--- title: Chatlio Reviews meta_title: 'Chatlio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 85 reviews by the users' company size, role or industry to find out how Chatlio works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 85 scale: '5' date_modified: '2026-07-12' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Chatlio Reviews **Vendor:** Chatlio **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 85 ## About Chatlio Chat with your website visitors directly from Slack. You don't need another chat client to talk to your customers. Simple one minute install. Visitors to your site then can instantly chat with you about pre-sales questions, support issues, etc. while you and your team respond directly from Slack without any additional tools to install or use. ## Chatlio Reviews ### 1. Excellent live chat **Rating:** 5.0/5.0 stars **Reviewed by:** Stevie M. | Marketing Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** I love the Slack integration as we can chat live seamlessly **What do you dislike about Chatlio?** Nothing - it's a great product! We love all the functionality. **What problems is Chatlio solving and how is that benefiting you?** Chatlio has helped us actively engage web visitors by setting up triggers. ### 2. Quick, easy and effective **Rating:** 4.0/5.0 stars **Reviewed by:** Herme G. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** Slack integration and all my team is onboarding **What do you dislike about Chatlio?** Formatting of main channel is confusing on high activity, and lack of permissions per user **What problems is Chatlio solving and how is that benefiting you?** Quick communication set-up with customers when deploying a campaign ### 3. Simple, powerful and reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Dylan J. | Business Intelligence Manager, Executive Office, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** It's very simple to setup and get up and running, but provides a large number of configuration options in the background. **What do you dislike about Chatlio?** Some very minor limitations (at time of writing), like not being able to send to offline messages to multiple people. **What problems is Chatlio solving and how is that benefiting you?** Customers have a place to contact our team instantly and consistency. We've seen happier customers, quicker customer support, and less trouble for staff when responding to requests. ### 4. Works great for communicating with our customers **Rating:** 5.0/5.0 stars **Reviewed by:** Bill M. | Software Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Chatlio?** It integrates with our in office chat system so its easy to use. **What do you dislike about Chatlio?** So far its been great, haven't had an issue **Recommendations to others considering Chatlio:** If you need an easy to use product that allows you to effectively communicate with your customers, look no further than using Chatlio! **What problems is Chatlio solving and how is that benefiting you?** Communicating with our customers as soon as they sign up, so all their questions are answered ### 5. Super easy to use and integrates into Slack - Love it! **Rating:** 4.5/5.0 stars **Reviewed by:** Randy P. | Founder, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Chatlio?** I love the integration into Slack. We use Slack for all our messaging so having Chatlio integrate so seamlessly is awesome. **What do you dislike about Chatlio?** We would like it to be more customizable **Recommendations to others considering Chatlio:** Make sure you have an employee that responds to customers. **What problems is Chatlio solving and how is that benefiting you?** Chat Request and having a centralized interface that all employees can access. It also keeps our CSR staff honest in response times. ### 6. A great way to integrate live chat on your website **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff H. | Chief Adventure Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Chatlio?** I love how Chatlio integrates with Slack, making it easy to respond to chat requests even when I'm away from my desk. **What do you dislike about Chatlio?** The cost is questionable for us given the low volume of chat messages we receive. **Recommendations to others considering Chatlio:** Consider the volume of chats you may have. **What problems is Chatlio solving and how is that benefiting you?** We are providing live support to consumers looking to register for one of our challenges. ### 7. Integrate customer chat to Slack, awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** The most important thing in Chatlio for us is the ability to have the customers needing help inside Slack, where everyone in our company is anyways and can easily help the customers without needing to use complicated web-based interface. **What do you dislike about Chatlio?** Haven't found anything yet that I would dislike. **Recommendations to others considering Chatlio:** If your company uses Slack, there's no reason not to choose to use Chatlio. **What problems is Chatlio solving and how is that benefiting you?** The main thing with Chatlio is the Slack integration, so we don't need to have one (or more) computers constantly monitoring some web-based interface for chat requests. Answering to customers is much faster when pretty much anyone can do it. ### 8. Great app integration **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** I love how easy it was to integrate with Slack **What do you dislike about Chatlio?