risks, and ensuring compliance. **Official Response from Haley Roussell:** > Thank you for your feedback. We understand that integration can sometimes be challenging, and we are continuously working to improve the user experience and make the solution more user-friendly. Please consider joining or view our Conga Customer Community for additional support and resources: https://bit.ly/3JWuPCl ### 7. Seamless Salesforce Integration and Powerful Contract Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Amey G. | Salesforce Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about Conga CLM?** The native integration with Salesforce is far and away the best feature. Being able to trigger a complex contract directly from an Opportunity record without flipping between browser tabs is a massive time-saver. I also highly value the X-Author for Word add-in; it allows our Legal team to stay in Microsoft Word for redlining while ensuring all those changes sync back to the Salesforce 'Source of Truth' automatically. The recent updates to the AI-driven Contract Intelligence (CCI) have also made third-party paper review significantly faster by highlighting high-risk clauses instantly **What do you dislike about Conga CLM?** The initial implementation and configuration are undeniably complex. It is not a 'plug-and-play' solution and usually requires a dedicated consultant or a very advanced Salesforce Admin to set up the initial templates and logic. The UI can also feel a bit cluttered and 'legacy' in certain administrative areas compared to some of the newer, lightweight CLM startups. Additionally, we've noticed that very large document packages can sometimes cause performance lag during the generation and sync process **What problems is Conga CLM solving and how is that benefiting you?** Before Conga, our contract process was a mess of version-control issues and 'email ping-pong' between Sales and Legal. Conga CLM has centralized our repository, meaning anyone with the right permissions can see exactly where a contract sits in the approval pipeline. It has solved the problem of manual data entry errors by pulling data directly from Salesforce fields into templates. The biggest benefit has been the reduction in cycle time; we’ve cut our average contract turnaround from two weeks to just a few days, which directly accelerates our time-to-revenue. ### 8. Fast Document Generation, But Template Management Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Rushabh S. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Conga CLM?** We like Conga CLM’s Template Versioning functionality where we are able to manage separate versions of the same template while also allowing us to choose which version we need to utilize during document generation. Document Generation process is also super fast. **What do you dislike about Conga CLM?** For Conga CLM, to manage templates we use X-Author for Contracts tool, which is very slow and makes the task of creating these templates very tedious and complex. Many formatting issues occur due to the X-Author not being able to handle formatting properly. **What problems is Conga CLM solving and how is that benefiting you?** Our document generation was very slow but now with the help of Conga CLM we are able to generate several documents within a very short period of time. Versioning feature of CLM helps us to maintain several versions of same template allowing us to select a specific version for specific scenario. ### 9. Streamlined E-Signature, Room for Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Kevin P. | Director - PMO, Salesforce and Performance Consulting BUs, Enterprise (> 1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Conga CLM?** I find Conga CLM makes it much easier and faster to formalize our sales process and close deals. It's very easy to generate SOWs and MSAs and then route them for signature. I definitely value the e-signature routing feature because it makes it very easy to capture signatures quickly. The initial setup was fairly easy since it can be installed as an AppExchange app right within Salesforce. **What do you dislike about Conga CLM?** While routing for e-signature is easy, it requires a lot of manual steps to setup a document for signature. I wish there was more AI-injected into the process to suggest the signers and pull in the required information automatically instead of manually. **What problems is Conga CLM solving and how is that benefiting you?** I use Conga CLM to create SOWs and MSAs and initiate e-signature requests, which makes it faster to formalize our sales process and close deals. ### 10. Doc Assembly Rulesets Make Document Generation Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Tanuruddh P. | Full Stack Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Conga CLM?** Conga CLM offers a range of highly useful features, and one of them is Doc Assembly Ruleset feature. This feature automatically selects the right clauses and attachments based on predefined rules. It makes document generation so much smoother and saves me from manually checking every detail. The flexibility to control what gets added through rulesets and dynamic sections is a big plus. **What do you dislike about Conga CLM?** The initial setup of CLM is technical and little time-consuming. It took me a while to understand how CLM and X-Author settings work together. But Once I familier, it becomes much easier to use. **What problems is Conga CLM solving and how is that benefiting you?** It has significantly reduced the time we spend generating contracts and proposals. The accuracy and consistency have improved a lot. Overall, it’s helped our team work faster, stay compliant, and deliver documents more efficiently. ### 11. AI-Powered Agreement Creation—A Game-Changer with Conga CLM **Rating:** 5.0/5.0 stars **Reviewed by:** Anand P. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Conga CLM?** Conga CLM now supports AI features, which is a huge achievement for this product. For the AI feature, we need to purchase the Conga Platform, which is a separate product, and it will extract content from our documents and create agreements automatically — this is exactly what we needed. **What do you dislike about Conga CLM?** It is not good that, just to use this AI feature offering of CLM, we are asked to purchase the Conga Platform, as this is an extra product we need to have to use the AI features of CLM. **What problems is Conga CLM solving and how is that benefiting you?** Previously, we used to create an Agreement and then enter some custom field details and generate a document out of it. Now, we just upload a document, and it automatically creates the document in the Conga Platform and syncs it back to Salesforce automatically. ### 12. Streamlined Contract Management with Seamless Salesforce Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Drash G. | Associate Consultant , Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Conga CLM?