--- title: Bizrate Insights Reviews meta\_title: 'Bizrate Insights Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 35 reviews by the users' company size, role or industry to find out how Bizrate Insights works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 35 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Bizrate Insights Reviews & Product Details Visit Website Bizrate Insights is a voice-of-customer solution that helps ecommerce brands turn real buyer feedback into measurable growth. We offer a complete view of what’s working and what’s not, based on verified customer feedback taken at key moments across the shopping journey, from pre-purchase through post-fulfillment. Those survey responses power trusted UGC (like product reviews and Seller Ratings) and real-time KPIs we layer with in-person, expert human insights. We help you understand why customers abandon your site, what they love, where they had friction, and where they are shopping after they bounce. This will help you grow revenue and increase loyalty while boosting your online reputation. * * * Product Website Bizrate Insights Seller [Bizrate Insights](https://www.g2.com/sellers/bizrate-insights) Discussions [Bizrate Insights Community](https://www.g2.com/products/bizrate-insights/discuss) Languages Supported English Solution Type All-in-One Overview by Tim Flavin Show More ## Pricing Pricing provided by Bizrate Insights. ### Growth Free [ View More Pricing Information ](https://www.g2.com/products/bizrate-insights/pricing) ## Bizrate Insights Integrations (8) What do users say about integrations? Verified by Bizrate Insights [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Adobe Commerce (formerly Magento Commerce) ](https://www.g2.com/products/adobe-commerce-formerly-magento-commerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") BigCommerce ](https://www.g2.com/products/bigcommerce/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Bloomreach ](https://www.g2.com/products/bloomreach-bloomreach/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Fullstory ](https://www.g2.com/products/fullstory/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Google Tag Manager ](https://www.g2.com/products/google-tag-manager/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Tealium ](https://www.g2.com/products/tealium-2026-08-12/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WooCommerce ](https://www.g2.com/products/woocommerce/reviews) Show More ![Claudia P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claudia P.") CP Claudia P. Marketing Manager Small-Business (50 or fewer emp.) 9/3/2025 "Bizrate is great!" 5/5 What do you like best about Bizrate Insights? Working with the Bizrate team has been such a positive experience. They're always helpful, proactive, and genuinely invested in helping us reach our goals for our clients. Nicole and Karah are the best. The platform itself provides amazing insights and is extremely easy to use. It’s incredibly valuable to see how customers feel about their buying experience and to identify areas where we can improve. The data is a great tool to support overall business and marketing decisions. There's nothing better than hearing from the customers themselves. I really appreciate the partnership and collaboration the Bizrate team brings to the table. Review collected by and hosted on G2.com. What do you dislike about Bizrate Insights? There is nothing to dislike about this platform. There are some features we're excited for them to implement down the line that we wish we had access to now, but other than that, it's been a great tool to use. Review collected by and hosted on G2.com. What problems is Bizrate Insights solving and how is that benefiting you? Understanding how customers use our client's website, why they shop there, what they value most, etc. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Mid-Market (51-1000 emp.) 8/28/2025 "Very helpful data with awesome customer support" 5/5 What do you like best about Bizrate Insights? Bizrate provides very useful data that helps drive a lot of our user experience initiatives. It also helps us to dive into customer complaints that could be bug related after we release a new feature on our website. Review collected by and hosted on G2.com. What do you dislike about Bizrate Insights? Not many dislikes to note. I do wish there were a way to find the user experience related nuggets that I find when I read through all of the comments. There are so many comments that are very helpful to read, but sometimes it's hard to diagnose which comments are actual problems with the site versus complaints that are more user error related. Review collected by and hosted on G2.com. What problems is Bizrate Insights solving and how is that benefiting you? They solve a lot of the problems our customers experience with our site by providing their feedback to us. We've been able to find bugs after site releases, determine areas of frustration for users on the site, obtain valuable feedback from tests that we've run on loyalty program and placements of new features. Bizrate has benefitted us in many ways and their support team is amazing. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Kaitlin U.