** The only thing that sucks is that it's hard to assign the chats to specific people (they have to watch the open Slack channel and grab conversations from that channel. Lot of people ignore the channel). **What problems is Chatlio solving and how is that benefiting you?** Trying to have direct customer service / communication with our users to their agents. ### 9. Easy to use and efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor N. | CS Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Chatlio?** The commands are straight forward and it's overall very easy to use **What do you dislike about Chatlio?** There are a lot of modifications that can be made, to personalize it, which is good. But it can be hard to navigate the settings. **What problems is Chatlio solving and how is that benefiting you?** We are a call center and Chatlio is reducing our call volume by answering simple questions over chat ### 10. A simple and useful live chat tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Chatlio?** The slack integration is clever and seamless. We use Slack as our main communication tool, so it's very easy to respond to a live chat at any time of the day. It's also very useful being able to schedule our 'active' hours, so that live chat requests aren't started outside of business hours. **What do you dislike about Chatlio?** Chatlio could be more powerful if it were to improve its 'bot' functionality. **What problems is Chatlio solving and how is that benefiting you?** We are able to prompt website visits to ask questions and engage with us on specific pages - such as a pricing page or integrations page ### 11. Easy to use and implement **Rating:** 3.5/5.0 stars **Reviewed by:** Mihir S. | Director - Special Projects, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Chatlio?** It's very easy to use, helps us get closer with our customers, and allows us to get their designs built even faster! **What do you dislike about Chatlio?** setting it up with slack and other communication wasn't super intuitive, and we don't always jump on new chat requests asap **What problems is Chatlio solving and how is that benefiting you?** responding to customers even faster ### 12. Stable Chat Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** Since I started to use Chatlio (4 years ago), Chatlio has been working without any major outages, it is very stable platform. **What do you dislike about Chatlio?** The development cycles are too long, and just few improvements have been implemented, we are still waiting for the quick replies like facebook messenger, a great tool to help customers to select the option and give a quick response. **Recommendations to others considering Chatlio:** Include custom buttons in the replays for the customers **What problems is Chatlio solving and how is that benefiting you?** We are getting closer to our customer with the chat widget, helping us to make a customer centric strategy ### 13. Works great for everything we need! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** Simple and easy to use chat platform to provide support to customers **What do you dislike about Chatlio?** Nothing really, it works for exactly what we need **Recommendations to others considering Chatlio:** It is a good chat interface platform for exactly what you need to provide immediate support to customers **What problems is Chatlio solving and how is that benefiting you?** Other than notifications for missed chats, everything operates well! ### 14. Great for support and gathering user feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Simon G. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** Simple slack integration, ability to give customers support, easy to install. **What do you dislike about Chatlio?** No problems experienced. Does the job we want it to. **What problems is Chatlio solving and how is that benefiting you?** Chatlio helped us to gather user feedback early on to help us create user guides and how-to content. It also allowed us to provide support to our users. ### 15. Great integration and interface **Rating:** 5.0/5.0 stars **Reviewed by:** Peggy E. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Chatlio?** The settings interface is well organized and comprehensive. **What do you dislike about Chatlio?** It's a little tough to find the settings you're looking for sometimes because there are so many of them, but that's a good problem to have! **What problems is Chatlio solving and how is that benefiting you?** Chat for our website and software service. ### 16. Rapid chat tool implementation **Rating:** 4.0/5.0 stars **Reviewed by:** Jason M. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Chatlio?** Speed to implement and integration to Slack. **What do you dislike about Chatlio?** The reporting tools seem unintuitive and under done. Found it hard to get meaningful inhibit quickly. **What problems is Chatlio solving and how is that benefiting you?** Improved sales and customer support with better visibility across the business. ### 17. Using it in our e-commerce site **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Chatlio?