Bizrate Insights Reviews & Product Details

The bizrate team is very responsive and partners with us well to dissect ways in which to improve the customer experience. We are able to customize questions and really understand how customers feel about our brand in multiple categories. Review collected by and hosted on G2.com.

There is nothing we dislike about using Bizrate. Review collected by and hosted on G2.com.

The data is priceless. It is very helpful to have the insights in order to excel in Customer Care. Review collected by and hosted on G2.com.

If a consumer admittedly makes an error in scoring, this is unable to be removed or updated. Review collected by and hosted on G2.com.

The report returns a simple high level information that is easy to understand. Review collected by and hosted on G2.com.

Not really sure about this, but I think it could be to add a maximum character limit to the customer's feedback. So that the customer can be more straight forward about their feedback and concern. Review collected by and hosted on G2.com.

Great platform to breakdown the data. I enjoy the ease of the use of the console, Review collected by and hosted on G2.com.

The full sweet should be free to me based on how our websites data is repurposed for the company. Review collected by and hosted on G2.com.

There were quantitative metrics like NPS which helped make reviews and feedback trackable. Review collected by and hosted on G2.com.

We needed more ways to showcase the positive feedback from our customers with other new users - as a tool for acquisition. Review collected by and hosted on G2.com.

Using honest customer comments to improve areas of weakness Review collected by and hosted on G2.com.

The bait and switch magazine part that makes the customer feel fooled Review collected by and hosted on G2.com.

The wide range of questions on different business units / The depth of answers the customer are willing to give Review collected by and hosted on G2.com.

The amount of available dashboards makes it harder to find the most important KPIs to look at Review collected by and hosted on G2.com.