Bizrate Insights Reviews & Product Details

We use many of the feedback mechanisms to stay aware of our customers experiences. We especially like to ability respond almost immediately to any service issues which really impresses our customers. Also, really appreciate the ability to customize the surveys to meet our ever-changing needs. I personally receive daily reports which highlight specific types of customer feedback. Review collected by and hosted on G2.com.

Wow, nothing I can think of. The tools are very intuitive and the team behind those tools is very responsive to our needs. Review collected by and hosted on G2.com.

They help you set up and run your surveys, including custom questions. They also have analysts that help you spot trends in your responses and find opportunities to improve your business. Review collected by and hosted on G2.com.

Some elements of the surveys are not customizable, including the $100 offer. We are also only able to capture feedback from customers who made a purchase, so we are missing out on people who were potential customers, but did not convert. Review collected by and hosted on G2.com.

Ties in with Google Customer Reviews, good price. Dedicated Account Manager is available to answer any questions. We use it on 3 of our sites and have had good results.

The new integration is straightforward with just an App to download and a Merchant ID to enter. The ability to remove Site Abandonment surveys with one click also helps, it just isn't something we want for all sites so being able to remove them is great. Review collected by and hosted on G2.com.

Limited flexibility customizing the questions/time delay for the secondary survey. Site look/feel is a bit dated. Review collected by and hosted on G2.com.

Showcasing the device type. Also in general, Bizrate allows us to view our Guests' intentions when visiting our website. That allows us to build the best experience we can while they are shopping with us. Review collected by and hosted on G2.com.

Not being able to get data after a certain period of time to view historical trends. Review collected by and hosted on G2.com.

This gives us a great look at how our customers feel about shopping online. Review collected by and hosted on G2.com.

No real down sides to speak of. As of now, we are very satisfied. Review collected by and hosted on G2.com.

It is a good free tool that gives us the ability to see customer feedback Review collected by and hosted on G2.com.

I don't like that a lot of our customers feel that the survey is spammy. Review collected by and hosted on G2.com.

Getting insights into the post-purchase process is extremely invaluable. This is typically an area where brands don't receive feedback or follow-up, but can impact the customer experience. Great that we're able to get insights for both during purchase process, immediately post-purchase, and post-fulfillment. Review collected by and hosted on G2.com.

There are certain things we'd like to have the ability to manually do ourselves (ex. adding or editing custom questions) that require our rep assistance. Review collected by and hosted on G2.com.

The customer support is excellent. I always deal with the same person, and she is on top of things and always willing to help. Review collected by and hosted on G2.com.

The changing nature of the ecommerce ecosystem hamstrings some of their offerings (shopify limits the design capabilities of some surveys and things like that). Not their fault, but frustrating from a web development standpoint. Review collected by and hosted on G2.com.

Easy to navigate and quick to process information Review collected by and hosted on G2.com.

Removed ability to cross-tabulate responses to better understand comments from customers who answered questions a specific way or to see how they answered other questions. Review collected by and hosted on G2.com.

The platform is very robust and customizable. I also have a phenomenal rep, Myranda, who is super hands-on and helps us out the entire time to make sure we are on the right track. Review collected by and hosted on G2.com.

Nothing bad I can say at all. It's a solid solution. Review collected by and hosted on G2.com.