Link copied to clipboard # CTM vs Call Box Comparison - What are their main differences? Share [ Export ](/compare/ctm-ctm/call-box/export.csv) CTM (formerly...Call Box[+ Add Product](#) Pricing **CTM** Free Trial **$79.00** Usage Based Per Month · Marketing Lite **$179.00** Usage Based Per Month · Marketing Pro **$329.00** Usage Based Per Month · Sales Engage **$1,999.00** Usage Based Per Month · Enterprise Show more **Call Box** **Contact Vendor for Pricing** · Basic **Pricing Insights** from reviews Perceived Cost **CTM** $$$$$ **Call Box** $$$$$ Average Discount **CTM** 8% **Call Box** 13%5% more Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **CTM** 6 months Based on 100 responses **Call Box** 6 months Based on 100 responses Return on Investment **CTM** 6 months Based on 100 responses **Call Box** 6 months Based on 100 responses ![CTM](https://images.g2crowd.com/uploads/product/hd_favicon/f8984d08f540c0a6a89f905048bb0abb/ctm-ctm.svg "CTM") ![Call Box](https://images.g2crowd.com/uploads/product/hd_favicon/892a927c65cfca99e30c26001b109760/call-box.svg "Call Box") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **CTM** Customer Support (49) Ease of Use (48) Learning Curve (23) Complexity (15) **Call Box** Not enough data Integrations **CTM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c185744c5a348e3dc26961d0528be28a/ab-tasty.png "Product Avatar Image") AB Tasty ](https://www.g2.com/products/ab-tasty/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c8a615694573f0625c461def065b503e/acquisio.png "Product Avatar Image") Acquisio ](https://www.g2.com/products/acquisio/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5a7938ffd6497884772dc39786f9e1e2/adobe-analytics.png "Product Avatar Image") Adobe Analytics ](https://www.g2.com/products/adobe-analytics/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d6b6650425eafc5c72f230cad744ad29/adobe-commerce-formerly-magento-commerce.png "Product Avatar Image") Adobe Commerce (formerly... ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)[ View all ](https://www.g2.com/products/ctm-ctm/integrations) **Call Box** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") GoTo Connect ](https://www.g2.com/products/goto-connect/reviews)[ View all ](https://www.g2.com/products/call-box/integrations) Screenshots **CTM** ![CTM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/154514/Screenshot-2026-03-17-at-8%282%29.53.12-AM-_1_.png) **Call Box** ![Call Box screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/106988/missedop.PNG) **Ratings** from reviews Meets Requirements **CTM** **9.1** /10 Based on 632 responses **Call Box** **8.3** /10 Based on 73 responses Ease of Use **CTM** **8.6** /10 Based on 638 responses **Call Box** **8.6** /10 Based on 73 responses Ease of Setup **CTM** **8.4** /10 Based on 535 responses **Call Box** **8.5** /10 Based on 54 responses Ease of Admin **CTM** **8.7** /10 Based on 530 responses **Call Box** **8.5** /10 Based on 55 responses Quality of Support **CTM** **9.0** /10 Based on 587 responses **Call Box** **8.4** /10 Based on 66 responses Has the product been a good partner in doing business? **CTM** **9.2** /10 Based on 525 responses **Call Box** **8.6** /10 Based on 54 responses Product Direction (% positive) **CTM** **9.1** /10 Based on 629 responses **Call Box** **7.0** /10 Based on 73 responses **Features** ratings from reviews Conversation Intelligence **7.1** /10 Based on 59 responses Not enough data Contact Center **9.1** /10 Based on 65 responses Not enough data Attribution **8.0** /10 Based on 57 responses Not enough data Uncover more feature rated insights from real users to improve your shopping experience. See it for free Outbound Call Tracking **8.8** /10 Based on 18 responses Not enough data Sales Coaching **7.8** /10 Based on 8 responses Not enough data UCaaS Platforms **9.4** /10 Based on 21 responses Not enough data Inbound Call Tracking **8.5** /10 Based on 336 responses Not enough data Marketing Analytics **8.2** /10 Based on 69 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 66.3% Mid-Market(51-1000 emp.) 30.1% Enterprise(\> 1000 emp.) 3.5% Small-Business(50 or fewer emp.) 66.3% Mid-Market(51-1000 emp.) 30.1% Enterprise(\> 1000 emp.) 3.5% Small-Business(50 or fewer emp.) 60.8% Mid-Market(51-1000 emp.) 29.7% Enterprise(\> 1000 emp.) 9.5% Small-Business(50 or fewer emp.) 60.8% Mid-Market(51-1000 emp.) 29.7% Enterprise(\> 1000 emp.) 9.5% **Reviewers' Industry** [![CTM](https://images.g2crowd.com/uploads/product/hd_favicon/f8984d08f540c0a6a89f905048bb0abb/ctm-ctm.svg "CTM")](https://www.g2.com/products/ctm-ctm/reviews) CTM Marketing and Advertising 38.3% Internet 6.2% Construction 4.1% Consumer Services 4.0% Hospital & Health Care 3.8% Other 43.6% [![Call Box](https://images.g2crowd.com/uploads/product/hd_favicon/892a927c65cfca99e30c26001b109760/call-box.svg "Call Box")](https://www.g2.com/products/call-box/reviews) Call Box Marketing and Advertising 20.5% Automotive 17.9% Internet 9.0% Medical Practice 6.4% Health, Wellness and Fitness 5.1% Other 41.0% Alternatives **CTM Alternatives** ![CallRail](https://images.g2crowd.com/uploads/product/hd_favicon/dc5a7c4a387a7c639e8eb054c965ecb7/callrail.svg "CallRail") [ CallRail ](/products/callrail/reviews) ![Invoca](https://images.g2crowd.com/uploads/product/hd_favicon/c6e9b5ea6ac9e55009255de6b07777be/invoca.svg "Invoca") [ Invoca ](/products/invoca/reviews) ![Revenue.io](https://images.g2crowd.com/uploads/product/hd_favicon/751abf86d128bfc8421ddb82f7bb9b67/revenue-io.svg "Revenue.io") [ Revenue.io ](/products/revenue-io/reviews) ![WhatConverts](https://images.g2crowd.com/uploads/product/hd_favicon/d92d25660d9b18514f14665d75e06d95/whatconverts.svg "WhatConverts") [ WhatConverts ](/products/whatconverts/reviews) **Call Box Alternatives** ![CallRail](https://images.g2crowd.com/uploads/product/hd_favicon/dc5a7c4a387a7c639e8eb054c965ecb7/callrail.svg "CallRail") [ CallRail ](/products/callrail/reviews) ![Invoca](https://images.g2crowd.com/uploads/product/hd_favicon/c6e9b5ea6ac9e55009255de6b07777be/invoca.svg "Invoca") [ Invoca ](/products/invoca/reviews) ![Revenue.io](https://images.g2crowd.com/uploads/product/hd_favicon/751abf86d128bfc8421ddb82f7bb9b67/revenue-io.svg "Revenue.io") [ Revenue.io ](/products/revenue-io/reviews) ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/133ac8908c1967e2913674b8ad18ab5f/salesloft.svg "Salesloft") [ Salesloft ](/products/salesloft/reviews) ## CTM (formerly... vs Call Box FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between CTM (formerly... vs Call Box? CTM (formerly CallTrackingMetrics) stands out for its higher G2 rating, more robust support, and advanced features like automated voicemails and personalization, while Call Box is rated lower and lacks these differentiators. | [CTM (formerly...)](https://www.g2.com/products/ctm-ctm/reviews) | [Call Box](https://www.g2.com/products/call-box/reviews) | | --- | --- | | G2 Rating (reviews): 4.5/5 (761 reviews) | 4.2/5 (80 reviews) | | Largest Segment: Small-Business | Small-Business | | Ease of Setup score: 8.4 | 8.5 | | Quality of Support score: 9.0 | 8.4 | | Top Reviewer-Cited Strength: Customer Support (49 all-time mentions) | — | ### How do the pricing models of CTM (formerly... and Call Box compare? CTM (formerly CallTrackingMetrics) is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Call Box. - **CTM (formerly...):** In recent reviews, many highlight good pricing and value, noting that the platform combines tracking, softphone, and integrations without requiring multiple systems. - **Call Box:** Reviewers have described Call Box as more expensive than other call tracking companies, with some switching to alternatives for cost savings. - **Switching reasons:** Several reviewers mention switching from Call Box to other providers due to higher costs and better value elsewhere. ### What are the best alternatives to CTM (formerly... and Call Box? The top three alternatives to CTM (formerly CallTrackingMetrics) and Call Box are CallRail, Invoca, and Revenue.io. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [CTM (formerly...)](https://www.g2.com/products/ctm-ctm/reviews) | 4.5/5 (761 reviews) | Small-Business | In recent reviews, many highlight good pricing and value. | Customer Support (49 all-time mentions) | | [Call Box](https://www.g2.com/products/call-box/reviews) | 4.2/5 (80 reviews) | Small-Business | Reviewers have described it as more expensive than competitors. | Easy to use and integrates with CRM (recent reviews) | | [CallRail](https://www.g2.com/products/callrail/reviews) | 4.5/5 (1835 reviews) | Small-Business | — | Comprehensive call tracking and analytics (recent reviews) | | [Invoca](https://www.g2.com/products/invoca/reviews) | 4.5/5 (967 reviews) | Small-Business | — | Advanced attribution and reporting (recent reviews) | | [Revenue.io](https://www.g2.com/products/revenue-io/reviews) | 4.7/5 (580 reviews) | Mid-Market | — | AI-powered insights and automation (recent reviews) | ### Which Inbound Call Tracking features should I prioritize when comparing CTM (formerly... and Call Box? Buyers comparing CTM (formerly CallTrackingMetrics) and Call Box should prioritize integrations, call tracking accuracy, automation features, analytics, and customer support. - **Integrations:** CTM (formerly...) is cited in 25 all-time reviews for integrations, with 141 all-time mentions for Make, 51 for Google Analytics, and 36 for Google Ads; Call Box has CRM integration mentioned in recent reviews. - **Call Tracking Accuracy:** CTM (formerly...) has 31 all-time mentions for call tracking and 24 for attribution accuracy; Call Box reviewers note call tracking and reporting but mention occasional inaccuracies. - **Automation Features:** CTM (formerly...) offers automated voicemails and personalization, which are not cited for Call Box. - **Analytics:** CTM (formerly...) has 19 all-time mentions for analytics; Call Box reviewers mention reporting but note a need for more detailed and flexible options. - **Customer Support:** CTM (formerly...) is cited in 49 all-time reviews for customer support; Call Box support is described as responsive but with some variability in recent reviews. ### What are the pros and cons of CTM (formerly... vs Call Box? CTM (formerly CallTrackingMetrics) is strongest in integrations and customer support, while Call Box is noted for ease of use and CRM integration. - **CTM (formerly...) strengths:** Customer Support (49 all-time mentions), Ease of Use (48), Integrations (25), Call Tracking (31), Attribution Accuracy (24), Customization (19), Analytics (19), Easy Setup (22). - **CTM (formerly...) trade-offs:** Learning curve (23 all-time mentions), complex setup for advanced features, and occasional UI complexity. - **Call Box strengths:** Easy to use and integrates with CRM (recent reviews), responsive support, useful for tracking and recording calls, and quick addition of numbers. - **Call Box trade-offs:** Higher cost compared to competitors, reporting inaccuracies, less flexible reporting, and some reviewers cite outdated interface and support variability. ### Is CTM (formerly... or Call Box better for small businesses? CTM (formerly CallTrackingMetrics) is the better fit for small businesses, with a higher G2 rating and more positive small-business reviewer sentiment. - **CTM (formerly...):** Largest segment is Small-Business; reviewers highlight adaptability, ease of use, and strong support for small business needs. - **Call Box:** Largest segment is Small-Business; reviewers note ease of use and CRM integration but mention higher costs and less flexible reporting. ### Which Inbound Call Tracking platform has better integrations? CTM (formerly CallTrackingMetrics) is favored for integrations, with significantly more reviewer-cited integration options and mentions than Call Box. - **CTM (formerly...):** Integrations with Make (141 all-time mentions), Google Analytics (51), and Google Ads (36) are frequently cited by reviewers. - **Call Box:** CRM integration is mentioned in recent reviews, but no third-party integration is cited with a publishable count. ### How do CTM (formerly... and Call Box compare on customer support? CTM (formerly CallTrackingMetrics) scores higher on Quality of Support, with a 0.6-point advantage over Call Box, indicating a material difference in reviewer satisfaction. - **CTM (formerly...):** Reviewers cite customer support in 49 all-time mentions, describing the team as responsive, knowledgeable, and helpful. - **Call Box:** Support is described as responsive and helpful in recent reviews, but some mention variability and slower response times. ### Which is easier to implement, CTM (formerly... or Call Box? CTM (formerly CallTrackingMetrics) and Call Box score within 0.1 points on Ease of Setup, indicating near parity in implementation experience. - **CTM (formerly...):** Reviewers describe setup as straightforward, with setup wizards and walk-throughs, but note a learning curve for advanced features. - **Call Box:** Reviewers mention easy setup and quick addition of numbers, with some noting that training and onboarding can take longer for complex workflows. ### Which product has better Review? CTM (formerly CallTrackingMetrics) leads on Review, with higher scores and more reviewer-cited strengths in this area. - **CTM (formerly...):** Review is the most frequently mentioned feature, with a 4.5/5 average rating from 761 reviews, and 31 all-time mentions for call tracking and 22 for call recording. - **Call Box:** Reviewers rate it 4.2/5 from 80 reviews, with recent mentions of ease of use and CRM integration, but fewer all-time mentions for review-related features.