--- title: CGM LABDAQ Reviews meta_title: 'CGM LABDAQ Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 19 reviews by the users' company size, role or industry to find out how CGM LABDAQ works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 19 scale: '5' date_modified: '2026-06-14' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # CGM LABDAQ Reviews **Vendor:** CompuGroup Medical USA **Category:** [Medical Lab Software](https://www.g2.com/categories/medical-lab) **Average Rating:** 4.2/5.0 **Total Reviews:** 19 ## About CGM LABDAQ CGM LABDAQ is a powerful laboratory information system (LIS) that can be found in virtually every clinical laboratory environment including physician offices, clinics, reference laboratories, and hospitals. CGM LABDAQ is designed to increase reimbursements and optimize profitability with tools to verify that laboratory tests are billed correctly. Interface to your EHR or practice management system (orders, demographics, results, and billing information) to enable seamless connectivity and interoperability. Enjoy real-time access to and from the necessary parties outside your laboratory. Implement bi-directional interfaces to national and regional reference laboratories. Backed by the renowned, in-house support and implementation teams at CompuGroup Medical, CGM LABDAQ evolves with your lab. As your needs grow, CGM LABDAQ easily accommodates more analyzers, more testing, more users, more reports, and more data. Updates and new features are developed based on real laboratory feedback. CGM LABDAQ meets the needs of many types of facilities: student health centers, veterinary offices, pain management clinics, toxicology, and specialty testing reference laboratories. To request a quote or schedule a complimentary product demo, call the lab division of CompuGroup Medical at +1 (800) 359-0911. With locations in 19 countries and products in 56 countries worldwide, CompuGroup Medical is one of the leading eHealth companies in the world. CompuGroup Medical's support a unique customer base of more than 1.6 million health professionals including doctors, dentists, pharmacists, and other service providers in inpatient and outpatient facilities. ## CGM LABDAQ Reviews ### 1. Accession Management Made Easy, But Occasional Freezes Frustrate **Rating:** 5.0/5.0 stars **Reviewed by:** Selena P. | Lead Medical Assistant, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about CGM LABDAQ?** What I find most helpful is the ability to create accession numbers if I accidentally delete them or need to accept samples for verification. This feature has made it much easier to manage mistakes and ensure that all samples are properly tracked. **What do you dislike about CGM LABDAQ?** My least favorite aspect of LabDAQ is when it stops bridging samples for verification or when the system freezes. These interruptions can be quite frustrating. **What problems is CGM LABDAQ solving and how is that benefiting you?** CGM LABDAQ addresses issues such as inefficient workflows, revenue loss from billing mistakes, and challenges with regulatory compliance. It helps laboratories by automating routine tasks, supporting profitability with features like medical necessity checking, and maintaining both patient and data security. ### 2. Office/Phleb Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Linda C. | Office Manager/Phlebotomy, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2021 **What do you like best about CGM LABDAQ?** I Like Best the Tech's , They get to know you by name, which means a lot today.. They are Professional and Efficient.. Awesome Service **What do you dislike about CGM LABDAQ?** They are super busy, end of day calls as we close.. We are on the West Coast, But still the Best... **Recommendations to others considering CGM LABDAQ:** I have mentioned in meetings through the years of service we have had with CGM/LabDaq to my Peers, I am so Pleased personally with the Friendliness and respect and caring that is associated with your product.. Your Staff to mention a few Rob, Ryan , Phillip, Ted to many to mention, are always helpful and get it done... Extremely Pleased... **What problems is CGM LABDAQ solving and how is that benefiting you?** Setting up New Tests for Chemistry Analyzer, Interfacing between 3 reference labs. And the usual just getting to know my Labdaq system better... **Official Response from Daniel Doll:** > Thank you, Linda. Our lab division is based on the East Coast, but we keep technical support hours of 8AM to 11PM ET to maximize the support we are able to offer nationwide. We have the option for 24/7 support available as well, for clients that may still fall outside of the typical window. Connecting laboratories to analyzers, third-party systems, and reference labs is what we do best. The efficiency enabled by these secure interfaces helps you to better serve your clients and the patients that count on you. We'll be sure to pass along your compliments to the rest of the team! ### 3. Good LIS system **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about CGM LABDAQ?** The engineers are really easy to reach and willing to help even if it takes some time to work through the question/problem. They are also willing to do follow up calls if they don't know the answer at the time of the initial call. They are great about not letting anything fall through the cracks and get forgotten. **What do you dislike about CGM LABDAQ?