Commio Reviews & Product Details

Commio delivers a better way to power voice and text messaging in the cloud. Get up and running fast with our integrated Commio io portal or flexible APIs. We make it easy to bring your own 40 high-quality carriers to Twilio, Nexmo, Plivo, SignalWire or any SIP connection. Use our APIs to add and control your inbound and outbound voice and texting features in your existing tech stack in minutes, save on your cost of goods, connect to existing SIP providers, improve call delivery and quality, and more. Our cloud communications platform also makes it easy to buy and port phone numbers, create route profiles and trunks for outbound voice calls, enable text messaging, and more. Add call-specific analytics and SIP ladders along with our five-star support team to mitigate and route around outages, create custom routes and blocks, and more – and you've found a "better way" to communicate. Purchase phone numbers for inbound voice, route outbound domestic, toll-free, and international calls. Plus scale your text messaging communications with A2P SMS/MMS. Our Least Cost Routing (LCR) engine and database features – Location Routing Number (LRN), Caller Name (CNAM) and E911 – ensure that you're properly routing across our 40 high-quality carriers and paying the best price for every call.

Seller

Commio

Discussions

Commio Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Sherry L. Kappel

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

8 months

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

User Insights

Average based on 133 real user reviews.

Implementation Time

1 month

Perceived Cost

$$$$$

G2 reviews are authentic and verified.

Here's how.

Ty E.

MANAGER/ LEAD TECHNICIAN/ VOIP ENGINEER

Small-Business (50 or fewer emp.)

2/5/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy and Cheap (Without loss on quality)!"

5/5

What do you like best about Commio?

The UI is really easy to navigate. Also, the support team is A1! They system "just works" as well. COnfigure with IP or DNS! Review collected by and hosted on G2.com.

What do you dislike about Commio?

How numbers are managed in the UI. Its not difficult, but has room for improvement. Really difficult to navigate if you're trying to manage multiple numbers. Also, an easier search function would be nice. Review collected by and hosted on G2.com.

Geoff T.

Owner

Small-Business (50 or fewer emp.)

6/2/2021

"Thinq has been good to us"

4.5/5

What do you like best about Commio?

Thinq has reasonable pricing we have been happy with that. They also have easy to use and well documented APIs for doing custom integrations. Review collected by and hosted on G2.com.

What do you dislike about Commio?

We have had issues with messaging, mainly on the enablement side. Enablement has improved but not always a smooth process for new turnups. Review collected by and hosted on G2.com.

Recommendations to others considering Commio:

I would recommend you give them a shot and see if they work out well for you. Review collected by and hosted on G2.com.

What problems is Commio solving and how is that benefiting you?

We are able to provide reliable voice service as well as SMS and MMS messaging to our customers using Thinq. LCR helps keep origination costs down. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

11/8/2021

"very likely"

4.5/5

What do you like best about Commio?

because its LCR, there are multiple ULCs involved thus you can do route blocking. I also like the Diagnostics capability Review collected by and hosted on G2.com.

What do you dislike about Commio?

maybe the cost of the call is a little higher compared to competitors Review collected by and hosted on G2.com.

Dex A.

Small-Business (50 or fewer emp.)

6/2/2021

"Great aggregator provider"

4.5/5

What do you like best about Commio?

Many choices of underlying carriers to use. You can set up your own routes and control how much you can spend Review collected by and hosted on G2.com.

What do you dislike about Commio?

The team is small, and sometimes it takes a longer to get issues resolved Review collected by and hosted on G2.com.

Recommendations to others considering Commio:

If you need a good originating and terminating provider that is easy to setup look no further Review collected by and hosted on G2.com.

What problems is Commio solving and how is that benefiting you?

ThinQ uses Inlelliquent as an originating carrier. So all incoming calls are properly routed, and there are rarely any issues. Routes change updates are fast and ThinQ has API and great portal to use Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

3/16/2021

"Telecom done different. Telecom done right."

5/5

What do you like best about Commio?

We were tired of the "old ways" of telecom, and thinQ provides a fresh take on the space. We can get support for our product in minutes, rather than days (sometimes weeks) with thinQ. You get to have a relationship with your reps, you aren't just another number on a spreadsheet. Their interface on the website is clean and user-friendly, but also gives a significant amount of control to your call routing. Review collected by and hosted on G2.com.

What do you dislike about Commio?

Support at times can be a little difficult to get the information you need, Review collected by and hosted on G2.com.

