# CDK Reviews **Vendor:** CDK Global **Category:** [Car Dealer Software](https://www.g2.com/categories/car-dealer) **Average Rating:** 3.9/5.0 **Total Reviews:** 108 ## About CDK CDK is a secure, SOC 2-compliant dealership software solution provider who’s fully integrated for all areas of the automotive dealership — from the Front Office, Back Office, Service and Parts, and all areas in between. Our mission is to help dealers sell and service more cars and run more efficient operations by developing solutions and services that streamline workflows, most notably the CDK Dealership Xperience Platform. The following suites are fully integrated into the Dealership Xperience Platform and thoughtfully designed to help elevate the customer experience while running a dealership more effectively: • Foundations Suite: Go beyond the DMS with everything you need to run your dealership, including unmatched multi-store Accounting and CDK SimplePay, built for enterprise dealers. • Fundamentals Suite: A more streamlined Foundations Suite, built for one-to-two site franchise, independent and used car dealers. • Vehicle Inventory Suite: Manage dealership inventory and price more profitability with the power of AI. • Modern Retail Suite: Have customers start car buying online and finish in store seamlessly with integrated CRM, Digital Retail and F&I workflows. • Fixed Operations Suite: Build trust with to-the-penny RO pricing, video and texting communication platforms, and accurate Parts ordering. • Intelligence Suite: Access advanced analytics with predictive insights, comparative analysis and total visibility to your dealership’s performance. In addition to powerful technology, CDK is known for fast, high-touch support. Dealers get chat responses in under a minute and phone assistance in under two minutes, backed by more than 400 dedicated Customer Care agents and a Services team with an average tenure of 10+ years. Over 90% of support interactions receive top satisfaction ratings, and 97% of dealers say CDK’s Customer Success teams make it easier to hit their goals. Why Dealerships Choose CDK: • Fully integrated platform across all departments • Fast, personalized support with sub-two-minute response times • Secure, SOC 2-compliant infrastructure • Role-based workflows and automotive-specific functionality • Suites tailored for enterprise, independent and multirooftop dealers • Industry-experienced support and Services teams • 50+ years of automotive expertise and 15,000+ dealerships served • Technology that improves margins, productivity and customer loyalty With 50+ years in the automotive retail industry and serving over 15,000 dealers, CDK is committed to helping dealers find success through powerful, relevant technology. ## CDK Reviews ### 1. Decent Tool with Ease of Use But Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Emily C. | Office Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about CDK?** I like that when CDK is running, it's straightforward enough that I don't need to think extremely hard about the keys I need to use. The commands make sense, like H for history, Veh for the vehicle screen, and Fi for the finance screen. It's great that I don't need to remember random commands when I'm trying to do a million things at once. For my job, speed and accuracy are crucial, and CDK helps with that because I can quickly recall things I use daily thanks to muscle memory. **What do you dislike about CDK?** What doesn’t work is that if I don’t have the caps lock on and I’m trying to go quickly through screens then it will error out and not let me pass, so if I’m not paying attention then I will have to go back through everything again. Also, the fact that I notice CDK has been going down a lot more than it usually had in the past. The security concerns are also an issue for me. **What problems is CDK solving and how is that benefiting you?** CDK saves space by digitizing paperwork, saving me from clutter. It saves time by letting me locate information quickly without needing assistance. It lets me track technician activities effortlessly and pull customer history easily, improving speed and effectiveness. **Official Response from Heather Erickson:** > Thank you for sharing your experience and feedback. We’re glad to hear that CDK’s intuitive commands and familiar workflows help you work quickly and accurately, especially in a fast‑paced environment. We also understand your concerns around caps lock sensitivity, system uptime, and security. Workflow interruptions can be frustrating, and your feedback is valuable as we continue improving usability, reliability, and security across the platform. Thank you again for your review—we encourage you to connect with your CDK representative or support team if you’d like to discuss your experience further. ### 2. Efficient, Easy-to-Use Tool for Managing Sales and Daily Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Stan T. | General Sales Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about CDK?** Efficient means of managing my sales staff. Very contstuctive and easy to use for sales staff and accounting staff as well. Ease of getting a snapshot of everyday operations and terms **What do you dislike about CDK?** Still a few holes in the system. Prime example, when a salesman deletes an appointment it kills all their future follow up tasks with the customer. **What problems is CDK solving and how is that benefiting you?** It is increasing efficiency of salesman and use of my time as a manager. ### 3. Effortless Setup, Fast Performance with CDK **Rating:** 4.5/5.0 stars **Reviewed by:** Quantez J. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about CDK?** I like that CDK is fast and hands-on. It's the best product, and the initial setup was very easy, like one, two, three. **What do you dislike about CDK?** Love it **What problems is CDK solving and how is that benefiting you?** CDK helps me a lot with AI tasks and lets me look up great work products. **Official Response from Heather Erickson:** > Thank you for the review! We’re glad to hear CDK was easy to set up and that you find it fast, hands-on, and helpful for your AI tasks. We appreciate your feedback and are excited to support your continued success! ### 4. Efficient but needs an upgrade **Rating:** 3.0/5.0 stars **Reviewed by:** Sakshi H. | Finance and Administration Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2025 **What do you like best about CDK?** A lot of functions to run and various ways to reach to your goals **What do you dislike about CDK?