Botpress Reviews & Product Details

I use Botpress as conversational AI for businesses and it helps my clients in the real estate sector to solve issues like losing leads and prospects by handling all customer response needs. The software acts as a customer service agent, offering great benefits for their businesses. It's a great conversational AI that has helped solve client business needs. I really like its great features and how easy it is to use; its knowledge base and some other features are awesome. The initial setup was straightforward, and I successfully integrate it with WhatsApp. Review collected by and hosted on G2.com.

For me, it's a good software but there is room for improvement in the aspect such as making it available as a Google app so that it can be used as a mobile app, not only on the web. Review collected by and hosted on G2.com.

What I like best about Botpress is the flexibility it gives me to design AI-powered workflows without building everything from scratch. I especially like the visual flow builder, variables, AI tasks, and integrations, which made it possible for me to build a complete clinic assistant with structured conversations, data collection, medical intake, and handoff workflows. The platform gives me a good balance between no-code simplicity and the ability to create more advanced logic when needed. Review collected by and hosted on G2.com.

One thing I dislike about Botpress is that some advanced features and configuration options can take time to fully understand, especially when building more complex workflows with AI, variables, integrations, and custom logic. I would also like more transparency and easier control over AI usage and costs, as it can sometimes be difficult to predict how different parts of a workflow affect overall consumption. Review collected by and hosted on G2.com.

I use Botpress to build AI-powered chatbots and virtual assistants, and I love the balance between ease of use and flexibility. The visual workflow builder makes it easy to design and maintain conversational experiences, while the AI capabilities allow for more natural and dynamic interactions. I also appreciate the ability to integrate with different channels and external services, which makes it possible to build practical business solutions rather than simple chatbots. Review collected by and hosted on G2.com.

One area that could be improved is the consistency of AI responses in more complex conversational scenarios. While the platform is powerful, it sometimes requires additional prompt engineering and testing to ensure predictable behavior across different user interactions. The initial setup was not easy, but also not impossible. Review collected by and hosted on G2.com.

I really like how intuitive Botpress is, making it easy to navigate and use. It's great that I can use ChatGPT within Botpress, which helps me in building and testing the bots that I eventually sell. The combination of Botpress with ChatGPT really enhances the bot creation process for me. Review collected by and hosted on G2.com.

I don't like that Botpress requires an upgrade to the Plus plan to access features like insights and create more workspaces, even though I'm already paying on a pay-as-you-go basis. I'd also prefer if the cost for bot-sent messages was lower since Meta changed its conditions and charges for messages too. It feels like prices could be reduced. Without these pricing issues, my rating would have been a 10, but they lower it to a 7, making me consider switching to another platform for my bots. Review collected by and hosted on G2.com.

The UI is really easy to use and everything is understandable. Sometimes it’s a bit hard to find what I need, but the search bar is really helpful for that. My only real issue with the UI is the connections between nodes: sometimes when I remove connections, I can still see them, but after I refresh, everything I removed disappears.

Performance is good, and publishing is fast. Most of the time it takes around 30 seconds, so I’d say it’s solid. I don’t really use integrations; the only one I use is my Excel tables, and it works perfectly with my code.

On pricing, I think the package-deal pricing is fine, but it would be better if you got +$5 to your AI usage instead of staying at the default $5. The AI (Autonomus nodes) is good, but not perfect. For example, if I load product information with more than 10–15 products, sometimes the AI makes hallucinations.

I haven’t really used the customer support because I can find everything through the search bar, and almost all the cards have descriptions and videos. I needed almost 1 month the understand everything. Review collected by and hosted on G2.com.

Sometimes it’s hard to limit what the user can do in the chat, but maybe it’s my fault—I’m not really sure how to set those limits. For example, if I only have a single choice, I want to lock the message option because otherwise the bot goes back to the first node and starts the conversation again. Review collected by and hosted on G2.com.

What I value most is the integration with WhatsApp, the ease of connecting my own tools through webhooks, and the structure of the API. Review collected by and hosted on G2.com.

The prices can sometimes be a bit high, and I still haven't fully integrated the human in the loop tool. Review collected by and hosted on G2.com.

I use Botpress to make chatbots work on my Instagram page and other platforms. It's a great tool because it's easy to deploy chatbots with no hard work. I find Botpress easy to understand, make bots, and deploy them. It includes a guide, and in just one day, by clicking a few things, I was able to get a bot working. It's pretty easy to make bots once you understand it, and now, I can monetize my skills and make money, which I'm considering doing. Review collected by and hosted on G2.com.

Once I provided a script to Botpress and deployed the bot to my Instagram page, after deploying when I tested it with another account, it was not responding perfectly. You should improve the WhatsApp integration to deploy bots faster; many people need it, I guess. Review collected by and hosted on G2.com.

I use Botpress to build a community platform for my village and have found its visual builder genuinely accessible. I appreciate the Execute Code cards and integrations, especially with Messenger or WhatsApp, as they allow me to build real in-production features for underserved users on low-data connections. Additionally, I find the Messenger and WhatsApp bundles to be cheaper, which helps workflows function efficiently on low data. The setup of Botpress was also very easy. Review collected by and hosted on G2.com.

Debugging can be tricky at times. Things like Find Records filters being sensitive to trailing spaces or case and figuring out which toggles need to be on (Download Media, for instance). Review collected by and hosted on G2.com.

I like that Botpress is simple to use. It's easy to use regardless of whether I'm using a standard node or an autonomous node. Connecting the nodes is straightforward, and I can easily identify if there's a problem. The standard node is powerful for me as I use it a lot to integrate with other applications like Resend, Twilio, and WhatsApp API, and I also need to execute codes. The autonomous node helps in generating conversations on the chatbot. The initial setup of Botpress was very easy. Review collected by and hosted on G2.com.

I still fail to connect the workflows. Let's say I want to have a separate workflow for a quotation system and one for a price system to work together. It has been difficult to connect these flows as I created them separately. Review collected by and hosted on G2.com.

Botpress makes it easy to build chatbots and integrate them into WordPress sites. Adding official sources for responses is straightforward, ensuring accurate and trustworthy communication. As a generative AI tool, it efficiently answers citizens’ questions about procedures, services, and regulations on transparency and access to information, using clear language for people without legal expertise.

The platform is fast in delivering responses and keeps conversations fluid. Updates are simple to manage, and the reporting tools are very useful to track interactions and monitor resource usage. I also appreciate how easy it is to find text and video tutorials that help quickly learn how to manage and administer Botpress. Review collected by and hosted on G2.com.

In the free plan, it is not possible to select custom date ranges when generating reports, which limits the ability to analyze specific periods. Another downside is that conversations cannot be exported in an open format, making it harder to integrate the data into visualization tools like Looker Studio. Having these features available would greatly improve flexibility and reporting capabilities. Review collected by and hosted on G2.com.