Commio Reviews & Product Details

The support at ThinQ is excellent! They respond promptly via email or phone and are very knowledgeable and capable. We do a lot of porting DIDs for our customers, and it is a very easy process. ThinQ blows the competition out of the water, especially on this front.

One commendable thing that ThinQ does is they seem to source all of their support staff from the US. This is a huge benefit to the customer that no other competitor does.

For comparison, VoIP.ms seems to outsource much if not all of their staff, who are only available via the support portal or the live chat features. Even then, you're lucky to get a proper response within 2 hours.

As another comparison: Twilio seems to outsource all of their support from overseas, often failing to respond to tickets for hours; if not, days. Review collected by and hosted on G2.com.

Up until recently, the portal was a little cumbersome because they had separate portals for termination vs. origination. As of late last year, those portals are now integrated. They require CAPTCHA's nearly every time you log into their portal, which can be very irritating. Other than that one minor complaint, it's hard to find much else to dislike about ThinQ at this point. Review collected by and hosted on G2.com.

The interface is one of the slickest in the industry. With the latest version, the single pane of glass allows the routing of toll-free numbers and DIDs to be better controlled. Add LCR (least cost routing capabilities) which allows building different pricing tiers depending on your customer's profile and fraud capabilities whereby limiting high-cost International calling and daily limits makes thinQ an easy choice. Review collected by and hosted on G2.com.

Other than the reliance on 1 Canadian supplier for PORT-IN for Canadian DIDs, there really is not much to dislike. It limits the coverage to where the supplier can either deliver new or PORT-IN DIDs. The addition of 1 of the 3 iLecs would provide the coverage needed to close this gap with other vendors. Review collected by and hosted on G2.com.

The consistency and reliability of service, the availability and support from the account management and NOC staff. Willingness to work with us to make things happen. Review collected by and hosted on G2.com.

- Need to implement 2FA, this feature is long overdue Review collected by and hosted on G2.com.

thinQ has a great group of employees and a great product. Review collected by and hosted on G2.com.

Nothing to dislike about thinQ in my experience Review collected by and hosted on G2.com.

thinQ has an impressive choice of carriers, the big ones in the US, and a decent list of carriers for international calls. You can customize and create multiple routing profiles selecting a subset of carriers or all of them, specifying a max rate and a max number of carriers per call. Rates are competitive, they bill by LRN. Support is quick and the onboarding for the outbound part was easy, with mandatory inter-op testing that was quick but thorough. Review collected by and hosted on G2.com.

You need to request inbound and outbound connectivity separately, the process should be more streamlined (but this might be due to the fact that I signed up before they launched the new portal). There is also no way to programmatically download the 1+NANP rate deck which makes it impossible to automate the import of the rate deck into our own LCR. They recently introduced a minimum monthly commit. Review collected by and hosted on G2.com.

The platform is robust, powerful, and fairly easy to use. Favorite thing is the ability for a front end user (non-admin, non-techie) to trace a problem call start to finish and identify the problem. Second favorite is the ability to switch inbound toll free routes dynamically if there are any carrier issues. That means ZERO downtime. SMS long code capability is easy to use and implement into our existing workflow. Happy with results. Review collected by and hosted on G2.com.

The platform is fairly deep. While common items are easy to use and straightforward, digging into the depths takes time and technical understanding. Learning curve is not shallow. Review collected by and hosted on G2.com.

Their really robust CDR interface I also really love the fact that they offer a tool to bridge with Twilio and Plivo, which cut their cost by 2. They also give you the ability to choose your termination provider and the max cost you want to pay. Review collected by and hosted on G2.com.

Nothing comes really in my mind, and I don't use them fully because they charge in USD and I Charge my customer in CAD so I prefer a CAD provider for now Review collected by and hosted on G2.com.

It's a tie between their prices, transparency and customer service. Their customer service has been phenomenal. Starting with the sales team and ending with their technical support, I don't know if I've had a better experience with a company in a long while. I'm a smaller client as well, barely meeting the monthly minimums and they have been great. Review collected by and hosted on G2.com.

Nothing notable thus far. The only (minor) downside is the requirement of an annual contract and a small minimum monthly commitment. Review collected by and hosted on G2.com.

Quick implementation of DIDs, features, services, no reason to call a salesperson to get things done. Can add new trunks, DID's and other features with just a few clicks. Review collected by and hosted on G2.com.

Minimum spend on new accounts makes it hard to start new businesses or projects unrelated to each other. Review collected by and hosted on G2.com.

I really do like the new combined portal, it is more streamlined and on par with other carriers. But even before that Thinq is one of my favorite carriers to work with both on the order and porting side as well as support when we need to diagnose a customer report. We get alerts on suspicious activity and a responsive team to work with. I believe Thinq is the only provider we work with that we can actually go into the portal, and find a full SIP debug on a call or call attempt and follow the segments through to see deep into which carriers were involved and which connections. This has been a huge benefit when troubleshooting things like Carrebian carriers accepting some outbound calls but not others. That info can also be quickly linked into a ticket to get a support rep to exactly the same call when we have questions. Review collected by and hosted on G2.com.

Early on the 2 portals, one for inbound and another for outbound was a hurdle, but that has been overcome with the new Thinq.io portal. The billing is still separate, but that works for us. We have used them since 2016 and I can only think of a couple of outages or major issues and all of those they were quick to resolve and communicated with us very well. Review collected by and hosted on G2.com.