Top 10 Citizenserve Request Tracking Alternatives & Competitors

Top 10 Alternatives to Citizenserve Request Tracking Recently Reviewed By G2 Community

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Salesforce Government Cloud
By Salesforce
4.3/5
(19)
Product Description
Redefine how mission and technology intersect.
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Categories in common with Citizenserve Request Tracking:
Citizen Request Management

AccessE11
By NetFore Systems
4.8/5
(17)
Product Description
AccessE11 is an automated Complaints, Issues and Service Request and Citizen Engagement Management System built and priced for smaller municipalities.
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Categories in common with Citizenserve Request Tracking:
Citizen Request Management

MyGov
By MyGov
4/5
(16)
Product Description
MyGov is a simple, web-based, work from anywhere, work with Community's Development software suite.
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Categories in common with Citizenserve Request Tracking:
Citizen Request Management

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CityView Portal
By CityView
2.6/5
(4)
Product Description
The CityView Suite is your out-of-the-box software solution containing all you need to manage Property Information, Permits and Inspections, Planning, Code Enforcement, Licensing, Animal Licensing, Service Requests, Rental Housing, Cemetery Management, Parking Management, and Cashiering.
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Categories in common with Citizenserve Request Tracking:
Citizen Request Management

OneView
By Rock Solid
4.5/5
(2)
Product Description
ONEVIEW is a civic engagement platform that provides a centralized database which facilitates to connect with citizens. This web-based solution is configured according to the requirements of local governments and takes advantage of predefined and configurable process workflows that have been built through years of experience with government agencies, counties, municipalities and public corporations.
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Categories in common with Citizenserve Request Tracking:
Citizen Request Management

Verint Case Management Professional [Citizen Engagement]
By Verint
4.5/5
(1)
Product Description
"Verint® Case Management Professional™ is a cloud-based service that enables two distinct use cases for two distinct markets - Citizen Engagement and CCaaS. Citizen Engagement Verint® Case Management Professional™ automates customer/citizen interactions across both assisted and self-service channels, enabling engagement across hundreds of city / local government services whilst maximizing the opportunity for self-service. Example customer outcomes the solution has enabled include: - 65% average channel shift achieved for Top 10 services by volume - 92% of service requests completed on time CCaaS Verint® Case Management Professional™ improves AHT, FCR and CSAT by enhancing the capabilities of CCaaS desktops with intelligent scripting and case management. Agents can resolve account queries, log requests and more all within a single integrated desktop. Logged requests can then be managed within their required SLAs. Example customer outcomes the solution has enabled include: - 12% increase in First Contact Resolution (FCR) - 90% increase in contact center service level
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Categories in common with Citizenserve Request Tracking:
Citizen Request Management

CentralSquare Public Administration
By CentralSquare Technologies
5/5
(1)
Product Description
CentralSquare Citizen Engagement encourages community involvement through an interactive and intuitive cloud-based platform that delivers easy self-service options.
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Categories in common with Citizenserve Request Tracking:
Citizen Request Management

SOSAFE Portal
By SOSAFE
4/5
(1)
Product Description
SOSAFE Portal is your task and requirements management tool. Create, receive and assign requirements with your team. Set due dates, automate workflows, visualize your data so you can make better decisions with just a couple of clicks. Solve issues faster while keeping everyone safe.
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Categories in common with Citizenserve Request Tracking:
Citizen Request Management

GovQA
By Granicus
5/5
(1)
Product Description
GovQA is the #1 Provider of Public Records and Compliance Solutions for Government. They enable the nation's top cities, counties, and state agencies to process complex work among all systems within and across governments.
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Categories in common with Citizenserve Request Tracking:
Citizen Request Management