** the integrations with other apps like slack. the widget is easy to use, and the option of scheduling our online time. **What do you dislike about Chatlio?** the UI admin and reports need to be improved **What problems is Chatlio solving and how is that benefiting you?** customer live chat ### 18. Chatlio nicely integrates website chat into Slack **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** I love that it is integrated into one tool that we use every day. **What do you dislike about Chatlio?** Looking for queueing so that the visitors could know why it may take a few more minutes to get to them but not have to show an unavailable message on our website. **What problems is Chatlio solving and how is that benefiting you?** Customer support and sales contact with customers and potential customers. Customers love to jump on and chat real quick with the team and this tool makes that easy. ### 19. It’s fun to help customers with Chatlio **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** The Slack integration, saved replies, and a simple scheduling system. **What do you dislike about Chatlio?** The widget is good, but it’d be great if they offered a pop-out or moveable version. **What problems is Chatlio solving and how is that benefiting you?** Immediate customer feedback helps us build better UX. ### 20. Good chat tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** Slack integration is great and everyone has vision on the chats. **What do you dislike about Chatlio?** Not much really, more options for the style of button would be good I guess **What problems is Chatlio solving and how is that benefiting you?** Webcam chat with customers and prospects! ### 21. Just What We Needed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** Chatlio was easy to integrate into our system and easy to customise as our needs changed. **What do you dislike about Chatlio?** I find it awkward that they do not have chat support for their customers. The widget is there on the screen but they are always in "away" mode. **What problems is Chatlio solving and how is that benefiting you?** We now have direct access to people who are using a platform where we need feedback. It helps them and it helps us. ### 22. Great functionality, but need coding skills to use advanced features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Chatlio?** Easy to control hours available and there's a lot of ways to use it. Love the ability to set up common questions. **What do you dislike about Chatlio?** Difficult for non-coders to set up triggers and use more advanced features. **Recommendations to others considering Chatlio:** Make sure you have a technical person who knows how to code on-hand to use advanced features. **What problems is Chatlio solving and how is that benefiting you?** Provides a different way to contact our company directly for both Sales and Support. ### 23. Excellent product and team . **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** The integration with Slack , the customization . **What do you dislike about Chatlio?** I don't dislike anything , it would be nice to have a preset chatbot like collect.chat **What problems is Chatlio solving and how is that benefiting you?** immediate and personalized costumer service . ### 24. A great service with decent options **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Chatlio?** We love the integration with Slack - it’s great that everyone in the company can help with customer support. **What do you dislike about Chatlio?** Lack of CRM integration - we would love to have something that integrated a little better with our customer management - perhaps via Segment. **What problems is Chatlio solving and how is that benefiting you?** We love the ability for anyone in the business to be able to pitch in with web support. ### 25. It has been quite good, since it is quite easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Chatlio?** Slack integration works quite well. Slack editing means real time update on already sent messages. In general it has been easy to use from both sides of people using Chatlio. **What do you dislike about Chatlio?** Warning that 2 slack operators have been on the slack chat channel **What problems is Chatlio solving and how is that benefiting you?** More users have been able to ping us quickly without having to reach us via email. ### 26. Makes our daily support simple **Rating:** 4.5/5.0 stars **Reviewed by:** Jeppe L. | Lead Developer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2018 **What do you like best about Chatlio?** Good integrations with other services like Slack **What do you dislike about Chatlio?** Little ability to have dynamic opening hours **What problems is Chatlio solving and how is that benefiting you?** Daily support for customers ### 27. We love Chatlio **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** We have chatlio integrated out our employee website. Its very user friendly and easy to use! **What do you dislike about Chatlio?** When a message comes through to me from an employee, it does not say their name. I always have to ask who I am speaking with. There might be a fix for this, I will have to look into it **What problems is Chatlio solving and how is that benefiting you?