Cloud Coach Reviews & Product Details

Reporting and dashboard capabilities are powerful, and a critical tool for our senior leadership. Resourcing features are robust and allow us to easily tie our work to available capacity. We can use many of the features in creative ways specific to our organization for improved visibility and insight. Customer support is excellent, consistently responding to any questions almost immediately and with helpful, relevant information to steer us in the right direction. Review collected by and hosted on G2.com.

The learning curve for the system is higher than other applications; less tech-savvy team members struggle to learn some features without regular guidance. Involved and knowledgeable Salesforce Admins are critical to the speed in which changes and permissions can be addressed, so ensuring there is at least one strong resource in this position is important to the success of the product. Review collected by and hosted on G2.com.

Cloud Coach has a comprehensive set of tools for our business including project management, time tracking, and resource management. Being a Salesforce shop, the native functionality feels seamless and the ability to configure workflows is easy. Support at Cloud Coach is engaged and helpful. Review collected by and hosted on G2.com.

Management of the project plan can be clunky and isn’t as user friendly as we would like.

We wish there were more options in the external view for information input from our customers and partners.

Our support team has changed hands quite a bit and doesn’t always understand our business. Review collected by and hosted on G2.com.

The team at Cloud Coach, from the CEO down, is passionate about customer success and is receptive to feedback. They implement that feedback into their product offering, which allows us to grow along with them. Review collected by and hosted on G2.com.

Nothing comes to mind. They have been very open and collaborative. Review collected by and hosted on G2.com.

Our company utilizes Cloud Coach for our project management needs, and we've found them to be a collaborative partner when looking at the needs of our organization and how we can train our team to maximize and get our needs met through their tool. Review collected by and hosted on G2.com.

We've provided feedback about reducing the number of clicks when using the tool. Review collected by and hosted on G2.com.

* It was easy to implement and train because it is intuitive Review collected by and hosted on G2.com.

There are a few minor things in the interface that can frustrate you at times, but you figure out a work around and move on. Review collected by and hosted on G2.com.

The most helpful aspect of Cloud Coach is how it seamlessly integrates with Salesforce to provide clear visibility into projects, tasks, and resources all in one place. Review collected by and hosted on G2.com.

What I dislike about Cloud Coach is that the interface can feel overwhelming at first, with so many features to learn before becoming fully comfortable. Review collected by and hosted on G2.com.

It is highly customizable for even the most complex use cases Review collected by and hosted on G2.com.

Need prerequisite knowledge and training to be able to use it effectively, user adoption can be slow Review collected by and hosted on G2.com.

Cloud Coach is a wonderful customizeable resource for streamlining and optimizing project management processes across many different markets. Cloud Coach has made aligning projects and strategic planning across the system easier for our organization and our Customer Service team responsiveness and engagement has been amazing. Review collected by and hosted on G2.com.

I don't have much to say that I dislike about the application. It could be more customizable in relation to finance objectives and benefits realization for strategic initiatives related to healthcare. Review collected by and hosted on G2.com.

Ability to see all aspects of the project in one location Review collected by and hosted on G2.com.

Still needs some modification to make the user experience a bit more pleasant, but Cloud Coach customer Service is great. Review collected by and hosted on G2.com.

We are a Salesforce Consulting Partner and use Salesforce to track all of our Sales Activity. As we've grown, we've found that it has become more difficult to tackle resource management and utilization in an effective and PROACTIVE way. We set out to look at a variety of tools to help and Cloud Coach was a clear cut solution. For us, we live and breathe Salesforce so being able to connect our PSA and Invoicing directly to our Sales Process within Salesforce is a huge benefit for us. It's also a very intuitive and easy to use/learn application and gives us the visibility into our projects but also into our resource utilization which is very important. All in all, we are huge fans of the work that the Cloud Coach team is doing and have a great partnership. Review collected by and hosted on G2.com.

At this time there haven't been any noticeable shortcomings that I've seen. Review collected by and hosted on G2.com.