** I really like how Conga CLM keeps the whole contract process organized and hassle-free. Approvals, versions, templates, and compliance are all handled smoothly, and being connected through Salesforce means nothing slips through the cracks. It's flexible enough to work even in complex setups, and every new update makes it easier for users. Approvals are super useful because they make sure the right people sign off at the right time so nothing gets stuck or overlooked. Versions and templates save a ton of time and reduce errors since teams are always working with the latest, approved content. Compliance features give everyone confidence that contracts follow the right rules and guidelines. The Salesforce integration is a game changer; it keeps all the contract data tied to the right accounts and opportunities, so nothing gets lost and everything stays organized. **What do you dislike about Conga CLM?** Honestly, there aren't many downsides, but a few things could be smoother. Onboarding can feel a bit tricky for new users because there's a lot to learn, and the documentation could be clearer with more step by step examples. Sometimes, exploring advanced features means leaning on support or admins, though support always does a fantastic job helping out. a few more self service tools or guided in app learning would make it easier for teams to get confident on their own. **What problems is Conga CLM solving and how is that benefiting you?** I use Conga CLM to manage contracts faster and with accuracy, solving bottlenecks by centralizing everything. It streamlines approvals, ensures compliance, automates tasks, and enhances collaboration while keeping us organized. ### 13. Conga CLM Review **Rating:** 4.0/5.0 stars **Reviewed by:** Ankit S. | Senior Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about Conga CLM?** What I appreciate most about Conga CLM is the wide range of options it offers for generating and sending documents. Depending on the scenario, you can choose from various processes, which makes it very adaptable to different needs. **What do you dislike about Conga CLM?** When working with large documents, Conga CLM can occasionally become sluggish, which is frustrating since our business depends on the fast generation and processing of documents. **What problems is Conga CLM solving and how is that benefiting you?** Without standard templates, clause libraries, central visibility of obligations (e.g., renewals, expiries, termination rights), organisations face legal, financial and reputational risk. With templates, pre-approved clause libraries, automated workflows and integration (e.g., with CRM like Salesforce), contracts can be generated, negotiated, approved and signed more quickly. This means you (or your team) spend less time chasing paperwork and more time on value-added work. ### 14. Amazing pruduct Conga CLM **Rating:** 5.0/5.0 stars **Reviewed by:** Andrei P. | Pricing Intern, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Conga CLM?** Conga CLM has really helped us bring structure to our contract process. It’s reliable, fast, and simple to manage inside Salesforce. We’ve been using Conga for a few years now, and it continues to deliver great value. Their support and account teams are very professional and approachable. **What do you dislike about Conga CLM?** UI customization could be a bit more flexible. Like, we can not customize UI for send for review page. Advanced automation features can take some extra setup time. **What problems is Conga CLM solving and how is that benefiting you?** What stands out the most for me is the parallel review feature, which has made the contract review process much smoother. It allows multiple parties to review a contract simultaneously without any manual intervention and once the review is complete, the final document is automatically retrieved in the Salesforce agreement which is fantastic. ### 15. Automation and Integration That Transformed Our Policy and Contract Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Angela W. | Manager, Actuarial Stop Loss, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Conga CLM?** The gained efficiencies, automation and integration potential of this product has had a significant impact on the way we issue policies and negotiate contracts. We use APIs in real time and through RPA technology 3-times a day to pull data for contracts 24/7. **What do you dislike about Conga CLM?** I absolutely love working with the Conga team so that fact that I only get to see them once a year is my dislike. **What problems is Conga CLM solving and how is that benefiting you?** We use Adobe for eSig capabilities, our Cognizant team was able to work with Conga to find a solution to include a live URL in our reminders to improve signature compliance rates. ### 16. Intuitive Contracts with Complicated Setup **Rating:** 2.0/5.0 stars **Reviewed by:** Erin H. **Reviewed Date:** November 26, 2025 **What do you like best about Conga CLM?** I find Conga CLM to be valuable for its out-of-the-box functionality, which streamlines our contracting process within the enterprise business segment. The software's intuitive contract generation process is a standout feature, as it significantly expedites the creation of complex contracts based on input from the sales team and pre-existing information in Sales. Additionally, Conga CLM integrates effectively with Salesforce, enhancing our overall workflow efficiency. **What do you dislike about Conga CLM?** The implementation of Conga CLM was not well-handled, as it involved custom solutions that were excessively complex and difficult to manage. These solutions could have been better designed to facilitate easier maintenance. Furthermore, the support teams did not effectively transfer the knowledge of the implementation to the ongoing support from the Account Management Support (AMS), leading to a lack of understanding of our custom solution. Additionally, the tool for managing templates and redlining, XAuthor, is glitchy and slow, which frustrates our users. It would be preferable to have a different tool for redlining contracts that either is not a Word add-in or functions as a more effective Word add-in. A separate tool for managing the templates would also be ideal. Overall, the setup was overly complex, and the team prioritized meeting deadlines over designing and implementing a sustainable solution that would truly benefit our company. **What problems is Conga CLM solving and how is that benefiting you?