Last updated: Nov 04, 2026
| Time to go live | Relative frequency |
|---|---|
| Less than 1 day | Most common |
| Less than 1 month | Next most common |
| 1–3 months | Less common |
I really like their customer service. They are always quick to respond. Review collected by and hosted on G2.com.
The user interface is a bit clunky, but otherwise, their customer service team makes up for it with tons of help. Review collected by and hosted on G2.com.
Simple and effective. Use this if you want to figure out why your business isn't gaining the traction you believe it should. It takes the mystery out of it. The learning curve seems pretty low. I'd say that they worked on creating a few features well...and those features lead into each other so watch the demo and you'll understand 80% of it. Review collected by and hosted on G2.com.
There are some bugs here and there but on the other hand, I've used far more expensive systems and they have bugs as well. The difference is that BrightLocal customer support actually got back to me in the same day. There are a number of features that I'm still trying to understand but they seem straightforward. Review collected by and hosted on G2.com.
Hi Neil
Thank you for taking the time to share your experience with BrightLocal. We're delighted to hear that you find our platform simple and effective, particularly in uncovering insights about your business's traction.
We understand that encountering bugs can be frustrating, and we apologize for any inconvenience they may have caused. We're committed to providing prompt and helpful customer support, and we're pleased to hear that you found our team responsive in addressing your concerns.
Your feedback regarding features that you're still trying to understand is valuable to us. We continuously strive to improve our platform and make it more intuitive for our users. If you ever have any questions or need further assistance in navigating these features, please don't hesitate to reach out to our support team, we're always happy to help.
Thank you once again for choosing BrightLocal, and please don't hesitate to reach out if there's anything else we can assist you with.
Relatively simple to use. Their staff are pretty quick to respond. Review collected by and hosted on G2.com.
It's a bit expensive considering what my clients are willing to pay for the services. Review collected by and hosted on G2.com.
Hello Marc
Thank you for taking the time to share your feedback about your experience with BrightLocal. We're delighted to hear that you find our platform simple to use and appreciate the responsiveness of our staff.
We understand your concerns about pricing, and we're constantly evaluating our pricing structure to ensure that it remains fair and competitive. We strive to provide value that exceeds our users' expectations, and we're committed to finding ways to better align with the budgets of our diverse clientele.
It's also fantastic to hear that BrightLocal has been instrumental in providing your clients with confidence in your recommendations and delivering quick results. We're thrilled to be a part of helping you prioritize and enhance your marketing efforts, ultimately driving success for your business.
We appreciate your support and trust in BrightLocal, and we're here to assist you every step of the way. If you have any further suggestions or questions, please don't hesitate to reach out to us.
The customer support! A++ Everyone seems extremely knowledgeable and willing to answer any questions you have when it comes to citation building and correcting citation related issues. Review collected by and hosted on G2.com.
Would be nice to get more credits each month. Review collected by and hosted on G2.com.
Hello Jon
Thank you for sharing your experience with BrightLocal! We're delighted to hear that you found our platform helpful and informative.
Our team takes immense pride in providing excellent customer support, so it's incredibly rewarding to hear that you've had such positive interactions with them. We understand that navigating citation building and correction can be complex, and we're committed to ensuring that our users feel supported every step of the way.
Regarding your feedback about credits, we appreciate your input and understand the importance of ensuring our pricing plans meet the needs of our users. If you are struggling to make the most out of your existing plan, it would be best to email support, who can arrange another call to look at your usage.
It's fantastic to hear that BrightLocal is helping you with rank and map tracking, citation correction, and building new citations. We're dedicated to empowering businesses like yours with the tools and insights needed to succeed in local search, and your satisfaction is our ultimate reward.
Thank you once again!
Ease of Use, Ease of Implementation, Number of Features, Customer Support, Ease of Integration Review collected by and hosted on G2.com.
There was nothing that I disliked about Brightlocal. Review collected by and hosted on G2.com.
Thank you for your feedback! We appreciate your honesty about the initial setup process.
But we're glad to hear that once you got past that initial step, you found BrightLocal to be incredibly easy to use. It's great to know that our platform is helping you save time with listing management and that our features and support have met your expectations.
If you have any suggestions on how we can improve the setup process or if you need any further assistance, please don't hesitate to reach out. We're here to ensure you have the best experience possible with BrightLocal.
