--- title: BrightLocal Reviews meta_title: 'BrightLocal Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 229 reviews by the users' company size, role or industry to find out how BrightLocal works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 229 scale: '5' date_modified: '2026-07-17' parent_category: name: Local Marketing url: https://www.g2.com/categories/local-marketing --- # BrightLocal Reviews **Vendor:** BrightLocal **Category:** [Local SEO Software](https://www.g2.com/categories/local-seo) **Average Rating:** 4.6/5.0 **Total Reviews:** 229 ## About BrightLocal BrightLocal offers local SEO software and services that help businesses get found, chosen, and trusted in their local area. By combining AI-powered insights built on 16 years of proprietary local search data with expert-led services, BrightLocal simplifies local search marketing, enabling businesses to improve visibility, manage listings, and build stronger online reputations. Founded in 2009 and trusted by 15,000 small businesses and marketing agencies, BrightLocal provides organisations with the confidence to grow. ## BrightLocal Pros & Cons **What users like:** - Users find BrightLocal's **rank tracking tools** invaluable for monitoring SEO performance and competitor insights. (3 reviews) - Users praise the **easy-to-use dashboard** of BrightLocal for managing search rankings and reputation effortlessly. (2 reviews) - Users appreciate the **ease of use** of BrightLocal, thanks to its intuitive dashboard and user-friendly interface. (2 reviews) - Users find **review management** in BrightLocal very effective, enhancing their reputation with an easy-to-use interface. (2 reviews) - Users find **ranking tracking** and review management invaluable, simplifying local search ranking improvements with an intuitive dashboard. (2 reviews) - Centralized Reviews (1 reviews) - Competitor Analysis (1 reviews) - Users praise the **quick response times** of BrightLocal's customer support, highlighting their excellent service quality. (1 reviews) - Effective (1 reviews) - Keyword Research (1 reviews) **What users dislike:** - Users find the **complex interface** challenging to navigate, especially for first-time use, despite good customer support. (2 reviews) - Users find the **navigation complex** due to the abundance of tools and options, especially for first-time use. (1 reviews) - Users find the **difficult navigation** challenging, especially when trying to locate tools and options initially. (1 reviews) - Users find the pricing for BrightLocal to be **expensive** , especially with additional costs for citation building. (1 reviews) - Users find the **extra costs** of BrightLocal, including citation building, to be somewhat high for the full tool. (1 reviews) - Limitations (1 reviews) - Users find the **user interface clunky** , which detracts from the overall experience despite excellent customer service support. (1 reviews) - Users find the pricing of BrightLocal to be **somewhat high** , especially with additional charges for citation building. (1 reviews) ## BrightLocal Reviews ### 1. Great tool for local SEO **Rating:** 5.0/5.0 stars **Reviewed by:** Jaime V. | ceo, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about BrightLocal?** I appreciate the competent and friendly staff. I think the pricing is good and flexible for smaller firms such as mine. **What do you dislike about BrightLocal?** While the pricing structure is flexible, it is also confusing. **What problems is BrightLocal solving and how is that benefiting you?** It is wonderful to have the citation tool it saves an immense amount of time **Official Response from Myles Anderson:** > Thank you for the review Jamie! I appreciate the kind words. Thank you also for your feedback regarding our pricing structure, it really is something we're looking to change in the future so it's great a change would be well received. Please get in touch with the team if you want any more help though. Kind Regards, Myles - BrightLocal CEO ### 2. BrightLocal Keeps Getting Better **Rating:** 4.5/5.0 stars **Reviewed by:** Tom J. | Owner, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2019 **What do you like best about BrightLocal?** BrightLocal does exactly what it says it is going to do - it doesn't over-promise, then under-deliver. Excellent for Local SEO and Local Listing Management when used in conjunction with powerful keyword and backlink tools such as ahrefs it is perfect to help small/mid-sized businesses get ranked. **What do you dislike about BrightLocal?** No real downside although a strong competitor analysis tool would be helpful. **Recommendations to others considering BrightLocal:** Try the Demo. **What problems is BrightLocal solving and how is that benefiting you?** Excellent for managing local listings & reputation management. Great for adding citations. **Official Response from Myles Anderson:** > Hi Tom Thank you for taking the time to review us. It's fantastic to hear that BrightLocal helps you in your day to day work. Best wishes Myles - CEO of BrightLocal ### 3. Citation Building problem **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2022 **What do you like best about BrightLocal?** After using the citation builder for several of my clients, I was having problems with some of the listings. Jehanne was very helpful in resolving the issues I was having. It took several attempts but we got a great result **What do you dislike about BrightLocal?** I didn't like being asked for a review before the issues were resolved. Now that they have been, I am happy to give my review. Please don't request reviews until a resolution has been found. **What problems is BrightLocal solving and how is that benefiting you?** I am saving time by using the citation builder. **Official Response from Myles Anderson:** > Hi There, I really appreciate you taking the time to share your feedback and write a review. I'm really glad Jehanne was able to work with you to resolve the issues you were facing - please don't hesitate to get in touch with the team should you need any further assistance though. Thank you also for your comments regarding review requests- we've discussed this with the team and improved the process. I can completely understand why this may've been discouraging to you but I'm really glad it has been flagged. Kind Regards, Myles - BrightLocal CEO ### 4. Helpful and understanding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 06, 2022 **What do you like best about BrightLocal?** Their willingness to go out of their way to help you **What do you dislike about BrightLocal?** No, nothing is missing from this product. **Recommendations to others considering BrightLocal:** N/A **What problems is BrightLocal solving and how is that benefiting you?** Providing easy to manage citation campaigns that I don't have to micromanage **Official Response from Myles Anderson:** > Thank you for writing your review of BrightLocal! It's really lovely to read your comments. Best Wishes, Myles - BrightLocal CEO ### 5. Great tool for local optimization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2022 **What do you like best about BrightLocal?** I love the customer support they offer. They are always on top of your issues and respond protmly. **What do you dislike about BrightLocal?** The interface can be a little confusing but nothing that you can't figure out. **What problems is BrightLocal solving and how is that benefiting you?** It helps me open targeted citations for businesses in different industries and manage everything in one place. I can also to in-depth competitive research and track different local KPIs. **Official Response from Melissa:** > Thank you for the review! We're really glad you've spotted our customer support, we do strive to provide everyone with the best possible service. I am sorry to hear you've found the interface a little confusing, did you know we have a free academy along with some other great resources. Please do get in touch with the team as we're happy to point you in the right direction! ### 6. Top Notch Service **Rating:** 5.0/5.0 stars **Reviewed by:** Bo B. | Owner/Emotional Surgeon, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about BrightLocal?