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CGM LABDAQ Reviews & Product Details

CGM LABDAQ is a powerful laboratory information system (LIS) that can be found in virtually every clinical laboratory environment including physician offices, clinics, reference laboratories, and hospitals. CGM LABDAQ is designed to increase reimbursements and optimize profitability with tools to verify that laboratory tests are billed correctly. Interface to your EHR or practice management system (orders, demographics, results, and billing information) to enable seamless connectivity and interoperability. Enjoy real-time access to and from the necessary parties outside your laboratory. Implement bi-directional interfaces to national and regional reference laboratories. Backed by the renowned, in-house support and implementation teams at CompuGroup Medical, CGM LABDAQ evolves with your lab. As your needs grow, CGM LABDAQ easily accommodates more analyzers, more testing, more users, more reports, and more data. Updates and new features are developed based on real laboratory feedback. CGM LABDAQ meets the needs of many types of facilities: student health centers, veterinary offices, pain management clinics, toxicology, and specialty testing reference laboratories. To request a quote or schedule a complimentary product demo, call the lab division of CompuGroup Medical at +1 (800) 359-0911. With locations in 19 countries and products in 56 countries worldwide, CompuGroup Medical is one of the leading eHealth companies in the world. CompuGroup Medical's support a unique customer base of more than 1.6 million health professionals including doctors, dentists, pharmacists, and other service providers in inpatient and outpatient facilities.

Seller

CompuGroup Medical USA

Discussions

CGM LABDAQ Community

Languages Supported

English

Overview by

Daniel Doll

Pricing

Pricing provided by CGM LABDAQ.

Call for Quote

(800) 359-0911

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CGM LABDAQ Media

CGM LABDAQ empowers labs to optimize revenue and improve customer satisfaction by increasing efficiency, streamlining workflow, reducing turnaround times, and promoting patient safety.

The customizable, user-specific homescreen for the CGM LABDAQ Laboratory Information System.

Turnaround time monitor for the CGM LABDAQ Laboratory Information System.

Integrated cell counter for the CGM LABDAQ Laboratory Information System.

Data mining with the CGM LABDAQ Laboratory Information System.

Control graph studies with the CGM LABDAQ Laboratory Information System.

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Selena P.

Lead Medical Assistant

Hospital & Health Care

Enterprise (> 1000 emp.)

10/21/2025

"Accession Management Made Easy, But Occasional Freezes Frustrate"

5/5

What do you like best about CGM LABDAQ?

What I find most helpful is the ability to create accession numbers if I accidentally delete them or need to accept samples for verification. This feature has made it much easier to manage mistakes and ensure that all samples are properly tracked. Review collected by and hosted on G2.com.

What do you dislike about CGM LABDAQ?

My least favorite aspect of LabDAQ is when it stops bridging samples for verification or when the system freezes. These interruptions can be quite frustrating. Review collected by and hosted on G2.com.

What problems is CGM LABDAQ solving and how is that benefiting you?

CGM LABDAQ addresses issues such as inefficient workflows, revenue loss from billing mistakes, and challenges with regulatory compliance. It helps laboratories by automating routine tasks, supporting profitability with features like medical necessity checking, and maintaining both patient and data security. Review collected by and hosted on G2.com.

Linda C.

Office Manager/Phlebotomy

Small-Business (50 or fewer emp.)

2/10/2021

"Office/Phleb Manager"

5/5

What do you like best about CGM LABDAQ?

I Like Best the Tech's , They get to know you by name, which means a lot today.. They are Professional and Efficient.. Awesome Service Review collected by and hosted on G2.com.

What do you dislike about CGM LABDAQ?

They are super busy, end of day calls as we close.. We are on the West Coast, But still the Best... Review collected by and hosted on G2.com.

Recommendations to others considering CGM LABDAQ:

I have mentioned in meetings through the years of service we have had with CGM/LabDaq to my Peers, I am so Pleased personally with the Friendliness and respect and caring that is associated with your product.. Your Staff to mention a few Rob, Ryan , Phillip, Ted to many to mention, are always helpful and get it done... Extremely Pleased... Review collected by and hosted on G2.com.

What problems is CGM LABDAQ solving and how is that benefiting you?

Setting up New Tests for Chemistry Analyzer, Interfacing between 3 reference labs. And the usual just getting to know my Labdaq system better... Review collected by and hosted on G2.com.