** Internal communications **Official Response from John Eberly:** > Hi, Thank you for your nice review! I think perhaps what you are looking for to display customer name is our API, specifically https://chatlio.com/docs/api-v1/#api-identify That allows you to display custom information about anyone who chats with you. Feel free to reach out to us at support@chatlio.com to help you with implementing that on your site if you have any questions at all. Best, John, Chatlio founder ### 28. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Chatlio?** The fact that it implements with slack. **What do you dislike about Chatlio?** Would be nice if it could be more customized. **Recommendations to others considering Chatlio:** none **What problems is Chatlio solving and how is that benefiting you?** More leads generated. ### 29. Very practical Chat-Widget **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Chatlio?** The integration with slack makes it easy for us to integrate incoming chat messages into our workflow without having to watch another open tab in the browser. **What do you dislike about Chatlio?** Sometimes it's a bit hard to remember the commands to use in slack. **What problems is Chatlio solving and how is that benefiting you?** We try to have a good relationship with our customer which chatlio helps us achieve. ### 30. Great partnership with Chatlio **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Chatlio?** the ease of using chatlio is the best thing about chatlio **What do you dislike about Chatlio?** would like to see more functionality with reports **What problems is Chatlio solving and how is that benefiting you?** been able to expand hours based on our contact rate and seeing how many chats are coming in afterhours ### 31. Awesome! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Chatlio?** Simple to integrate, works amazing.. saw an immediate impact! **What do you dislike about Chatlio?** Nothing other than I kinda wish I had it a long time ago. **Recommendations to others considering Chatlio:** Integrate with rocketchat! **What problems is Chatlio solving and how is that benefiting you?** Engagement and quick response from potential new clients. ### 32. Awesome chat service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Chatlio?** Easy setup and integration makes for a flying start **What do you dislike about Chatlio?** Limitations when you’re already a paying user for features that aren’t _that_ special **What problems is Chatlio solving and how is that benefiting you?** Direct contact with a community of over 5000 people ### 33. Good **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2018 **What do you like best about Chatlio?** The automation, integration of applications into slack **What do you dislike about Chatlio?** Nothing negative here, product works as advertised **What problems is Chatlio solving and how is that benefiting you?** Open Communication ### 34. Talk to your website visitors right from Slack **Rating:** 5.0/5.0 stars **Reviewed by:** Jonathan H. | Head of Growth, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2018 **What do you like best about Chatlio?** LOVE being able to chat with website visitors right from Slack! **What do you dislike about Chatlio?** Not a strong, direct integration to Salesforce **Recommendations to others considering Chatlio:** They have amazing features and benefits and are working on making a stronger integration to Salesforce. That was the only thing that slowed up us from rolling this out yet. But I love the User Experience and interface from a website visitor perspective as well as how our team interacts with it! **What problems is Chatlio solving and how is that benefiting you?** No need to remember to login to a chat client to maintain conversations with website visitors ### 35. Easy to Use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2018 **What do you like best about Chatlio?** The flexibility and the large number of options to customize it as per our needs. **What do you dislike about Chatlio?** The UI could be better than what it is right now. Its a bit heavy. **What problems is Chatlio solving and how is that benefiting you?** We use it in day to day communication ## Chatlio Discussions - [I'm looking for the pricing structure for Chatlio? Are there different brackets for payment?](https://www.g2.com/discussions/9741-what-s-the-price-of-chatlio) - 1 comment, 1 upvote - [What happens when we’re not online?](https://www.g2.com/discussions/chatlio-91789e5c-77f3-494a-9451-8226c47d990c) - 1 comment, 1 upvote - [Can I export transcripts?](https://www.g2.com/discussions/chatlio-cc1d0810-b933-4a23-ab28-6f094ca62c7b) - 1 comment, 1 upvote - [Does this work with a free Slack account?](https://www.g2.com/discussions/chatlio-10ef816f-7309-49ef-b856-cac0b553fa7f) - 1 comment, 1 upvote - [Can I use Chatlio on multiple domains?](https://www.g2.com/discussions/chatlio-7f9c6b02-a7e5-4c09-bcb9-7cb30949dd12) - 1 comment, 1 upvote - [View Chatlio pricing details and edition comparison](https://www.g2.com/products/chatlio/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+05%3A11%3A53+-0500&secure%5Bsession_id%5D=4b9afcae-3a6e-4bca-bead-73e9117fa6d0&secure%5Btoken%5D=b3ad4dc45b9f0bd5387296ebe9bbfc8dfbf8b2bd0809b2fe6fe12eacd6b7d64d&format=llm_user) ## Chatlio Features **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles ## Top Chatlio Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,203 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews)