CDK Reviews & Product Details

The interface is good and simple to use. with ease you can tell everything you need to know about who yours working with, pricing of the vehicle, and most importantly the mobile app is what takes it from average to great. Review collected by and hosted on G2.com.

Goes down too much. The pricing can be WAY off some times. Saves birthday but no idea if there is a way to have it tell us when their birthday is so we can call without us having to leave a reminder. And the text reminding only going to one person is annoying when a manger and salesman are talking to the client. Review collected by and hosted on G2.com.

I like the ease of use and the reports that are available. It makes working deals and follow up very easy. The way in works with Roadster and Drive make it a great product. The new AI feature has been very useful. Product support is always helpful. I'm not sure about cost, but he ROI has to be through the roof. Also, it is a fast internet site. Review collected by and hosted on G2.com.

it does crash every now and then. That's kind of annoying. Also, the apps are generally not that useful for my role at the dealership. I would like to see better integration with Roadster. Review collected by and hosted on G2.com.

The AI system that summarizes the most important chat topics. It makes performance faster and less time consuming. While completing calls my daily use is cut in half. Review collected by and hosted on G2.com.

I do not like the app for the phone. There are so many issues and it barely works. You cannot easily see customer profiles. You can't click on customer names while texting to pull up their info, you can't even hit the call button; it doesn't work through text. You also can't see your daily tasks. It's basically useless currently. Review collected by and hosted on G2.com.

Huge suite of products under one umbrella. I’m able to use a single login to access everything, from the DMS to the CRM and the vehicle appraisal tools. For the price, it makes sense not to have to pay for integrations with 3rd parties. Review collected by and hosted on G2.com.

Not all of the integrations are clean or simple to use. There are also times when their systems are incredibly slow and unreliable. Support can be an absolute nightmare, ranging from being routed to techs who specialize in a different product to dealing with people who have a very difficult time with English. Review collected by and hosted on G2.com.

Forms support handles cases extremely quickly! The future most definitely seems bright once the latest versions of the software are released. They should be more competitive with newer DMS systems then. Elliott is also extremely responsive! Review collected by and hosted on G2.com.

There have been many occasions where I have been forced to reach out multiple times in order to get a call or email back when there is something that needs attentions. I also feel like I have been talked down to by some members of the support team. Review collected by and hosted on G2.com.

How it is integrated for us to push deals over from our crm and any help is always fast and friendly with every individual and interaction across both front and back end Review collected by and hosted on G2.com.

The only downside to CDK has been during the course of a hack that happened a few years back and not having a back up system to work deals so we had to upload all the forms into our crm Review collected by and hosted on G2.com.

I really enjoy the functionality of CDK; it's easy to use, and I love telling my new hires to just click on anything in blue because it makes training much easier. I also appreciate the university feature, where my team can train at their own pace through prerecorded classes and scheduled live training. This helps them learn specific areas of the CRM they might need assistance with and also allows them to ask questions from CDK's experts. Review collected by and hosted on G2.com.

I think the templates in CDK need improvement. I haven't figured out how to add a clickable phone number into text templates, and I would really like that feature. I also wish I could put emojis in email templates. Additionally, there's sometimes a lag when my team makes calls; reports don't always update immediately and might take overnight to show, which is frustrating. This lag also occurs when clearing leads, as it sometimes looks like leads haven't been addressed quickly enough even though they have. Review collected by and hosted on G2.com.

Aggressive pricing makes products affordable for our business and the number of locations we support. The integrations work *most* of the time and are generally reliable on a daily basis. Review collected by and hosted on G2.com.

The support is subpar and frustrating. Calling in for assistance is a coin toss - you either get someone who knows exactly what they're doing or you get someone who isn't very knowledgeable and the call drags on. It makes attempting to solve serious concerns very frustrating.

Outages do happen, but the frequency over the last year has been strenuous. We cannot go a day or two without the ability to conduct business.

The product interface is acceptable. Its easy enough for the average user to grasp, but its a little buggy at times. Review collected by and hosted on G2.com.

I love the ease of use with CDK, especially how it helps me keep track of open repair orders, customer history, and tech notes. The reporting features are fantastic for monitoring everything effectively. I also appreciate how well it manages customer information, making it easy to contact them when necessary. The daily log is incredibly helpful for overseeing all shop activities, and tracking ordered parts is seamless. Integrating CDK with our Dodge software is a big plus, as it works amazingly in syncing appointments and creating tickets efficiently. Overall, CDK offers way more options and has a better interface compared to our previous system. Review collected by and hosted on G2.com.

The only thing I can say needs to be improved is whatever causes it to freeze up on you when using it throughout the day. That's really the only thing that I dislike about the system. Review collected by and hosted on G2.com.

I did like how robust the sales portion of the software was to use. For the sheer volume of what we were using it for at the time, it held up beautifully. Review collected by and hosted on G2.com.

I really didn't like how CDK made it necessary to manually separate areas for sales tax reporting. Working as the largest automotive glass distributor in the tri-state area, it was frustrating that we couldn't separate bills of sale by location for reporting purposes. I had to manually total 500 invoices per month on an adding machine every Friday afternoon, which was such a time-consuming process. Review collected by and hosted on G2.com.