Response from Daniel Doll of CGM LABDAQ

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Thank you, Linda. Our lab division is based on the East Coast, but we keep technical support hours of 8AM to 11PM ET to maximize the support we are able to offer nationwide. We have the option for 24/7 support available as well, for clients that may still fall outside of the typical window. Connecting laboratories to analyzers, third-party systems, and reference labs is what we do best. The efficiency enabled by these secure interfaces helps you to better serve your clients and the patients that count on you. We'll be sure to pass along your compliments to the rest of the team!

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

2/16/2021

"Good LIS system"

4/5

What do you like best about CGM LABDAQ?

The engineers are really easy to reach and willing to help even if it takes some time to work through the question/problem. They are also willing to do follow up calls if they don't know the answer at the time of the initial call. They are great about not letting anything fall through the cracks and get forgotten. Review collected by and hosted on G2.com.

What do you dislike about CGM LABDAQ?

They charge quite a bit for expanding and for interfacing with instruments and other laboratory systems. Review collected by and hosted on G2.com.

Recommendations to others considering CGM LABDAQ:

I would say definitely understand your budget and know how many instruments you will want to use. This LIS is best for smaller to medium sized labs in my opinion. Review collected by and hosted on G2.com.

What problems is CGM LABDAQ solving and how is that benefiting you?

We are currently working on interfacing different instruments with CGM LABDAQ and that has been a challenge since each instrument has different needs. One of the benefits is how receptive the engineers are. They have been good about answering all the questions we have and also about building the interface based on our needs. Review collected by and hosted on G2.com.

Response from Daniel Doll of CGM LABDAQ

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Thanks for the review. We put our customers first with everything that we do, so we're excited to hear about your experience with our implementation and support teams. We use third-party surveys to get honest assessments of our different services and use that information to guide our focus as we strive for continuing improvement. Interfacing with different instruments and software is at the core of what CGM LABDAQ can do. That connectivity leads to more efficient workflows, faster turnaround times, and, ultimately, satisfied patients.

Slate N.

Mid-Market (51-1000 emp.)

11/18/2020

"LabDaq Review"

4.5/5

What do you like best about CGM LABDAQ?

User-friendly and customizable such as the tiles that you can drag and save. You can also save reports that you run often in the same way which is also helpful. They also interface with each of our instruments which helps greatly and are interfaced with our client's EHR to provide results quickly. Review collected by and hosted on G2.com.

What do you dislike about CGM LABDAQ?

It is occasionally hard to find exactly what you are looking for and you have to hunt it down. There are a lot of menu options and sometimes the thing you are looking for is hidden in a place where you might not look first. Once you find what you are looking for, it is easy to either remember where you found it our make it a tile if you are accessing it often on your dashboard. Review collected by and hosted on G2.com.

Recommendations to others considering CGM LABDAQ:

Get in early so you can learn the features before Go-Live Review collected by and hosted on G2.com.

What problems is CGM LABDAQ solving and how is that benefiting you?

They helping me solve the problem of easy LIS usage and getting patient results where they belong.Also being able to interface with API for PT is helpful. Review collected by and hosted on G2.com.

Response from Daniel Doll of CGM LABDAQ

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Thanks, Slate. You touch on two of the driving factors behind the development of CGM LABDAQ: ease-of-use and total connectivity. CGM LABDAQ connects laboratories to analyzers, EMR systems, practice management systems, reference laboratories, third-party billing systems, and more. Shortcut keys and a customizable, user-specific homescreen are two of the features that have earned CGM LABDAQ its reputation as a user-friendly lab management system. Our implementation team is happy to get users up-to-speed before the "go-live" date, and we offer a CGM University program for clients who need specialized training one day due to employee turnover or rapid growth.

Andrew S.

Lab Operations Manager

Mid-Market (51-1000 emp.)

2/24/2021

"CGM LabDaq"

3.5/5

What do you like best about CGM LABDAQ?

LabDaq is very user friendly. CGM has done a fairly good job of adding things that are very useful to a lab environment Review collected by and hosted on G2.com.

What do you dislike about CGM LABDAQ?

There are a few limitations in the rule writing that could be addressed. The auto-verification is another sore spot that needs a little bit of help. Review collected by and hosted on G2.com.

Brian M.

Senior Associate II IT

Mid-Market (51-1000 emp.)

2/16/2021

"Fast Support and Problem Resolution"

4/5

What do you like best about CGM LABDAQ?