** They charge quite a bit for expanding and for interfacing with instruments and other laboratory systems. **Recommendations to others considering CGM LABDAQ:** I would say definitely understand your budget and know how many instruments you will want to use. This LIS is best for smaller to medium sized labs in my opinion. **What problems is CGM LABDAQ solving and how is that benefiting you?** We are currently working on interfacing different instruments with CGM LABDAQ and that has been a challenge since each instrument has different needs. One of the benefits is how receptive the engineers are. They have been good about answering all the questions we have and also about building the interface based on our needs. **Official Response from Daniel Doll:** > Thanks for the review. We put our customers first with everything that we do, so we're excited to hear about your experience with our implementation and support teams. We use third-party surveys to get honest assessments of our different services and use that information to guide our focus as we strive for continuing improvement. Interfacing with different instruments and software is at the core of what CGM LABDAQ can do. That connectivity leads to more efficient workflows, faster turnaround times, and, ultimately, satisfied patients. ### 4. LabDaq Review **Rating:** 4.5/5.0 stars **Reviewed by:** Slate N. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about CGM LABDAQ?** User-friendly and customizable such as the tiles that you can drag and save. You can also save reports that you run often in the same way which is also helpful. They also interface with each of our instruments which helps greatly and are interfaced with our client's EHR to provide results quickly. **What do you dislike about CGM LABDAQ?** It is occasionally hard to find exactly what you are looking for and you have to hunt it down. There are a lot of menu options and sometimes the thing you are looking for is hidden in a place where you might not look first. Once you find what you are looking for, it is easy to either remember where you found it our make it a tile if you are accessing it often on your dashboard. **Recommendations to others considering CGM LABDAQ:** Get in early so you can learn the features before Go-Live **What problems is CGM LABDAQ solving and how is that benefiting you?** They helping me solve the problem of easy LIS usage and getting patient results where they belong.Also being able to interface with API for PT is helpful. **Official Response from Daniel Doll:** > Thanks, Slate. You touch on two of the driving factors behind the development of CGM LABDAQ: ease-of-use and total connectivity. CGM LABDAQ connects laboratories to analyzers, EMR systems, practice management systems, reference laboratories, third-party billing systems, and more. Shortcut keys and a customizable, user-specific homescreen are two of the features that have earned CGM LABDAQ its reputation as a user-friendly lab management system. Our implementation team is happy to get users up-to-speed before the "go-live" date, and we offer a CGM University program for clients who need specialized training one day due to employee turnover or rapid growth. ### 5. CGM LabDaq **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew S. | Lab Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about CGM LABDAQ?** LabDaq is very user friendly. CGM has done a fairly good job of adding things that are very useful to a lab environment **What do you dislike about CGM LABDAQ?** There are a few limitations in the rule writing that could be addressed. The auto-verification is another sore spot that needs a little bit of help. **What problems is CGM LABDAQ solving and how is that benefiting you?** for the most part, the rules are very helpful. We can set up reflex testing using the events at the test level, or by writing a rule. You can customize things even down into the by provider realm which is extremely useful. ### 6. Fast Support and Problem Resolution **Rating:** 4.0/5.0 stars **Reviewed by:** Brian M. | Senior Associate II IT, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2021 **What do you like best about CGM LABDAQ?** Support team is knowledgeable and resolves issues very quickly. Even for problems that they don't have an immediate answer to, they research and reply quickly **What do you dislike about CGM LABDAQ?** Currently have an existing performance issue. LabDAQ responsiveness is slow in the application and the issue of holding licenses and running out happens often. **What problems is CGM LABDAQ solving and how is that benefiting you?** Able to get results to our customers quickly, apps that come with LabDAQ allow for automated sending of results by fax and email. It allows for a very quick turnaround time. **Official Response from Daniel Doll:** > Thanks for the review, Brian. Our support team is well trained and focuses on fast, comprehensive resolutions to any technical issues. For example, before we could even respond to your review, our team was able to resolve your licensing issue. Should you ever run into anything else, please don't hesitate to reach out. ### 7. Lab Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about CGM LABDAQ?