** Fast follow-up, courteous employees. Looking forward to seeing the actual SEO part in action. **What do you dislike about BrightLocal?** I don't have anything to submit here. I've enjoyed the process so far. **What problems is BrightLocal solving and how is that benefiting you?** Local seo. I've yet to see any benefits of the actual service (too early). My interaction with the team has been exceptional, though. **Official Response from Myles Anderson:** > Wow! Thank you for the amazing review Bo. Just remember the team are on hand if you need any assistance! Kind Regards, Myles- BrightLocal CEO ### 7. Faith was excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Patrick G. | Realtor, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2022 **What do you like best about BrightLocal?** Brightlocal helps small businesses and large businesses. Faith was very helpful **What do you dislike about BrightLocal?** I didn't dislike anything about Brightlocal **What problems is BrightLocal solving and how is that benefiting you?** Local SEO is very important for small businesses ### 8. Citation builder review **Rating:** 5.0/5.0 stars **Reviewed by:** Hazel E. | Landing Page Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2022 **What do you like best about BrightLocal?** Their support team reaches out to me whenever there are issues with the information. **What do you dislike about BrightLocal?** So far, I don't find any downside. I like using their features. **What problems is BrightLocal solving and how is that benefiting you?** Citations, rank checker and the reporting. **Official Response from Myles Anderson:** > Wow! What a lovely review Hazel! We strive to provide all customers with excellent support so I'm really glad it's what you like best about BrightLocal. Kind Regards, Myles - BrightLocal CEO ### 9. So many tools to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2022 **What do you like best about BrightLocal?** I use the Citation Builder more than any other tool within BrightLocal. **What do you dislike about BrightLocal?** I don't use all the tools and can't speak to anything that I dislike. **What problems is BrightLocal solving and how is that benefiting you?** I like that I can easily submit to multiple directories at one time. **Official Response from Myles Anderson:** > Thank you for taking the time to review BrightLocal, Glad to hear you're enjoying the Citation Builder! Kind Regards, Myles - BrightLocal CEO ### 10. Great tool for client reporting and citation building **Rating:** 5.0/5.0 stars **Reviewed by:** William S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2021 **What do you like best about BrightLocal?** The platform provides an easy to set up client dashboard and reporting. The cost is far less than the competition with no loss of performance or functionality. The white label option provides an agency that polished look without all the work. **What do you dislike about BrightLocal?** Honestly nothing Bright Local has met every need and best in class pricing. **Recommendations to others considering BrightLocal:** I would highly suggest Bright Local it has been a great time saver and client reporting tool. **What problems is BrightLocal solving and how is that benefiting you?** Bright Local has provided an all-in-one reporting platform. Before using Bright Local our agency would have to pull reports from various platforms such as Google My Business, Facebook, and Google Analytics. The clients like having an all-in-one reporting platform. **Official Response from Myles Anderson:** > Hi William, Thank you for taking the time to write this brilliant review. I'm very pleased to hear you've been enjoying the tools and have been able to use them to consolidate your reporting. Thank you also for recommending us, your comments are superb and our support team are on hand should you need any assistance! It's great to be working with you, Myles - BrightLocal CEO ### 11. Great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2022 **What do you like best about BrightLocal?** The team is good at making sure information is correct and help wherever they can for campaigns **What do you dislike about BrightLocal?** Unfortunately, they can't correct all incorrect information as some citations are required be taken care of by the listed business. **What problems is BrightLocal solving and how is that benefiting you?** Correcting NAP wherever possible and to get the max on business listing ### 12. BrightLocal is a quick setup! **Rating:** 4.0/5.0 stars **Reviewed by:** Jason T. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about BrightLocal?** It was straightforward to get set up, and post citations. It was also very helpful to immediately see which good citations my competitors had that I didn't yet. I found that I enjoyed doing my own research and citation management rather than using the campaigns. However, I did like the ability to remove any found duplicates. **What do you dislike about BrightLocal?** After a year, I felt like I had used the platform to its maximum effectiveness and no longer needed it. **What problems is BrightLocal solving and how is that benefiting you?** It helped me improve my backlinks and overall domain authority. **Official Response from Myles Anderson:** > Thank you for your review Jason! Your comments are particularly insightful, and it's lovely to hear you found the setup easy. I'm sorry you feel you've used the platform to maximum effectiveness though. We strive to provide you with some fantastic reporting to help with your Local SEO (such as our Reputation Manager tool, which was created to help you with your ongoing review monitoring) I'm confident there are other features of the subscription that will be able to help! Should you want more information, please get in touch with the team. Kind Regards, Myles - BrightLocal CEO ### 13. Thank You BrightLocal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2022 **What do you like best about BrightLocal?** Trixy, was very responsive to my problem and resolved the issue quickly. **What do you dislike about BrightLocal?** Nothing, I stated the problem and Trixy patiently worked to resolve. **What problems is BrightLocal solving and how is that benefiting you?** It was a problem with reviews **Official Response from Myles Anderson:** > Thank you for the awesome review, Trixy will be particularly thrilled with your comments. I'm really glad we were able to resolve the issue you were experiencing but please get in touch if you need anything else! Kind Regards, Myles - BrightLocal CEO ### 14. Excited to learn the tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about BrightLocal?** I love the easy-to-understand dashboard, and the competitor feature that makes the research easy for us since BrightLocal pulls them up for you. **What do you dislike about BrightLocal?** It would be great if it has a keyword research feature but other than that, I may need more time with it to come up with something. **What problems is BrightLocal solving and how is that benefiting you?** Local visibility and building our citations **Official Response from Myles Anderson:** > Thank you for reviewing BrightLocal. I'm really glad you've found the tools easy to use and that you've been able to take advantage of some great features! Thank you for your feedback regarding a keyword research tool, we do have a fantastic free course on the BrightLocal Academy - I'd recommend having a look. Other than that, a specific tool is certainly on our radar for future updates. If you need anything else please don't hesitate to get in touch with the team. It's great to be working with you, Myles - BrightLocal CEO ### 15. My call with Brightlocal was great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about BrightLocal?** I am still testing Brightlocal out, but so far, so good. My customer support call with them was very helpful, and they answered any questions I had. **What do you dislike about BrightLocal?** I am still testing Brightlocal, but I have no complaints thus far. **What problems is BrightLocal solving and how is that benefiting you?** I am currently using Brightlocal for help with citations and getting visibility online. ### 16. Local Search Grid Assistance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2022 **What do you like best about BrightLocal?** Brightlocal is user-friendly and provides us with information that allows us to assist our clients effectively. **What do you dislike about BrightLocal?** I am too new to Brightlocal to state any dislikes. **What problems is BrightLocal solving and how is that benefiting you?** Brightlocal is assisting us with our target searches for our clients. **Official Response from Myles Anderson:** > Thanks for reviewing us! It's been great to read your comments and I'm glad you've found the software user-friendly. Please get in touch if you need anything else, Kind Regards, Myles - BrightLocal CEO ### 17. Perfect for Local SEO Tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Kasey C. | Digital Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2021 **What do you like best about BrightLocal?** Each report is super detailed and a great asset to send to clients **What do you dislike about BrightLocal?** Inability to choose which competitors to track on certain reports; CREDITS SYSTEM is awful and gives me so much anxiety when running reports! **What problems is BrightLocal solving and how is that benefiting you?** We use this program to build citations for our clients while tracking important local SEO metrics **Official Response from Myles Anderson:** > Hi Kasey, Thank you for taking the time to review us! It's great to hear you've been enjoying our reporting and Citation Building features. I am sorry to hear that you've found the credits system confusing, you're always welcome to speak with a member of our team if you require clarification. However, your comments are certainly heard, and it's something to be considered during upcoming improvements. Best Wishes, Myles - BrightLocal CEO ### 18. Impressive toolset and service **Rating:** 5.0/5.0 stars **Reviewed by:** Steve D. | Owner, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2021 **What do you like best about BrightLocal?** Very impressive set of tools relevant to both my UK and international clients - all backed up by prompt knopwledgable service. **What do you dislike about BrightLocal?** Always online. Would be nice to have as a desktop connected app too **Recommendations to others considering BrightLocal:** The platform, as well as the associated citation building service, is like having other staff in your company, It is a very impressive set of tools relevant to both UK and international clients - all backed up by prompt knopwledgable service. This enables you to deliver big agency solutions at a fraction of the cost. **What problems is BrightLocal solving and how is that benefiting you?** Biggest challenge this helps resolve is that the visual reporting enables me to show decision makers at glance what is working and for them to show an interest and start asking questions ! The platform helps me plan more precisely and strategise with my clients more effectively. The results are more measurable now **Official Response from Myles Anderson:** > Hey Steve, We appreciate you taking the time to leave us this great review. I'm very pleased to hear you've been able to use BrightLocal for your clients both in the UK and internationally. It's great that you've been impressed by our Citation Builder service too! Thank you for your comments regarding a desktop-connected app too, this is something for us to consider in the future, we continuously take feedback on board. Many Thanks, Myles - BrightLocal CEO ### 19. Keyrsten Dazo **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2021 **What do you like best about BrightLocal?** Keyrsten is very knowledgeable and helped with an issue I had with a report. **What do you dislike about BrightLocal?** Comparing dates in the Rank Checker Report. **What problems is BrightLocal solving and how is that benefiting you?** NAP issues, keyword rankings **Official Response from Myles Anderson:** > It's lovely to read your comments! I'm thrilled Keyrsten has been so helpful throughout the process, and I'll be sure to pass your comments to her. Thank you for your feedback regarding our Rank Checker tool, although if you do need further assistance, the team are on hand. Kind Regards, Myles - BrightLocal CEO ### 20. Choose BrightLocal For Location Based Business Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Jon G. | MR, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2021 **What do you like best about BrightLocal?** I am really busy and dont have a lot of time to learn a new tool. I asked BrightLocal Support to assist me and they knocked themselves out to do so. **What do you dislike about BrightLocal?** so far I have no dislikes or complaints about BrightLocal. **What problems is BrightLocal solving and how is that benefiting you?** We operate a multi-location business and the BrightLocal toolset allows us to optimize our local marketing efforts. **Official Response from Myles Anderson:** > Hi Jon, Thank you for taking the time to leave us this wonderful review. It's great to hear you've had such brilliant support from the team! I'm thrilled that you've been able to use BrightLocal to optimize your Local Marketing efforts! Best Wishes, Myles - BrightLocal CEO ### 21. Highly recommended to SEO beginners! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2021 **What do you like best about BrightLocal?** The UI is not confusing and very user-friendly. **What do you dislike about BrightLocal?** Nothing, it pretty much does all the necessary services that a typical SEO campaign needs. **Recommendations to others considering BrightLocal:** They a free trial period where you can use the essential tools. Their essential tools would pretty much convince you to continue using their service. **What problems is BrightLocal solving and how is that benefiting you?** The automated report generation helps with not missing any monthly report schedules. **Official Response from Myles Anderson:** > Wow! Thank you for taking the time to leave us this awesome review! We really appreciate all of your comments, and it's great to hear you've found the tools very user-friendly. If you need any assistance, don't hesitate to get in touch with our support team. Kind Regards, Myles - BrightLocal CEO ### 22. Simple to use Service **Rating:** 5.0/5.0 stars **Reviewed by:** Shane M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2021 **What do you like best about BrightLocal?** The reports generate quickly and show indepth information I need to optimise client sites **What do you dislike about BrightLocal?** nothing so far, everything has worked well. **What problems is BrightLocal solving and how is that benefiting you?** Problems solved have been to easily see all the citation data in one place allowing me to quickly update information on the business as needed. Benefits of the service is that I have a number of dashboards all on the one site so I can check things more easily. **Official Response from Myles Anderson:** > Hi Shane, Thank you for leaving us this great review! It's great to hear you've been using the reports with great success. I really appreciate you taking the time to provide us with such wonderful comments. Many Thanks, Myles - BrightLocal CEO ### 23. Best Local SEO Tool Out There and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** David P. | Digital Marketing/SEO Specialist & Website Design, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2016 **What do you like best about BrightLocal?