--- title: Bookends Reviews meta_title: 'Bookends Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Bookends works for a business like yours. aggregate_rating: rating_value: 3.0 review_count: 3 scale: '5' date_modified: '2025-03-10' parent_category: name: Education url: https://www.g2.com/categories/education --- # Bookends Reviews **Vendor:** Sonny Software **Category:** [Reference Management Software](https://www.g2.com/categories/reference-management) **Average Rating:** 3.0/5.0 **Total Reviews:** 3 ## About Bookends Bookends is a full-featured and cost-effective bibliography, reference, and information management system for students and professionals. ## Bookends Reviews ### 1. Bookends review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Arts and Crafts | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Bookends?** Unique Ideas and design's which bring uniqueness **What do you dislike about Bookends?** nothing much all good nothing is missing in product, all work good **Recommendations to others considering Bookends:** It's product which one should go for it. **What problems is Bookends solving and how is that benefiting you?** Piece of art to showcase i office and home which brings creativity in environment ### 2. It will spontaneously disappear **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 15, 2021 **What do you like best about Bookends?** I liked that I could highlight pdf's and those were then trasnscibed into notes, Just like Sente used to. This saves time and you can highlight things you want to quote, then later see them and retrieve them in your window. It is like saving marginalia you write in a book. **What do you dislike about Bookends?** I dislike this: - rude and terrible customer service - wait - BEYOND rude - software spontaneously erases EVERYTHING. I was using the demo version and suddenly the reference library I had built (only about 12 references) was gone. I checked the backup, I tried to rebuild it, did everything I could think of - then contacted them. Their website says "demo version has not time out) - which seems suspicious to me. Why would they write that? I suspect there is one, a glitch. Time out meaning the demo runs out and then just tanks. They asked me if I had opened the wrong library (hello - you are speaking to a PhD writer intelligent person not a 5 year old!). When I wrote back no and in brackets (I can;'t believe I was asked that). they wrote back "Idid". So rude. I suspect there is some kind of timeout on the software demo version. Buyer beware. I have now lost all the notes and highlights. Even if it was not their fault, I bekieve the way it was handled was inappropriate in terms of communication style. The pdf's I had attached are also not marked of course all notes gone. This is good software - but I suspect it is run by a young kid, will go under soon like Sente and others have. Whoever they are or whoever they have hired is probably a coder, with no human communication or customer service skills whatsoever, they never even said "I am sorry this happened" etc etc. Before you trust your academic work into this company, think again. Like so many start ups - who knows if it will still be around in 10 years and then where will your notes be? Or like in my case, you might use it and it will erase everything after just a few months. I am using a new macbook pro 2019, all updated and word. Just read about Sente and mellel. Great stuff - now it shut down with no support. I am a professor and researcher and very sad that I need to nwo hunt again for software that works like Sente. I have access to free reference software at my university but it does not have these features. Go get some customer service training Bookends! Or your business will not last too long. Also be open to bugs and be honest. Foe example you could look to see if there is a timeout If yes, apologise and offer a free license. The customer is king. And you are not dealing with kids, we would never contact you if we had not intelligently tried all other options first. DO NOT BUY **Recommendations to others considering Bookends:** Do not buy. It erased all my work, no explanation, terrible rude customer service by what seems like a young kid with no customer service experience. **What problems is Bookends solving and how is that benefiting you?** I was able to transcribe highlighted text into notes and create a bibliography in the correct language. Then everything got erased with no explanation form this company. Do not buy ### 3. Information resource **Rating:** 4.5/5.0 stars **Reviewed by:** Tucker J. | ESL Instructor, Primary/Secondary Education, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2018 **What do you like best about Bookends?** You can access the internet for pdf and other associated references. **What do you dislike about Bookends?** I have been please with software. It was easy to use in the classroom and students could easily access **What problems is Bookends solving and how is that benefiting you?** Love being able to do research for classroom and have original sources sites. ## Bookends Discussions - [Is Bookends free?](https://www.g2.com/discussions/is-bookends-free) - [What is the best reference manager for Mac?](https://www.g2.com/discussions/what-is-the-best-reference-manager-for-mac) - [How do I use bookends app?](https://www.g2.com/discussions/how-do-i-use-bookends-app) - [View Bookends pricing details and edition comparison](https://www.g2.com/products/bookends/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-27+09%3A37%3A26+-0500&secure%5Bsession_id%5D=4911e68d-5f98-4eae-a35f-3c07fe20db6f&secure%5Btoken%5D=fbb0a1f5a9aa264556e23ecf1aee76176819ae4beabcfd8729c9060d590ea3d3&format=llm_user) ## Top Bookends Alternatives - [Mendeley](https://www.g2.com/products/mendeley/reviews) - 4.3/5.0 (247 reviews) - [EndNote](https://www.g2.com/products/endnote/reviews) - 4.1/5.0 (181 reviews) - [Zotero](https://www.g2.com/products/zotero/reviews) - 4.4/5.0 (98 reviews)