** User friendly, easy to train for the basics, US based service, competitively priced. **What do you dislike about CGM LABDAQ?** I wish there was a better online option for clients other than Labnexus which is limited and very hard to setup and maintain. Needs to have more standard rule and report options. Would prefer a cloud-based option so that we don't have to keep upgrading servers and hosting on-site. **What problems is CGM LABDAQ solving and how is that benefiting you?** We are daily solving issues with clients that need lab interfacing. We have been able to retain our clients over the years due to reliable connections. We have been able to use the Labnexus option for clients that are unable to interface and just need to view results. ### 8. LabDaq **Rating:** 5.0/5.0 stars **Reviewed by:** Sheila G. | Laboratory Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about CGM LABDAQ?** The system is easy to use and has a lot of nice reporting features. It is easy to get to the information you need quickly. **What do you dislike about CGM LABDAQ?** I wish you could see outstanding orders at a glance for each workstation without having to run a report. **Recommendations to others considering CGM LABDAQ:** This has been a very viable product in several laboratories I have worked with. It has more than enough reporting options to meet the needs of any organization, and the support staff is excellent. **What problems is CGM LABDAQ solving and how is that benefiting you?** We have just installed a new reference laboratory interface, and LabDaq makes it easy to break down requisitions by performing laboratory. **Official Response from Daniel Doll:** > Thanks for the review, Sheila. We've designed CGM LABDAQ to stand apart from the competition for its intuitive interface and ease of use. It's essential that users access the functions and information they need as quickly as possible. The software system should never stand in the way of an efficient laboratory. Speaking of which, while orders aren't specific to workstations, you may be able to use the Manager Review option to get the information you're looking for in a non-report format. We'll reach out to see if we can help you with that. ### 9. Decent program, hard time with onboarding/support **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2021 **What do you like best about CGM LABDAQ?** Robust LIMS program with good reporting options and inventory management capabilities **What do you dislike about CGM LABDAQ?** onboarding was meant to take 6-8 weeks. We are about 6 months into trying to get system set-up and still have not been able to go live Workflow management processes are not intuitive We are a cannabis lab, so definitely lots more work to be done with aliasing/customizing for the cannabis space to make the system more user friendly **Recommendations to others considering CGM LABDAQ:** Stay on top of product managers for rollout **What problems is CGM LABDAQ solving and how is that benefiting you?** Data management, review and reporting; benefits are traceability through the system maintaining an audit trail **Official Response from Daniel Doll:** > Thanks for the review. We're glad to hear that you feel CGM LABDAQ is a powerful program with the reporting and inventory management capabilities your cannabis lab requires. The cannabis-testing market is an important one for us. We consider you to be one of our most valued clients, and we will continue to work with you to iron out any remaining issues. We apologize for the delays, and we appreciate the cooperation you've offered as we work to streamline your workflows as much as possible. ### 10. Throughout current use the experience has been exceptional. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about CGM LABDAQ?** The customer service and support is always 10/10. **What do you dislike about CGM LABDAQ?** The billing structure can be inconvenient as every tiny change is charged for, but I understand the necessity on the business side of CGM. There are a lot of small functionality changes that could increase ease of use and allow greater customer satisfaction. **What problems is CGM LABDAQ solving and how is that benefiting you?** Benefits include the prescription monitoring portion of the software, being able to customize for almost any need of the company, and allow us to better serve our clients. **Official Response from Daniel Doll:** > Thanks for your review! CompuGroup Medical places a serious emphasis on service and support, so we're excited to hear your experience has been exceptional. Please share any thoughts you have for enhanced functionality with your Account Manager. We build our product roadmap around the needs and wants of our clients, so that kind of information would be really helpful. ### 11. Good product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2021 **What do you like best about CGM LABDAQ?** User friendly system. Customer support is always knowledgeable and courteous. **What do you dislike about CGM LABDAQ?