CIC Plus

4.8
(5)

Online forms management solutions for HR and payroll. We partner with large employers to make W-2, W-4, HR forms, and online pay stubs processes easy and efficient through our E-Forms Engine. With an online portal, we empower employees to use e-forms and provide high-touch customer service.

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CIC Plus review by Melissa C.
Melissa C.
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"Keeps us compliant for tax forms and reduces employee issues"

What do you like best?

Our favorite feature of the CIC Plus software we use (in conjunction with our Workday HRIS payroll/HR system) is that they validate the address information, and only display what employees need to complete.

They validate all the way to the locality where an employee may live, which is invaluable to a large employer in Pennsylvania such as our University.

What do you dislike?

We are still partnering with CIC plus for some features regarding some of our international employees, and other form types, but overall this has saved us a great deal of time and energy that would otherwise be spent on manual entry and employee questions.

Recommendations to others considering the product

The customer support has been one of the things I feel that CIC plus does well, and sets them apart from some of the larger companies who provide similar service.

They value the customer feedback they receive and partner with you on implementation ideas you may have.

What business problems are you solving with the product? What benefits have you realized?

This solves a need for compliance with our tax withholding forms. The reports that CIC Plus gives us access too allow us to also verify when employees submit their forms. The PDF download to admins also allows us to provide forms for audits or employee requests as well.

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CIC Plus review by Marie Blass L.
Marie Blass L.
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"CICPlus made a new mandatory process understandable and easy to fulfill our filing requirements "

What do you like best?

They were very well versed in the process and had answers before we had questions. They made the startup simple and the monthly reporting also. They were patient with my learning curve and I always have Wendy to go to with questions.

What do you dislike?

We have a group of new union hires every month and we must send them a hard copy of their form as they don't have access to company computers. It can be time consuming and CIC is only set up to do the mailing for our annual notices

Recommendations to others considering the product

CICPlus came in and sat down to answer all our questions and were proactively there with us every step of the process.

What Payroll solution do you use?

Thanks for letting us know!
CIC Plus review by Margaret S.
Margaret S.
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"The implementation went well and employee feedback has been positive."

What do you like best?

Offloading the onerous task of providing W-2s and reprints is it's own reward.

What do you dislike?

Having to retain seasonal staff to support employee and ex-employee questions is understandable. As this was year one, it is anticipated the effort will diminish as the CIC Plus web site becomes a more familiar fixture.

Recommendations to others considering the product

For large organizations with diverse demographics, emphasize communications and be prepared to field questions. Where high turnover is an issue, it is never too early to announce change to W-2 delivery.

CIC Plus review by Renee F.
Renee F.
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"Best vendor partner to work with AND a great product!!!"

What do you like best?

CIC plus has been my favorite vendor partner to work with over the last several years.. The expertise of the team and collaboration with the clients to continuously improve makes CIC Plus stand out! In addition, the products are so easy to use!!

What do you dislike?

The reporting functionality could be enhanced, but still very easy to use.

Recommendations to others considering the product

If you want not only the best partner experience but a great product as well, CIC Plus is for you! They REALLY listen to the wants and needs of their clients!

CIC Plus review by Administrator in Construction
Administrator in Construction
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"Easy to use and accomodating to business needs"

What do you like best?

CIC Plus works with us to address and adept to our business needs. They respond quickly and offer suggestions for process improvements and listen to our recommendations. The ease of their product and websites allows all ranges of users, from employees to our systems tem, to have a great experience.

What do you dislike?

The reporting tool is good and provides valuable information however some of the report titles do not are not intuitive.

Recommendations to others considering the product

If you use the W2 product, CIC Plus will track and credit your account with any fees that you charge the employees for multiple reissues of W2’s. These fees are off set against your CIC Plus bill and can reduce the overall cost of the service.

Kate from G2

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