** I've always appreciated and used the citation builder service and reports, but recently I have added their new Reputation Management feature to my favorites. This is one of the best tools out there to get more reviews for your clients and monitor and manage them as well. **What do you dislike about BrightLocal?** If I had to include one complaint, and apparently I do for this review to go through, I would say that sometimes it seems like it takes a long time for reports to populate. Even with this though I have seen speed improvements over the last few months. **Recommendations to others considering BrightLocal:** I recommend BrightLocal to SEO consultants for their Local SEO campaigns. **What problems is BrightLocal solving and how is that benefiting you?** Managing Local SEO for our clients and being able to share real improvements and results. **Official Response from Myles Anderson:** > Thank you very much for reviewing us, David It's great to hear that you enjoy using our Citation Building and Reputation Management services, and that you've noticed the speed improvements that we've been working hard on. Best wishes Myles - BrightLocal CEO ### 24. BrightLocal in my eyes is the top tool to audit a website's Local and On Site SEO **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2021 **What do you like best about BrightLocal?** That it audit's both the local and On Site SEO and puts together a report that looks very professional **What do you dislike about BrightLocal?** Sometimes the reports can take a long time to generate and I will have to reach out to support **Recommendations to others considering BrightLocal:** If you are using another program to audit a website I highly encourage you to switch to BrightLocal because of the ease to audit both the Onsite and Local SEO **What problems is BrightLocal solving and how is that benefiting you?** We are obtaining a lot of new clients by showing them errors that BrightLocal is finding on there website. The benefit is new sales for the company **Official Response from Myles Anderson:** > Thank you for leaving us this fantastic review. I'm pleased that you've been using our Local Search Audit report! It's great to hear you've been using it as a way of winning new clients too. Thank you for your feedback regarding report speed, this is certainly something we've been working hard to improve and will continue to invest effort into as we move forward. Don't hesitate to contact the team if you need support at any time. Many Thanks, Myles - BrightLocal CEO ### 25. All talk, no action **Rating:** 0.0/5.0 stars **Reviewed by:** Jackie K. | CMO, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2021 **What do you like best about BrightLocal?** The team was professional and polite but not empowered to get the work done. **What do you dislike about BrightLocal?** We hired BrightLocal for their reputation management and citation building services. This project was estimated to take 3 months, and 9 months later, the project is far from complete. **What problems is BrightLocal solving and how is that benefiting you?** We didn't solve any problems as BrightLocal never finished the work. **Official Response from Heather Blankley:** > Hi Jackie Thank you for sharing your feedback and I'm very sorry to learn about the issues that you have experienced. I understand you've been discussing a number of Citation Builder campaigns with the team and that you have some ongoing concerns. I'd very much like to address these concerns for you and I will ask a member of the Customer Success team reach out to you soon. Please accept my apologies again, we strive to provide an excellent service for all of our customers and I'm very sorry if we've missed the mark here. We'll be back in touch soon. Many thanks ### 26. Best SEO Citation Platform On The Market With Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan D. | Social Media Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2020 **What do you like best about BrightLocal?** Brightlocal has been super easy to use and I've been able to easily and cost effectively build citations for my website and elevate my SEO ranking. I've never found any other platform like this and it was referred to me by a friend. I've also had to speak with customer service in the past and they are super responsive, friendly and helpful. I would 110% recommend Brightlocal to anyone who wants to elevate their SEO ranking and manage reviews. **What do you dislike about BrightLocal?** There's not really anything I dislike, the platform has been great. **What problems is BrightLocal solving and how is that benefiting you?** It helped me build citations to my website and in turn it has helped my get my website ranking much higher on google. It also manages my reviews for me so I can monitor our reputation. **Official Response from Myles Anderson:** > Hi Jordan Thank you very much for taking the time to write your review for us. I'm very happy to hear that you've had a great experience so far, both with our services and our customer support. Don't hesitate to get in touch any time that you need help. Many thanks Myles - BrightLocal CEO ### 27. Awesome platform for monitoring local SEO **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | Owner, Head Photographer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2020 **What do you like best about BrightLocal?** There are a lot of powerful SEO monitoring tools out there, but very few are tailored towards monitoring SEO for local businesses. I've used SEMRush and Moz before, but the data/dashboards are oftentimes irrelevant for my photography portrait studio. BrightLocal does an awesome job of 1) Giving you LOCAL data on keyword rankings and traffic (vs national data) and 2) Tracking all of your citations for your business. I also have a ton of respect for their features that allow you to "see a screenshot" of your citation/keyword rankings - so that I can verify their accuracy. I sleep a lot easier at night if I can manually spot check the rankings. **What do you dislike about BrightLocal?** Sometimes the Citation Tracker tool incorrectly flags a business directory listing as incorrect or as a duplicate. It's no big deal though. They give you a link to "check on the status" in the tool, so literally takes 5 seconds to verify. **What problems is BrightLocal solving and how is that benefiting you?** Tracking my local keyword rankings and citations. **Official Response from Myles Anderson:** > Hi Dan Thank you so much for taking the time to review us. We really appreciate your comments and feedback, and I'm very pleased to hear that our platform works so well for you. Many thanks Myles - BrightLocal CEO ### 28. Find the citation listings for you **Rating:** 3.5/5.0 stars **Reviewed by:** Hillary Lynne G. | Company Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2020 **Official Response from Myles Anderson:** > Hi Hillary Thank you very much for taking the time to record a video review for us! It's great to hear what you enjoy about using BrightLocal for your citation work and how we've helped you to carry out these tasks efficiently. A member of our Customer Success team is going to reach out shortly to see if there is any help that we can offer or if you have any suggestions for improvements. It's great to have you onboard, Hillary. Thank you Myles - BrightLocal CEO ### 29. Brightlocal - Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Chris R. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2020 **What do you like best about BrightLocal?** Love the ability to fix citations once instead of having to pay a monthly subscription fee. All SEO and local SEO tools are excellent and very useful. I also appreciate the role Brightlocal plays in the SEO community from an educational point of view. I have learned so much from their webinars and blogs. **What do you dislike about BrightLocal?** Nothing to dislike about Brightlocal, it is an excellent service. **What problems is BrightLocal solving and how is that benefiting you?