** I find Conga CLM expedites contract generation by drafting complex contracts using pre-existing criteria and sales information. Its intuitive process and extensive functionality are beneficial, although I struggle with complex custom solutions and glitchy tools like XAuthor. ### 17. Document Assembly Ruleset Makes Clause Management Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Conga CLM?** We appreciate the Document Assembly Ruleset feature, which allows us to filter multiple clauses using child object fields. For example, if we want to display three clauses based on line item fields, we can do so easily. This approach creates only a single content control in the template, making it much simpler for us to review the template if any issues arise. **What do you dislike about Conga CLM?** X-Author is a very hard product to work with. We face many issues, such as it sometimes stops working, crashes MS Word, or the extension itself gets disabled. Even after changing our system, we still experience these issues intermittently. We need to reach out to support to fix this, which delays our work. **What problems is Conga CLM solving and how is that benefiting you?** We use Conga CLM and its X-Author for Contracts for template development. X-Author makes it easy to develop templates for our Order Forms, MSA, and other types of Agreements. CLM also provides query filters through which we can filter templates for specific agreements, ensuring the end user selects the right template and avoids sending the wrong document to the client. ### 18. Effortless Parallel Reviews and Seamless Salesforce Integration, But Smart Search Needs Work **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmad A. | Salesforce Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Conga CLM?** Conga provides an easier way to accomplish parallel reviews that no other software seems to be able to do. During our busy season many of our users are generating and sending contracts all day with no issues or slow downs which is amazing based on the volume. Works surprisingly well with Salesforce staying within any limits set out by salesforce **What do you dislike about Conga CLM?** Smart search does not function as it should. We have had a few teams from Conga review it with little success **What problems is Conga CLM solving and how is that benefiting you?** Conga provides a way for multiple people to review our documents at the same time. This provides a much more seamless process to our Clients and Users. It also uses time efficiently ### 19. Seamless Salesforce Integration for Complex Enterprise Contracts **Rating:** 3.0/5.0 stars **Reviewed by:** Jonathan M. | WareHouse, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Conga CLM?** It integrates seamlessly with Salesforce CRM and helps automate key processes for sales teams. It’s also well suited to handling complex, enterprise-level contracts and obligations. **What do you dislike about Conga CLM?** Setup can be lengthy and challenging, and it often requires specialized expertise or additional support. Migrating templates between environments can also be difficult and may take extra effort to get right. **What problems is Conga CLM solving and how is that benefiting you?** This update resolved an issue where OCR processing was failing in Stage 3 and returning an error related to "AcroForm field 'Sig' with no AP". ### 20. User-Friendly and Risk-Reducing Platform for Contract Management **Rating:** 5.0/5.0 stars **Reviewed by:** Larissa S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Conga CLM?** I really like that Conga CLM is user-friendly and is always innovating. It's great for managing our agreements, generating templates, and managing our customer database and contractual obligations. Having one platform for all our contracts reduces risk and exposure, while improving contract management and customer experience. **What do you dislike about Conga CLM?** Nothing to mention **What problems is Conga CLM solving and how is that benefiting you?** Conga CLM provides one platform for all our contracts, reducing risk, improving contract management, and enhancing customer experience. We use it to manage agreements, generate templates, and manage our customer database and contractual obligations. ### 21. its help us to make work easy and fast to manage. **Rating:** 4.5/5.0 stars **Reviewed by:** Vishnu S. | Conga CPQ Developer, Recreational Facilities and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Conga CLM?** Conga has launched a full SaaS alternative to its traditional Salesforce-based CLM interface. This new version runs on the Conga Platform and can integrate with any CRM, ERP, or procurement system, offering far more flexibility than before. **What do you dislike about Conga CLM?** Obligation Management Needs More Maturity. **What problems is Conga CLM solving and how is that benefiting you?** Its solve our big problem to manage daily tasks in organized way. It make Automating approvals process. **Official Response from Haley Roussell:** > It's great to hear that Conga CLM is solving your daily task management challenges and automating approval processes. We're committed to providing solutions that benefit our customers. Please consider joining or view our Conga Customer Community for additional support and resources: https://bit.ly/3JWuPCl ### 22. Seamless Contract Management with Powerful Salesforce Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Mirali M K. | Tech Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2025 **What do you like best about Conga CLM?** Conga CLM offers excellent flexibility and automation across the contract lifecycle. Its deep integration with Salesforce makes it easy to manage contracts directly within existing sales and legal workflows. The dynamic document generation, clause library, and approval automation features help ensure consistency, compliance, and faster turnaround times. **What do you dislike about Conga CLM?** Conga CLM can be complex to configure and maintain, especially when setting up advanced workflows or custom integrations. The learning curve for administrators and end users is relatively steep, and some tasks require technical support or development effort. **What problems is Conga CLM solving and how is that benefiting you?** Conga CLM is helping streamline and automate the entire contract lifecycle — from creation and negotiation to approval and execution. It eliminates manual document handling and version control issues by centralizing all contracts in one system. The standardized templates and clause library ensure compliance and consistency across agreements, while automated approval workflows reduce turnaround time. ### 23. Outstanding Support, But Frequent Release Issues Cause Delays **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Conga CLM?