Support team is knowledgeable and resolves issues very quickly. Even for problems that they don't have an immediate answer to, they research and reply quickly Review collected by and hosted on G2.com.

What do you dislike about CGM LABDAQ?

Currently have an existing performance issue. LabDAQ responsiveness is slow in the application and the issue of holding licenses and running out happens often. Review collected by and hosted on G2.com.

Response from Daniel Doll of CGM LABDAQ

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Thanks for the review, Brian. Our support team is well trained and focuses on fast, comprehensive resolutions to any technical issues. For example, before we could even respond to your review, our team was able to resolve your licensing issue. Should you ever run into anything else, please don't hesitate to reach out.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

2/9/2021

"Lab Manager"

4/5

What do you like best about CGM LABDAQ?

User friendly, easy to train for the basics, US based service, competitively priced. Review collected by and hosted on G2.com.

What do you dislike about CGM LABDAQ?

I wish there was a better online option for clients other than Labnexus which is limited and very hard to setup and maintain. Needs to have more standard rule and report options. Would prefer a cloud-based option so that we don't have to keep upgrading servers and hosting on-site. Review collected by and hosted on G2.com.

Sheila G.

Laboratory Director

Small-Business (50 or fewer emp.)

2/9/2021

"LabDaq"

5/5

What do you like best about CGM LABDAQ?

The system is easy to use and has a lot of nice reporting features. It is easy to get to the information you need quickly. Review collected by and hosted on G2.com.

What do you dislike about CGM LABDAQ?

I wish you could see outstanding orders at a glance for each workstation without having to run a report. Review collected by and hosted on G2.com.

Recommendations to others considering CGM LABDAQ:

This has been a very viable product in several laboratories I have worked with. It has more than enough reporting options to meet the needs of any organization, and the support staff is excellent. Review collected by and hosted on G2.com.

What problems is CGM LABDAQ solving and how is that benefiting you?

We have just installed a new reference laboratory interface, and LabDaq makes it easy to break down requisitions by performing laboratory. Review collected by and hosted on G2.com.

Response from Daniel Doll of CGM LABDAQ

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Thanks for the review, Sheila. We've designed CGM LABDAQ to stand apart from the competition for its intuitive interface and ease of use. It's essential that users access the functions and information they need as quickly as possible. The software system should never stand in the way of an efficient laboratory. Speaking of which, while orders aren't specific to workstations, you may be able to use the Manager Review option to get the information you're looking for in a non-report format. We'll reach out to see if we can help you with that.

Verified User in Alternative Medicine

Small-Business (50 or fewer emp.)

2/16/2021

"Decent program, hard time with onboarding/support"

2.5/5

What do you like best about CGM LABDAQ?

Robust LIMS program with good reporting options and inventory management capabilities Review collected by and hosted on G2.com.

What do you dislike about CGM LABDAQ?

onboarding was meant to take 6-8 weeks. We are about 6 months into trying to get system set-up and still have not been able to go live

Workflow management processes are not intuitive

We are a cannabis lab, so definitely lots more work to be done with aliasing/customizing for the cannabis space to make the system more user friendly Review collected by and hosted on G2.com.

Response from Daniel Doll of CGM LABDAQ

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Thanks for the review. We're glad to hear that you feel CGM LABDAQ is a powerful program with the reporting and inventory management capabilities your cannabis lab requires. The cannabis-testing market is an important one for us. We consider you to be one of our most valued clients, and we will continue to work with you to iron out any remaining issues. We apologize for the delays, and we appreciate the cooperation you've offered as we work to streamline your workflows as much as possible.

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

2/9/2021

"Throughout current use the experience has been exceptional."

4/5

What do you like best about CGM LABDAQ?

The customer service and support is always 10/10. Review collected by and hosted on G2.com.

What do you dislike about CGM LABDAQ?

The billing structure can be inconvenient as every tiny change is charged for, but I understand the necessity on the business side of CGM. There are a lot of small functionality changes that could increase ease of use and allow greater customer satisfaction. Review collected by and hosted on G2.com.

Response from Daniel Doll of CGM LABDAQ

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Thanks for your review! CompuGroup Medical places a serious emphasis on service and support, so we're excited to hear your experience has been exceptional. Please share any thoughts you have for enhanced functionality with your Account Manager. We build our product roadmap around the needs and wants of our clients, so that kind of information would be really helpful.