** I use Brightlocal to fix NAPs, monitor GMB and fix other local SEO issues. **Official Response from Myles Anderson:** > Thank you for your great feedback, Chris I'm very happy to hear that you've been enjoying our educational content and that we've helped you to learn about local SEO, and that you find our tools to be useful. Thanks for taking the time to review us. Best wishes Myles - BrightLocal CEO ### 30. Affordable and effective local SEO tool. Great insights and articles/education too. **Rating:** 4.0/5.0 stars **Reviewed by:** Alex R. | Digital & Marketing Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2020 **What do you like best about BrightLocal?** The local SEO dashboard is great at visually displaying the data you need and identifying where things need to be fixed or adjusted. The client facing dashboard that can be white labeled is the cleanest one I've seen. So many of them look gimmicky and in turn I feel less confident sending them to a customer. **What do you dislike about BrightLocal?** Please note, the local citation tracker is one of the better tools I've used, but it still like so many others will not pick-up citations you already have. I don't understand if this is an error on their end, or the site the listing is on. **What problems is BrightLocal solving and how is that benefiting you?** An all-in-one Local SEO dashboard for my clients. This makes it so I don't have to manually send them updates, they can check it at any time to see what's going on. **Official Response from Myles Anderson:** > Hi Alex Thank you for taking the time to review us, we really appreciate it. I'm really happy to hear that you enjoy using BrightLocal and feel confident in sending our reports to your customers. Regarding Citation Tracker, it's good to hear that BrightLocal is one of the better tools that you've used for this. I'm sorry however to hear that we might have missed some of your existing citations. We put a huge amount of effort and resources into finding business listings, however in spite of this there are a few reasons why there may be errors; we grab data from over 400 sites and many of these sites don’t have APIs so we have to scrape the data. Each site has a different structure and many are not well structured which makes finding listings tricky. I won’t go into the detail but finding listings isn’t an exact science and while we invest a lot on it, it’s unlikely to ever be perfect. Because we know that listing data isn’t an exact science, we give our customers controls so they can review, approve or change the listings before we include them in their reports. We’ll continue to spend lots of time & effort on improving and expanding the data that we collect. It's always helpful to us if we have new examples of listings that might have been missed so you're always welcome to send these through to us at support@brightlocal.com and the team will be happy to help. Many thanks Myles - BrightLocal CEO ### 31. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Keith K. | Founder, CEO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2020 **What do you like best about BrightLocal?** Excellent online service to build legitimate back-links. Great support for submissions. **What do you dislike about BrightLocal?** A few of the directories toward the end of the list are marginal. **Recommendations to others considering BrightLocal:** Just do it! **What problems is BrightLocal solving and how is that benefiting you?** Citation Builder is great for search engine ranking & traffic building. We use it for clients and ourselves. The BrighLocal services provide additional competitive edges for our clients and ourselves. **Official Response from Myles Anderson:** > Hi Keith Thank you very much for taking the time to review us and for your great comments Best wishes Myles - BrightLocal CEO ### 32. Excellent Service, Excellent Platform. **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas F. | Owner/Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2020 **What do you like best about BrightLocal?** I like that BrightLocal offers my clients a flexible way of managing and monitoring their citations and directory listings in one single location, and ensuring all of their information is consistent and accurate. **What do you dislike about BrightLocal?** The UI and menus are a bit busy and a little unintuitive sometimes. But too bad. **What problems is BrightLocal solving and how is that benefiting you?** My agency can handle managing and monitoring client citations and directory listings in one single location, and ensure all of their information is consistent and accurate. **Official Response from Myles Anderson:** > Hi Thomas Thank you very much for reviewing us, we always really appreciate hearing your feedback. I'm very happy to hear that our tools help you and your agency to manage your clients' citations. And thank you for your thoughts on our UI and menus; we continuously take feedback on board and have some great updates coming soon. Many thanks Myles - BrightLocal CEO ### 33. For Local SEO **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2020 **What do you like best about BrightLocal?** With BrightLocal, you'll easily track your rankings, perform SEO audits and get necessary insights you need to improve your local rankings. With its reputation manager capability, you can easily respond to reviews and manage your reputation better. Its citation builder also lets you increase your online visibility so you can get found online. If you want to improve your SEO performance and get more visitors to the door, you should try BrightLocal. **What do you dislike about BrightLocal?** No dislikes at all, this is a nice SEO solution for us. **Recommendations to others considering BrightLocal:** If you want to improve your SEO performance and get more visitors to the door, you should try BrightLocal. **What problems is BrightLocal solving and how is that benefiting you?** With BrightLocal, you'll easily track your rankings, perform SEO audits and get necessary insights you need to improve your local rankings. With its reputation manager capability, you can easily respond to reviews and manage your reputation better. Its citation builder also lets you increase your online visibility so you can get found online. I **Official Response from Myles Anderson:** > Hi there Thank you so much for your fantastic review! It's great to have you on board. Many thanks Myles - BrightLocal CEO ### 34. Helpful Instant Constructive Responses with Minimum Wait Time **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | Director & Senior SEO Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2019 **What do you like best about BrightLocal?** Contact Support Submit the Query Get Results and the tool provides so much useful information that is easily conveyed to our clients to help them understand what we are actually doing to improve their online footprint. **What do you dislike about BrightLocal?** What is there to dislike? Nothing when you consider their support team is on the ball should we get stuck with anything. **Recommendations to others considering BrightLocal:** This is a great SEO Tool for me being able to support a wide range of micro and small businesses who otherwise wouldn't really know what efforts we are trying to make on their behalf to help them grow online. Being able to share visual data that can show these small businesses month on month how their overall strategy is impacting on their online footprint lets them see how hard at work we are on their behalf. **What problems is BrightLocal solving and how is that benefiting you?** Small businesses don't have time to know where they are at with their website marketing strategy, especially when considering Local SEO. Having this powerful tool to support those businesses and what it produces, allows us analysts to clearly display to clients the results being achieved so they can get on with doing what they set out to do - their business - and make money. **Official Response from Myles Anderson:** > Thank you very much for the wonderful review, Brian! It's great to hear that you're seeing value from the tools and that you have been supported so well by the Customer Success team. Best wishes Myles - CEO of BrightLocal ### 35. Citation tracker and burst is the best on in the UK **Rating:** 5.0/5.0 stars **Reviewed by:** Mark P. | SEO Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2019 **What do you like best about BrightLocal?