BriteVerify Pricing Overview

UPDATED: After a month of exchanging emails, BriteVerify acknowledged that they found the bug impacting our list verification. They allowed us to rerun our lists and we renewed our contract. Review collected by and hosted on G2.com.

My experience with BriteVerify has been frustrating and costly due to their system’s inconsistent verification process, lack of clear error messaging, and poor customer support.

Here’s what happened:

- Phone verification failed on some files but worked on others despite identical formatting.

- Instead of providing a clear explanation, support first blamed phone number formatting, then later claimed I had incorrectly selected checkboxes—ten times.

- I know for a fact that I selected the correct boxes, yet BriteVerify’s logs supposedly showed otherwise. This suggests either a logging error or a deeper issue with how their system processes selections.

- Their system verified email addresses even when email verification was explicitly unchecked, leading to unintended credit consumption.

- There were no error messages indicating a problem with phone number formatting—if the format was wrong, why did the verification silently fail instead of notifying the user?

To make matters worse, support provided contradictory explanations and failed to answer key questions about why verification was inconsistent across files. Then, closed the ticket without resolving the issue.

BriteVerify’s design raises serious concerns, especially for a consumption-based pricing model where users pay per verification. If selections can be processed incorrectly and credits consumed without clear validation or error messages, this is either a severe UX flaw or an exploitative design choice.

If you rely on accurate verification and transparent billing, I strongly recommend looking for an alternative solution. Review collected by and hosted on G2.com.