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kaitlin U.") KU Kaitlin U. Manager, NA Online Enterprise (\> 1000 emp.) 8/15/2025 "Powerful Feedback Tool with Room for a Modern Refresh" 5/5 What do you like best about Bizrate Insights? Bizrate makes it incredibly seamless to capture customer feedback and view results in real time, enabling retailers to act quickly on valuable insights. One of its standout strengths is the ability to customize survey invitations, allowing them to feel like a natural extension of a brand’s identity and creating a more engaging experience for customers. Another highly valuable feature is the ease with which merchants can export customer verbatims directly from the tool — saving time, improving efficiency, and ensuring that teams can easily share authentic customer feedback across the organization. The reports that are available within the tool are easy to use, and extremely helpful! Review collected by and hosted on G2.com. What do you dislike about Bizrate Insights? The only area I see for improvement with Bizrate is in the look and feel of the survey itself, which could benefit from a more modern design. Updating the fonts to be more user-friendly and refining the question format could help align it more closely with competitors. Review collected by and hosted on G2.com. What problems is Bizrate Insights solving and how is that benefiting you? Bizrate has allowed us to capture critical customer feedback from our eCommerce platforms during critical parts of their order journey. Bizrate insights has allowed us to tackle these customer frustration points and make meaningful business decisions. For example, customers were complaining via Bizrate that their packages were arriving damaged, and we were able to use this feedback and quantify it and make changes to our packages. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Small-Business (50 or fewer emp.) 3/30/2026 "Fast, Flexible Filtering with Incredibly Helpful Support" 4.5/5 What do you like best about Bizrate Insights? Easy and quick filtering by date, topic, and brand makes it simple to review performance across key areas. The customer support team is also incredibly easy to connect with and always super helpful! Review collected by and hosted on G2.com. What do you dislike about Bizrate Insights? The date selection could be more intuitive and easier to use. Review collected by and hosted on G2.com. What problems is Bizrate Insights solving and how is that benefiting you? Bizrates helps us identify common issues within the website user experience. It also helps us uncover guest complaints that may not have been shared directly, so we can address them. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 9/18/2025 "Great insights on feedback!" 5/5 What do you like best about Bizrate Insights? I use Bizrate daily and I'd say the most helpful thing about using Bizrate is knowing that our customers are leaving detailed reviews with feedback on what we can do to improve our company. The number of features have been great, as well. I go through quarterly meetings with a bizrate representative and it helps us view the most common problems within that quarter. It has been super helpful! Review collected by and hosted on G2.com. What do you dislike about Bizrate Insights? Some customers of ours aren't quite sure what the reward is until the review is finished. It then tells them its to a magazine subscription which isn't relatable to our company and some customers have been upset over it. Review collected by and hosted on G2.com. What problems is Bizrate Insights solving and how is that benefiting you? It tells us common problems with our website, shipping and locating products that our team has been working to fix. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Mid-Market (51-1000 emp.) 9/16/2025 "Relevant and Actionable" 3.5/5 What do you like best about Bizrate Insights? High response rates – Surveys are built into the purchase/fulfillment flow, so you capture more customer voices. Actionable insights – You get clarity on why customers are satisfied or dissatisfied (checkout, shipping, product expectations, etc.). Post-transaction data – Understand both immediate shopping impressions and long-term satisfaction after delivery. Review collected by and hosted on G2.com. What do you dislike about Bizrate Insights? Survey fatigue for customers – Because the surveys are fairly long, response quality may drop off. Data depth – Feedback is good for broad trends, but not always detailed enough for complex customer journey analysis. Review collected by and hosted on G2.com. What problems is Bizrate Insights solving and how is that benefiting you? Lack of visibility into the full customer journey (from purchase through delivery). Gaps in understanding why customers abandon carts, churn, or become repeat buyers. Limited ability to benchmark performance against industry peers. How that benefits you: Actionable feedback: Immediate insight into pain points like checkout, shipping, or product expectations. Higher response rates: Customers are surveyed right after key touchpoints, giving fresher and more honest feedback. Continuous improvement: Data helps teams prioritize fixes that drive conversion and loyalty. Review collected by and hosted on G2.com. Show More 9/19/2025 Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") UR Verified User in Retail Enterprise (\> 1000 emp.) 9/5/2025 "Affordable yet comprehensive customer feedback solution" 3.5/5 What do you like best about Bizrate Insights? Bizrate Insights makes it simple to gather valuable customer feedback at scale. The reporting dashboard provides actionable data that helps us identify customer pain points and areas to improve. It’s also a very cost-effective solution compared to other feedback platforms, especially considering the hands-on quarterly reviews of the data and trends. Review collected by and hosted on G2.com. What do you dislike about Bizrate Insights? The customization options for survey design could be more flexible. Also, the analytics dashboard feels a bit limited and less intuitive for gathering a comprehensive understanding of customers and their feedback. Review collected by and hosted on G2.com. What problems is Bizrate Insights solving and how is that benefiting you? Bizrate gives us real-time feedback from customers at critical points in their journey, so we can quickly spot issues and improve the experience. It’s helped us make data-driven decisions and build stronger customer loyalty. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") ER Verified User in Retail Mid-Market (51-1000 emp.) 9/15/2025 "Valuable Insights and Great Support" 5/5 What do you like best about Bizrate Insights? The Vital Signs dashboard is so helpful - easy to navigate and clearly displays deeply meaningful data. The support team at Bizrate is responsive, genuine, and eager to help with whatever we need. Adaptability within the program and consistent communication make it a truly valuable tool and an enjoyable partnership. The knowledge we gain has been pivotal in decision-making, and on a personal level I always look forward to and enjoy our meetings! Review collected by and hosted on G2.com. What do you dislike about Bizrate Insights? I can't think of any downsides, they have been able to accomplish everything we need while giving a great experience. Review collected by and hosted on G2.com. What problems is Bizrate Insights solving and how is that benefiting you? Streamlining customer experience surveys, providing data on customer experience, highlighting areas of opportunity and areas of success Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KG Kurt G. Customer Experience Executive Mid-Market (51-1000 emp.) 8/8/2025 "The customer feedback from Bizrate Insights continually makes us better." 5/5 What do you like best about Bizrate Insights? We use many of the feedback mechanisms to stay aware of our customers experiences. We especially like to ability respond almost immediately to any service issues which really impresses our customers. Also, really appreciate the ability to customize the surveys to meet our ever-changing needs. I personally receive daily reports which highlight specific types of customer feedback. Review collected by and hosted on G2.com. What do you dislike about Bizrate Insights? Wow, nothing I can think of. The tools are very intuitive and the team behind those tools is very responsive to our needs. Review collected by and hosted on G2.com. What problems is Bizrate Insights solving and how is that benefiting you? Understanding our customers everchanging needs and priorities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") IC Verified User in Consumer Goods Mid-Market (51-1000 emp.) 9/17/2025 "Bizrate Insights review" 3.5/5 What do you like best about Bizrate Insights? They help you set up and run your surveys, including custom questions. They also have analysts that help you spot trends in your responses and find opportunities to improve your business. Review collected by and hosted on G2.com. What do you dislike about Bizrate Insights? Some elements of the surveys are not customizable, including the $100 offer. We are also only able to capture feedback from customers who made a purchase, so we are missing out on people who were potential customers, but did not convert. Review collected by and hosted on G2.com. What problems is Bizrate Insights solving and how is that benefiting you? Keeping a pulse on our business, getting real customer feedback on our day-to-day performance. Measuring these trends over time to spot problems early. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Pricing Options Pricing provided by Bizrate Insights. ### Growth Free ### Advanced $450.00 Per Month ### Pro $975.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/bizrate-insights/pricing) ##### ##### Bizrate Insights Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Sources Online Reviews Generative AI AI Text Generation AI Text Summarization [ View More Features ](https://www.g2.com/products/bizrate-insights/features) ## Top-Rated Alternatives [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,204) ](https://www.g2.com/products/birdeye/reviews) [ ![SurveySparrow](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SurveySparrow") SurveySparrow 4.4/5(2,067) ](https://www.g2.com/products/surveysparrow/reviews) [ View All Alternatives ](https://www.g2.com/products/bizrate-insights/competitors/alternatives) ##### Categories on G2 [Survey](https://www.g2.com/categories/survey)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Online Reputation Management](https://www.g2.com/categories/online-reputation-management) [Survey](https://www.g2.com/categories/survey)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Online Reputation Management](https://www.g2.com/categories/online-reputation-management)[Experience Management](https://www.g2.com/categories/experience-management)[Review Management](https://www.g2.com/categories/review-management-software)[E-Commerce Analytics](https://www.g2.com/categories/e-commerce-analytics) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Top automation testing solutions for API testing](https://www.g2.com/discussions/top-automation-testing-solutions-for-api-testing)[What are the best financial audit software for mid-market companies managing internal controls and compliance testing workflows?](https://www.g2.com/discussions/what-are-the-best-financial-audit-software-for-mid-market-companies-managing-internal-controls-and-compliance-testing-workflows%20)[Which AI chatbot offers the best multilingual capabilities?](https://www.g2.com/discussions/which-ai-chatbot-offers-the-best-multilingual-capabilities) [Which presales management platforms have the most mature metrics and deal review practices?](https://www.g2.com/discussions/which-presales-management-platforms-have-the-most-mature-metrics-and-deal-review-practices)[Which is the most trusted enterprise mobility management by IT admins at financial services firms based on user reviews?](https://www.g2.com/discussions/which-is-the-most-trusted-enterprise-mobility-management-by-it-admins-at-financial-services-firms-based-on-user-reviews)[Pros and Cons Details](https://www.g2.com/products/bizrate-insights/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)