** The citation tracker tool is pretty much the best option for those trying to monitor citations in the UK. Most other tools and software mostly use US based priorities, which is annoying. Using Brightlocal citation tracker for citations has made it much quicker for monitoring current citations to update and submitting new ones (manually or via the citation burst feature). Given that this is only one feature from Brightlocal, this in itself is the main reason I keep returning to use it because it's so helpful and efficient. **What do you dislike about BrightLocal?** The tool often doesn't pickup the exact citation results you're looking for, so does require you to manually look through the results and fine tune them a bit. However, this is a small price to pay considering it's still much quicker than manually doing the task. Also, the results have UK based results but this could still be much better, often I find that new directories that are added are quite small. Or, I've noticed when I do a citation burst, some of the main directories fail and instead I get a listing for a much lesser directory which is sometimes annoying, though you do get the option to state which directories you want as a backup in this event thankfully. **Recommendations to others considering BrightLocal:** Calculate the cost of doing these tasks manually to see if it's cost effective to use this tool, then you'll know exactly how valuable the tool can be and the minimum number of tasks/projects needed on a monthly basis to justify the cost. **What problems is BrightLocal solving and how is that benefiting you?** Previously finding citations would have been a hard and repetitive task involving spreadsheets and manually checking and updating listings. With brightlocal citation tracker, I can enter the clients details and have it scan the web for all available info which I need to update or add information to. It saves valuable hours for me and efficiently uses time paid for by a client, a win for both sides. ### 36. Nothing but Enthusiasm from BrightLocal. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2020 **What do you like best about BrightLocal?** Everything has been positive from everyone I've dealt with. **What do you dislike about BrightLocal?** So far, nothing to dislike… and I doubt this will change **Recommendations to others considering BrightLocal:** BrightLocal in my estimation, leads the bunch in Local SEO **What problems is BrightLocal solving and how is that benefiting you?** BrightLocal will save me time in getting local SEO tweaked. My time will be freed to work on other aspects of SEO. **Official Response from Myles Anderson:** > Thank you very much for taking the time to leave this wonderful review for us, we always appreciate hearing from our customers. Best wishes Myles - BrightLocal CEO ### 37. All in one SEO **Rating:** 5.0/5.0 stars **Reviewed by:** Charlie P. | Personal Trainer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 24, 2020 **What do you like best about BrightLocal?** I took weeks researching the best system to improve and monitor my SEO. BrightLocal is by far the best choice because you can cancel at any time workout losing your listings while their competitors force you into lengthy and expensive contracts without the tools to monitor your website for improvement. **What do you dislike about BrightLocal?** Nothing! I can't think of one thing they need **Recommendations to others considering BrightLocal:** Just do it! **What problems is BrightLocal solving and how is that benefiting you?** Their SEO tools have helped me generate consistent leads from Google searches that I never got before. **Official Response from Myles Anderson:** > Hi Charlie Thank you for taking the time to write a review for us. I'm thrilled to hear that we've helped you to consistently generate leads for your business. We really appreciate your recommendation. Many thanks Myles - BrightLocal CEO ### 38. BrightLocal Receives My Highest Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Roger L. G. | Founder, Insurance, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2019 **What do you like best about BrightLocal?** BrightLocal has developed the best tools for developing, optimizing, and maintaining a local online marketing infrastructure. Over the last five years or so, Myles Anderson and his team have continuously improved their tools and services to become one of the best All-in-One or One-Stop-Comprehensive local online marketing resources available today--and for a GREAT VALUE. All applications are best-in-class, easy to setup and to use. The comprehensive reports which may be white labeled, are full of useful data, continuously update, and are available as an external link, which makes them easily accessible to clients and team members. BrightLocal also provides excellent, responsive support. Individuals, companies and marketing agencies can depend on BrightLocal as a long term, solid marketing partner well into the future. A partner, based on historical precedence, will continue to evolve and to develop world class marketing products and services. BrightLocal receives my highest recommendation without any reservations. **What do you dislike about BrightLocal?** I do not have any reason to dislike anything about BrightLocal. They are AWESOME! The support is very responsive and they are always willing to help. **Recommendations to others considering BrightLocal:** BrightLocal has developed the best tools for developing, optimizing, and maintaining a local online marketing infrastructure. Over the last five years or so, Myles Anderson and his team have continuously improved their tools and services to become one of the best All-in-One or One-Stop-Comprehensive local online marketing resources available today--and for a GREAT VALUE. BrightLocal also provides excellent, responsive support. Individuals, companies and marketing agencies can depend on BrightLocal as a long term, solid marketing partner well into the future. A partner, based on historical precedence, will continue to evolve and to develop world class marketing products and services. BrightLocal receives my highest recommendation without any reservations. **What problems is BrightLocal solving and how is that benefiting you?** We have used BrightLocal for the last 8 years or so to improve our online marketing. All of their services are easy to use and provide the best results in the industry. All on one platform. We regularly check our Keyword rankings with the Rank Checker. The Reputation Manager provides an efficient interface and process to monitor and respond to reviews. We expand our online accounts with the Citation Builder and manage our online accounts with the Citation Tracker. The comprehensive reports from each are available as a continuously updated external link. We put these report links onto a our website report page--easily accessible and continuously updated. The individual applications with continuously updated reports save much time and is easy for clients to access. **Official Response from Myles Anderson:** > Hi Roger Wow, thank you so much for your review. It's fantastic to hear that you've had such a good experience with our tools and our support. I hope that we'll continue to have you on board for many years to come. Many thanks Myles - CEO ### 39. Fantastic Resource for Local SEO **Rating:** 5.0/5.0 stars **Reviewed by:** Brent S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2020 **What do you like best about BrightLocal?** Citation Builder & Tracking. Keyword tracking is also helpful although a little clunky on the navigation. They also have tremendous customer support. **What do you dislike about BrightLocal?