** Even though there are so many integration options, some might think that it would require a lot of time to integrate these capabilities into Conga — but no, it is very easy to integrate all these options. The documentation provides detailed steps on how to do this and also mentions which teams need to be involved during the process. **What do you dislike about Conga CLM?** For bug fixes, the Conga team takes quite a lot of time, and we are not happy with this. Taking one or two months just to fix a small issue is not good, as it delays our entire business cycle. They really need to make significant improvements in this area. **What problems is Conga CLM solving and how is that benefiting you?** We are using this product for its services and standard out-of-the-box functionalities. The services and product capabilities are what make this a highly recommended product for us. ### 24. Easy Template Mapping, But New Version Lacks User-Friendliness **Rating:** 3.5/5.0 stars **Reviewed by:** Lynn D. | Business Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Conga CLM?** It is easy to map fields on the templates and migrating the templates from different orgs **What do you dislike about Conga CLM?** The newer version of X-Author for CLM is not very user friendly like version 1 so it gets difficult when you have clauses for multiple templates **What problems is Conga CLM solving and how is that benefiting you?** Its allowing us to use multiple different templates for our customers and using clauses and segments for conditional ### 25. Conga CLM APIs are best to use for integrating CLM with other products. **Rating:** 5.0/5.0 stars **Reviewed by:** Vaibhav N. | Consulting Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Conga CLM?** What I like is that CLM has many supporting products such as X-Author for Contracts, X-Author for Excel, Migration Manager, and Conga Sign, which help scale this product and make integration with CLM very easy. **What do you dislike about Conga CLM?** Customization around Conga CLM is hard to do, and for large data scenarios, Conga CLM does not work properly and slows down, so optimization is needed. **What problems is Conga CLM solving and how is that benefiting you?** We use CLM for managing our Agreements, X-Author for Contracts to manage our templates and clauses, and X-Author for Excel for generating Excel sheets out of Agreement data. Migration Manager helps migrate these templates from one environment to another. ### 26. Streamlines Agreement Versioning and Amendment Documentation **Rating:** 4.5/5.0 stars **Reviewed by:** Chintan A. | Senior Software Developer, Enterprise (> 1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Conga CLM?** Helps us to manage agreement versioning and documentation with its amendments **What do you dislike about Conga CLM?** in xauthor for word has very limited usecase and some of the complex hierarchies are not possible to pull into the word document. **What problems is Conga CLM solving and how is that benefiting you?** Streamline document versioning with final documentation ,also agreement rules, and query templates feature helps to avoid manual customization for region/language-based template selection ### 27. Effortless Contract Management, Needs Better AI Features **Rating:** 4.5/5.0 stars **Reviewed by:** Jessica L. | Director of Contract Strategy and Operations, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Conga CLM?** I like how Conga CLM allows us to have all of our contracts in the same place and easily access our agreements. I appreciate the contract tree, which I find helpful, and I also like the automated event alerts. **What do you dislike about Conga CLM?** The AI functionality. **What problems is Conga CLM solving and how is that benefiting you?** I use Conga CLM to manage and store contracts effectively in one place, making it easy to access agreements. I like the automated event alerts and the contract tree feature. ### 28. Great Field Mappings, But Scrolling to Find Clues Is Tedious **Rating:** 5.0/5.0 stars **Reviewed by:** Elena G. | Business Admin, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Conga CLM?** The system provides great flexibility in configuration, an intuitive user interface, and powerful features for efficient contract creation and renewals. **What do you dislike about Conga CLM?** Perhaps we can consider adding a more intuitive and user-friendly way to search for clauses, segments, or pricing grids, along with an easier interface to view and work with them efficiently. This enhancement would help users quickly locate the required components and streamline their workflow. **What problems is Conga CLM solving and how is that benefiting you?** Product Functionality and Performance: Conga CLM offers robust and scalable contract lifecycle management capabilities with strong integration support, reliable performance, and automation features that streamline complex contracting processes. ### 29. Conga CLM is an evolving product with its new amazing features. **Rating:** 5.0/5.0 stars **Reviewed by:** Kanishk S. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Conga CLM?** Conga CLM keeps on evolving and provides us with new useful functionalities. One example is that it recently introduced the Obligation Management functionality, which we needed and were able to implement for our project. Conga CLM is a product that receives continuous updates, which is what makes this product great. **What do you dislike about Conga CLM?** There is nothing as such, but they could have made the Conga documentation around new features and bug fixes better for the end users. **What problems is Conga CLM solving and how is that benefiting you?** It is providing us with the features that we require, such as - send for Office 365 review, Document generation, Document redlining. ### 30. Great to streamline and automate Contracts process **Rating:** 4.5/5.0 stars **Reviewed by:** Wendell C. | Salesforce Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Conga CLM?** Conga CLM helped streamline and simplify our agreement process which was very complex. **What do you dislike about Conga CLM?** The implementation of Conga was not done 100% correct in our org. To get support from Conga to assess and improve our CLM was painful and everything was expensive. **What problems is Conga CLM solving and how is that benefiting you?** Our proposal and agreement process is very complex and has several conditions. Conga helped automate and organize the process. ### 31. AI-Powered Contract Management That Boosts Efficiency and Customer Experience **Rating:** 4.5/5.0 stars **Reviewed by:** khevana P. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Conga CLM?** The new way to approach the Contract management process in an AI era. This can improve the employee efficiency and overall Customer experience **What do you dislike about Conga CLM?** Nothing specific I dont like about the system at this stage **What problems is Conga CLM solving and how is that benefiting you?** The complexity of the contract signing and contract management as well as tracking of the contract signature ### 32. Effortless Contract Management with Powerful Automation Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2025 **What do you like best about Conga CLM?** Its powerful features like Query Templates, Agreement Rules, Parallel Review, and Wizards. These tools streamline contract management, ensure compliance, and accelerate negotiation cycles. A user-friendly and efficient solution, it’s perfect for managing complex agreements with ease and precision. Customer support is good, they are proactive and helpful when issue is raised. Implementation and configuration is easy for Conga CLM and it is also easy to integrate with E-Sign tools such as DodcuSign and Adobe Sign. **What do you dislike about Conga CLM?** Personally I feel like there are sometimes Merge issues limitations and Governor limit for large documents. I have also face some Query template limitations. **What problems is Conga CLM solving and how is that benefiting you?** Conga CLM solves the headache of managing contracts by giving you a single place to create, negotiate, and store them. It replaces manual back-and-forth emails, version chaos, and missing deadlines with a faster, more reliable process. You spend less time dealing with paperwork, reduce the risk of mistakes, and stay on top of compliance and renewals. In other words, it makes the entire contract journey smoother, so you can focus on getting deals done instead of fighting the paperwork. **Official Response from Haley Roussell:** > We're delighted to hear that Conga CLM has streamlined your contract management process and helped you stay on top of compliance and renewals. We understand the challenges you've faced with merge issues and query template limitations, and we will strive to improve these areas to provide a seamless experience for our users. Thank you for sharing your insights with us. Please consider joining or view our Conga Customer Community for additional support and resources: https://bit.ly/3JWuPCl ### 33. Flexible Customization and Effortless Contract Management **Rating:** 5.0/5.0 stars **Reviewed by:** Joshna P. | Tech Lead, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2025 **What do you like best about Conga CLM?** As both an admin and a developer, I really appreciate how flexible Conga CLM is when it comes to customizing templates and workflows without requiring extensive coding. It also makes it much easier for our stakeholders to generate, review, and approve contracts with just one click. **What do you dislike about Conga CLM?** The X-author extension tool could be enhanced. At present, it allows us to view only two objects: contracts and templates. It would be beneficial to include an option that lets users add related objects within the tool. **What problems is Conga CLM solving and how is that benefiting you?** It has shortened the time needed to switch between tabs, and we were able to implement a parallel approval process within Salesforce with just one click. ### 34. Flexible, Reliable, and Seamless Integration with Salesforce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2025 **What do you like best about Conga CLM?** As a system administrator, I really value how flexible and configurable Conga CLM is. The integration with Salesforce is seamless, which simplifies user management, data consistency, and workflow automation. The platform’s customization options make it easy to adapt templates, approval flows, and metadata without heavy coding. It’s also quite stable and reliable once properly set up, which helps minimize maintenance issues. I use Conga CLM almost daily to monitor system performance, troubleshoot user issues, and support new configuration requests. The customer support team has generally been responsive and helpful — they provide clear guidance and good follow-up, although response times can vary depending on the issue’s complexity. Overall, it’s a powerful and dependable system that gives administrators solid control while keeping business users productive. **What do you dislike about Conga CLM?** While Conga CLM is a powerful platform, some areas could be more intuitive from an admin perspective. The configuration options are extensive, but certain settings are buried deep in the interface and can take time to locate or adjust. System updates and new releases sometimes introduce minor issues that require additional troubleshooting. The learning curve for new administrators can also be steep, especially when managing complex workflows or integrations. Additionally, the reporting tools, while functional, could be more flexible and user-friendly. Overall, these are manageable challenges, but improving usability and documentation would make system maintenance smoother. **What problems is Conga CLM solving and how is that benefiting you?** Conga CLM has helped our organization centralize and standardize the entire contract lifecycle, which used to be spread across multiple tools and manual processes. It automates key stages like drafting, approval, and signature, reducing errors and saving a lot of time for both administrators and business users. From my perspective as a system administrator, it’s made managing user permissions, templates, and workflows much easier and more consistent. The integration with Salesforce keeps contract data synchronized, improving visibility across departments. Overall, Conga CLM has increased operational efficiency, reduced compliance risks, and given us better control over our contract data and reporting. ### 35. Comprehensive and User-Friendly contract management solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Conga CLM?** What I appreciate most about Conga CLM is its comprehensive capabilities in contract creation, analysis, execution, and maintenance. It standardizes, streamlines, and automates the entire contract process, beginning with initial requests and continuing through drafting, redlining, sending for signatures, securing documents, supporting negotiations, managing obligations, and renewing contracts. The platform is easy to use, simple to integrate, and straightforward to implement, making it suitable for the business needs of organizations at all levels. **What do you dislike about Conga CLM?