Harry
I wasn't aware of the actual support you would get once you signed up for the package. Its so nice to be able to speak to a person and get face to face feedback to check what you are doing is correct.
As a small business owner this support is invaluable and so far Hayden Hands has been excellent mentor.
I would also llike to mention the Academy which is excellent! Review collected by and hosted on G2.com.
Nothing. I dont know what I dont know and so far Brightlocal has given me what I need Review collected by and hosted on G2.com.
I appreciate all the training in the BrightLocal Academy and the help that is available from customer support and their one-on-one assistance. Review collected by and hosted on G2.com.
I think you have an excellent widget for prospecting, but I would like the local grid report to be included in the reports. Review collected by and hosted on G2.com.
Hello Richard!
Thank you for taking the time to share your thoughts and experiences with BrightLocal. We greatly appreciate your feedback as it helps us continuously improve our services.
We're delighted to hear that you've found value in BrightLocal Academy and our customer support. Providing comprehensive training and personalized assistance is a top priority for us, and we're thrilled to hear that you've found these resources helpful.
Regarding your feedback about our prospecting widget and the inclusion of the local grid report in our reports, we appreciate your input. We're always looking for ways to enhance our platform and make it more useful for our users. Your suggestion regarding the local grid report is duly noted, and we'll explore ways to incorporate it into our reporting features.
At BrightLocal, we understand the importance of efficient client prospecting, and we're committed to providing you with the tools and resources you need to succeed in your endeavors. We're glad to hear that you're willing to explore our tools, and we're confident that you'll find them valuable in your client prospecting efforts.
Once again, thank you for your feedback and for choosing BrightLocal. If you have any further suggestions or questions, please don't hesitate to reach out to us. We're here to help.
Why I chose BrightLocal to handle all my local business directory needs. I'm functional when it comes to SEO, keywords, GBP and citations, so Brightlocal is perfect for that kind of control. I don't want to spend money for a business directory that claims to do all the work for you in the background. Sure, it's better than nothing, but you have zero control over who and what it chooses. Brightlocal not only gives you this control, but they have substantial documentation, videos, amazing customer support, and even an academy. Review collected by and hosted on G2.com.
I can't find anything I dislike about Brightlocal. Review collected by and hosted on G2.com.
BrightLocal's training session was incredibly thorough and informative. They covered everything from local SEO basics to advanced strategies, providing actionable insights and practical tips that I could implement right away. The instructors were knowledgeable, engaging, and always available to answer questions. Highly recommend! Review collected by and hosted on G2.com.
Really nothing. The software is fantastic! Review collected by and hosted on G2.com.
Hello William
We're delighted to hear you had such a positive experience with BrightLocal's training session! Your feedback about the thoroughness, actionable insights, and knowledgeable instructors is truly valuable to us.
It's especially rewarding to know you were able to put the practical tips into action right away. We aim to empower users with the knowledge and tools they need to achieve local SEO success.
Regarding citations, we're glad they're saving you a ton of time! Managing citations can be a real burden, and it sounds like BrightLocal is helping you streamline that process effectively.
Thanks again for the fantastic review! If you ever have any questions or need further assistance, please don't hesitate to reach out to our support team. We're always happy to help.
The bootcamps and the 1:1 calls are fantastic. Aidan has been an incredible contact for whenever we need customer support. Review collected by and hosted on G2.com.
Sometimes the terms require some education on our part. Review collected by and hosted on G2.com.
Hello Josh
Thank you for taking the time to share your experience with BrightLocal. We're thrilled to hear that you've found our bootcamps and 1:1 calls to be fantastic resources, and we're glad to know that Aidan has provided incredible support whenever you've needed assistance.
We understand that navigating the terms and processes can sometimes be challenging, and we appreciate your feedback. We're continuously working to improve our platform's usability and clarity to ensure a smoother experience for all our users.
It's also wonderful to hear that BrightLocal is helping your new company gain recognition on Google. Our mission is to empower businesses like yours to succeed in the online space, and we're delighted that our tools and resources are contributing to your success.
Thank you for choosing BrightLocal to support your journey, and please don't hesitate to reach out if you have any further questions or need assistance. We're here to help in any way we can.
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BrightLocal setup issues: We had setup issues and now have a call scheduled with them to assist. After that call I will update this review.
How Much Does BrightLocal cost?
Pricing provided by BrightLocal.