** The navigation takes some time to get used to but, once you have it, you'll love it. **What problems is BrightLocal solving and how is that benefiting you?** Just tracking local SEO keywords rankings! **Official Response from Myles Anderson:** > Hi Brent Thank you very much for taking the time to review and recommend us. We've taken customer feedback about the design of our Rank Checker tool (which provides keyword tracking) on board and we'll be updating the designs soon, so I hope this will improve your experience. Our Customer Success team are on hand if you should ever need help with anything, for example if we release a new tool they'll be happy to screenshare with you and dempnstrate how everything works on a call - and this is also an option for anybody who is new to BrightLocal. It's great to hear that they've supported you well so far. Many thanks Myles - BrightLocal CEO ### 40. Oliver James from BrightLocal is by far the smartest person and helpful person I've ever met!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Richard Henry II H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2020 **What do you like best about BrightLocal?** Oliver attention to details and his extreme care for customer satisfaction made my days!!!! **What do you dislike about BrightLocal?** There is nothing to say bad here, Simply Nothing! Oliver Rocks! **Recommendations to others considering BrightLocal:** Any other agency. **What problems is BrightLocal solving and how is that benefiting you?** SEO for my Local Dental Clinic needs. **Official Response from Myles Anderson:** > Hi Richard Wow, thank you very much for the great review! I'm really pleased that Oliver has been of such great help to you so far, and we'll be sure to pass this on to him. Many thanks Myles - BrightLocal CEO ### 41. Excellent platform and service for every business with a focus on Local SEO **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2020 **What do you like best about BrightLocal?** Having everything you need to manage your local SEO in one place. The BrightLocal Dashboard is phenomenal. Local Search Audit, Rank Checker, Citation Tracker & Builder, Reputation Builder and Google My Dashboard are all essential tools. **What do you dislike about BrightLocal?** The Rank Checker could incorporate a more friendly tool to easily inspect the website for keywords and keywords suggestions. I now use other tools for this and then manually plug them into rank checker. **What problems is BrightLocal solving and how is that benefiting you?** Almost everything I do related to Local SEO has become much more easy and less cumbersome. **Official Response from Myles Anderson:** > Hi there Thank you very much for taking the time to review us, we appreciate it. I'm really happy to hear that BrightLocal has made your local SEO work easier and that you enjoy using our tools. Thank you for your suggestion to include a keyword research tool - we'll certainly take this on board. Many thanks Myles - BrightLocal CEO ### 42. Comprehensive Client Reporting **Rating:** 4.5/5.0 stars **Reviewed by:** Tim K. | Account Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2019 **What do you like best about BrightLocal?** The ability to link Google Analytics and Google My Business Insights to a client-facing dashboard that includes ranking reports, etc. It's really easy to white-label and deliver monthly reports. **What do you dislike about BrightLocal?** I have had some problems with Rank Checker reporting continuity. Sometimes the software has limitations, but BrightLocal is great about adding and improving services. **Recommendations to others considering BrightLocal:** BrightLocal has come a long way towards being a one-stop-shop for all your Local SEO needs. They can probably fill the role of several vendors for your company if you want to consolidate your reporting. **What problems is BrightLocal solving and how is that benefiting you?** Our needs are pretty basic. We just have to deliver something to our clients each month to demonstrate progress and we need to maintain historic records of their rankings. We don't use every BrightLocal feature as we employ other vendors for these purposes. **Official Response from Myles Anderson:** > Hi Tim Thank you for your review! I'm sorry to hear that you have had problems with Rank Checker reporting continuity. We'd love to look into this further for you so a member of the Customer Success team has reached out to you by email. Thanks Tim Myles - BrightLocal CEO ### 43. Incredible Value, Engaged Team **Rating:** 5.0/5.0 stars **Reviewed by:** Bob W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2020 **What do you like best about BrightLocal?** When I have a question, I get an in-depth honest answer, sometimes by video if it pertains to something technical. **What do you dislike about BrightLocal?** I don't have any complaints about BrightLocal. Of course, there is always room for improvement. Thankfully, BrightLocal is constantly improving their product. **Recommendations to others considering BrightLocal:** Talk to their team. **What problems is BrightLocal solving and how is that benefiting you?** Helping local business owners implement a working long-term strategy for generating reviews. Helping to prove the value of our digital marketing services to clients through awesome reporting. Improving local search rankings for local business owners through local listing management. **Official Response from Myles Anderson:** > Hi Bob Thank you for taking the time to write this great review for us, we really appreciate it. It's a pleasure working with you! Thank you, Myles - BrightLocal CEO ### 44. A great tool for a local SEO **Rating:** 3.5/5.0 stars **Reviewed by:** Ryan Z. | Managing Director, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2019 **What do you like best about BrightLocal?** I really love the citation burst / citation alignment software, as building citations and properly maintaining a healthy citation profile can be tricky, especially with older companies with a history of address or name changes. So the ease of use and the functionality of the citation search/maintenance software is really handy. **What do you dislike about BrightLocal?** Sales process can be quite pushy at times, I’ve found it’s easier to implement the campaign yourself through the software rather than be guided by a sales team/account manager. This aspect took a lot longer than I had anticipated. **Recommendations to others considering BrightLocal:** Implement citation campaigns yourself as the process of dealing with the team on the phone (although helpful and friendly) can be quite slow and laborious. **What problems is BrightLocal solving and how is that benefiting you?** Improving your citation/directory profile is essential and BrightLocal allows you to easily manage all of this in one interface on a pay as you go basis which is really beneficial for a small business. **Official Response from Myles Anderson:** > Hi Ryan Thank you for taking the time to review us, and for recommending our Citation Builder service. We'd like to find out more about your experience with the sales team as it's certainly never our intention to come across as pushy, so I apologize if you've had this experience. I'm glad to hear that you did find the team to be helpful and friendly. Our Head of Business Development, Mathew, has reached out to you by email to find out more about this, and we'd welcome any further feedback that you're happy to provide. Thanks Ryan Myles - CEO of BrightLocal ### 45. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Mike G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2020 **What do you like best about BrightLocal?** I had a couple of questions, and the Bright Local team responded promptly and thoroughly answered my questions. **What do you dislike about BrightLocal?** I have nothing to complain about like i said above the answered my questions **What problems is BrightLocal solving and how is that benefiting you?