** At times, we find that Conga implementation partners are not fully equipped with knowledge of the complete end-to-end solution. This often leads us to depend heavily on support or experts from Conga itself, which can be quite time-consuming, especially during implementation phases or critical periods such as upgrades or when handling high contract volumes. **What problems is Conga CLM solving and how is that benefiting you?** This tool has significantly reduced the time required for contract management, especially during periods when we handle a high volume of contracts and need to secure deals quickly. Its integration and compatibility with Salesforce have made it easier for us to manage page layouts, customize agreement actions, add custom links, and handle user and profile management through user permissions. Additionally, we can secure agreement documents by implementing agreement protection features. Previously, we faced issues with support services from another vendor, but with Conga, we have experienced excellent customer support. Their teams are highly knowledgeable and technically proficient. ### 36. Streamlines Contract Management, But X-author Error Handling Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Conga CLM?** Conga CLM streamlines the contract process throughout the contract lifecycle, covering contract creation, negotiation, and tracking. By centralizing contract data, it helps minimize risks and errors during contract execution and supports compliance. Its flexible customization options, built on top of standard workflows, enable businesses to accelerate revenue. The solution is user-friendly, straightforward to implement, and is backed by excellent customer service and after-sales support. **What do you dislike about Conga CLM?** The error handling in X-author for Contracts could be improved to provide more specific error messages, rather than just displaying a generic statement like 'An error has occurred. Please contact Conga Administrator.' This can be quite frustrating at times. Additionally, the X-author Migration Manager tool could use some enhancements, as it occasionally stops working for the same set of data, even though it usually functions as expected. **What problems is Conga CLM solving and how is that benefiting you?** Conga CLM is beneficial for businesses with scattered processes that involve multiple teams throughout the contract lifecycle. It has helped us streamline our contract workflows and processes, enhance compliance, and achieve greater visibility into our operations. Since most of our contract and user data is stored in Salesforce, we needed a solution that integrates seamlessly with it, and Conga CLM fits this requirement perfectly. It has also improved collaboration and the overall customer experience for our Salesforce users. ### 37. Comprehensive Out-of-the-Box Solution for Global Contract Management Automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Conga CLM?** Conga CLM provides out-of-the-box features that address all the essential global use cases for contract management automation making it easier to implement use cases. We can also have Add on features through integration or Customization. The customer support is excellent as well. **What do you dislike about Conga CLM?** Creating optimized templates takes some training to master. While the latest user-friendly UI is easier to navigate, it offers only a limited set of features. It's possible to submit IDEA or Feature Requests, but unfortunately, there are no updates provided on their status. **What problems is Conga CLM solving and how is that benefiting you?** The Conga CLM has streamlined our contract management by automating document generation using templates that ensure the correct legal language is applied. The negotiation process is more efficient, simplifying both internal and external discussions. Additionally, the Contract Intelligence feature extracts key information like dates and terms from uploaded documents, helping to minimize human error. Overall, it significantly reduces manual effort and the need for human intervention. ### 38. Real-Time Collaboration Makes Contract Review a Breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Vinay Kumar N. | Package Consultant , Enterprise (> 1000 emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Conga CLM?** Conga CLM enables multiple reviewers to collaborate and redline contracts in real time, significantly speeding up and simplifying the review process. Once the review is finished, the finalized version is automatically saved in Salesforce and prepared for signature.. **What do you dislike about Conga CLM?** Regression issues appear in newer releases is quite frustrating. **What problems is Conga CLM solving and how is that benefiting you?** Contract flow is very straightforward and easy to understand for end users Interface is clean, easy to learn, and integrates smoothly with Salesforce. ### 39. Simple, Streamlined Admin Process **Rating:** 5.0/5.0 stars **Reviewed by:** Diego R. | Salesforce Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Conga CLM?** The Simplicity of the admin process and now AIME so excited to see how can we implement that as admins **What do you dislike about Conga CLM?** the interface is different than Salesforce is not bad but a bit confusing sometimes **What problems is Conga CLM solving and how is that benefiting you?** the process of creating contracts and signatures as well ### 40. Resolved Approval Issues, Smooth Performance **Rating:** 4.5/5.0 stars **Reviewed by:** Swathi K. | Packaged App Development Associate **Reviewed Date:** November 11, 2025 **What do you like best about Conga CLM?** I appreciate that Conga CLM resolved the issue with legal users' inability to submit approvals in the QA environment, which has been effectively fixed. This resolution allowed me to proceed with important tasks, such as creating records and submitting them for approvals, without interruptions. The product's performance is satisfying as it works fine and smoothly for our needs. Moreover, the initial setup of Conga CLM was straightforward with no significant challenges encountered, making the process good and efficient overall. **What do you dislike about Conga CLM?** No **What problems is Conga CLM solving and how is that benefiting you?** I find Conga CLM resolved issues with function approvals, enabling us to submit approvals smoothly. It works fine without any challenges. ### 41. Conga CLM Streamlines Contract Stages with Intuitive Status and Action Panels **Rating:** 5.0/5.0 stars **Reviewed by:** Felipe G. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Conga CLM?