It lets you build a checkout sequence, and it's great at enabling you to do that. Review collected by and hosted on G2.com.
I am writing to express my deep disappointment and frustration with Brainstorm Force for making it impossible to cancel my subscription for one of their products. Their approach reflects a concerning lack of transparency and respect for their customers, undermining the fundamental trust that should exist in any business relationship.
Upon logging into the My Account area, I discovered that the 'Cancel Subscription' button had been removed, leaving me no option but to jump through hoops to stop an unwanted service renewal. After multiple attempts to contact support, I received an email asking why I wanted to cancel. Despite providing my reasons, there was complete radio silence thereafter—no follow-up, no assistance.
This raises serious questions: Why has Brainstorm Force intentionally removed the ability to cancel a subscription independently? By doing so, they are intentionally creating friction for customers seeking to leave, a tactic that borders on unjust business practices. This kind of behavior not only obstructs basic user rights but violates the principles of customer autonomy, trust, and transparency.
Ethical businesses prioritize customer trust and ease of access, especially when it comes to subscription services. When companies make it difficult or nearly impossible for their customers to cancel, it suggests a predatory approach that prioritizes their own financial gain over customer satisfaction.
What Brainstorm Force has done here feels like a direct violation of these basic principles. Forcing customers to contact support to cancel and then delaying responses or ignoring requests is an unacceptable business practice. It manipulates customers into renewing subscriptions they no longer need, which reflects poorly on Brainstorm Force’s commitment to ethical service, transparency, and honest customer relationships.
At its core, customer relationships are built on mutual respect. Trust is established when a company empowers its users, giving them the freedom to make decisions about the services they are paying for, including the decision to leave. By obstructing this, Brainstorm Force has tarnished its reputation and has failed to uphold the values that customers expect from any legitimate service provider.
I hope this review serves as a warning to others and as a call for Brainstorm Force to revisit their practices to create a more customer-centric, transparent, and fair business environment. Review collected by and hosted on G2.com.
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