** At times it is hard to to get a hold of your account manager. Long hold times when calling customer service, or takes a long time to call back if message is taken when call is first answered. **What problems is CGM LABDAQ solving and how is that benefiting you?** The HL-7 between our electronic health records system ### 12. Great product for our small laboratory **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2020 **What do you like best about CGM LABDAQ?** Straightforward, easy to use, logical, customizable **What do you dislike about CGM LABDAQ?** I personally have used this product for only about 10 months, but I have no complaints so far. **What problems is CGM LABDAQ solving and how is that benefiting you?** I had worked in a very large healthcare system for many years before recently starting at a Physicians office with it's own laboratory. The systems I had worked with before were laborious and complicated to use. LabDaq is straightforward and logical and has all of the features that our small business needs. And if we do have a need or issue, customer service has always been very helpful. **Official Response from Daniel Doll:** > Many of our clients operate from physician office laboratories like yours. We develop CGM LABDAQ to be as user-friendly as possible, so it's encouraging to hear that we are leading the competition with our intuitive design. Our dedicated, in-house technical support team continues to be a source of pride for us. It's our pleasure to assist you through any issues that may arise. ### 13. User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Yvonne C. | Laboratory Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about CGM LABDAQ?** Ease of daily use. Easy to learn and teach new techs. **What do you dislike about CGM LABDAQ?** Some management report names are misleading **Recommendations to others considering CGM LABDAQ:** LabDaq is a great software for my physicians office lab. Support is super easy to contact and always fix any issues that may arise. **What problems is CGM LABDAQ solving and how is that benefiting you?** All of my analyzers are interfaced which makes resulting super easy. **Official Response from Daniel Doll:** > Thanks, Yvonne. CGM LABDAQ is the recommended solution for many physician's office laboratories like yours. We design our laboratory information system to be as user-friendly and intuitive as possible, and our dedicated, in-house technical support team receives great feedback from clients for responsiveness, knowledge, and speed. ### 14. LabDaq **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about CGM LABDAQ?** App style tiles are easy to find and create **What do you dislike about CGM LABDAQ?** We went through a lot of problems and troubleshooting to get to a point where we were functional **What problems is CGM LABDAQ solving and how is that benefiting you?** Most problems have been solved. This systems allows for more flexibility with reports and insurance. **Official Response from Daniel Doll:** > Thank you for the review. Ease of use and flexibility are two of the things that help CGM LABDAQ stand apart from the competition. The shortcut tiles on each user's individual homescreen can be customized to deliver immediate access to the most frequently used functions, analyzers, reports, and more. ### 15. Great Software! Knowledgeable Support and Training! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2020 **What do you like best about CGM LABDAQ?** You are as good as your foundation. They have a great support and training staff to assist and put you at ease. The ability to interface this software with other products is fantastic! **What do you dislike about CGM LABDAQ?** Sometimes we have to restart some software-related services, and not certain why. It's nice that it can be done, but not sure why its necessary. **What problems is CGM LABDAQ solving and how is that benefiting you?** Running our own lab. Tests are imported in, resulted, and easily pushed out at a constant flow. It's great! **Official Response from Daniel Doll:** > Our development, HL7, and implementation teams have interfaced with countless analyzers, electronic health records, practice management systems, reference laboratories, third-party billing software, and more. During the COVID-19 pandemic, CompuGroup Medical connected laboratories to many of the country's state departments of health to facilitate mandatory reporting guidelines. By streamlining the secure flow of information among these systems, CGM LABDAQ increases a laboratory's efficiency and reduces the reliance on manual processes. Let us know if you continue to have any issues restarting a service. Our in-house technical support team will be happy to take a look at your configuration. ### 16. CGM Labdaq review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2021 **What do you like best about CGM LABDAQ?** Ease of use & great support, strong company **What do you dislike about CGM LABDAQ?** Lots of screens, complex and requires a lot of training **Recommendations to others considering CGM LABDAQ:** Great product & support! **What problems is CGM LABDAQ solving and how is that benefiting you?