** Conga CLM is a major improvement over spreadsheets and manual tracking. With contract generation, clause libraries, and e-signature built in, our turnaround time has improved. We appreciate the flexibility to use our preferred e-signature providers which making adoption easy. **What do you dislike about Conga CLM?** Nested clauses sometimes cause metadata errors and misaligned fields in output documents **What problems is Conga CLM solving and how is that benefiting you?** Is giving us the option of create all the company offers in a central platform ### 42. Conga CLM: Streamline Contract Life cycle, but template migration needs to be improved **Rating:** 5.0/5.0 stars **Reviewed by:** Ashwin C. | Full Stack Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 02, 2025 **What do you like best about Conga CLM?** Conga CLM is very useful tool. It manages contracts in one place from moment user requests the contract, negotiation, approval, signing, and even renewal. This tool keeps everything organized and speeds up the process **What do you dislike about Conga CLM?** Sometimes migrating the template from one environment to another is getting difficult. **What problems is Conga CLM solving and how is that benefiting you?** Conga CLM makes contract lifecycle easier. it helps in managing different type of agreements like MSA, NDA etc... ### 43. Easy Integration with Salesforce, but Needs More Reliable Support **Rating:** 4.5/5.0 stars **Reviewed by:** Manjunath V. | Asst Delivery Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about Conga CLM?** Conga CLM helped us in Salesforce ecosystem to manage end user contract and agreements. Integrating conga is very easy and fast paced. **What do you dislike about Conga CLM?** In recent rimes we have seen couple of outages and resulted in business impact. Additionally conga support team need to be very pro active. They need to manage better customer support **What problems is Conga CLM solving and how is that benefiting you?** Conga helped us in managing contracts and reduced the time taken by individual brokers to complete contracts ### 44. Seamless Salesforce Integration and Strong Automation Features Drive Real Results **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Conga CLM?** We value Conga CLM's ability to automate the entire contract lifecycle, from renewal tracking to drafting and approval workflows. Version mistakes have been avoided, and manual labor has been reduced because we now have total visibility into every stage of the contractual process. **What do you dislike about Conga CLM?** The product would benefit from improved user documentation and training resources. Despite the platform's benefits, comprehending all of the setup options and best practices is not always straightforward. **What problems is Conga CLM solving and how is that benefiting you?** All things considered, Conga CLM has shown to be a reliable contract lifecycle management technology. By simplifying our contract preparation, approval, and storage processes, we were able to drastically minimize turnaround time and manpower. The Salesforce interface works flawlessly, and the automation tools have increased departmental visibility and compliance. ### 45. Effortless Document Automation, Needs Better Amendments **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2026 **What do you like best about Conga CLM?** Conga CLM helps us with document automation, making processes more efficient. I find it easy to work with overall. I like creating a Purchase Agreement because the software is user-friendly and makes the process straightforward. **What do you dislike about Conga CLM?** Could be better creating amendments. For our company, we are looking for a simple solution for amendments. **What problems is Conga CLM solving and how is that benefiting you?** Conga CLM helps us with document automation, making it easy to work with contracts and create purchase agreements. ### 46. Versatile Versions and Effortless Environment Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about Conga CLM?** X-Author provides multiple versions of itself such as X-Author 1.0 – an executable file, and X-Author Advanced – a cloud-based extension. It also helps you store your multiple environment details in one single file, allowing us to log in to any environment with just a single click. **What do you dislike about Conga CLM?** Template formatting-related issues are very hard to debug, and X-Author does not provide or point to any specific component causing this issue, making it very hard for us to resolve such issues. **What problems is Conga CLM solving and how is that benefiting you?** Previously it was difficult for us to manage and migrate templates but with this tool it ease our operations. ### 47. Excellent API Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Akshata P. | Software Engineer, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2025 **What do you like best about Conga CLM?** API documentation around Conga CLM is the best, and due to this, we are able to automate our use cases quickly and easily. API performance is quick and accurate. **What do you dislike about Conga CLM?** Which Conga API requires which package installation is not documented properly on the Conga Documentation Portal, causing confusion. **What problems is Conga CLM solving and how is that benefiting you?** We are utilizing Conga CLM integrated with Conga CPQ, through which we are creating Agreements from Quotes, moving all Quote data to the Agreement, and completing the Agreement. CLM is helping handle this complex process through automations and APIs. ### 48. Conga Review **Rating:** 5.0/5.0 stars **Reviewed by:** Guilherme A. | Salesforce Developer, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Conga CLM?** Conga CLM is very intuitive and has great efficiency. **What do you dislike about Conga CLM?** Conga CLM can be complex for new users and when we try to Integrate with other systems can also be challenging. **What problems is Conga CLM solving and how is that benefiting you?** Conga CLM automates approvals for proposals and contracts. That is very important for the company that i work for. **Official Response from Haley Roussell:** > We're glad to hear that you find Conga CLM intuitive and efficient. We understand that integrating with other systems can be challenging, and we are constantly working to improve this aspect of our product. Please consider joining or view our Conga Customer Community for additional support and resources: https://bit.ly/3JWuPCl ### 49. Conga CLM how make time saving for us. **Rating:** 4.5/5.0 stars **Reviewed by:** Vishnu S. | I am working as a salesforce developer in my Organiation., Health, Wellness and Fitness, Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Conga CLM?