--- title: Bucher + Suter Connects Reviews meta_title: 'Bucher + Suter Connects Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Bucher + Suter Connects works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 4 scale: '5' date_modified: '2026-09-22' parent_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Bucher + Suter Connects Reviews **Vendor:** Bucher + Suter AG **Category:** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps) **Average Rating:** 3.8/5.0 **Total Reviews:** 4 ## About Bucher + Suter Connects b+s Connects for ServiceNow is an instantly ready, out-of-the-box integration for Cisco Contact Center (CCE & CCX) providing agents with nothing less than x-ray vision when it comes to enhancing satisfaction by identifying and solving customer issues effectively. ## Bucher + Suter Connects Reviews ### 1. Best CTI services I have seen so far **Rating:** 3.5/5.0 stars **Reviewed by:** Manoj M. | Business Analyst, Information Technology and Services, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 29, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Bucher + Suter Connects?** Smooth connection with Salesforce, especially with Health Cloud which I have recently used. **What do you dislike about Bucher + Suter Connects?** Nothing as such or I would say I know any. **What problems is Bucher + Suter Connects solving and how is that benefiting you?** Smooth and hassle-free connectivity with customers from a single window. ### 2. Best integration application **Rating:** 4.0/5.0 stars **Reviewed by:** Nageswara Reddy M. | Supervising Associate, Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a review partner **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 11, 2022 **What do you like best about Bucher + Suter Connects?** It is the best integration application. Using this application we can integrate the Salesforce, CRM, Microsoft dynamics, out of the box integration for Cisco contact center providing agents with nothing less than x-ray vision when it comes to enhancing satisfaction by identifying and solving the problems. This application more secured and user friendly. **What do you dislike about Bucher + Suter Connects?** I don't think there is any disadvantages in this application. **What problems is Bucher + Suter Connects solving and how is that benefiting you?** It is focusing on more integrating with different applications like azure ### 3. Great Expirence **Rating:** 5.0/5.0 stars **Reviewed by:** Mayuresh G. | Founder, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 11, 2022 **What do you like best about Bucher + Suter Connects?** Great place quick and prompt service. Dedicated staff. **What do you dislike about Bucher + Suter Connects?** In particular there is nothing I disliked, I will highly recomend them **What problems is Bucher + Suter Connects solving and how is that benefiting you?** Salesforce connect is the one I particularly liked. ### 4. Butcher & Suter Contact center **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 11, 2022 **What do you like best about Bucher + Suter Connects?** It helps organization in maximizing their customer experience by providing latest transformation. **What do you dislike about Bucher + Suter Connects?** None for now. It's capturing the market. **What problems is Bucher + Suter Connects solving and how is that benefiting you?** It's helping the cloud contact centre investment from the initial stage. - [View Bucher + Suter Connects pricing details and edition comparison](https://www.g2.com/products/bucher-suter-connects/reviews?section=pricing&secure%5Bexpires_at%5D=2026-10-04+03%3A07%3A03+-0500&secure%5Bsession_id%5D=5f4fa9d9-c281-47e3-a0cc-3edb4f7b044d&secure%5Btoken%5D=bf90ae28c3ff35f45f57c42aeb24f874803cdf43ed30df39e3bc2a6428ac7c78&format=llm_user) ## Bucher + Suter Connects Features **ServiceNow Apps** - ServiceNow Integration - Value **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - ServiceNow Store Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance ## Top Bucher + Suter Connects Alternatives - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (4,098 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,510 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,238 reviews)