** Well, I had a question about pricing, and I have an interest in getting my business listed on their city directory page. **Official Response from Myles Anderson:** > Hi Mike I'm really happy to hear that the team were able to help you and answer your questions. Thanks for taking the time to review us. Best wishes Myles - BrightLocal CEO ### 46. Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2020 **What do you like best about BrightLocal?** Ease of use. Everything is completed without worry. **What do you dislike about BrightLocal?** More clarification needed on graphs. A chat feature would be helpful. **Recommendations to others considering BrightLocal:** Bright Local is the unique plat form that all small business should seek out to achieve a firm grasp of their local and regional online foundation. **What problems is BrightLocal solving and how is that benefiting you?** Having to physically contact all of the platforms. **Official Response from Myles Anderson:** > Thank you very much for reviewing us, we always appreciate having customer feedback. I'm very happy to hear that you've found BrightLocal to be easy to use and that you are recommending us. You are more than welcome to book in a call with our Customer Success team if you would like any help with interpreting our reports, or if you have any other questions. You can book here: https://www.brightlocal.com/about-us/#call We also do offer live chat so you can start a chat with one of our agents through the Support widget which you'll see at the bottom right of the screen. The team will be happy to help you at any time. Many thanks Myles - BrightLocal CEO ### 47. Really helpful team waiting to work with you. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2020 **What do you like best about BrightLocal?** Helpful staff and powerful tools that are fairly intuitive to use. **What do you dislike about BrightLocal?** The various reports and tools could be joined up a bit more. **What problems is BrightLocal solving and how is that benefiting you?** Improving local rankings **Official Response from Myles Anderson:** > Thank you very much for reviewing us! I'm very happy to hear that the team has been helpful, and thank you for your feedback Myles - BrightLocal CEO ### 48. Mike The Birght Local Rockstar **Rating:** 5.0/5.0 stars **Reviewed by:** Greg B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2020 **What do you like best about BrightLocal?** Mike gave me all the answers i needed , no sales pitch, no BS, just perfect customer service. **What do you dislike about BrightLocal?** The other services not purchased through bright local. **What problems is BrightLocal solving and how is that benefiting you?** I just saved about $2000 a year by having some simple questions answered. **Official Response from Myles Anderson:** > Hi Greg Thank you for the great review, I'm very happy to hear that Mike has done such a great job in helping you. I've passed along your comments to him. Don't hesitate to get back in touch with the team if you need any further help at all. Thank you Myles - BrightLocal CEO ### 49. My company uses BrightLocal for our digital marketing clients and it is very easy to use! **Rating:** 4.5/5.0 stars **Reviewed by:** Andrea O. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2020 **What do you like best about BrightLocal?** Great customer service, the citations builder and knowing that my clients may receive traffic from authoritative websites. **What do you dislike about BrightLocal?** I haven't run into anything I don't like. Works great! **What problems is BrightLocal solving and how is that benefiting you?** Having a company add business information to many, many sites takes a lot of work off of our plates. **Official Response from Myles Anderson:** > Hi Andrea Thank you for taking the time to review us, and for your kind comments about BrightLocal. It's great having you onboard! Many thanks Myles - BrightLocal CEO ### 50. Impressed by the features and functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2019 **What do you like best about BrightLocal?** I like how much functionality you get, the dashboard looks good and is well laid out, and the White-labeled client dashboard is also a fantastic feature and the price is very competitive compared to other similar but not as fully featured services. Andreas who I spoke too was extremely knowledgeable about the product and the review management field in general and it added a ton of value for me to speak to an authority like him. **What do you dislike about BrightLocal?** I can't deduct a star for this as it is their prerogative to provide the service in the countries they choose and are able to, but it is gutting that only 4 English speaking countries are supported when most of my clients are not in those countries. **What problems is BrightLocal solving and how is that benefiting you?** Generating Reviews, Boosting Local SEO **Official Response from Myles Anderson:** > Thank you for taking the time to review us and for your great comments about our service. I'll certainly pass your feedback onto Andreas - I'm really pleased that he was able to help. Whilst we have no current plans to expand into new countries, we're always happy to take suggestions and would love to hear which countries you'd like us to support, so please do feel free to email support@brightlocal.com with your suggestions and we'll take them on board. Thank you Myles - Brightlocal CEO ## BrightLocal Discussions - [How Much Does BrightLocal cost?](https://www.g2.com/discussions/how-much-does-brightlocal-cost) - 1 comment, 1 upvote - [We need an Ecommerce Marketing Technical Specialist: We have rolled out an incredible way for people to simply order emergency locksmith service online with GPS tracking and we have a great SEO team but they are needing help to get our product data base to visible in searches, 2020 Ford Focus Key for example. Can you refer me to a person who you think I could work with based on my info here?](https://www.g2.com/discussions/we-need-an-ecommerce-marketing-technical-specialist-we-have-rolled-out-an-incredible-way-for-people-to-simply-order-emergency-locksmith-service-online-with-gps-tracking-and-we-have-a-great-seo-team-but-they-are-needing-help-to-get-our-product-data-base-to) - 1 comment, 1 upvote - [Will you eventually offer or already have Sentiment feature under the Reputation Manager?](https://www.g2.com/discussions/52086-will-you-eventually-offer-or-already-have-sentiment-feature-under-the-reputation-manager) - 1 comment, 1 upvote - [How can more UK focused directories be added to Brightlocal?](https://www.g2.com/discussions/how-can-more-uk-focused-directories-be-added-to-brightlocal) - 1 comment, 1 upvote - [How soon will the Review Widget be available to show reviews on websites?](https://www.g2.com/discussions/how-soon-will-the-review-widget-be-available-to-show-reviews-on-websites) - 2 comments, 1 upvote - [View BrightLocal pricing details and edition comparison](https://www.g2.com/products/brightlocal/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-24+08%3A54%3A07+-0500&secure%5Bsession_id%5D=05c563ef-9ce8-4433-b21c-eeabe8be58bd&secure%5Btoken%5D=e71b79ee266254e6ded6703bdaac4866ccaf2a57503158e573663eece1833002&format=llm_user) ## BrightLocal Features **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Rank Tracking - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Performance** - Real-Time Updates - Analytics **Platform** - Internationalization - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards - Mobile User Support **Reporting** - Revenue Reporting - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management - Digital Media Monitoring **Generative AI** - AI Text Generation **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top BrightLocal Alternatives - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,039 reviews) - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,091 reviews) - [Synup](https://www.g2.com/products/synup/reviews) - 4.5/5.0 (309 reviews)