** Conga CLM now includes advanced AI models that improve accuracy and efficiency by extracting text and data from tables. **What do you dislike about Conga CLM?** Conga CLM could improve its performance, especially when processing large amounts of data. **What problems is Conga CLM solving and how is that benefiting you?** Conga CLM offers several advantages, including time savings, improved accuracy, and support for making more informed decisions. **Official Response from Haley Roussell:** > It's great to hear that Conga CLM is saving you time, improving accuracy, and helping with better decision making. We're committed to continuously enhancing our platform to provide even more benefits for our users. Please consider joining or view our Conga Customer Community for additional support and resources: https://bit.ly/3JWuPCl ### 50. Great Capabilities, But Needs More Robustness **Rating:** 3.0/5.0 stars **Reviewed by:** amit a. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Conga CLM?** Capabilities of the package to leverage customer needs and deliver. **What do you dislike about Conga CLM?** Could be more robust, more refined approach to the process. **What problems is Conga CLM solving and how is that benefiting you?** Contract management has become easier for our stakeholders ## Conga CLM Discussions - [How do you handle electronic signature?](https://www.g2.com/discussions/electronic-signature) - 1 comment, 1 upvote - [How can we be sure timing is right to buy?](https://www.g2.com/discussions/timing) - 1 comment, 1 upvote - [How hard is it to implement? Will we have to figure all this out on our own?](https://www.g2.com/discussions/implementation-eef9edb7-0f87-48a9-94d8-29700a8be667) - 1 comment, 1 upvote - [Does Conga Novatus integrate with ERP, CPQ, CRM, or even our own homegrown system?](https://www.g2.com/discussions/5358-integrations) - 1 comment, 1 upvote - [Who else uses Conga Novatus? Can any other large companies be references for us?](https://www.g2.com/discussions/references-7180a1b9-fb97-4818-87f0-fb1b22c7bd7f) - 1 comment, 1 upvote - [View Conga CLM pricing details and edition comparison](https://www.g2.com/products/conga-conga-clm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+21%3A36%3A08+-0500&secure%5Bsession_id%5D=9c0ac22a-9955-470e-bb88-749fd0b2e832&secure%5Btoken%5D=235e71c841428d7ee87f8c5297ffa3e4602f8a8c53dfda2b76babd522d6ab6af&format=llm_user) ## Conga CLM Integrations - [Adobe Acrobat Sign](https://www.g2.com/products/adobe-acrobat-sign/reviews) - [Adobe Connect](https://www.g2.com/products/adobe-connect/reviews) - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Breadwinner](https://www.g2.com/products/breadwinner-breadwinner/reviews) - [Camos Quotation](https://www.g2.com/products/camos-quotation/reviews) - [Conga Composer](https://www.g2.com/products/conga-composer/reviews) - [Docusign](https://www.g2.com/products/docusign/reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) - [Kubernetes](https://www.g2.com/products/kubernetes/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Graph](https://www.g2.com/products/microsoft-graph/reviews) - [MuleSoft Automation](https://www.g2.com/products/mulesoft-automation/reviews) - [SAP Cloud ERP (SAP S/4HANA Cloud)](https://www.g2.com/products/sap-cloud-erp-sap-s-4hana-cloud/reviews) - [Vertex](https://www.g2.com/products/vertex-inc-vertex/reviews) - [Workday](https://www.g2.com/products/workday-workday/reviews) - [Zycus Source-to-Pay](https://www.g2.com/products/zycus-source-to-pay/reviews) ## Conga CLM Features **Document Creation** - Customizability: Variables and Fields - Template Creation and Flexibility - Rich Media - Online Document Creation - PDF Creation - Custom Branding **Contract Management Platform Features** - Contract Creation - Contract Templates - Contract Editing - Contract Attachments - Contract Collaboration - Approval Process - Notifications & Reminders - Contract Database - Integrations / APIs - Reporting & Dashboards **Platform Basics ** - Data Extraction - Contract Comparisons **Contract Creation & Management** - Contract Creation - Contract Templates - Contract Editing - Contract Attachments **Storage and Collaboration - Legal Document Management** - Editing and Tracking - Centralised Database - Accessibility and Permission for Sharing - Document Storage **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Decision Making **Agentic AI - Enterprise Content Management (ECM)** - Autonomous Task Execution - Natural Language Interaction - Decision Making **Workflow** - Document Builder Interface - Collaborative Creation - Assembly and Approval Workflows **Artificial Intelligence Capabilities** - Text Analytics - NLP - OCR **Collaboration** - Contract Collaboration - Approval Process **Generative AI** - AI Text Generation - AI Text Summarization **Document Management - Legal Document Management** - Search and Retreival - Synchronization of Data - Versioning **Analytics** - Reporting and Dashboards **Contract Data** - Data Import - Data Export - Custom Reporting - Clause Identification and Mapping **Other Platform Features** - Notifications & Reminders - Contract Database - Contract Compliance - Integrations / APIs - E-Signature **Analysis - Legal Document Management** - Document Review - Legal Analytics **Agentic AI - Contract Management** - Autonomous Task Execution **Administration and Platform** - User, Role, and Access Management - Alerts and Notifications - CRM Integration - E-Signature Integration - CPQ Integration - API / Integrations **Contract Data** - Reporting & Dashboards - Advanced Contract Analytics **Generative AI** - AI Text Summarization **Artificial Intelligence - Legal Document Management** - AI Automation **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation **Accessibility - Legal Document Management** - Cross-Platform Access **Agentic AI - Legal Document Management** - Cross-system Integration - Natural Language Interaction **Agentic AI - Contract Lifecycle Management (CLM)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Decision Making **File Management** - File Type Support - Metadata - OCR Scanning - Versioning - Collaboration - Document Assembly - Form Creation - Portals and Sites - Disposition - Search - Web Interface - Mobile Apps **Workflow** - Process Automation - Conditions - Activities - Records Management - Case Management **Platform** - Internationalization - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs ## Top Conga CLM Alternatives - [Docusign CLM](https://www.g2.com/products/docusign-clm/reviews) - 4.3/5.0 (482 reviews) - [PandaDoc](https://www.g2.com/products/pandadoc/reviews) - 4.7/5.0 (3,306 reviews) - [LinkSquares](https://www.g2.com/products/linksquares/reviews) - 4.7/5.0 (425 reviews)