** Not a user friendly software, a lot of training is required **What problems is CDK solving and how is that benefiting you?** Cdk is the primary accounting software, it is solving the accounting, auditing and tax problems and generating clear reports ### 5. Easy Follow-Up, But Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about CDK?** CDK makes for easy follow up with customers using the monthly calendar **What do you dislike about CDK?** Unfortunately, it does not always work easily and the constant changing of passwords is a pain **What problems is CDK solving and how is that benefiting you?** none ### 6. Serves All the Purposes **Rating:** 5.0/5.0 stars **Reviewed by:** Autum G. | Finance. Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about CDK?** We use CDK for FI, Accounting and our Service Dept. Everything stays as up-to-date as necessary but stays consistent. The Ease of Use is and Integrations with their CRM is always smooth. use this program daily and rarely experience system issues. **What do you dislike about CDK?** No issues here! The outage was a terrible set back this year but we recouped as quickly as we could and they handled the outage as professionally as possible. I do wish that it would integrate with other CRMs, more specifically hubspot. **What problems is CDK solving and how is that benefiting you?** I am the Finance Manager so I use FI and the program integrates perfectly with my warranty and insurance sales program. ### 7. Features Lack **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about CDK?** The DMS is great for parts and service and has a large capacity for integration volume. **What do you dislike about CDK?** It is not user-friendly for accounting and requires multiple steps for the basics. **What problems is CDK solving and how is that benefiting you?** CDK offers a DSDA that is great for obtaining copies of checks issued, invoices, repairs orders, and more. ### 8. Long time CDK user **Rating:** 4.0/5.0 stars **Reviewed by:** PATSY P. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2024 **What do you like best about CDK?** The intergration between departments. The executive desktop is easy to use when you want a quick overview of your stores. The drill downs are very heplfull in all applications. Being able to push to excel easily is helpful. DSDA is wonderful. **What do you dislike about CDK?** The reporting is lacking in many areas. Not being able to get yesterdays departmental sales numbers in one report is upsetting. F&I not being able to sell mulitple products and being able to report on them, everything is lumped into the WEO screen and is not user friendly. Having no solution for selling Accessories on the sales floor as part of the deal is unacceptable. **What problems is CDK solving and how is that benefiting you?** multi line dealership with 6 rooftops. CDK does a great job with multi company. ### 9. CDK is Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 16, 2024 **What do you like best about CDK?** Customer Service is outstanding with CDK **What do you dislike about CDK?** Sometimes long wait times for assistance can be experienced. **What problems is CDK solving and how is that benefiting you?** I dont have any problems that are being resolved at this time. ### 10. Best Management Tool for Automobile dealers **Rating:** 4.5/5.0 stars **Reviewed by:** Godwin Appiah K. | MECHANICAL ENGINEER / HSE, Automotive, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2023 **What do you like best about CDK?** It is easily to use and gives exact outcomes. It helps greatly in automobile dealership activities. It helps to change from one assignment another without interruptions. In terms of performing various tasks, it is awesome and makes it simple to move from one worksheet to another. It assists with checking all dealership activities. It prevents stealing. Assists in inventory and monitoring income generated. It produces all dealership required reports for examination,and so on **What do you dislike about CDK?** The cost of using it is pretty high. Any form modifications that you need to make must be paid for. Only dealerships with huge capital can afford to use it. It cannot be use remotely without vpn. **What problems is CDK solving and how is that benefiting you?** It help for warranty claiming, customer invoicing, workshop resource management, spare parts management, sales management, reports generation, inventroy, financial management, booking customer and Customer relations management. ## CDK Discussions - [What can I do when it freezes?](https://www.g2.com/discussions/what-can-i-do-when-it-freezes) - 1 comment, 1 upvote - [View CDK pricing details and edition comparison](https://www.g2.com/products/cdk/reviews/cdk-review-2022064?section=pricing&secure%5Bexpires_at%5D=2026-05-17+08%3A20%3A51+-0500&secure%5Bsession_id%5D=0efafbf5-6bfd-4d7e-81c2-c9a10c14ca7d&secure%5Btoken%5D=a0647c4b876ea469736fe9eb9cd6a3853b3e72ae5f3e65e885555681e7bcb3ed&format=llm_user) ## CDK Integrations - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Yooz](https://www.g2.com/products/yooz/reviews) ## CDK Features **Vehicle & Equipment Inventory Management - Dealer Management Systems** - Real-Time Inventory Visibility - VIN & Serial Number Tracking - Floorplan Financing Management **Sales & Deal Management - Dealer Management Systems** - Contract & Document Generation - Lead-to-Close Deal Workflow - Deal Desking & Pricing Tools **Service & Repair Management - Dealer Management Systems** - Appointment Scheduling - Repair Order (RO) Management - Technician Assignment & Labor Tracking **Parts & Warehouse Management - Dealer Management Systems** - Parts Catalog Integration - Parts Inventory & Bin Tracking **Finance & Insurance (F&I) - Dealer Management Systems** - Lender Integrations - Regulatory Compliance Documentation - Loan & Lease Structuring **Dealer Accounting - Dealer Management Systems** - Accounts Payable & Receivable - General Ledger - Dealer Financial Statements **AI Capabilities - Dealer Management Systems** - AI-Driven Service Optimization - AI-Enabled Customer Engagement - AI-Powered Analytics & Insights - AI-Powered Sales Intelligence - AI-Enabled Inventory Optimization ## Top CDK Alternatives - [Tekion](https://www.g2.com/products/tekion/reviews) - 4.4/5.0 (13 reviews) - [VinSolutions Connect CRM](https://www.g2.com/products/vinsolutions-connect-crm/reviews) - 4.2/5.0 (106 reviews) - [Dealertrack DMS](https://www.g2.com/products/dealertrack-dms/reviews) - 4.4/5.0 (41 reviews)