Recommendations to others considering Commio:

They have a fantastic trial period to test their product, as well as a ramp up period to get switched over. You owe it to your organization to at least hear them out and test the product. You will not regret it! Review collected by and hosted on G2.com.

What problems is Commio solving and how is that benefiting you?

Telecom delivery to our on prem PBX. The largest benefit is the carrier agnostic approach to telephony. If Verizon is having an outage, we can turn off that route and the issue is avoided until it is resolved by the carrier. With no underlying carriers we don't risk having downtime, which is a huge factor for our organization. Review collected by and hosted on G2.com.

Jason N.

Vice President, Client Services

Mid-Market (51-1000 emp.)

1/19/2021

"thinQ offers innovative solutions to telephony challenges"

5/5

What do you like best about Commio?

Having a flexible interface where you can choose the provider that you are utilizing at that moment is quite powerful. Having the ability to switch away from a provider having acute issues is critical to a business that cannot afford any telephony service issues. Updating this review, I have seen first hand the relief that thinQ has provided to clients who have had telephony service issues. This has eliminated down time and provided no interruption to service! Review collected by and hosted on G2.com.

What do you dislike about Commio?

There isn't much to dislike. Some of the most advanced features like auto-switching to other more expensive circuit rates can impact the wallet, but it's a fair trade off for not having service interruptions. Hard to put a price on customer satisfaction and perception! Dealing with individual CO's is exceedingly difficult, and thinQ removes this barrier! Review collected by and hosted on G2.com.

Recommendations to others considering Commio:

If you have premise based telephony, you should at the very least consider thinQ. They likely support your telephony provider in their partners anyway. thinQ also plays in the cloud space and is a provider for many cloud platforms! Review collected by and hosted on G2.com.

What problems is Commio solving and how is that benefiting you?

Our clients are solving service issues by having the flexibility to leverage many different providers through just one service and interface. Key point is eliminating downtime which this does dynamically. Very efficient. Review collected by and hosted on G2.com.

Lou C.

Senior Cloud Subject Matter Expert

Small-Business (50 or fewer emp.)

2/1/2021

"Amazing broad scale communications platform with agile features and functionality"

5/5

What do you like best about Commio?

THINQ's ability to port, purchase and procure DIDs is amazing - the visibility into troubleshooting via ladder diagrams and pcap's all within our own portals drastically reduces troubleshooting and shows our clients we are in charge of the situations at hand. Combine that with a top lineup of carrier choices and industry best pricing and this is a powerful solution for any VoIP provider. Review collected by and hosted on G2.com.

What do you dislike about Commio?

Wish there was the concept of multi-tenancy and separate billing profiles. That would make this a home run for us as a service provider, but probably not needed for all clients. Review collected by and hosted on G2.com.

Recommendations to others considering Commio:

Take it for a test drive, the platform was easy to evaluate and use and the benefits are so apparent when used in the real world. Review collected by and hosted on G2.com.

What problems is Commio solving and how is that benefiting you?

Instant turnaround of DID provisioning, troubleshooting and redundancy for clients. Review collected by and hosted on G2.com.

Response from Tim McLain of Commio

edit

Lou, thanks for your review - we couldn't agree more with your request to add enhanced billing features. We're hard at work on that portion of thinQ io as we speak, watch for more details in the coming quarter. We're glad you find our phone number (DID) purchasing and porting/provision process so helpful, and our support team is always here to help.

Sean S.

UX Design & Research Lead

Small-Business (50 or fewer emp.)

6/2/2021

"Thinq has been a great business partner"

5/5

What do you like best about Commio?

Great service and support, walked me through the process of setting up service and integration with our platform of choice Review collected by and hosted on G2.com.

What do you dislike about Commio?

No complaints! This was our first in-house VOIP setup and thinQ was a great partner Review collected by and hosted on G2.com.

Response from Tim McLain of Commio

edit

We have lots of 3CX implementations, both with enterprise companies like yours and service providers. Easy installation, cost savings, better call quality... we aim to please. Thanks, Sean.

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

11/9/2021

"thinQ carrier services"

4.5/5

What do you like best about Commio?

I like that we can go into their portal and change routes as needed, along with opening support tickets for any issues we have. Review collected by and hosted on G2.com.

What do you dislike about Commio?

I wish there was a read only or lower level account for the portal, and that routes changes have an expiration. Review collected by and hosted on G2.com.