--- title: Bitstamp Reviews meta_title: 'Bitstamp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Bitstamp works for a business like yours. aggregate_rating: rating_value: 2.8 review_count: 4 scale: '5' date_modified: '2026-06-30' parent_category: name: Cryptocurrency url: https://www.g2.com/categories/cryptocurrency --- # Bitstamp Reviews **Vendor:** Bitstamp **Category:** [Cryptocurrency Exchanges](https://www.g2.com/categories/cryptocurrency-exchanges) **Average Rating:** 2.8/5.0 **Total Reviews:** 4 ## About Bitstamp Bitstamp is a financial currency exchange. We are the place where traditional finance meets digital assets. Since 2011, we’ve been built upon the belief that users need a secure, trusted, and easy-to-use platform with reliable uptime when they need it. We want to be the place where people can enter the crypto market with confidence. We are the place that has always been regulation forward so when you buy crypto, you can be confident that we are offering you the best assets available. ## Bitstamp Pros & Cons **What users dislike:** - Users face significant **fund issues** with Bitstamp, including account freezes and unresponsive customer support, leading to frustration. (1 reviews) - Users report a challenging **learning curve** with Bitstamp, citing difficulties with initial setup and unresponsive customer support. (1 reviews) - Users experience **poor support** from Bitstamp, resulting in frustrating struggles to resolve account issues and communicate effectively. (1 reviews) ## Bitstamp Reviews ### 1. Frustrating Experience with Poor Support **Reviewed by:** Rois P. **Reviewed Date:** October 22, 2025 **What do you like best about Bitstamp?** worst exchange ever **What do you dislike about Bitstamp?** I have faced significant issues with Bitstamp, particularly in 2021 when my account was frozen. This led to severe frustrations, as Bitstamp has not returned the XRP coins that Binance sent back to them. It's been a grueling two-month struggle trying to recover my coins. Additionally, I find the initial setup with Bitstamp difficult, exacerbated by what I perceive to be lazy and inefficient customer support. Communicating with their support team is arduous and they appear to ignore my concerns. My experience over the years has not shown any benefits or useful features from using Bitstamp. **What problems is Bitstamp solving and how is that benefiting you?** worst exchange ever ### 2. Bitstamp is a pain **Rating:** 1.5/5.0 stars **Reviewed by:** Randall W. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Bitstamp?** So far only that I can wire money to my account **What do you dislike about Bitstamp?** I signed up over a week ago and am still waiting on bitstamp to approve me to use my funds. **What problems is Bitstamp solving and how is that benefiting you?** So far Bitstamp has been the problem. ### 3. One of the only platforms that combine fiat support & conspicuously low fees (withdraw problems) **Rating:** 3.0/5.0 stars **Reviewed by:** Eylon T. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2018 **What do you like best about Bitstamp?** 1. Convinient platform that supports fiat money - you can deposit USD (or other fiat money), convert it to crypto and it can be done in the opposite way - convert crypto money to fiat money and withdraw it to your credit card/bank account. 2. Bitstamp API - easy to use and implement in your website or mobile app. 3. Low trade fees - comparing to most of the crypto exchanges. **What do you dislike about Bitstamp?** 1. Frozen withdrawal of funds - two weeks and no answer from support - that happened many times (in this case - the service has disabled the withdrawal of funds due to the withdrawal of funds to suspicious addresses). 2. Withdrawals sometimes are getting canceled after few minutes (it's not problem in my credit card/bank account). 3. Bitstamps is not offering a referral program in their platform. 3. Small amount of crypto assets to trade - only BTC, BCH, ETH, XRP, LTC. **Recommendations to others considering Bitstamp:** 1. Consider using bitstamp if you need the ability to deposit fiat money (USD for example) and then buy /trade with it the crypto money - this is really significant advantage of this platform. 2. Withdraw fiat money doen'st work sometimes - at first, check the withdraw action with small amount of money. 3. Bitstamp API is really useful and convinient to implement in your business. **What problems is Bitstamp solving and how is that benefiting you?** Depositing crypto money on the account, then converting them to USD/other fiat money, and then withdraw to a bank account using a credit card. Bitstamp is one of the only platforms that let us invest the money of our customers directly from fiat money and convert it to crypto money. ### 4. Good platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2018 **What do you like best about Bitstamp?** Simplicity of trading between USD and crypto **What do you dislike about Bitstamp?** I don't really dislike anything in particular **What problems is Bitstamp solving and how is that benefiting you?** Simple crypto purchasing - [View Bitstamp pricing details and edition comparison](https://www.g2.com/products/bitstamp/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-07+10%3A48%3A48+-0500&secure%5Bsession_id%5D=851ea84e-8091-4779-ba72-cffc2abb7c56&secure%5Btoken%5D=a826b87affced2b3f60463a3c0d08f5cd7312e81934cdcc04fd734d61a37c775&format=llm_user) ## Top Bitstamp Alternatives - [Binance](https://www.g2.com/products/binance/reviews) - 4.0/5.0 (193 reviews) - [Gate.io](https://www.g2.com/products/gate-io/reviews) - 4.4/5.0 (227 reviews) - [Zengo Wallet](https://www.g2.com/products/zengo-wallet/reviews) - 4.6/5.0 (213 reviews)