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A single, integrated solution to manage your entire business
ServiceNow CSM enhances every aspect of the customer lifecycle by utilizing AI-driven capabilities to optimize omnichannel self-service and improve issue resolution. It automates customer operations across departments and empowers agents with real-time intelligence and productivity tools. Key features and capabilities include: AI Agents: Handle routine tasks and complete processes autonomously, freeing up human agent time and scaling the call center operations 24/7. Self-Service: Empower customers with AI-powered conversational chat to get answers and take action quickly. Guide customers through personalized action steps across various channels such as chat, portals, and catalogs. Agent Workspace: Provide a single, configurable workspace integrated across channels for a holistic customer view. AI-powered case summaries, guided playbooks, and recommendations make it fast and easy to provide excellent service. Case Management: Seamlessly orchestrate complex customer issues across departments to boost resolution times and customer satisfaction with a unified data model and automated workflows. Knowledge Management: Allow AI Agents to create and share relevant knowledge articles and case summaries quickly with both human agents and customers. Predictive Intelligence: Use AI to anticipate customer needs, automate resolutions, and reduce case volume. Deliver smart, proactive service to achieve value faster. ServiceNow CSM unifies people, processes, and data, ensuring seamless and effective service delivery that leverages AI to enhance customer satisfaction and reduce operational costs.
Procurify is an evolution of Purchasing Software. Easy-to-use features, you get the cost management capabilities you need to save on purchasing.
Run your online retail company from a single location. Webgility integrates with more than 70 e-commerce channels, platforms, and business systems.
SAP Commerce Cloud provides a complete omnichannel digital commerce platform. The solution integrates product information management, industry-specific capabilities, and pre-built integrations within a single platform that can be extended through microservices to support any go-to-market model.
Cin7 Core is an app that makes enterprise-level inventory management, manufacturing, sales integration, reporting, and automation accessible to all businesses.
Fishbowl is a solution for QuickBooks users looking for manufacturing and warehouse management software.
ShipHero is designed to simplify inventory management, fulfillment and shipping for eCommerce businesses and 3PL operations.
Katana's Cloud Inventory Platform gives you a centralized view of your inventory to maintain optimal stock levels across all your locations and efficiently track products available for sale. Easily manage incoming orders from all your sales channels and issue purchase orders directly from Katana to ensure restocking at the right time and in the right quantities. Seamlessly integrate Katana with your e-commerce, accounting, and other business software to automate repetitive tasks and get real-time visibility over your daily operations and business performance.