Cognito Forms Reviews & Product Details

I love how easy it is to integrate a wide variety of systems, websites, apps, etc. I'm someone who works on a lot of detailed process in my role, and the ability to use Cognito as a focal point in automation processes is my favorite thing. It was my introduction to utilizing RestAPI, and even PowerAutomate. The user interface is very easy to use, and even with recent updates, it actually made it better, not worse! Review collected by and hosted on G2.com.

I personally cannot think of anything that I dislike about Cognito. If there was ever a time I felt something was lacking, maybe a month later, I would get an e-mail about a new system update that was addressing the exact concern, like they read my mind! If I had one wish, it would be to establish an integration with Rhythm Software...That is my organization's CRM and it would make reporting even better. Review collected by and hosted on G2.com.

The interface is very user-friendly and easy to navigate. I really like being able to add payment features to my website. When I’m working on the forms and get stuck, the on-screen agent is very helpful for resolving the issue. And if I still can’t figure it out, the agent will submit a ticket for me. Review collected by and hosted on G2.com.

I haven't really identified any dislikes up to this point. Review collected by and hosted on G2.com.

I like Cognito Forms because it's an easy way for my patients to fill out intake forms, and I appreciate that I can change things as my practice changes. It's pretty easy to adjust something, and patients seem to find it easy to use. I find it convenient that they can save their work and come back to it later. I also didn't have any problems with the initial setup. Review collected by and hosted on G2.com.

Occasionally creating some of the templates can get confusing, especially if I haven't done it in a while, but overall it's pretty user-friendly. Also, they recently increased the price and didn't let me know about it in advance, which I didn't like because I don't like surprise increases. I feel like I should have received an email indicating the price hike. Review collected by and hosted on G2.com.

I use Cognito Forms primarily for work and my arts-based community projects. It handles a variety of tasks for our small nonprofit, including expense forms, invoices, grant trackers, community surveys, volunteer sign-ups, and event registration. I appreciate its form-building capabilities which offer more customization than other software but are not overly complicated like Qualtrics. I find it intuitive and easy to collaborate on with my team. It provides simple logic but can also be more technical if needed. Linking it to our Google Workspace is seamless, and the initial setup was easy. Review collected by and hosted on G2.com.

A save as you go automatically draft system would be great. Also, if there were more clear explanations on some of the functions, I could do more if I understood what stuff does. Review collected by and hosted on G2.com.

I really like the ease of use of Cognito Forms. It's very intuitive and we've been using it for several years now. I appreciate the upgrades and the communication when they're available. Being able to extract data into different forms is a feature I like. I enjoy how it helps us efficiently manage tasks among several users, preventing duplication of work among super admins, and ensuring swift replies to customers. The ability to customize it to meet specific needs within our organization has been especially valuable. The different options like yes-no questions, mandatory fields, radio buttons, and fun built-in options add a lot to its utility. Overall, Cognito has many features that we've truly enjoyed using. Review collected by and hosted on G2.com.

I think Cognito Forms could be improved by adding more graphic elements. When comparing it to Google Forms, I notice that Google Forms lets you use more header graphics to make things look a bit jazzier. It would be nice if Cognito Forms had more options to personalize forms with graphics, which would help make them more brand-specific and polished for a project or organization. I'd like to see features like header space for uploading graphics or having specific dimension guidelines for graphics. Even generic graphics like celebrations or accounting themes would be a nice addition, letting us align forms more closely with our own branding. Review collected by and hosted on G2.com.

I love that I can export the responses easily. I like that I can make some fields mandatory so that I can ensure I get the info I need. I use Cognito almost daily as the Event Planner at our school. I use the QR codes for every single form and make posters to make it easy on our families. Review collected by and hosted on G2.com.

I dislike that people can accidentally sign up more than once. I wish there was a "Stop! You filled this out previously" option. I have to go through and delete the double entries. Review collected by and hosted on G2.com.

I really appreciate that Cognito Forms is easy to use, especially when it comes to building forms. The integration of an AI tool that helps create forms based on descriptions is fantastic. I love being able to input exactly what I need for a form, and it generates all the options and inputs I require. It's great that I can still edit the form even after the AI builder creates it, allowing me to add or delete information as needed. I also like that you don't have to purchase the premium package to still use the program effectively. Additionally, I'm enjoying using the forms for payments, which has been very beneficial for my business. Review collected by and hosted on G2.com.

I think for business owners who are consistently using a form, it should be more affordable for premium features. Especially when you're planning to use a form long-term, so there's more consistent revenue coming to your company. Instead of increasing pricing and causing business owners to look for other options, it would work better if you're going to have more long-term customers rather than overcharging for basic tools needed to run a business. I believe that some of the premium features should be in the basic plans. Review collected by and hosted on G2.com.

Being able to create different paths in the same form is extremely helpful! Review collected by and hosted on G2.com.

Some of the settings are very complex, and I haven't been able to find helpful tutorials. I feel like there's much more I could be doing with my forms if I understood all of the settings -- I feel like I need to have a background in programming to fully utilize the platform. Review collected by and hosted on G2.com.

The simplicity. I am able to get the feedback / information and more that I need in a way that's easy for everyone, it's organized and we can build API connections to have this information shared to other programs we use, I absolutely love Cognito! Review collected by and hosted on G2.com.

The only downside is how often I need to re-authenticate, however, I understand that we do this in order to maintain customer/ patient privacy so it just is what it is. Review collected by and hosted on G2.com.

Ease of use, customer service, creative new enhancements and improvements and communication. This tool is SO user friendly, I've never waited longer than a day to get feedback (Almost ALWAYS within an hour or two) and they are CONSTANTLY adding new features and functionality. Review collected by and hosted on G2.com.

Honestly, nothing. I have been impressed with everything about it to date! Review collected by and hosted on G2.com.