** Streamlined lab operations **Official Response from Daniel Doll:** > Thanks for the review. Ease of use and an expert, approachable support staff are two of the things we focus on with CGM LABDAQ. We appreciate that you see CompuGroup Medical as a trusted business partner. Our lab division is the leading supplier of laboratory information systems in the US, based on number of clients served. With 1.6 million users in 56 countries worldwide, CompuGroup Medical is a global leader in eHealth technology for laboratories, healthcare providers, and more. ### 17. Keyboard Shortcuts Make My Job Easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** June 01, 2018 **What do you like best about CGM LABDAQ?** Easy to use. Keyboard shortcuts make life a lot better. **What do you dislike about CGM LABDAQ?** Locks up on our system a lot. Can be difficult to search if you don’t full names. **Recommendations to others considering CGM LABDAQ:** Take the time to learn the keyboard shortcuts **What problems is CGM LABDAQ solving and how is that benefiting you?** Able to talk to multiple machines without a lot of manual entry. **Official Response from Daniel Doll:** > CGM LABDAQ is known for scalability, or the way it grows with a lab as the lab's needs evolve over time. But CGM LABDAQ also stands out for its versatility. In addition to physician's office laboratories and regional reference laboratories, CGM LABDAQ has established a growing presence in veterinary and other laboratories, as well. Our implementation team configures CGM LABDAQ to meet the specific needs of every client. If you continue to experience issues with the system locking up, please reach out to our in-house technical support team. We would be happy to evaluate your configuration and see where there might be room for improvement. ### 18. Does what it needs to **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2018 **What do you like best about CGM LABDAQ?** Relatively simple and easy to use. Ease and convenience. **What do you dislike about CGM LABDAQ?** Sometimes it doesn't interface with our patient charts. **What problems is CGM LABDAQ solving and how is that benefiting you?** Resulting patient tests. **Official Response from Daniel Doll:** > Thanks for the review. We're glad to hear that you find CGM LABDAQ easy to use and convenient. Nothing could be more important than producing fast, accurate results for patients. At CompuGroup Medical, it is our job to help you facilitate the best possible care. If you need any help with new interfaces, please reach out to your account manager. There may be room there to make your process even more efficient. ### 19. Years of learning and expensive updates **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2018 **What do you like best about CGM LABDAQ?** Report listings made available for tests are good to have. Management Review mode and Portal ok. **What do you dislike about CGM LABDAQ?** Customization expensive, servers slow. Every upgrade from just one interface, additional PC license, simple report format changes are under lockdown by CGM and can only be implemented by them for ridiculous pricing per item requested! **Recommendations to others considering CGM LABDAQ:** Consider web browser based LINS company with better more modern functions and customer service. **What problems is CGM LABDAQ solving and how is that benefiting you?** Daily data entry for clinical lab specimens, tracking and review, interface transfers from different clinical testing devices. **Official Response from Daniel Doll:** > Thanks for the review. Reports are an integral part of CGM LABDAQ, and a key differentiator to help your laboratory stand out from the rest. Especially helpful for reference labs or facilities with remote sites, the Manager Review option allows users to easily monitor laboratory workflow from specimen collection to lab receipt to test completion. If you continue to experience any slowness as result of your server, please reach out to your account manager. We can evaluate your system and see if there is any room for improvement there. Please note that a hosted solution offers a fast, secure way to manage your data, and know that our developers continue to publish regular software updates with enhancements to usability, functionality, and more. ## CGM LABDAQ Discussions - [What is CGM LABDAQ used for?](https://www.g2.com/discussions/what-is-cgm-labdaq-used-for) - [View CGM LABDAQ pricing details and edition comparison](https://www.g2.com/products/cgm-labdaq/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+18%3A10%3A09+-0500&secure%5Bsession_id%5D=adf7fca2-12de-497b-a0f3-2e45bf2ea7fc&secure%5Btoken%5D=73dc83b4c0dc01c31f37099baca1f08c0bb2ae3f991e335c0e555ce6dfec1e8d&format=llm_user) ## CGM LABDAQ Features **Lab Management** - Instrument Integration - Test Workflows - Order Processing - Specimen Management - Staff Scheduling and Permissions **Business Management** - E-Commerce Tools - Multi-Site Support - Results Portal - Business Intelligence **Clinical Tools** - Modality Support - Revenue Cycle Management - EMR/EHR Interface - Patient Billing ## Top CGM LABDAQ Alternatives - [CrelioHealth LIMS](https://www.g2.com/products/creliohealth-for-diagnostics-product/reviews) - 4.7/5.0 (251 reviews) - [CloudLIMS](https://www.g2.com/products/cloudlims/reviews) - 4.5/5.0 (54 reviews) - [Dendi LIS](https://www.g2.com/products/dendi-lis/reviews) - 4.5/5.0 (58 reviews)