
I really like Basecamp's message board feature where we chat about a particular topic and share thoughts from different team members. Once things get clarified, we use the tools section to plan our tasks. I also appreciate the document feature, which helps us keep all our documents in a centralized place. Review collected by and hosted on G2.com.
I don't like the user-based pricing over Basecamp. The support team is sometimes not helpful and feels more like an AI chatbot. They don't understand the context of the question and give textbook prewritten answers. Also, even though Basecamp claims to reduce the need for emails and other forms of communication, that's not usually the case for us. Review collected by and hosted on G2.com.